nice staff, good housekeeping, pool and hot tub very nice, frig and microwave, good deal

the breakfast get up early and just get a small blue berry muffin.

greatly value for your money. clean rooms, good breakfast selection. friendly staff.

they advertised free breakfast but they do not serve breakfast at all

no breakfast

clean, pool, close to stores and breakfast

i like the breakfast and the clean swimming pool

i enjoyed the free buffet style breakfast

breakfast was cool for the kids

breakfast was good quick and easy. awesome location. too cold to swim but had a great pool view.

the staff working at the front desk very accommodating and kind. the indoor pool and hot tub.

just due to covid-19 there was no pool, breakfast, nor exercise room.

free breakfast was awesome , unlimited coffee from 630 to 930am

the staff gym swimming pool room n parking facility was n outstanding place to stay comeback n refer others

pool closing hours

nice staff, very clean, big rooms, good breakfast and central location to several things.

comfortable, staff everyone was friendly,hotel was so clean breakfast was good,loved the pool

at 8 pm, and there was all trash on the at 3rd floor elevator area all night that we went to the breakfast at 8am still not picked

the security , gym , & patio

great breakfast,nice and respectfull staff!

free hot breakfast friday- sunday. laundry onsight. quiet rooms.

having a coin operated laundry for guests to use was great

nice breakfast

breakfast was exceptional, the variety was wonderful

-breakfast was spectacular with several good quality food options

has a very nice gym and pool

amazing breakfast, comfortable bed, everything was new and sparkly clean.

indoor pool so the kids could swim without having to worry about sunscreen.

that the pool was closed

there were alot of kids but the hotel was good about cleaning after them

the staff was great and the kids enjoyed the pool

was not maintained so as the pool and fitness center breakfast was looking bad and many items were

vending machines don't work laundry room smelled like sewer not a good

due to the area, abandoned store next to location made the red roof seem not as nice as well, laundry facilities could use

was a nice place the staff was cool and answer all my questions and let me finish my laundry

it had a kitchen and they accepted dogs.

don't offer room service the light fixtures where out the linen was not clean the rooms where outdated cable

necessities like wifi, table lamps, hair dryer, bible, locks on bathroom door,smoke detector, laundry iron

i didn't actually get to eat the breakfast, as i forgot they served it.

was a little sketchy, and it was hard to park my truck due to the smaller parking lot

room was smelling and i ask for room service saturday morning

parking is limited .

free breakfast and included sofa bed

everything my kids love this place.

haven't been on vacation without husband and kids in 19 years and i had a jacuzzi tub in my room that was absolutely spotless and updated years

kids running up stairs

it was clean and had great breakfast

holiday inns breakfast is slightly better due to them having otis spunkmeyer muffins and cinnabun cinnamon rolls

the breakfast was awesome as well and there was a good selection of things to eat

continental breakfast was great. bed could have been more comfortable

breakfast was fruit loops, corn flakes, special k red berry, hot chocolate, tea, coffee, mini

my kids were turned away from breakfast

and the indoor pool was also a big plus

parking

my kids were turned away from breakfast

we were with our 3 kids

swimming pool was closed. ice machine was only on bottom floor. we stayed on the top floor!

i liked the free juice and pool

the location here in balch springs, the pool and the personnel.

i would suggest re-thinking the metal pool furniture for dallas in the summer.

that there was no breakfast and the pool not being open.

good breakfast options

the breakfast could have a little more variety. there is no meat,or eggs.

breakfast was sufficient, staff was so excellent and did a great job on our room

could have a few more breakfast options, but overall good value

love the breakfast. quiet, friendly staff

no continental breakfast

the free breakfast was adequate

advertise they offer a breakfast but was not available.

better breakfast selection.

their breakfast is simply a brown paper sack with a muffin and a frozen kolache and juice

the key was hard to use to get into the pool

great beds and breakfast!!!

the pool was nasty

gym and pool closed

good location, quite, nice clean room, friendly staff ,excellent breakfast

breakfast, and even though i couldn’t use them due to travel issues the room had a little mini kitchen

no hand sanitizer in the gym/laundry room. only one washer working.

