we went up to 4th floor, pool/ bar area was lovely to watch through world cup final soccer match

conscientious (special nod to genesis at check-in and kristy in the restaurant) there is a free shuttle to the airport every hour

breakfast

breakfast was rather poor

really well located and the free shuttle service was a plus, would stay again

the rooms were clean, the staff was so nice and helpful and the pool is beautiful

part of our group visited the spa and really enjoyed it as well

more greenery at pool

there was really no difference between the kids pool and the bigger pool, kids everywhere!

it has amazing restaurants a 24 hr coffee shop and pizza all night ,a great gym ,and spa available

ac didn't work, pool was dirty so we didn't use it, right next to very noisy road.

was very nice hotel the lobby is beautiful pool is refreshing they have a clothesline to dry clothes and they got got up early made us coffee

kids loved the dogs and the rustic affair was nice.

i enjoyed having the outdoor garden space and pool

pool was broken at the time i was there

delicious, my daughters had a really good time at the pools , the personal was really nice , the gym was really

absolutely loved the gym

casino took my moneyud83eudd23 but did great the first night.

was nice, great selection of restaurants onsite, the gift shop was a perfect addition and my kids loved the chocolates

entrance, lobby, bar area and the room

location is excellent, breakfast is ok

the gym was well equipped to have a good exercise routine

costa rican style breakfast in the morning

staff were extremely helpful, it was very clean and they have a shuttle to the airport every hour

clean, has a small gym and nice staff

the wifi was strong and reliable, the air conditioning cold, had ice machines on every floor

smells, poor value/expensive price, old noisy a/c system, ugly layout, safe did not work, no room service, no market store

breakfast time, one of the staff members went out of their way to explain to the kids about different produce in costa rica

plus the casino is right next door with good pizza and drinks

closeness to airport, shuttle, friendly staff, clean rooms and the pool is great for the kids.

i expected more from the breakfast, omelette station etc

the breakfast was excellent

they offer an on-demand airport shuttle, tasty breakfast, and lobby snacks

the gym is very good equipped and it has a free shuttle to the airport every hour.

the breakfast was not good. they need more variety.

wifi in bedrooms could have been better.

the rooms are nice, there is a swimming pool, gym and tennis courts

everything. excellent gym. great food

was spacious and had many amenities; pool, hot tub, on site restaurant, event space, free parking, hi speed internet, and spa services

place is close to the airport and it has a nice garden with a playground for kids

great staff, comfortable rooms, close to the airport, even the breakfast is awesome

nice restaurant on the premises a as well as bag breakfast were great

with family, which means a lot when i am visiting a new place for the first time with four kids

booked as it said it has a gym, but there is hardly any equipment and it is very small

the breakfast is fantastic, the pool great, the room comfortable (free coffee

great breakfast ! ourdoor pool! free shuttle to snd from airport, less than 15 min drive

pool area need more scenery. privacy on the back wall.

shuttle from the airport was great, i loved the included breakfast wonderful food with costa

free shuttle, nice linen, friendly staff, free laundry and coffee. what more can one need :)

we used the airport shuttle and got to the airport in 5 minutes

close to airport pool bar check out time

tv was useless to make it work you had to call room service who had a special remote

small parking befor the hotel

was great, gym was modern, rooms were big and the overall facilities were great

nversations / kids / tv etc) from rooms next to / above / below your room - this was major factor affecting our

well equipped & comfy, nice vibe, delicious breakfast

the restaurant food was not good. we got room service for dinner and everything was pretty bad.

15 percent charge for room service

room service food was disgusting - inedible

heated pool

6:00 am breakfast was not ready at 6 am

well appointed, pool area, comfortable rooms, totally non-smoking, friendly and helpful staff, close to grocery

i like everything about the property, great location, facilities, good staff, gym, breakfast…

bed & shower were perfect! breakfast was very nice!

did not use pool amenities but looked nice

was great, communication was amazing and we were able to get an early check in

wifi was fine and the room was overall clean

fast, reliable wifi

wifi worked fine

can walk to the multi mall, i do not recommend, the hotel has an excellent staff, nice included breakfast, a small gym, and really loved the sauna

nice gym and pool

there was a misunderstanding on our room service order but when they found out about it, they took responsibility and decided to

we sat next to the swimming pool for a drink while our kids swam, but nobody came to us, i found only a printed piece of paper with cocktails without

the gym was in really poor condition.

