complaint if you are a spa head, the cold plunge was more of a cool plunge, could have been

the entire staff was very attentive, from reception to bell boys, spa attendants, restaurant service and

facilities are great, the beach is virgin and gorgeous (not great for swimming but there is a pool)

5) room service menu was not translated correctly resulting in incorrect items arriving

include breakfast buffet and dinner

excellent value for money and friendly staff- they kindly let me have late check out too!

asked for late check out, was no problem at all

i had been at their spa in 1995 and had always wanted to return and stay there

very helpful and kind staff and excellent spa services

hotel, very very tired, a bit smelly rooms, despite the further location we picked it for its spa however spa

and lounge area- cool breezes - close to a few beaches - short taxi to town - did not use the spa

the spa was closed so i couldn't see it which was unfortunate - they only open for bookings

the use of the beach club was brilliant, 5mins walk or shuttle bus from the hotel, clean and cool pool and

the pool in the hotel has way too much bleach

also we had no wifi in our room

so dinner through room service , except they only have about half the offerings that were listed on the menu

the use of the beach club was brilliant, 5mins walk or shuttle bus from the hotel, clean and cool pool and right

internet was not working in the room and the music playing at the pool should include more spanish songs since

transportation to the two areas of the pool and restaurants was very convenient

is excellent (5-10 min to the airport), the beach is amazing (almost private) and the pools are also in great

food sub par. horrible wifi

food was not good-buffet only breakfast with limited choices pool restaurant food-very limited choices and low

weak wifi (one of the weakest i've encountered in mexico)

the restaurant or pool bar wasn t always opened to order food or drinks

welcome drinks, daily breakfast, shuttle to the beaches, beach towels, free lounge chairs & umbrella at popular

bathroom a little small and the wifi not great

wifi for working nice restaurant and work areas helpful staff who let us change room when

the bar was also great and did yummy cocktails

location was fabulous and the pool was amazing. felt like a little haven.

no laundry service at the hotel

we really enjoyed the little courtyards around the property, the fantastic swimming pool which is bigger than

nice staff, clean and spacious room, relaxing pool area

the wifi was a little bit unstable for a while but the smart tv worked in the evening.

stronger wifi but it s the town supplier s issue at all hotels.

great location. clean rooms. pool an roof terrace. wonderful.

place 2mins away from the beach with a beautiful pool, the bed is comfortable and staff were so lovely and

wifi (a general problem in puerto escondido, so not the hotel's fault), the early morning

a little cottage with a bedroom, big bed that was sooo comfy, big bathroom, walking closet, a kitchenette (with

lots of room for the 10 of us, private pool very nice, a/c super cold in bedrooms, loved getting room service

the apartment kitchen needed more utensils

you could stay for a long stay because of the nice kitchen and large apartment size

a few more utensils for the kitchen

it's also walking distance to the main parts of puerto escondido, for laundry places, banks, and more restaurants

the hotel bar and restaurant prices were high. there should be a discount for guests.

wifi was awful

for us as a family with kids it was nice to know there was a kids pool and an adults only pool

the resort had laundry bags in the rooms but could not accommodate laundry

wifi very poor.

nice pool. air conditioning in the dorms at night

working space - wifi connection - huge area where you can either being alone or socialize with others - a bit

great we had a free late check out until 4 pm

everything about the hostel, the views, the pool, the people etc

large rooms, lovely grounds and pool.

i loved the pool.

bed was comfortable and the swimming pool was clean

location on zicatela beach clean, good pool, close to everything

the structure needs maintenance, there was a lot wrong like peeling paint, cracked tiles, dirty pool , etc

maybe more parking

rooms a lot, hot water in the shower only works after some hours of sunlight or something, the pool is a joke

dered the night before), the staff couldn t switch it on on time, so could not say about spa facility - swimming

it unless we showered first (which we could not do, obviously), and there was nobody manning the spa or bar

highlight for us was definitely the roof top pool, very refreshing, excellent views

the bar should open until midnight (at least) nice view from the pool

the pool deck the pool bar

the fan is very noisy and the wifi doesn t work very good.