breakfast was good for being a hotel breakfast, and even though i couldn’t use them due to travel

in the gym were out of order (both of them)

large comfortable room. easy check-in/check-out. good hot breakfast. clean. felt safe.

wonderful hotel, delicious breakfast, friendly service, free wine happy hour

beautiful rooms, nice hotel gym, good restaurant and bar on the first floor

the pool area, the room, the location-all was great

very comfortable beds lovely pool area

bought some drinks at the pool and unfortunately the drinks we got were not good

although we didn't use the gym, it was well-stocked and one of the largest for their hotel category

the price was reasonable for the location. included breakfast.

breakfast options and gym

wish breakfast lasted a bit longer

the industrial style and the breakfast.

did not use pool, but it did look very inviting

we very much appreciated all the safety/ cleaning measures and reservations needed for the pool

the rooftop bar was fun and convenient since it was located at the hotel

the rooftop infinity pool is everything

clubs & rooftop pool/bar get a bit overcrowded at night

i could not find the breakfast menu to order room service or even make it down to eat breakfast in thier dining room but even with these little

location is a perfect location to walkable restaurant and bars and top of that has a restaurant and rooftop bar inside the hotel

great rooftop bar and heated rooftop pool

room service. orange juice was good

the rooftop bar is the perfect endcap on the experience

we used the pool n had breakfast

the room had a kitchen area. i really liked that.

view, the room, the kitchen, the cleanliness, the convenience of being on a stay cation and not a vacation

it was very relaxing and enjoyable and the staff was awesome and i enjoyed breakfast very much

we used the pool n had breakfast

location, staff, room, amenities, breakfast, check-in and check-iout process. amazing stay.

gym, location and the draft restaurant was great!

room service options suck now

the exterior is very dated and looks work out. the main swimming pool was closed.

the pool area had a great view of the city as well

our family really enjoyed the location of the hotel, the pool and the customer service.

the fact the pool wasn’t open.

good rate for the stay. good room, nice pool. staff was good as well

the water in the swimming pool is very turbid

check in experience with jessie joe, friendly and made our life so much easier by allowing us a late check out when he heard that our flight out was late the following evening

was freezing and was filled with kids shouting/unsupervised etc

brilliant laundry service available also

gym, nice size rooms, very comfortable

breakfast was delicious & the kids enjoyed the pool, walking around the city & the blacktop mojo concert & meeting the band

the bed, the gym, the breakfast, the laundry facility

and confort of room and great location staff is always ready to help food is very good bar is

need better kids options for food ( room service) (+) room service was great as well , they came right on up whenever needed (+) the staff and room service was great (-)the bed wasn t very comfortable and the room service food choices weren t very tasteful. (-)room service was a disaster (-)room service was take away in a bag , a bottle of water is $5 and you have to pay for wifi (-)called room service multiple times for trash to be picked up, they didnt come our entire time, we asked (-) room service wasn't done every day and none of them spoke english (-) then he tells me that i have to call room service to get the couch bed made when he could have contacted them to have it ready when we

accommodation was good bar & food good location good

enjoyed the quietness, the atrium was pretty & enjoyed working out in the fitness gym.

i also loved that downstairs there was a restaurant and bar that stayed open pretty late

pecially the bartender) and the gym. valet was very kind.

the wait time for room service was little long.

rooms extremely clean and the staff was very helpful, music in the bar was an added bonus

room service, fitness room, pool, extra supplies in the room, but it s the time we re in

room service, fitness room, pool, extra supplies in the room, but it s the time we re in

room service ended early and the restaurants closed really early too

the bar is ouch expensive lol

guest but being in a 5 star hotel requieres special requests from thier guest a milkshake on room service is nothing that hard to comply sadly they don't have milkshakes for bb meal or

room service by 12 am)

down market in the room service menu

wifi was mostly out of range every time

room service the night before was excellent

room service only works if you ask for it before 11 and i checked in at 12 that day

the gym is outdated and dirty

no room service

had a pool my kids enjoyed workout facilities

the pool being in the rooftop with a gym really helps the stay feel more relaxing

great pool area and a decent sized gym

great location, good bar/restaurant & spacious room. rooftop bar & gym were also nice additions.

