pool wasn't heated so definitely a shock to the system, was jumping into ice water

wifi all over hotel

and helpful staff, great wifi quality (i was able to use a remote desktop connection without any issues),

rooms absolutely spotless, staff from cleaners , bar , restaurant, reception cannot help you enough durning

bar very reasonably priced

entertainment was for older people nothing for young kids they got board the pool was their saving grace

room service is very poor,per one week nobody do not clean our floor,after couple days on our stay

weak air conditioning, small pool, limited sun lounger area.

the beds arond the pool , very uncomfortable !!!!!

not anything on for kids at night

the area is not very spacious and easy to trip up things left on landing also with the big wardrobe outside

bar was in the deepest part so you couldn't stand or get back with your drink without swimming,

the beds and keep updating the interior like kitchenettes

activities suitable for all ages, our babies enjoyed it and so did our preteen kids

the hotel was full as it was half term, the hotel, huge pool and the bars and restaurants were immaculate

time table on inside pool only 1 hr on wellness spa at the time and hard to get times

i like spa all is new and very fancy

pillows, window on the balcony didn t close properly, spa very small and old, and very thin

spa and massage is underrated

friendly staff many activities for kids and adults swimming pool spa roof top bar with amazing view restaurant

pool at spa + the staff were very attentive and it was so relaxing - a big thanks to pili , the lady who

the spa facilities are great, we enjoyed our treatments

just a little disappointed that the spa didn't have more facilities.

fantastic spa , with one of the best thai massages i ve had outside of thailand

restaurants were all terrific. spa was great.

super uncomfortable bed, fridge not working along with the outside spa ( one of the reasons we booked here)

the view, the pool, the whole place

lovely quiet, setting, beautiful pool, and unbelievable breakfast

location, cleanliness, pool

the breakfast was the best breakfast i ve had anywhere

food menu in bar was quite limited for kids

to be amazing before the takeover 2 options for dinner only, buffet wasn't nice and the snack bar cost us over

good parking

food menu in bar was quite limited for kids

also not far if you just want to walk, great breakfast, amazing facilities including mini-golf, gym, spa, and

spa was out of action and this wasn t clearly stated when the booking was made

hotel to leaving the hotel we had a fabulous time meals were excellent, staff very friendly the spa was a truly

beautiful hotel stayed in queen room with sea view lovely spa too

spa facilities

spacious ness and the facilities were superb especially the spa and mini golf.

we booked the spa room so benefited from the jacuzzi in the room which we used both days we stayed

spa is the highlight of our holiday

a seaview room with spa bath

we had a spa room also which

when all inclusive you had to pay for the spa facilities

spa and gym were closed during out stay

was not happy with the spa and indoor pool area

electrical systems kept tripping, spa not open in am

the staff were all extremely helpful and very pleasant from the room service to reception and dining room

pool was nice for kids

rooms very comfortable (bed and pillows) swimming pool and area around pool excellent and clean

all staff at bar and restaurant were exceptional

is fantastic and feels like a spa as soon as you walk in

tight for a large vehicle the hotel provided courtesy slippers and bath robes in the room for the spa super

clean & tidy, beautiful calming spa like aesthetic

spa treatments are brilliant my partner had a massage & said it was best shes ever had

great staff great room great breakfast would recommend!

we didn t find the indoor swimming pool until we d been there 4 days

to find anything, we couldn t have breakfast on our last day as our transfer was early - wish it started at

enormous breakfast selection. good wifi. very clean.

room daily good wifi connection good selection of food good location good entertainment value for

the gym included for the guest hundred percent

roof top sitting pool for adults only

enjoyed breakfast, the bar and pool side area

clean rooms gym facilities if needed ( i didn't i'm on holiday) taxi rank

terrace with pool and ud83cudf7a bars on rooftop was great ud83dudc4d

swimming pool cramped in

they have a kettle, fridge and room service

the free wifi and free

hotel is super clean, fantastic wifi and aircon and free safe in the room

location,really helpful staff who gave us an early check in and sorted out a problem with the safe in our room

the air con is great, free and good wifi, free safe, fridge in room and lovely clean bathroom with a great

we also got to visit the spa and try one of the circuits they offer super relaxing

spa was great

and new, good choice of food, drinks with meals a wonderful touch lovely rooftop views, spa nice for a

