pool is dirty

2nd floor in the non-smoking section there be designated (no pet-non smoking areas) away from the pool, as in rooms accessibility of fridge and

smal kitchen.

compensate for the washer being out of order, the hotel staff actually did our laundry for us

staff, no elevator, smell like a kitchen somebody cooking(smell of food), dirty hallway.

no towels by the pool area

reccomend if you don't plan on using the pool

the staff is fantastic, the rooms are always very clean, the breakfast is good and the location is a very safe family-friendly area

allowed a 1pm early check in

need to a meat to breakfast

everything indoor pool and spa great breakfast and comfortable clean bed

breakfast was excellent

nice hot breakfast, indoor pool, hot tub and great workout room

everything was exceptional! staff included. the pool was very warm and hot tub very relaxing.

loved the hot breakfast, workout room, indoor pool, and hot tub

had residue of soap on the bathtub rim, fire alarm went off for no reason, loud music till 2am, kids screaming and running down hallway

table in room to work on, laundry facility and quiet hotel

laundry is outdated. spent about ten dollars and couldn’t dry my clothes.

i like the property because it’s close to everything, restaurants hospital my kids

clean rooms, laundry room, and area was safe and alot of food options close by.

right now the pool is closed and no free breakfast but that is expected because of covid

breakfast was great!! the staff was totally awesome!!

and the breakfast in the morning was better than expected

comfortable room by the pool area.

right now the pool is closed and no free breakfast but that is expected because of covid

the breakfast, wifi, cleanliness, friendliness, location

i was very disappointed, it is old, and that's fine, but too dirty, even after i requested room service so they could come and vacuum

floors and bad experience in laundry room experience

breakfast and room service.

pool needs a heater i'm not sure how but even after an almost 100 degree day the pool was

breakfast selection was not even continental

didn’t eat breakfast as we were in a hurry to get started the next day, but our overall experience was

breakfast was good but there was no sausage.

got early check in very much appreciated

of good because around and very close all shopping centers and five different restaurants pool,laundry room ,if you looking spend money and have pees,that's everyone needs,thank all personal

pool not working

wasn’t enough room for 5 people (3 adults, 2 kids) we had to put the beds together so we could all sleep

area was helpful and very pleasant staff at check in desk was friendly and accommodated my early check in

room was very clean, the breakfast was very good (continental+), and the staff very cordial

plus there was broken floor tiles by entrance by pool

clean with pretty good breakfast choices

just how amazing the staff was even the ladies that ran the breakfast

good gym

poolside / patio could of had more shade

the room smelled like a dirty gym locker room and the bed was not nearly as comfortable as the ones in the regular rooms

everything from the room to breakfast

handicap room i was given was far away from main building couldn’t wheel myself to get breakfast

we did not take advantage of your free breakfast,but are very grateful that it was offered.

the room itself was amazing. the pool was cool too

great customer service. room was clean and bed comfortable. the breakfast and pool was a plus.

shuttle

the gym.

clean and pool was well kept. lots of light at night and security cameras

very clean swimming pool

the gym was a disaster

was there for 3 days never got room service once until we asked multiple

the onsite restaurant was closed so only breakfast food was available and the hotel bar was closed on weekends as the bartenders had to work attached night club

i liked the onsite restaurant and bar in the lobby, also the pool and jacuzzi.

the band playing at bar downstairs and the staff were very nice. breakfast was good as well.

the breakfast great! and staff is always so accommodating and friendly

if i wasn't so tired, i would have loved to use the gym and pool facilities while i was here

the fact that no full breakfast or pool and spa availability.

great pool

breakfast was decent. very clean and classy. staff was friendly and helpful.

great bed and breakfast too.

location and shuttle service! the employees at the restaurant were very helpful!

