great location nice restaurant and pool.

gym is well equipped

the wifi in the room was not working, even after i talked with the reception and asked kindly to fix it

helpful staff, great breakfast, convenient location.

the hotel has nice rooms with aircon a pool and a gym and a nice restaurant

the laundry service is excellent too

check-in area / restaurant & bar on the sixth floor are very nice, with amazing views (although confusing to get to)

they also included omelets and any type of coffee in their breakfast buffet

good location inside cayala city shopping area, clean rooms and nice breakfast

not enough services or service members . very limited amenities. the gym has only one bench

kitchen - no detergent or dish

breakfast was great'the staff are all hardworking and familia

staff was very helpful. breakfast was delicious. room was clean and comfortable.

room was big and comfortable, large living area and kitchen, which looked renovated

lovely staff, lovely fresh made breakfast included. very comfortable bed and clean room.

tip is incluid when you request room

for kids - there is a pool, swing set, and laundry available

swimming pool was dirty

was a nice hotel , very secure and comfortable my room was very near to the pool and some costumers very noisy with their kids also the prices of the food are too expensive

the large rooms, pool, jacuzzi, big 4k netflix tv, flexible check out.

the breakfast was very basic and same every day, fried eggs, with 2 pieces of plantain

the location is also excellent and having the different options to chose from for breakfast was also great

location. breakfast

breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport

breakfast needs more variety

the guys at the parking lot and the entrance were very

the wifi was always fast, and the solved the booking issue i had.

free parking

room, room service and comfortable beds

take an elevator to the parking you had to take a long circuitous route through the camino real next door

breakfast buffet at the market was phenomenal & included everything you could ever want

the buffet breakfast was very good in terms of variety and the staff at the front desk area, the breakfast

don t have a bar at the pool, so we didn t enjoy it

location, good facilities for business meetings and conferences, the spa is exceptional with highly trained staff

heated pool and jacuzzi 24 hrs

service was not great starting with the parking and finishing with the reception

everything the staff was great and the pool was good

are great, location is safe and walkable to the location shopping centre, lovely staff great gym

only one elevator was working over 3 days.... fotos variety at breakfast culd be better

breakfast was awesome with plentiful choices and very delicious

facilities, fresh and clean rooms, quite nice pool area but the pool could have been warmer

building with a booking six months in advance they gave me the closest room to a very loud bar across the street

delicious buffet breakfast

the room, breakfast, and the way they handled the health issues at the door.

are a little too small , need a full bar that way the guests can enjoy a few cocktails and socialize with another

it took about a month and several emails to get information about the spa and the menu/ reservation for the restaurant

sometimes room service would take long but that didn t really bother me.

room service was great in terms of the flavour and portion of tbe food, delivery person service and

process to get the parking ticket validated

th no charge)

excellent breakfast, with lots of variety and personalized cooking service

the outside roomtop gym was ideal after a long day of travelling late checkout (midday) always appreciated

also, the gym was very worn down and most machines didn't work properly

the gym - no sunlight, very dark

gym is very limited

common in guatemala to just give a bar of soap, but from a 4* hotel would have preferred shower gel, especially as nowhere in the

like the restaurant in the lobby friendly staff and the breakfast bar so good, staff wearing guatemalan clothes makes you feel like you are in guatemala

gym is locked unable to access

location is perfect, next to the best dining, shopping and bar area in guat city

shower gel, especially as nowhere in the shower to put the soap without it falling down small gym seemed ok, but didn't use it as couldn't find it at first : signs all over the hotel and in the

wonderful bar n restaurant

quiet, great breakfast buffet, allowed early check in, called massage therapist for me.

wifi, big room, clean, nice staff

few minutes from the downtown, it was clean and nice, staff very nice and they had hot water and wifi, so i totally recommend this

clean, good signal wifi,comfortable bed, nice staff , cheap

clean good signal wifi comfortable bed good location

window and you can hear everyone talking like they in your room, there is noise in mornings , the wifi stop for a day, you have to wait to buzz the door every time you go in or

lobby, comfy beds and ac, indoor pool and jacuzzi were relaxing, convenient location, great wifi, good water pressure, friendly staff, free

the bar on the gorund floor was outstanding with great staff and good food and drinks

spa lockers not avaliable for hotel guests, only for members, this is very disappointing

they have a buffet breakfast, we didn't get to enjoy because of our travel plans but definitely a plus

the room service meal.