also, unfortunately the spa was closed for works during our stay

spa closed (and this was not advertised); not 5star service ex: insufficient advice from staff

spa is high quality with expert staff

the spa was also closed for ramadan

spa was incredible- i had a royal hammam and relaxing massage and it was the star of the

also the girls in the spa for treating my mum

additionally, the hotel boasts a professional and relaxing spa

gym and spa we liked the facilities here a

the hotel spa is superb, i got the hamam and massage and both were great, and as resident at the hotel i had

access to pool and spa facilities

the spa was closed on the first day and was not staffed any other time that we checked

pool and spa area

spa treatment and pool side lounge bar, both very friendly staff and quality service.

two restaurants and good fitness studio, spa and outside swimming pool (where you can sit and relax)

i particularly enjoyed the outdoor gym, which offered stunning views while working out

spa is not working; breakfast with no healthy options.

excellent offer of breakfast (local and international) and comfortable beds

breakfast is very good! staff of the hotel is very kind and helpful.

nice bar and good singer

the best of all was the complimentary breakfast and the restaurant

it would have been helpful to have more detailed information about the spa experience before signing up for it

remodeling in progress. noisy during the day spa was not available

the spa is amazing

the price for the spa experience was very reasonable as they had an afternoon special

the spa was really good

the spa and pool were frankly disgusting

spa

change the breakfast menu

the spa and pool were frankly disgusting

pool dirty and cold water

there is a spa and hammam on-site

the service and spa was great.

spa experience was amazing

i was going to forget also the amazing spa experience meryem, the therapist, provided an incredible service

the nice architecture, the amazing garden and the great spa facilities, what truly stands out are the amazing

the spa and its staff were great

small, cozy hotel, one restaurant and a spa section downstairs

had excellent choices to make at breakfast and the food was enjoyable

room service was prompt and efficient, and the breakfast was excellent plentiful, fresh, and

breakfast was fine with various options, only lacking healthy options like seeds and nuts (i

i could see that the gym, the games room and even the spa were underused

however though it was open the bar wasn t stocked and no staff

breakfast was good. room service provided too

gym equipment not working

wifi and telephone and the heating system all of them don't work , and limited channels in tv as

during 80% of my stay the hot water did not work. i had to pop a spa to go out and shower.

-heating available during winter - big room - free parking slots directly in front of the hotel

the staff were nice, the room was big, the room was clean, the parking was good.

ba wifi connection & tv

the booking said hotel had bar but it was closed for

i can also highly recommend the spa & welness area

spa particularly good staff were all absolutely lovely, friendly and professional

lovely location great food options, spa and gym. beautifully designed and nice location

location, clean , comfortable , modern, has great restaurant and spa , it is connect to the rebat

is not up to standard, especially the bathroom & floors in our room restaurant & room service food (except

though the spa is closed due to the pandemic, good quality gift products are available to purchase 9

for iman in the reception and saeeda for the spa they were excellent in their jobs and

tastes and environments to relax in, the gym is well equipped and has everything you need and the spa is high

the suites are well designed and spacious

spa - quality of therapists was poor; limited capacity and short change clients on length of

spa was not very good

was a small room with a treadmill and bike and step - no free weights and belonged to the spa downstairs

breakfast selection could have been better but enjoyed what was there.

you stay for a few days breakfast was ok

breakfast had limited options,very small and if you ask for more ( egg) they will charge you

s a house converted into guesthouse, no real restaurant and spa was out of order

staff, atmosphere, breakfast, all perfect

our room was spotlessly clean, and the pool was well-maintained my son especially enjoyed every moment he

decoration, beautiful furniture, excellent breakfast, perfect quality of all services offered by the hotel

the breakfast was absolutely delicious and varied, with a great view of the garden and pool, providing

the room was derty . there is no bar as they writed on booking . and the breakfast was too bad

nice breakfast

breakfast was very good

the room has no mini bar even water

) and the wifi was not accessible from the room

i also used the spa and had nice facial

spa area can only be used when a treatment is booked

staff are very friendly and helpful and the spa treatments are an added bonus

the spa and specifically the hammam experience- simply outstanding!

the breakfast buffet was delicious, the staff were friendly, and the spa area was clean and well equipped

the food is amazing and the spa lady karima gives the best hammam.

the spa was also incredible

another highlight is the spa where i had a wonderful hammam - a big thank you to malika who gave a good scrub

the spa also was short staffed and required some upgrading

two-night stay at story hotel was comfortable, yet i was hoping the pool was available (heated)

i believe it will be fully open in a couple of months, we will def return when it is to enjoy the spa and the

food quality is exceptional breakfast had a massive buffet with lots of healthy choices, and room service

of the breakfast, hours of availability quality of the beds cleanliness attention to details for the

slightly disappointing room service with the wrong order being bought and drinks having been split before we

there are swimming beaches close by though and the pool was really lovely

the spa was another disappointing experience

the spa was not well managed and did not have enough staff, even for booked appointments

- the spa was understaffed

room service was not done after we left the room for a while

the wifi was really bad in the rooms

location, clean , the spa and gym , nice friendly staff

sauna and showers at the spa were an extra cost which in five start hotels usually come with the gym access

- great experience @ the heated private pool

my daughter judy absolutely loved the kids club she enjoyed it so much that she never wanted to leave

has good variety and the dining space is elegant with an extended veranda overlooking the pool

available, so i stayed in my room; in the bar just a few men and lousy tv with footbal, spa closed and my room

it was clean, it was a bit weathered. wonderful spa available.

there s no air condition no one ever answers on phones (rooms service, spa even reception)

spa was under renovation would prefer notification before booking

the hotel looks old, and the spa is closed when i was staying at the hotel,

i experienced the spa and sea pool and just wow

the spa area is more similar to medical offices

spa was nice and italian restaurant was yummy

the food was delicious and spa really great

view, landscape , spa , swimming pools, staff are creative.