bright, staff very helpful, spa was immaculate

spa is 25 euro per person for one hour when they said it s free to use

room, superb views, comfortable lounge, lovely spa with views, served breakfast

parking should be included. spa spouts did not work in spa pool

a very good choice of breakfast and a good spa bath

fabulous spa bath/shower in the room, juccuzzi and roof top solarium with a great view

only slight criticism was the room was a little small due to a spa bath with shower as well as a seperate shower

good wifi connection

the rooftop pool area was ideal for relaxing on a sunny winters day

wifi didn't always work

good clean hotel, good bar area

wifi was of a fair quality

hotel facilities are amazing and the food at restaurant was of great quality, spa is also really

the availability of the spa and other eating places as most were all closed

booked this place with the spa in mind, we had no notice from the hotel that the spa wasn't available when we

spa is for relaxing and having kids in the pool and everywhere did not help to relax

sofa bed uncomfortable and air con stuck on hot,lots of extras to pay for eg paddle tennis, spa which are

spa is amazing the place is like a village with everything that you need on site you have to

pools and morning outdoor breakfast area big spacious rooms and plenty of pillows and they gave us a duvet as

had sorted out the room of my friend as it was her birthday and the stink was not nice oh and the spa was amazing

the spa is an excellent experience

the spa was the highlight!

a couple of nights there was a themed night,one was spanish, and one mexican, vry comfortable bar and lounge,

onsite gym is really basic and tiny but i didn't even know it had a gym until i booked so it didn't matter

excellent, reception staff very helpful, room quiet and comfortable , was on 6 floor handy for pool

i didn't use the main hotel bar but it looked very nice

bar and lounge very comfortable

outside of breakfast was not very good to be honest

hotel was in a good location value for money excellent choices at meal times good wifi connection good entertainment

wifi wasn't that good in the bedrooms it was poor

the games room for the kids was good if they like playing on consoles

with several on-site bars to chose from and open from 09:00 - midnight and 2 restaurants serving breakfast,

hotel always smelled like a spa was so nice !

facilities were not open such as the thai spa and at times it looked a little sparse at

wifi is terrible

it was clean and lovely pool. getting a sunbed was easy enough and the pool was great for kids.

gym should be better

booked this hotel for the spa but was told this was extra

didn't like having to get into spa bath for a shower.

room was beyond our expectations. spa bath was great. very comfortable bed.

the bar prices were very good, more like proper benidorm bar prices than hotel prices, and all drinks

indoor pool, jacuzzi & gym for not so sunny days

the spa across the road at the sister hotel

spa advertised is not onsite and requires pre booking

hotel wifi wasnt great and i wasnt able to connect to it but aside from that it was a lovely place to

was perfect, the staff are the best, the he rooms where so clean, breakfast was perfect every morning, we decided

the wifi was very poor .low or no speed soon internet.

spa was rather too cool and indoor pool was cooler than expected

a guide to what facilities the hotel had available such as the rooftop bar, restaurants and spa in the room

were not enough tables and parasols around the pool and the pool bars were not open all the time

location. late check in and late check out and friendly staff.

plenty of choice for all meals, and a fantastic rooftop terrace bar with wonderful panoramic views

the lady at the spa was amazing .... really helpful and polite

for kids inside the hotel parking in the garage under the hotel, but for extra 12 euros per night spa area with

was absolutely amazing, starting with the room itself and the breakfast ending with spa facilities and

pool in the spa is smaller than you think . but spa is very clean

lovely helpful staff spa to ourselves absolutely wonderful

there was a charge to use the spa pool which was quite pricey

was told i couldn t book us in for spa and treatments until the day before we wanted them and when i went the

this hotel food was amazing the spa was lovely and staff were very very helpful

had to pay to use spa pool. others pools were shut.

we used the spa which is basic but relaxing and very clean

the pool area was clean with plenty of beds

first stay here but certainly not our last the staff from the reception to the dining and bar staff to the

very hard small with a metal bar which lies right across your lower back

the pool! beautiful pools, amazing staff and really helpful.

i had to search for anything negative, the only thing would be that not all rooms face the pool, however we were

it s a spa hotel, yet you have to pay extra which we didn t see when booking

nice pool area, good shutters on the room to block out the light and sound

lovely breakfast buffet, pool area clean and tidy, all round good value

ideal location for us. breakfast top notch - although could be maybe 30mins longer either side.

