the rooms are very clean && the pool/spa is nice.

clean rooms, great food at restaurant in hotel and indoor pool and spa clean.

i enjoyed the pool and hot tub/spa as well

group of kids was out of control in pool/spa area and adults and staff did nothing

spa or hot tub was out service

there was no breakfast. it was a very luxurious room. i really liked the spa tub.

the only issue was fireplace not staying lit

would ve liked a mini bar and a jet tub but those are minor things.

food, gaming locations) -positive customer experience with all staff interactions -delicious room service

breakfast could have been better

pool was so warm and the breakfast was pretty good, staff was extremely friendly and nicole the

the pool and throwing up in the garbage can guess we re using used dirty pool towels out of the laundry hamper

the pool is heated but it was freezing my kids didn't even wanna get in it

windows open all the way with no protective net or bars so dangerous if you have younger kids

breakfast was great, those were the fluffiest eggs

the spa wasn t up and running

liked the easy parking and access

top bar beautuful with great outdoor fire pit and best views of the city but small

great staff ..great location ..nice gym

convenient location. spacious rooms. wonderful fitness center. ample off street parking.

they have breakfast by the way

the wifi was great and i was able to work on projects after returning back to the hotel

value, breakfast

pet friendly, handicap friendly, very clean, good breakfast

no hot breakfast served. no use of pool

laundry was broken

maybe it was because that were in a smoking room but the rooms can get a little upgrade.

renovation of guest laundry facilities, general upkeep of building interior not that great

only smoking rooms in batavia

water park and arcade fantastic