260.00 dollars,no breakfast,no social hour free drinks, no garden. no heated pool.

bar drinks were great

pool did not look very inviting.

pool area is really nice

very comfortable and clean. the breakfast is really good.

clean and pool area was relaxing and also very clean

the breakfast was good, enjoyed the pool it was heated in the cold january.

i didn’t like the line to get breakfast and just two waffle machines

we couldn't use the gym either because there were about 10 to 15 kids in there

pool was accessible and

she helped get us a free shuttle to dinner as well as to the airport

excellent service! nice pool and hot tub as well...

the pool and spa were nice.

and got me late check out

to up date there web site i picked this hotel because of the indoor pool & spa i stay two nights the last night my family & i wanted to swim in the indoor pool we

the pool heater was broken and they won't be fixing it

good, breakfast was very good

location cleanliness and the breakfast

wished they had real eggs for breakfast

pool was clean and worm

have stayed at a holiday inn before, i like it cause it’s convenient because of breakfast, pool, customer service

admit was excited but when i came to retrieve my free drink one person staff failed to mention bar was closed all day

we enjoyed the pool and the clean facilities.

was great the pictures where deceiving i thought the pool was inside so disappointed i also left my driving glasses in the room when i called lady was

the parking.

room service stole my basketball shorts.

breakfast location was fine. indoor pool was great. the gym was great.

very friendly staff. breakfast was a great plus!

for the price i paid to stay the room service was horrible

kids screaming until at least 11pm and again at 7am

the kids loved the pool

the spa / pool hours were open early and closed late, (6-11) and had an indoor and outdoor pool

location next to ft bliss, pool and bar with food available.

my kids loved the indoor/outdoor pool, our room had a beautiful view and the cleanliness of the hotel

great pool

had an airport shuttle, the room was clean, the staff was friendly and helpful

laundry out of detergent

what i didn't like was the pool area

rude staff guy from the kitchen

the breakfast was good too

breakfast was prepared with care, like we were eating at someone's home

who answered the phone and all my questions, prior to arriving and for scheduling shuttle service to and from the el paso international airport, was exceptionally friendly on the

loved the small kitchen area and the separate area with fold out couch for our son

i had to pay an extra fee for the breakfast.

fridge, microwave and wifi and hbo

it's immediately next to the long term parking lot

everything was good and exceptional. free laundry, staff was friendly and accommodating.

the shuttle bus took 2 mins to take me from airport to reception

my kids loved the hotel and most of all the indoor pool

the pool and the area was very cool and relaxing

all rooms were spacious, bedroom was in a seperate room than living area & kitchen & dining area

loved the little kitchen

shuttle was complimentary and will bring you anywhere you need to go

pool was perfect, quiet and relaxing

big room with a comfortable king size bed. spa was awesome!

the breakfast was not ready until 7am

entrance was hard to get to. the rooms were hot, but cooled quickly. breakfast was limited

minimal breakfast.

normal everyday breakfast for a hotel. they have the waffle machine. they had juice and milk

shuttle add zoo & area museums for specific depart/return

pool could be opened a little earlier than 1 pm

breakfast area was well stocked at 8 am and a warm meal was had by me

didn't have breakfast but diner was delicious.

the outdoor swimming pool is okay. gym open 24/7. laundry/washing machines are plenty and clean.

the breakfast was nice, the staff was kind and it was

excellent location, great shuttle service, very friendly staff

was spacious, clean nice employees and breakfast was really good

even the bold coffee was weak. overall breakfast was fine.

location and free shuttle 24 hours a day!

have liked to have been able to use a pool but it does have a nice outdoor area for events or casual use

there were no amenities like pool or rooftop or gym or anything though it has a bar and food for purchase

very nice modern decor. loved the free pool table in the bar/lobby area. pleasant bar.

patio next to the bar inside with a pool table & multiple seating areas

i had to be picky, there is no towel bar or hook by sink

tv media was simple to use, wifi excellent

the roof top bar wasn't open to enjoy buy they did let us take pictures.

most of all, i wish they had told me at check in that my room service will be deliver to me in a to go bag or remind me again when i order it

everything was amazing great distance to everything kids loved it

we ordered room service and the food was absolutely delicious

the decor and atmosphere are fantastic. the hotel bar and restaurant by the pool are wonderful!

quite a bit of noise. felt like a party hotel. not great for young kids.