outside pool terrace was also very nice ,plenty of space and multiple

pool/spa facilities

decor in our room was a little dated & the spa wasn t open on the day of our stay.

the spa was a lovely little treat

spa entry is 15 per day even though it's a 4 star hotel

also to say its a spa hotel

loved the pool spa on our terrace

swimming pool

excellent breakfast

no families at the hotel and no small children not good for young families,nothing for kids to do

the bar staff is 1000%% ud83dudc4c

we loved the animal and the water park

very nice wirth kids

water slides in the pool

kids are well looked after by animators, and there are several playgrounds, mini-zoo, mini-shop and

at this on arrival, soon faded away when i saw the animals and swam in the lagoon pool at the water park

parking facilities are convenient as are the bus

the ladies who clean the rooms, reception and the ladies on the bar

i only asked for a phone charger and the receptionist looked at me like i'd insulted his kids

parking was free so more saved there also

room, excellent facilities (swimming pool, gym, bar etc

spa facilities

spa bath did not work correctly

wifi & beds poor

and we watched the footy with 5 of my friends and everyone was on best behaviour even in the pool late on no

for benidorms nightlife food was really good excellent salad bar and pizza station fab for the kids breakfast

great pool nice people just a 10 min walk to beach out of the way of all the noisy bars

location, close to bars, restaurants and the beach

location 10 out of 10, breakfast and dinner 10 out of 10, staff brilliant

liked everything poop great food was very good bar staff and reception very helpful big shout out for barmaid

had to checkout early (prior to 8am) therefore we ordered an early breakfast which was very poor

booked the spa and massage lovely experience

hotel our third stay exceptionally clean , good great , location fantastic , heated outdoor pool spa etc highly

didnt use the facilities such as the spa and pool but the pool are was so nice and the cocktails from pool bar

also with a gym, spa facilities and heated outdoor pool it had everything you could need

we were offered a free spa and a free breakfast, we were

food was amazing staff were great spa was so relaxing entertainment was good

awesome hotel, staff, location spa facilities treated like family

fabulous hotel the spa is to die for already booked for next year

spa and treatment facilities on site were exceptional ud83dudc4c so professional and well managed

the spa facilities and entertainment on site were excellent

use of free spa not treatments for guests but lovely

only criticism would be that the spa facilities where not discounted for paying hotel guests or even free and

choice, staff, cleaniness, entertainment, pool areas, spa faclilities, location, all fabulous

thought the staff at the spa downstairs were rude but not sure if they work for the hotel?

spa gets very booked up quick

there was no spa pass this timeud83dude22

lastly, was a little disappointed to discover that the spa wasn't actually in the hotel perhaps i didn't read

the weather was amazing for february so we sunbathed by the (very small) pool and the sun beds were really

adults only

was very unhappy that the price of the overnight parking at the hotel had been increased to 20 euros a night

hotel spa staff was a bit rude but only went there once and wasn t very good value for money but the

the pool spa was not open on the sunday for us to use

was there for my birthday and they surprisingly gave me a free voucher for 2 to the on-site spa which was lovely

indoor pool which is extra charge and called a spa was freezing cold how can you relax and chill in cold

took forever made to wear a cap in spa no hair dryer in room although for 10 euro deposit you can get

the hotel did not have a spa or an indoor pool

no poached eggs at breakfast and bad fried eggs made in a cooking mould

adults only

the pool bar was closed

location, bar and music downstairs almost on the street but when doors were closed it was silent

the beds are so comfy, the food is great lots of choice, spa great, right by the beach

apart from you have to pay for the indoor spa and pool which they didn t mention abs the lifts at hard

hotel charges for parking 15 per day and spa is 10 per person

room very spacious

the spa and pool was excellent, which we had to book at reception which i liked

hotel was an absolutely mess ,some of the lifts not working ,spa not working ,staff not professional at all

the spa was terrible and definitely not worth the money for the massage or the facial they offer

we also wish the spa had been open

poolside snack bar was perfect for breakfast and for light snacks and drinks during the day if you wanted a

was on the 12th floor, which although not high for benidorm standard, unfortunately no wifi/ mobile signal at