one staff opend my door morning amd asked room service and i said no and she just walk away.

kids had a blast in the pool

inconsistent wifi reception

the price, the high ceilings, free breakfast, gym

parking could be improved with people taking only one spot rather than 2

pet fee is a little high.

breakfast was good, clean and comfortable, staff was terrific

the lady at breakfast especially, her huge happy smile made my day start off right

carpets in room and hall outside room were stained and not in good condition but for this price not a

the pool facilities were perfect for us as well

breakfast/pool/location

room and bed were comfortable. pool with hot tubs and water slide was enjoyable and clean.

low on towels in the pool area

pool with slide and the free breakfast

gym and pool adequate breakfast

no breakfast

the price, pool, jacuzzi, breakfast, location, staff, room and coffee machine at the front desk.

waitresses at the restaurant were really friendly, josy was really nice with the kids and enjoyable to talk

spa tub had plenty of hot water for filling unlike many other similarly equiped hotels.

was surprised that a continental breakfast was not included as i thought all holiday inns provided it

nice variety of breakfast choices and friendly staff.

free continental breakfast was delightful

very good location in the banff town. free parking and wifi, guest laundry are so convenient.

breakfast was good

we did use the fitness room and laundry machines, both were working and clean

i flew in late from the airport

breakfast was good

the breakfast buffet has both hot and cold options

check-in, electronic fob, room service, breakfast, car parking spot in front of the window room was very convenient

very accommodating staff. clean rooms. breakfast variety.

connected restaurant and bar and nice breakfast option

gym facility was nothing like the pictures online

faced the back of the bar or

decent value for your dollar. nice pool and hot tub, restaurant and bar on site.

the location was alright, the connection to the bar and restaurant was convenient

clean, kind staff, good fitness centre.

my purposes, parking right outside the back door and staff were very accommodating and allowed a late check out so i could check out over my lunch hour

pay extra for parking pay extra for breakfast, bathroom a little small although nice shower, bar and restaurant closes at 9pm

couldn’t get a drink at the bar at 9.30 was told to use the hotel across the road

the bar closed early

no pool. no hot tub. gym was terrible

the parking costs $15 and theres no pool

we were allowed a late check out which we ended up not needing but it was nice they were willing to

affordable, friendly staff, very presentable clean and big room breakfast was good

close to the casino

the gym was really great too

we were pleased with all the unexpected pleasures; excellent breakfast, clean room, comfortable bed and knowledgeable staff

no free breakfast or breakfast not included

big spa area

the wifi wouldn t connect

unfortunately i didn't make it down in time for the continental breakfast so it was pretty much gone

breakfast and dinner are not free but are extremely delicious and wallet friendly

have stayed here before. excellent staff. hotel clean and quiet. excellent breakfast

how close it is to shopping and casino all within walking distance.

is located downtown and is within walking distance of to shopping, casino and mosiac stadium

location the staff was very friendly the breakfast was fantastic room size was great a very nice hotel would

laundry room, free breakfast and other amenities

not impressed with the spa, it is lovely and the staff are friendly but the massage services were sub-par

from food to lounge to a spa treatment

wonderful bar and fantastic room design and function

the rooms were well appointed and spacious, the decor and ambience was lovely, the service at the front desk was great, the service

loved the hot tub and the spa in hotel

parking lot spaces seem small with little room to maneuver.

there were also no towels in the pool area when we got in the pool at 8

they did move us rooms but expected a little more since there was food and hair in the room pool closed early which was disappointing

very clean from lobby to room. good gym also. some good restaurants nearby but not too many.

wifi took forever to connect to, and once it finally connected the speed was extremely slow.

the power going out and unable to order breakfast

maybe more handicap parking

no free breakfast

ev charging at a pet friendly hotel, with a very comfortable room.

very welcoming, finding location and parking was easy

beds could be comfier and they could have pillows not as thick. gym is tiny.

covid 19 has affected the buffet breakfast.

they don't have a hot tub or pool

gym is too small.

would have been nice if there was a pool but otherwise was a wonderful stay.

friendly staff, comfy beds, great location, yummy breakfast!

breakfast is great

breakfast was filling

lovely clean room comfy beds pool was nice and warm

breakfast was great and hospitality was awesome

the large updated rooms. the pool with water slide and delicious free breakfast

great staff, great rooms, clean bathrooms, clean bedding and kitchen appliances and dishes.

style room is spacious and bright and full kitchen is amazing

we also took advantage of the laundry witch only cost $2 a load

evening where it was a light meal, variable pool and hot tub hours where it was overcrowded with kids anyways, not aware of my recovery day they were testing the fire alarms or i would not have

room/pool/gym

pool was a little chilly, but i’m nitpicking at this point.

gym and kitchen.

room was large, bed was comfortable and pool and fitness centre was nice to use after a long drive

ryan accommodates terrific breakfast service! thank you from us all!!

the pool is so warm, i love it

breakfast buffet had a good selection and looked appetizing

potatoes and pancakes at breakfast were perfect

hot tub wasn't hot enough there was no spa attached, there was only one close by

the pool was sparkly clean and water was warm