my kids were so happy

i found that the restaurant and bar were a little pricey.

excellent staff service at the bar/pool. super friendly server.

miriam was especially kind helping me with the on-site laundry facilities

they even have a laundry for $2

laundry is expensive, kitchen is small, the whole place is old

superior room service they come by room 5 days a week

good coin-laundry

the pool was on the smaller side and was closed. the bathroom was sort of small.

loved guest laundry

breakfast so good

escape the noise from the i-10 in the rooms at the back or by the pool

was friendly great salsa for the breakfast in the morning

comfortable beds, great swimming pool, easy access from the airport using the free airport shuttle service

kids slept well there

my kids were really sad they didn’t get that part

pool was great in the morning and at night

the pool area was incredible and lively

nice, modern, hotel! the room, snacks, and drinks were great! the pool deck was spectacular!!

the man at the bar was soooo nice & accommodating & mixed my drink perfectly

no real restaurant or bar in the hotel. nearby establishments worked though.

pool hours could be longer

pool and location. it's close to baseball stadium.

great and kind staff, starting at the front desk, bar and housekeeping

they accommodated an early check in as i was there for an emergency visit at the hospital nearby

shuttle driver never told anyone to wait across the street, thus standing in the cold over an hour

in-house bar closed by 11:00 pm on a friday night

shuttle

pool, room service, friendly staff

i like the pool and hot tub... i like the beds i like the room

location is nice, quick access the the freeway and parking is plenty.

that swimming pool was open

friendly staff accommodated to my early check in and late check out needs

breakfast was awesome

the bathtub was clogged so we had to stand in a pool of water while we showered

i didn't get to the breakfast area until it was almost over... so so there wasn't much there

pool was very dirty, we had an issue at home with our refrigerated air unit and we needed to find a

it was so clean and comfortable! breakfast was great!!!

location, that the hotel was brand new, and the swimming pool

breakfast was great would like to see more regular bagels. room was awesome.

location, rooms were clean, breakfast was good, staff was very polite

location, cleanliness, bed, pillows, and pool.

cleanliness of the pool restroom and public restrooms downstairs needed good attention

loved the pool and jacuzzi me and my family had a great time! also loved the breakfast:)

thr breakfast was good

the relaxing hot tub and the complementary breakfast.

pool area was a little dirty and no towels were at pool.

the breakfast was exceptionally supplied and good

pool was clean and fuctioning

we went for the pool but it was closed

you didn't hear your neighbors at all and the pool was great for a very hot day

and now at the pool and loving

the outlet in the bathroom kept tripping, the blow-dryer didn't work, the dryer in the guest laundry didn't work

breakfast was good

great location. clean pool.

staff was nice..pool was open..rooms were clean

more breakfast

the pool was open! wonderful staff!

bad thing is that the pool is outside and not functioning, probably because of the time of year though

i think the breakfast is good and the rest of the services are good.

rooms where nice and clean the pool and good customer service

they serve a light breakfast, juice and snacks, very basic

breakfast couldve been better

some bad smells in the corridors especially on the second floor corridor, it was coming from the laundry room located on main

the pool is newly renovated and a fantastic addition to the amenities

elevator had stains on the floor that needed mopped, on the 2nd floor they had a leak by the laundry area not sure what that problem was

were always pleasant, however i intentionally booked a hotel with guest laundry, business center and hot breakfast due to the needs of my stay

the pool looked like it needed to be cleaned with the net, no biggy.

a white couple kids left a mess and she was kinda rude telling

staff outstanding, breakfast very good. very clean

staff ( attentive to all our needs ), cleanliness of property, delicious complimentary breakfast , ease and speed of check in and check out

very clean and comfortable. good breakfast and attentive staff. will stay again!!

had a long day driving from san diego with my wife and 3 kids and noise continued until almost 1:30 in the morning

breakfast was awesome and the staff too

the beds were fabulous, very clean room and the breakfast was very good

the pool wasn’t opened

wonderful indoor pool

make sense to have a limit of 2 people in the fitness center at a time, but no limit on the pool