for example i wasn t advised of facilities like gym or rooftop

the spa was available when we needed them and the experience was great

was extremely helpful when arranging transportation and assisting with luggage, room service, and spa reservations

the grounds, pool and restaurant are really lovely and the staff are very friendly

staff was extremely helpful when arranging transportation and assisting with luggage, room service, and spa

wifi didn t work.

the grounds very well maintained. the spa i highly recommend it.

the whole spa ambiance experience- an oasis in the middle of oaxaca

spa wasn't open the first day and seemed a bit overprices especially as you have to pay to use

excellent rooms and all the complex. very clean. spa excellent.

the photos show a hot tub, but it's part of the spa with a fee and not even functional on the days we were

excellent service, staff, spa and restaurant.

the bar is amazing

of our personal belongings were stolen (a t-shirt and diapers from my kids)

the little bar under the hotel should be advertised better because we would have gone more times

delicious food, including extensive breakfast buffet

booked, and the staff was more than willing to make me some coffee as early as 5am even though breakfast didn

- breakfast was a bit minimal (but we liked the juices)

that said, the wifi is terrible, weak and spotty

the staff was really nice - big room, huge bath - breakfast on the balcony - great location, near santa

free breakfast should have more offerings in addition to the bread & coffee

loved the spa and massages. the staff were very helpful and friendly.

minimal breakfast

new, super friendly staff, beautiful rooms, wonderful location, swimming pool on top of roof lovely

swimming pool isn t as luxurious as it looks in the photos and is not set up with towels, et cetera

the breakfast for $350 usd a night was disappointing