unsecure wifi, could not connect my work laptop.

from cleaning the room, no extras like helping with luggage or room service is offered at this place

we love the gym and sauna especially

the hotel also offers breakfast and has a gym, although we did not have the chance to try either of them

decent selection on the room service menu

the spa was a bit disappointing, was expecting maybe a jacuzzi or small indoor pool

the pool / spa area is very old and in need of refurbishment.

to the fabulous location and gorgeous reprieve on the roof terrace with the pool and clarins spa (and clarins

we would have preferred to be able to use the spa facilities without having to book

the spa was closed because of a renovation.

the adult pool and spa are managed by a separate company and had to book separately which wasn t clear at

the facilities, pools, gym and spa area, staff, clean, nice design

the hotel has a partnership with the theme/water park isla magica next door

everything was in order. it was a good experience kids loved it.

30pm - you have to pay 18/ day for parking - phone in room wasn t working - wifi kept on dropping - very