arrival, we were on our honeymoon and requested adjoining rooms 9 months in advance as we had our kids with us to be told too bad

later room service would be

room was large, the amenities - including the rooftop pool and bar- were fabulous and the front desk staff was very accommodating and friendly

the service, room service and front desk, was impeccable

had a 50 min massage by monica at the spa and it was wonderful

the smell of sweaty gym clothes and damn old socks was so pungent that it was nauseating and the mustiness gave me a

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

the gym was well equipped

rooftop bar called catbird was very nice and trendy

the bar catfish close early 12:00 am

style decor spacious great pool

i did not eat breakfast.

stylish rooms and bar, nice pool area, big rooms with nice interior. excellent staff.

the 1st level bar/ loung and pool table are great

you ever tried to cram three kids in one bed

and helpful nice large room with modern feel on the top floor with great views over dallas bar and light food available in the hotel great location, by the exhibition center and downtown

and this is the last thing you want after 6 hours drive with two kids

the couch bed was awful, my kids who literally are happy to sleep on the floor complained that the bed was so uncomfortable

room service: not only did it take forever to get, but we called 3 different times before we made a

buffet was a bit expensive for what eas offered especially for younger kids

bartender kept saying last call even though it was only midnight

nice gym & indoor pool

i wished it had an outdoor pool

the pool, while lovely, is usually in the shade and not in an ideal location for sun bathing

great hot tub/pool, location is amazing

some things were a little oversold. the view and the jetted spa tub were beneath my expectations

great bar and restaurant

no room service

pool doesn't open until may and all of the ice machines aren't working

breakfast was the same eash day.

the staff was pleasant and helpful, but i really enjoyed the breakfast every morning.

not have ice the pool spot a bit inconvenient 2 guy walked out of there went across the street i don't think they

to texas freeze and water shortage, we weren't able to use the pool

they offered guest laundry, which i look for in every hotel we stay at

the pool and bar both lovely, one of my fav hotels forsure

i asked for a late check out due

plenty of restaurants /bars and the pool was so much fun

pool area was great for both adults and kids

small pool not enough room for kids

breakfast eggs were limited in choice. sweet buns /croissants were limited.

i tried every elliptical and treadmill in the small gym

gym was good, needs more mattes, less humidity, and remove rust from equipment it’s getting bad

the breakfast very good

you have a full kitchen, which includes dishes, pots & pans, cutlery, toaster, etc

poolside bar service

food we ordered from room service was very disappointing,

the pool but you couldn t always get a refreshment as the bar was only open minimal times

great location, big rooms with amazing views, comfortable bed, great gym and great bar/restaurant

the concierge, easy & early check in, and the driver who will take you to places in downtown

the buffet breakfast was very limited.

new hotel with spacious and nice rooms. quite a lot of options for breakfast. functional gym.

great breakfast and rooftop bar

room service, price

the location is fantastic; we walked to the rustic one evening, then walked to breakfast and shopping

indoor pool and lots of amenities

slow wifi

no late night room service

the gym has the basics and the indoor pool is a good size,i wouldn't say it's as big as the pictures

there was a cute game room and it would be a nice place to stay if you have kids

i went there were a lot of kids staying in the building

garbage juice and the pool was closed which was the whole point of going to this hotel for my kids 16th birthday

were on 17th) and at like 1030 there were kids in it and you could hear them really loudly

we had two rooms 1 for kids and one for me and husband me in hubby stayed in room 1035 i believe it was hole under sink

elevators didn't work and there were kids standing around smoking outside

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

room service was great as well

full kitchen

breakfast was not served due to covid19.

we arrived november 9th and the gym and restaurant were closed and the lobby wasn’t done

staff was nice and friendly. the breakfast was delicious and the location was perfect.

kitchen didn't have anything to use (i