spacious and ornate apartment, fantastic staff

the spa is quite expensive, e.g. sauna is billed per person and per 15 mins.

the desk clerk taught my kids to play pool

amine in particular was fantastic helping our kids to settle in with hot chocolate drinks

amine in particular was fantastic helping our kids to settle in with hot chocolate drinks

staff were exceptional. breakfast was amazing. facilities are really good. gym is fully equipped

pool was perfect.

great for families with kids

lack of spa facilities.

the quality and gardens and spa was worth the distance

was super friendly, professional and really helpful, our room was clean with pretty view on a pool

wifi - personal

wifi in the rooms could be better.

excellent location. guarded parking slot. good breakfast

wifi was weak in the room and ipad could only be connected when in the foyer.

the breakfast is a buffet but they won't refill any food even when the dishes are empty so you won't

lovely staff at breakfast!

good location and nice breakfast. friendly staff

staff very kind, service is good, breakfast is also good, very value for money.

owner was very sketchy and charged me 35 euros for laundry without my permission but the normal staff ws incredible

breakfast ud83eudd5e

excellent moroccan breakfast

if the buffet breakfast had more choices, it would be much better.

the staff was very nice and good breakfast

the bar service

hotel bar and fitness center did not accept card payments

super large room with two queen beds. good restaurant and breakfast. all we wanted.

fitness room (cannot call it a gym) better than nothing, but it was very modest and some of the

the pool was pretty cold as it's not heated but we did go in november

good view from the rooftop terrace and the pool on the rooftop is great after a long day in the hot city

let us enjoy the pool even after it was closed

unfortunately the pool was undergoing refurbishment at the time which was disappointing as it was a key reason we

swimming pool was closed for the duration of my stay due to renovations

:) the rooftop bar was also nice

staff was incredibly friendly and went out of their way to make sure me and my family (wife, kids and parents) had an amazing stay

during the breakfast the woman ( chief), some other girls and the one in reception very a little bit unkind

the girl/woman halima from the spa was also perfect

w/ c need to change for more cleaning & wifi make it more strong

the rooms were very clean and had room service clean our rooms everyday

room service was good enough to rest and eat in the bed for the last night

facilities (gym, pool, restaurants), the clean bedroom, the friendly staff, and the cleaning (-)could have more equipment in the gym (+)location , gym and the property (-)gym was not equipped at all (+)good facilities - gym and pool.

he explained the hotel's policy, then connected us to room service

room service order forgotten or ignored

facilities (gym, pool, restaurants), the clean bedroom, the friendly staff, and the cleaning (+) breakfast with a lot of food variations pool to cool down from the outside (-)shame the pool isn't heated. however, i understand its costly. (+) the hotel has a pool, but we didn't use it since it is an outside pool, and it was cold for swimming (-)no heated pool (-)swimming pool (+)the rooms were huge, clean and the food was ok. the pool is nice, so were the staff. (+) good value for money modern hotel with good layout small but a great pool (+)pool, structure in general, easy and covered parking just underground the hotel, wifi working (+) central location, spacious, clean rooms, fantastic, varied breakfast, nice pool, friendly, helpful staff, across the road from borj fez mall so lots of options to eat, drink

bar manager also never friendly or smiling

please get some new pool cues for the table they,we're shocking ahahaha

even had laundry returned earlier than expected

poor breakfast choice ... but great croissants

laundry service. comfy bed. nice common areas. lovely garden with pool.

the spa is a haven of peace

the upstairs bar staff were very inattentive, leaving empty food plates for ages, not coming to take orders

bar & restaurant staff exceptional

gym could use additional free weights

breakfast, with a selection of fruit, cereal, jams, pastries, cakes and cooked breakfast

room is very dirty ,a very old furniture,no mini bar even no water

i love everything about this hotel the pool was great the staff was so friendly

palatial reception area, and large swimming pool, set in well-landscaped grounds

warm pool

the breakfast buffet is not up to a 5 star standard.

yal one recommended)

the palace is amazing and offer also a beautiful spa to do an hammam

in-house dinner and spa also available

good breakfast, also an option to order a lunch and diner

spa staff could speak a little bit of english. bar could be opened but that was ramadan fault.

the inside pool should be heated to allow visitors to use around the year

mornings began not with breakfast, but with a ritual

the spa and pools are magnificent

fabulous spa with exquisite architecture

light in the room, window curtains broken, cupboards are just for looks, tv does not work, no room service, entry gates closed creating at odd times without other access to our rooms

got a suite with spa and the spa ain't even working. no food at the hotel. poor

the breakfast was great every morning, with some delicious moroccan foods

i strongly recommend if you want a guide, a restaurant, a spa, speak with the staff there: they know the best guides,the food is amazing at the accommodation

very good breakfast, they give you more than you can eat, there's nothing we didn't like

the service was excellent and the staff was super friendly! the breakfast was great too.

the rooftop pool is bracing but gives amazing views out over fez

can step straight into the medina to explore on foot, while still enjoying the convenience of a parking lot at the back of the hotel, which made pick-ups and drop-offs by driver or guide

the location staff access through parking lot is excellent the design of the dar

great massage. rooftop pool. delicious food. beautiful room.

pool was in poor condition also, when you go at the parking even though it seems a dead end the hotel dpor will be on your right at the end of the dirt

breakfast was also extremely delicious and they have laundry services as well

booked for the indoor pool but it was cold and in the restaurant area so not really usable

pool was dirty.

