wifi didn't work and was a hassle

the hotel said pet friendly, what they don t tell you until you get there is that you have to pay for your

clean and spacious rooms. they also serve a delecious mexican breakfast.

no gym as stated and services are not professional

room service was slow, and the food was cold and not very good

enjoyed the rooftop dining and room service

small suggestion, but i would have liked a coffee maker in room, instead of having to wait for room service to

friendly staff, location, high ceilings, pet friedly

a little noisy, the spa few availability, few information about entertainment near around the hotel ( tourism

the bar and its service don t work properly

there zero wifi in my room and i was there to give a keynote speech at the university

gym is full operational the machines work

wifi

with indoor pool , gym etc , in reality all was shut down , no indoor pool , no gym, no spa , no bar , nothing

spa is better than the ones in usa, hotel has a theater, service is fast

the front know they did not have the power to fix it, or do something about it, we had to tell spa people

had a great gym a little bit dark but very well equipped, spa services were great

they sent us to a lounge near by the spa and it was full of food (tomatoes, onions, bread,etc) on the floor

room service is very quick

and room service is very expensive

great room service 24 hs a day

tv screen, quicker response when i asked for someone to pick up the room service tray after i called repeatedly

the phone did not work, when we pressed room service no one answered and had to call front desk every time we

it was to far away from some stores and needs more updated gym equpment but it was a amazing experience

privacy, mexican style bathrooms and over all view of the city with a gym.

wifi is good if you are relatively close to where the wireless location must be, but the truth is,

wish their wifi were much stronger and better distributed across the buildings

gym is a joke

bathroom was quite smelly - shower was very small - quite noisy due to bar in the basement - pillows very high

i used the laundry service which was ridiculously expensive

location was good. price was good. bar was excellent.

uncertain if this is standard, but with the exception of intermitant wifi, i was blessed

charged us 200 mxn (about 11 usd) for parking in a rather shady fashion

the hotel is great, super comfy rooms with great breakfast and super helpful and friendly staff

great breakfast

a pool in the garden would be perfect.

and owner nice beautiful charming cozy house free tequilas and sandwich tasteful breakfast good wifi confortable

i appreciate the way they personalized everything from breakfast options to our room stay

they were very accommodating letting us use the spa shower before taking a midnight flight

sadly weren t staying long enough to enjoy the spa facilities- next time i hope

breakfast and spa services were arranged around our touring schedules

didn t take advantage of the spa packages but understand they re the best in the area

from the incredible spa treatment i received to the personalized touches during my stay, i had a phenomenal

detail of our stay in this casa was superb, we were very comfortable in this artsy garden, spa and home environment

expected a hotel but actually you rent out a small appartment with a community kitchen

the terrace kitchen and dining room were pleasant and comfortable

room was really nice and you could use the community kitchen

in the room are so creaky you can t go to the bathroom without waking your partner and kids

helpful front receptionist free and secure parking

found a hidden gem breakfast place called ventura across the street

fact that i searched for a place where my pet was available and when coming out of hotel they charged me extra

clean, big room with comfortable big bed, tv and wifi working very well, big and clean bathroom.

wifi didn't work in the room.

casa culhuac's rate was the lowest/night and they even offered a free airport shuttle & breakfast- you can't

kitchen facilities are great and the lounge is a comfortable space

parking area is difficult to enter and exit to much traffic and is nobody to help you to open o

property with well-equipped kitchen

wifi signal was strong

from room (& two elevators/through parking lot), reception does not speak any english & terrible wifi

mould in shower, no luggage storage, reception is a 10min walk from room (& two elevators/through parking lot)

everything was good starting from location, staff, facilities, ac, wifi, cleaning etc

no internet, the wifi networks never connected the hallways smelled like smoke

it was supposed to be only adults and there was a baby crying all night

spa facilities

spa and gym facilities and the room we had was perfect with a great view.

front desk lady at the spa is extremely helpful and friendly

loved the comfy rooms and the spa is a definitely a must

the staff about the services i was supposed to get for my club rate and their poor english, the bar on top floor

i made a booking for a massage in the spa but when i arrived there was nobody there (i waited half an hour)

food options are good and fresh, very good breakfast (croissants are good which proved to be the exception in

nice safe area, varied breakfast, nice pool and gym

the pool was lovely and warm with nice furnishings

good spacious rooms, nice breakfast and staff. pity that the gym was under re-construction.

the food was excellent and reasonably priced for room service

i liked the gym and the breakfast

water spat out everywhere onto the floor and ruined bar of

the breakfast and location outstanding, very good.

the gym

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

gourmet bar had a limited selection of alcoholic beverages

love the location near by restaurants ... breakfast buffet was excellent lots of variety

accommodating and provides there best customer service, from my airport pick up, to the fo and room service

was very good , the gym and the swimming pool, the room is large and comfortable, the cleaning

when you order room service, the server, ubaldo, brings the portable credit card terminal and charges you in

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

the pool is pretty (even though it was too cold for a swim), the 24/7 gym is a great addition and the breakfast

at the pool bar was very slow, as it was low season for mx city, they probably had less staff

great gym, nice big pool, both at the top floor with a magnificent view

pool in the area

meat was practically plastic and was still charged for it even after being sent back the mini bar was not serviced

breakfast was excellent!!

breakfast and lunch menu was healthy and delicious

however, the service at the reception, room service, wi-fi, restaurant, they are all amazing employees

pool gets no sunshine

i used the spa and the hot tub twice, and had a great night's sleep

is really mediocre, i booked the jacuzzi and when i went to the spa area no one was there, i had to call reception

i love that the hotel has a spa section upon request (which i of course used)

staff was super great, something really important they have breakfast until 12 pm, everything was great

the food of the room service wasnt great at all

amazing wifi in rooms. good breakfast. walmart and food places close.

nice and spacious room, everything you need available, best wifi we had in mexico, great breakfast buffet, great

there is hotel parking

right next to huge supermarket and short walk to metro. very quiet room. good breakfast.

and, the last, but not least, the hotel has it s own laundry which you can use on your own, since the

our view was to a grey ugly wall and the whirlpool is just included into some rooms, there is no spa center

after using the laundry service, some of my clothes came back smelling stale, while others had a strange smell

wifi doesn t work at all

enough towels, water, shampoo for the people in our room and had to ask twice to get it, as the room service

with laundry service !

wifi didn t work and the staff don t help us to have proper internet

i would have wished the breakfast was included in the price of hotel room.

great breakfast...dinner, not so much.

i would say the parking system and logistic.

breakfast was good

room service menu is very, very expensive for what it is

the breakfast was excellent

location is good with parking place

was very good,parking no problems,very kind personal ,location was jest so so ,the best are the rooms very big

everything clean, spacious, room service.

breakfast included was good and the room exceeded everything i could have imagined

training no hand towels in the room no chair for the desk no robes no slippers there is a mini bar menu but no

location(sat/sun) -decent gym(free weights, cable station, cardio) -great breakfast buffet(birria

breakfast was good but coffee was cold

location(sat/sun) -decent gym(free weights, cable station, cardio) -great breakfast buffet(birria

breakfast and the attention of the service personal was outstanding