the spa also was short staffed and required some upgrading

the spa was also incredible

another highlight is the spa where i had a wonderful hammam - a big thank you to malika who gave a good scrub

the food is amazing and the spa lady karima gives the best hammam.

the highlight is the pool which is set at just the right temperature

the spa was another disappointing experience

- the spa was understaffed

the spa was not well managed and did not have enough staff, even for booked appointments

i wasn't even sure if there was room service to order from

special for us,thanks to everyone snd i don’t wanna forget the beautiful angel yasmine in the kids club,you

s a house converted into guesthouse, no real restaurant and spa was out of order

good free wifi very helpful and pleasant staff nothing is too much trouble

the swimming pool didn't look very clean

wifi can be sporadic but it helps you get off work and just focus on recharging

both breakfast and dinner were absolutely delicious, with a great variety of fresh and flavorful options

spa was incredible- i had a royal hammam and relaxing massage and it was the star of the

the spa was also closed for ramadan

spa non existent unless you pay for treatments

spa is high quality with expert staff

spa closed (and this was not advertised); not 5star service ex: insufficient advice from staff

spa is not working; breakfast with no healthy options.

breakfast could have more fruit and vegetables options.

very open and friendly attitude, restaurant was also nice with own terrace so you can enyoj your breakfast also

wifi signal was not very good in my room, strong though in the lobby

no food no room service after 22:00

the price for the spa experience was very reasonable as they had an afternoon special

the spa is amazing

it would have been helpful to have more detailed information about the spa experience before signing up for it

the spa was really good

the spa was great, traditional hammam provided by hayt was very relaxing and professional.

small, cozy hotel, one restaurant and a spa section downstairs

the spa and its staff were great

room was great, the whole hotel was very clean, all staff were very friendly and helpful and the breakfast buffet

room service was prompt and efficient, and the breakfast was excellent plentiful, fresh, and

fantastic breakfast

spa treatment and pool side lounge bar, both very friendly staff and quality service.

pool and spa area

the spa was closed on the first day and was not staffed any other time that we checked

two restaurants and good fitness studio, spa and outside swimming pool (where you can sit and relax)

the staff is lovely mrs oumaima from the reception and mr ramz the room service

the suites are well designed and spacious

spa - quality of therapists was poor; limited capacity and short change clients on length of

and pleasant very helpful as i had a comment concerning the change of the rooms and the bad spa i had also, bad

for iman in the reception and saeeda for the spa they were excellent in their jobs and

though the spa is closed due to the pandemic, good quality gift products are available to purchase 9

spa experience was amazing

i was going to forget also the amazing spa experience meryem, the therapist, provided an incredible service

the nice architecture, the amazing garden and the great spa facilities, what truly stands out are the amazing

spa is very nice too

the spa service was way over priced

i could see that the gym, the games room and even the spa were underused

i could see that the gym, the games room and even the spa were underused

gym equipment not working

wifi and telephone and the heating system all of them don't work , and limited channels in tv as

the wifi did not reach my room.

the spa and pool were frankly disgusting

spa

enough tv channels , almost nothing nobody answering the calls bad breakfast ac not good wifi very

the spa and pool were frankly disgusting

pool dirty and cold water

shower a bit old, spa in extra

staff are very friendly and helpful and the spa treatments are an added bonus

i also used the spa and had nice facial

the breakfast buffet was delicious, the staff were friendly, and the spa area was clean and well equipped

spa area can only be used when a treatment is booked

additionally, the hotel boasts a professional and relaxing spa

the hotel spa is superb, i got the hamam and massage and both were great, and as resident at the hotel i had

access to pool and spa facilities

gym and spa we liked the facilities here a

also the girls in the spa for treating my mum

location, clean , comfortable , modern, has great restaurant and spa , it is connect to the rebat

spa particularly good staff were all absolutely lovely, friendly and professional

i can also highly recommend the spa & welness area

lovely location great food options, spa and gym. beautifully designed and nice location

is not up to standard, especially the bathroom & floors in our room restaurant & room service food (except

was a small room with a treadmill and bike and step - no free weights and belonged to the spa downstairs

spa was not very good

breakfast buffet, options inside the room.

breakfast selection could have been better but enjoyed what was there.

a wonderful full breakfast

during 80% of my stay the hot water did not work. i had to pop a spa to go out and shower.

the booking said hotel had bar but it was closed for

the room breakfast and services

the staff were nice, the room was big, the room was clean, the parking was good.

location: 15 min walking to city center, the attitude and kind service of staff, basic but good breakfast, it

the toilet was broken the room dirty shower discussing no parking the location verry bed no amenities listed

spotty wifi on the 5th floor

even the pillows like stone inside it, the bathroom not clean and old, no towels and i called the room service

breakfast wasnt rich

breakfast seems to be a bit overpriced for a 2-3 star hotel

i believe it will be fully open in a couple of months, we will def return when it is to enjoy the spa and the

room service was abysmal despite advertising 24-hour dining

slightly disappointing room service with the wrong order being bought and drinks having been split before we

food quality is exceptional breakfast had a massive buffet with lots of healthy choices, and room service

the breakfast buffet was of excellent quality, with a great variety of delicious options

location, clean , the spa and gym , nice friendly staff

sauna and showers at the spa were an extra cost which in five start hotels usually come with the gym access

- great experience @ the heated private pool

my daughter judy absolutely loved the kids club she enjoyed it so much that she never wanted to leave

has good variety and the dining space is elegant with an extended veranda overlooking the pool