room with hot water in well maintained & managed building with fresh clean cool water swimming pool within court

wifi was decent too and pool is very clean

pool was in the centre of the hotel, and was always filled with screaming kids, which is fine, but

no hot water. wifi very slow. room was overheated no ac

the proximity to the mercado up the hill & the party zone for beachfront bar live music &easy cab

room and pool at 4th level

minor irritation was the unreliable wifi in our room, but easily resolved by going to an open

the underground parking (out of the sun is also a welcome addition

the staff was great. the rooftop pool was really really nice!!

room has a/c, multiple fans, and fully equipped kitchen

a tropical sanctuary - restaurant and free coffee were tasty and convenient (with option to have room service)

- set up of apartment complex around the pool and garden draws in families which means often kids will be playing

the room i booked was very small with one window overlooking the parking area and one on the hallway to the

they offer laundry services, there's a restaurant on site, yoga classes and pool aerobics, and even a meet and

pool

the pool does not have a ladder or stairs, and most of the time, it is covered in dust

the wifi only worked near pool

additionally, the swimming was unclean and dangerous, with swimming pool lights hanging from the side of the

the sink is included in the toilet, very small and you can't reach it, pool a bit dirty

cleanliness, the pool and the hammock!

worse yet, parents/adults were there but paid no mind and could care less about other guests

view, room, pool, beach chill area, location, parking, free water

clean, a lot of space in the room, friendly staff, great pool, amazing view to the sea just 2 minutes walk to

was great , hotel was very clean right on the beach beautiful beach s great sunset roof top bar awesome pool

the spa was not yet open, so this was unfortunate

pools and restaurants are amazing

there are no hairdryers, no place to iron your clothes, and when you come to the pool area there is no staff

loved the rooftop pool

great spot for sunsets on the roof bar and the food in the restaurant was great too

i also booked a massage at the ceiba spa and erica was amazing

they also have a little spa in the hotel which i really recommend, it was great

staff who assisted us with making taxi bookings, clean facilities, delicious cocktails and a cute pool

ud83dude0d the food from the kitchen is fresh and delicious

they have a bar and the food is excellent

very greek spa feeling and definitely worth staying here to

rooms are nice and the swimming pool was amazing, especially with the beds and the beautiful surrounding plants

the facilities were clean, air conditioned (one of the rooms) there was a pool and most of all the hosts were

there is a full kitchen if one wants to cook by themselves, but it's also just a step away from all the

the place also had a great pool with super comfy lounge beds

with the shower takes ages to get hot water, pool it s not heated and the bed the minute you move the minute

construction noises could be heard on occasion but not too early or late we booked the private pool room which

the wifi was also cutting out constantly (you would not be able to work here reliably)

wifi did not reach room

ac was working great, wifi can be spotty but it was working most of the time

was no water in the spa in my room - it was a shame because i never got to use it

the main area with the pool is relaxing and quiet and the honor bar is a nice touch

friendly, helpful staff. amazing and unique lobby we loved to swim the pool!

wifi didnt work well from our room

main lobby staff nice bar tender very good

the pool is amazing, also has ocean view

it s quiet and comfortable, with great views and an amazing pool

the sea view from the room was nice and the pool was great

bonus points for having secured parking behind the gate

the restaurant and bar is great and there is always somebody there to help

the wifi was spotty but i expected (and preferred) to be off grid to an extent.

the food (and especially the complimentary breakfast) was incredibly mediocre given the amount of money one

wifi barely worked. not the best price-value relationship.

wifi

aesthetic, the food, the service, the location, the pool

family taking care of the accommodation was super lovely, the pool is great and the room was spotless clean and

walking distance to the beach, kitchen access, and rest area.

rooms, garden with a nice pool

the shared kitchen was very well equipped like a restaurant kitchen

beautiful beach a few steps away. friendly staff. great pool. stocked kitchen

situated on a secluded surfer beach, you have direct access to the pool and lagoon while overlooking the pacific

remote location great a/c in the bedroom great refrigerator and fairly well equipped kitchen.

they did change the garbage bags in the kitchen daily

friendly, helpful host. great pool and room space, great beach access and beach walking.