the temperature in fes was in the 40s when i arrived so the cool pool was an absolute treat and go plenty of use while there

left by himself to do everything (welcoming, luggage carrier, delivering room service, serving breakfast, checking in and out process (+) delicious breakfast with lots of options (+) breakfast was typically moroccan (+)the staff was very friendly and the property was clean and spacious . breakfast was good. (+) the breakfast was delicious, a real treat (+)the property was beautiful, staff amazing and delicious breakfast. (+) breakfast is generous and varied, served with care (+)location / nice and friendly staffs / cleanness / the room condition and the breakfast (+) breakfast was both generous and beautifully presented a delight for all the senses (+) the cuisine is exceptional, and the breakfast is both generous and delicious

a breakfast buffet but more than enough for a great meal

we had an early morning train and they packed us a great breakfast to eat on the train

breakfast was great but we were rushed so couldn't enjoy as much as we would have liked

good wifi

room, bed, breakfast

breakfast was amazing and very accommodating in every manner

the breakfast was generous, delicious, and varied a perfect way to start the day

and the pool is a perfect way to cool off after a day walking through the medina

were in my view authentically moroccan

really nice breakfast and dinner in the restaurant next to the pool

great pool and good location, if you want to be outside the confusion of

breakfast was delicious and the pool was just enough for us and the kids

maintenance that is being done on the pool (that is really great also with kids) should be done one the rooms also

but i loved the free breakfast

room, lovely bar/lobby area to relax in the evenings, very kind staff, and very good food (breakfast and diner)

excellent breakfast

the girls who run it are so kind, the guys who serve breakfast are always ready with an extra glass of oj

we enjoyed breakfast and a delicious dinner on the rooftop terrace

nice riad. clean and comfortable. staff friendly. good breakfast and dinner.

it s complete with modern amenities (safe, ac and wifi, mini fridge, hair dryer, a rain shower) but in a way that blends perfectly with the classic (+) the riad has good wifi, is beautiful, (+)everything was fantastic. excellent room, wifi very fast, staff very professional. (-)wifi was terrible. a bit dark and cold feeling. (-) wifi not very

the breakfast was delicious with great variety - coffee, tea, cakes, bread, pastries, fruit,

superb breakfast

even that) was pretty much a slap in the face from what

breakfast was fabulous

breakfast was very good

the traditional moroccan breakfast is excellent

property can have some improvements but doesn t really ruin the experience, very clean, daily room service, great breakfast

for young healthy adults n teenagers, but it may impose some difficulties for elderlies n young kids

the stay was incredibly friendly, as was the cat who lovingly joined us for breakfast each morning

had a lovely breakfast every morning

the breakfast was very nice, especiall the omelette with moroccan herbs and the fresh cakes

the breakfast was really good, and on the

amazing place, great host, delicious breakfast, great location.

breakfast on the terrace was warm and varied every morning

he also prepared breakfast for us early in the morning since we had to check-out very early to catch the first train

they also have a sports bar that shows all the major football games

the breakfast and location were fine, it's close to the old gate of medina.

impecable location, comfortable room, breakfast was the best as expected

also they have very delicious breakfast

we had to pay extra 'city tax' and room service as when we made a payment on our third/ fourth day, the staff did not put it in the

food quality and breakfast

loved everything but especially, the breakfast with its discovery of the day and the hammam

breakfast was lovely, what a choices

excellent traditional breakfast served by an attentive staff

wonderful breakfast and dinner

they did our laundry for free

the pool was beautiful but not good for swimming because the water was dirty

the pool wasn t much of a swimming, more like an outdoor bathtub.

there was dust everywhere and the pool wasn t clean.

breakfast is served at your table (so it is not a buffet) but believe me, you will not leave your (-) another thing we found odd was that i asked for a glass of water during breakfast (they serve tea, coffee and orange juice) which turned out in me havind to pay 25 dirham (+) breakfast was very good and every aspect of the riad felt luxurious (+) the courtyard outside was a dinning area it was beautifully laid up and breakfast was gorgeous fresh juice moroccan tea fresh coffee eggs pastries and condiments and fresh (+) the breakfast was great and fresh every morning (+)the pool, riad style in yhe whole place, breakfast and good air conditioning. (+)breakfast, location, amazing staff, and overall beautiful and authentic riad (+)riad, hot breakfast served in mini tajine complete with the mint tea, right there next to marble fountain, (+) breakfast was really nice and fulfilling (+) helpful stuff and a lot of freedom, i mean you can choose breakfast time and check out is not on the morning

in the medina old town, very friendly and helpful staff, clean and very large room, delicious breakfast, excellent value for

shower with good water pressure and hot water, good ac, comfy bed, nice lady there with a great breakfast

useful staff and very good breakfast

the housekeeper was very nice, thank you for the great breakfast

family friendly helpful, perfect location, excellent staff, excellent breakfast!

loved the breakfast, the room and the terrace view!

the standard of the spa exceeded our expectation

spacious junior suite room that faces swimming pool

staff was very helful and spa was an extraordinary experience

our room faced to the pool i bet if there were other guests even just talking quietly would be annoying

staff needs to be complimented, as each of them from reception, room service, concierge, restaurant were polite, smiling, hospitable, and very helpful

the spa price list is the same for everyone: the outsiders and the hotel guests

room service closes at 10:30 so you have to make sure that you have everything available before

we booked breakfast included but had to pay extra for two kids because booking

staff was great in every single facility

ception, spa, pool, restaurant) and the amenities were great

near to fez airport. parking.

the staff was nice. the location is nice too. my kids loved the swimming pool

the staff was nice. the location is nice too. my kids loved the swimming pool

the staff was nice. the location is nice too. my kids loved the swimming pool

close to the airport, easy to find, 24h reception, restaurant open late evening, save, free parking