the spa was too hot to go in

beautiful views from the balcony. nice & hot spa & a large room with comfy beds.

also, resort/spa activities were less available than expected

the space was clean, comfortable, and absolutely spa like

was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great

great for kids

we loved our stay and my kids are already plannning our next visit

we loved our stay and my kids are already plannning our next visit

great for kids

aunty's beach house is a must with kids

big enough and was missing towels and toiletries when we tried to use it--ended up going to their spa for a

spent a whole day enjoying the spa and zen garden

bed was awesome spa was too

the private beach, facilities (sunscreen, waters, towels) spa was incredible - best massage

the men's spa area could do with a clean up especially the steam room but that's about it

lots of activities for kids

the kids and the adults had a wonderful time with something for everyone

the resort was amazing for kids, with lovely pools, a lazy river, and a lagoon

the fact that the kids had a ball.

the pools were super clean and my 11 yr old had a great time ohh and the beach was beautiful i wish to

the property is right on the lagoon and is perfect for swimming safely with kids

at least this place was not as mobbed by noisy jacked up kids

the property is right on the lagoon and is perfect for swimming safely with kids

friendly beach and pool staff.

gym was crazy busy in the morning

the ofuro/sauna/spa was so relaxing. ended up going to the spa to have relaxing hot tub time.

spa facility being m/f separated

free spa area to do hot and cold plunge/sauna and massage for extra charge

food, overall great rooms, smart elevators and great amenities, really good gym and nice pool and spa area

experience at renaissance spa honolulu was exceptional

lastly the pool is only open til 7pm and there was no hot tub either

location, local hotel staff, free internet, free coffee, nice pool with a view, modern gym, convenience store

very safe place to stay, great restaurant with a view with a fantastic happy hour, available laundry

gym was brilliant and pool area too

location was great the hotel was nice it was a pain that we had to pay for room service (cleaning) so we just

i got breakfast daily for purchase at the cafe next to the spa on the third floor, good breakfast sandwhich

shuttle bus for guest no spa services no jacuzzi no hot tubs no entrainment for guest food in restaurant breakfast

super early check in at 7am for an extra $16 includes breakfast - well worth it

laundry facilities to do own laundry of needed

there was also a great gym and pool in the building

only problem was the heated spa was very busy and my kids couldn t use it at all

rooms themselves were very spacious and modern

spa and massage clinic within the hotel was no longer there and this was something enjoyed

the breakfast buffet was delicious with plenty of options

very minor: pool area was small. windows in room had no barriers. scary if you have kids.

something awesome in your stay one free snorkel lesson a spa day shuttle to and from the airport free breakfast

of a walk to our room location and disappointed with the hours of availability for the pool and spa

for two nights, wanted the end of our trip to be a nice relaxing few days at the hotel and some spa stuff and

awesome place to stay with kids

it had a great kitchen with everything you would need

the paradise pool area (mainly used by families) there were two spa pools that seemed to only open intermittently

advertising room service and spa and wellness. none of the above exist.

we had paid for full room service but what we got was hallways littered with rubbish and dirty towels

2 bed, 2 bath, full kitchen, living room, sleeper sofa, double balcony

pools and slides are great for kids especially

the wonderful facials at the spa (highly recommend olivera

love an additional spa that wasn t kalia tower or paradise

i definitely enjoyed the spa facilities and lounging on the beach

held my larger bag while i went to kauai for a few days, shipped dirty laundry home so i had room in my bags

have to wait until 12:30 to get early check in for 12:30--$75--so depends on what you want to do

facilities in the resort for all ages as well as beautiful pool/spa and gym in the hotel itself

our rooms were timeshare properties with kitchens and laundry which was super helpful

the pool was not crowded and easily accessible.

we had one and used it sometimes but others kids walked depended on time of day

pools in the hawaiian village are unheated and were very cold which made using them unappealing

staff were incredibly nice and spa was first class

spa is closed because of covid19

as a home away from home, rooms spacious, beds comfy, pillow menu great, wii, dvd, books etc for kids, filled

the politeness of the staff and the quickness of the room service

room, great service at the pool, big portions at breakfast

the aloha therapy spa in the resort was really a bonus

liked the swimming pool area, our studio room on 3rd floor close to spa and gym

the spa was excellent - had the best massage in years

stay here again ud83dude00 there 24 hour washer and dryer too on the 2nd floor with a pool and spa on the roof

and spa are pretty basic but you are right next to the beach and the spa was handy for recovery after a

halekulani hotel and spa was exceptional and exceeded all our expectations

spa and gym undergoing renovations

spa prices were also extremely elevated

the pool, restaurants, and spa were all top-notch

in spa services-very expensive

did not like the fact that the pool and spa closed at 6pm

the pool and spa area is wonderful and again has an intimate boutique feel

the hotel is modern and clean, the beds comfortable, the pool & spa are wonderful, the staff are friendly and

spa a bit expensive.

spa was at the temporary location due to renovation

m a starwood member and was told at checkin that i d receive a 10% discount on restaurants, spa etc at the

staying in the mailani tower offered advantages of breakfast, evening meal, accompanying alcohol, wifi and

no kids

staying in the mailani tower offered advantages of breakfast, evening meal, accompanying alcohol, wifi and

no room service

a spa sure, but a massage parlor and a dive bar really lower the tone

spa was closed, charged $25

the hotel has in-house coffee shop, spa and restaurant for dinner (never tried the lunch, it is good for value

cute little kitchen island with some dishware and cutlery, fridge and microwave

one kitchen employee was witnessed using the toilet and did not wash her hands afterwards

the spa and gym was nearby

i also did not like that i was unable to use the spa relation area overlooking the beach because i got a pedicure

spa was divine

my wife loves the spa there

balcony, spa and some restaurants closed due to covid however $42 a day resort fee still charged

great spa so welcoming staff great view and location

the spa and pool

the spa ,shops and restaurants was awesome

i did not like that the gym was closed at 4pm

no availability of room service.

when my family used the pool, the front desk keep calling us again to our room and this is what tjey said

and my sis in law my brother and their children, my daughter and their cousins, they were all kids enjoying

breakfast selection can be better at this rating of hotel

the pool and spa areas were a bit busy at times, and it could be hard to find a spot, but overall the facilities

the spa services were more expensive on the hotel website than directly at the spa.

many kids in the spa like it was a swimming pool, a lot of parents seemed to let their kids do what they wanted

services, facilities, it even had a batting cage on saturdays, spa was phenomenal

the spa was amazing as was our therapist, the hotel was fabulous at trying to accomodate our requests

pool and spa area

shops & beach 4) robot was funny to watch deliver food 5)pool was at a beautiful temperature but spa was a little

pool and spa was great

pool and spa were great and loved that it was opened til 10pm

spa out side needs to be better