they were doing construction to the bar and staffing was limited long waits for service

pool area is nice and also recommend to go and train in the gym

like that the pool was dirty, they could use to maintain that a little bit more, and if you were here for a

the cake it was extremely dry so be cautious when you re buying desserts from the main lobby bar just make sure you re not ordering a piece of rock

parking was convenient, and the location is excellent for our needs

we took advantage of the breakfast every morning and the happy hour in the evening

the pool gym and the food. beds were extremely comfy

main hotel area, where the bar is located, the furniture cushions are dirty and outdated

incomplete room service

delicious breakfast good location to be picked up by tours some shopping around

pool is tiny and air conditioner was not working in our room

clean and modern room with very cozy bed, good breakfast

the person running the bar and restaurant very nice and accommodating

d

breakfast

modern, nice breakfast and good facilities.

breakfast was not included

breakfast included with the reservation was awful, so we order from the menu, however my husband

friendly staff, comfortable and clean room, great location, fitness center equipped with necessary tools & clean

breakfast was great

room service wasn t great and expensive

excellent wifi for zoom etc

room wasn t so clean and when you call room service or the front desk, it takes a long time to get an

the pool and spa were amazing as well

nice pool and gym

parking: something that i realized until check out is that you had to mention at reception that

parking garage

free parking

they don't have a corkscrew for guests at the lobby after rest or bar close

) also there is no mini bar or fridge swimming pool depth is 0

they told us that only one of the kids could stay with us because they only allow 3 per room

i also got charged an extra $40 for a nanny that came to watch my kids for 2 hours which the hotel classified as an extra person in the room

the bar and dining room are lovely; the breakfast buffet was inclusive and well presented

bar was not open as advertised but there was a phone to order drinks from the downstairs bar which

the rooftop pool and upper-level gym/fitness center are wonderful

breakfast was sliced fruit and biscuits with jam which was adequate for one day

is a budget friendly place for multiple people with two bedrooms, and a small kitchen

we had to leave early so couldn t have breakfast. staff were very friendly and welcoming

the continental breakfast was wonderful with fresh bread

very nice , helpful personnel, clean, quiet, tasty breakfast, good location.

slices are not safe for kids

slices are not safe for kids

did not advise me not to stay underneath the bar with my 4 year old

bar has an indoor playground for kids, which we had never seen before

bar has an indoor playground for kids, which we had never seen before

breakfast was very nice in a pleasant restaurant near the pool

be nice to maybe have someting like pancakes for breakfast too

the pool, the room, the bed, the staff, extras like an icecube machine on the floor

i didn't have breakfast

the pool was refreshing and very clean

guests can use golds gym for free which is a nice thing

pool, the staff was helpful and willing to assist, loved the nature and the garden around the pool

the pool is not heated so too cold to swim

the pool and the breakfast

nice place, great gym

breakfast was made fresh to order

staff were very kind and helpful the breakfast to order was excellent safe place to park my car, and free of

the staff, location, and breakfast were very good.

excellent choices for breakfast, and all were tasty and plentiful

the morning breakfast at the hotel was delightful

sauna didn t work jacuzzi is very small and located in the middle of a gym

great helpful and professional staff. breakfast excellent. premium floor, outstanding

that when i walked by the jaccuzzi, it seemed like it was placed in an odd area right next to the gym

a shame the pool is so cold and the sun gets lost around the pool quite early in the day

great bed, wifi and shower ! great location

pool to cold

gym with steam sauna open 24/7

early check in accommodated

super comfy beds, great pool, there is a gym, nice breakfast and friendly personnel

was a non-pleasant interaction with one of the staff members who denied us entering the bar area since it was exclusively reserved for the new year party, despite we had a welcome drink

pool and hot tub were the perfect place to relax before our flight back to the uk

tasty breakfast

the staff, rooms, facilities, and breakfast were fabulous

costa rican breakfast freshly prepared and lovely

only thing was the breakfast

very modern and clean hotel, well located. the gym and pool are great with a an amazing view

the rest of the hotel was equally high standard with great facilities including the great pool area and gym with amazing city and mountain views

didn’t get to use the pool but it looked great

acustics in the restaurant and bar area is not really great

breakfast was very good room comfortable pool and gym super the view was amazing hotel restaurant was very good for bfast lunch and

laundry is expensive, and only half of the machines were operating at the time of our visit

nice breakfast arrea at the pool with lots of choice

also they said we could use the gym next door

the breakfast near the pool area was nice, and the location is close to the city center

spacious and clean, great kitchen to cook and lovely staff