la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

clean, great continental breakfast included, could do a late checkout, i askedb for a room with a view towards

bad wifi

parking garage was dark

car parking is not available with lights.

in general ok. perhaps the swimming pool area needs additional elements, like showers.

was a heated pool and decent gym

the location was convenient and the breakfast options were good too.

coffee was luke warm, even after they brought a refill. heated pool was always crowded.

amazing pool, positioning, price and balcony!

spa is no longer functional

of the room - the deluxe suite does not have any 'deluxe' amenities: no coffee machine, the mini bar was locked

i requested to change rooms and i got a nice view to the pool and partial golf court

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

treadmill at the gym did not work

junior suite was excellent with a big, comfy bed and spa bath

spa tub in the junior suite was great, but power of jets rather low

breakfast was very good and offered a nice selection of mexican food

the valet parking was super easy and secure

everything. the staff, the rooms, and the incredible breakfast.

room service was excellent. the layout of the room was amazing.

we needed moto parking and they fit in the entranceway where they were very safe (thank you

staff parked our car for us in nearby parking lot overnight

wifi was excellent, breakfast was too

in house bar and restaurant were great

the staff went out of their way to make it a fantastic experience with extra fans, laundry and beautiful rooms

nicely restored building with excellent staff, great location and lovely rooftop terrace for breakfast

would also be nice, to have a small bar where one could get a lovely drink and small snack after a day of

pet friendly too

did not have breakfast there

we loved it because it's pet friendly so we could bring our dog with us

i recommend visiting the spa and its restaurant

room was spacious, and the bed was super comfortable

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

only small complaint is they try to upsell the spa a lot and they don t have enough people walking around

the spa services were exceptional too

pool is on the roof and pretty

the gym is very nice and well equipped

rooms, bathroom, decoration, comfortable beds location, parking

had many breakfast options, and it was delicious

loved the luxurious bedroom and bathroom, the excellent location, and the delicious breakfast

breakfast was small.

breakfast was great

they also directed me to a laundry 2 blocks away

the wifi was good in the lobby, not real great in the room that we were in.

good location, great breakfast and the room staff are awesome.

my room was spacious and the bed was so cozy

parking es extra y se paga en efectivo, el desayuno es extra, el spa en realidad es masaje en la habitacion, y

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

ditto a rooftop bar and snacks at the pool

tienen un spa muy bueno

we especially loved the food and service at the restaurant, the beautiful architecture, spa and gift/food shop

rooms have a lot of space and the beds are very comfortable

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

the spa was also excellent

the spa is amazing as well

totally spoil yourself here with their spa packages

enjoyed our spa time, food pretty good, (not

definitely recommend to use the spa treatments, we felt like born again after that

the room was spacious and comfortable

the kitchen facilities were poor.

the kitchen was well stocked with everything you need and was also really clean at all times

wifi was a bit slow upstairs, but perfect downstairs.

everything! very good wifi, good location, nice and clean room, kitchen with filtered water..

very clean kitchen where you can cook

i also saw a flyer in the elevator advertising spa services, but was super unclear as to who would be performing

laundry service took more than 24 hours

wifi- it connects, disconnects, it connects, disconnects bed- felt like i was sleeping on a

wifi worked properly

room service food mediocre

incredible breakfast, perfect location, excellent staff, big room.

on the 12th floor where i was, there is bar and very noise and loud music until late night

swimming pool

wifi was very poor

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

should have a different breakfast day it was all the same every day

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

the bar on the terrazza was fantastic! great views!

the terraza bar has been a fun place to hang out

no information in room or mini bar and no apparent room service

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

excellent, breakfast delicious, mezcal bar awesome, staff super friendly and helpful

there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming

excellent service, excellent facilities and a great breakfast options

and i was not communicated in advance that the pool was out of service (and will be for at least 3 more

i had to ask for something from the kitchen, so they brought some yogurt and granola, then charged it to my

the roof terrace with pool was not well kept unfortunately

the evenings, the noise from the bar was a bit strong

the sky bar has a fabulous view

the lobby dining and bar are beautiful and inviting

the room smelt very damp and did not have a balcony or mini bar as per my booking

few missing details like no soap bar for hand washing

slow wifi

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

rooms were comfortable, clean and with all the amenities - air condition, tv, wifi etc

horrible towels from room service

hot water, good wifi, comfortable bed, nice flat screen tv and complementary bottles of water

pool not clean as it could be

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

the pool was great

when i had a issue in the bathroom,no help from the staff to get transportation around the city,wifi slow,room

it made it very hard for the kids (and us

breakfast was good

clean comfortable beds good breakfast

not so friendly at the breakfast, breakfast also very small, the included one

wifi was not working for my phone, and we tried everything

has private parking but guests are not allowed to park themselves, you have to give the key to the valet and

a big bonus was the 1-hour spa access included in the stay, which was a really nice

affiliated restaurant and spa are very convenient

gym and spa were under renovation, so i couldn't use them

weak wifi, small bathroom

wifi was very patchy and unsecured

we also loved the rooftop deck with a lovely pool

we could not even order room service with out major inconveince

was not good, when i told her this was not possible my daughter offered her debit card for the pet, a debit card

new gym equipment

great staff the breakfast was amazing

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

bar, spa were not open

wifi barely worked in our room

the bar was closed on a saturday, no happy hour and it was unclear what if any services the spa

were given an upgrade as the tv and wifi weren t working in the room we booked

stuff , horrible breakfast , no wellness center and spa as they advertise in the web

stuff , horrible breakfast , no wellness center and spa as they advertise in the web

wifi was good also

rooms are really nice and clean, room service was efficient and staff were very friendly and helpful

laundry service was great - clothes washed and brought back in the same day

no complaints other than the wifi going out at one point for a short amount of time

to offer decaff coffee & to close their bar later

capsule we loved our stay and recommend also bar with the excellent

very beautiful place with an amazing patio where breakfast is served

lovely, freshly cooked breakfast every morning with plenty of fresh coffee

the spa services were fantastic

we also took advantage of the nice spa and the cafe, which had good food

it also has a spa and a restaurant with are very good

our stay included breakfast at their gourmet restaurant

it s a breakfast & lunch place