not the perfect place when you looking for a relaxing and quiet spa hotel

the spa on site is awesome

the pool was exceptional and loved the helpfulness of the staff

everywhere, it might be for some people, it wasn't for me, by the pool, at the beach, in the bar, in the the

do not have beach front, it s actually a parking lot in the beach and you ll have to stand an amount of cars

food and spa services

the new bar above the spa is a good addition during holiday weekends

food was great! massage at spa was excellent.

the pool was out of this world

that's not the reality, everything has adittional charges(cafeteria, room service) there were bad smells into

the breakfast was great, the ac was cool, the bed was comfortable and we couldn't have asked for more

hotel was clean, our room was spacious and the bed was very comfortable

salon/spa and conveience store next door

the swimming pool is too small, they don't hace a proper spa service

the staff at the pool area and spa weren't welcoming either

the drinks are good at the pool bar as well

spa was fabulous

the staff, breakfast, spa area, bar, cleaning service in general all the hotel.

than the concierge and the spa manager,lack of communication for limited english only

clean, good staff, well kept. rooms are set for working. spa is expensive but awesome.

nice spa & whirlpool on the 10th floor

spa services were excellent

the spa the ladies were no nice , they didn t sell the place.

i also had a massage at the spa and got a haircut at the salon

pools for sure :) - also the water slide and the amazing spa services

food is delicious. the spa and gym are great.

spa is awesome

the spa is quite new and the service there was outstandingly good

careful when you touch anything from the mini bar in the room they want to charge you extra money

hotel area is huge with 7 different swimming pools including a kids pool area with slides and water features

plenty of things to do for kids, a great selection of swimming pools and restaurants.

expected a bit more from the spa facilities

there s spa but i cant say anything about it because i didn t use it

the spa the jacuzzi the staff as a solo traveler who doesn t speak spanish i would highly recommend

the spa part of the hotel is literally just a dirty jacuzzi plonked in the middle of the communal

is more than a hotel, it gives you relaxing services as spa and yoga that makes your experience highly enjoyable

was impossible to book an appointment for the spa was totally fully

gym and spa on site

to go the spa there is no elevator!!

we stayed in one of the suites, which featured a spacious living room and tasteful decor

great location! 5 min away from airport with indoor parking !! lots of varieties for breakfast

pool, food everything

no wine or redds, at the bar or restaurant

rooftop pool and bar is super cool, and the staff is super friendly

we couldn't take shower at the morning - no water, we couldn't make check in to flights - no wifi

wifi ok

no pool

the staff was friendly and the breakfast was good

breakfast was perfect location and food

wifi too slow

others a balcony, tv, kettle and airconditioning -decent bathroom with very good+warm shower -wifi worked well

you should open the pool earlier. the pool is open at 10:30 am.

from the front desk to the breakfast the service is amazing if you dont mind walking 10 minutes along the beach

breakfast was amazing 10 minute drive to city

were there during a mandated curfew but we felt very warm and active inside especially with the pool on the roof

to get a room far away from the outdoor pool/bar area on the 3rd floor

the the price included using amenities at the hotel santa clara across the street (breakfast, pool,

outstanding service and breakfast at santa clara was amazing.

the best part was the buffet breakfast(across the street at the sofitel santa clara hotel)

kitchen doesn't have any appliances so it's useless.

great location, good service, attached to sofitel hotel, breakfast excellent!!

they also have an internal spa which was

included breakfast was a pleasant surprise, as was the spa service

wifi connection was good

very nice breakfast and friendly receptionist

small pool

the staff, spa and pool area was so amazing

everything from the entrance, the pool, the two restaurants, the staff, the services (spa and gym) are great

the spa was perfect

the hotel is amazing, the pool area is really nice and relaxing, room was spacious and comfortable

the spa was a treat

we thoroughly enjoyed the eggs and fruit each morning for breakfast

the wifi needs work in the rooms

the breakfast is great, i especially loved the chocolate milk :) the staff is very helpful and the tour

the laundry service is useful in principle, it took much longer than initially stated, which affected

very good breakfast

the spa was not appealing and not well appointed

husband wanted a massage but the sign on the spa read in therapy pls don t disturb the entire time

very small pool

the roof top pool and restaurant, most comfortable bed, location, style and above all the fantastic people who

get to use the facilities much but the rooftop looked lovely and the cocktail we had at the bar up there on the

you couldn t fit 2 suitcases in the room - in the morning you could hear the people at the pool talking like

the rooms are not very well soundproofed, so when people were talking around the pool, it could be heard clearly

limited staffing so bar on roof not staffed and limited support at times

they have 2 swimming pool, plants everywhere, very nice

the pools are also super nice

not a safe area to walk after 7pm. room service available until 10pm.

big clean room, lovely roof deck and pool, great location

the breakfast could ve been better. however it s free so they just needed more options.

wifi access, cleanliness of sheets, attitude of jesus at front desk, no balcony, limited pool hours

the terrace pool is just great

staff, early check in, spaciousness, breakfast, roof, location, beds

neighbourhood of old town great welcome, personalized service, awesome rooms, nice rooftop small pool

the breakfast was great

wifi signal needs strengthening in some corners.

laundry of our clothes wasn t great

staff, pool, size of room, spa treatments, service, food

the massages in the spa were excellent

the spa rituals and treatments were amazing and sandra was a darling

loved the rooftop pool and views, hotel interior gardens and courtyards are very relaxing, spa staff very nice

the spa was exceptional

they could do more with the rooftop, to make it more 4 star with cabanas, lift up the spa rather than use it

pool bar wasn t open, sauna not in service

breakfast was delicious, with many fruits, cereals, bread, great coffee, and the excellent cooking

we also enjoyed the rooftop pool and got amazing massages as well

the pool has a cool vibe and the sauna with its eucalyptus leaves is just so relaxing

only downside to this place is the pool and jacuzzi not being available after 6pm

from 6 am we could listen everything from kitchen , it was a tiny half wall between us

had a room at the back next to the kitchen which was not lovely and they were unable to move us

wifi was sporadic

wifi only in the common lobby space