pool was very hot

quality of the services ud83dudc4c ud83dudc4f the huge room and windows the quick valeting parking the professional

the staff were great, and we really loved the fast, free valet parking

great breakfast and a good little gym

good breakfast, wide choice. valet parking.

the spa next to the big pool was not available either as some construction work was being done

the spa is small and don t have enough staff to have availability for services

the other pool by the spa was very nicely maintained and we used that one instead

the rooms are spacious and spotlessly clean

the food was excellent the pool was very relaxing and the spa was the best experience

i also appreciated the breakfast cooked every morning

the pool was not clean

a good breakfast is served by a very friendly hostess

the home had several nice lounge areas and i loved the game room that had a nice pool table and great movie

we had free use of the kitchen when needed and also the washing machine

the staff were accommodating, the breakfast had great variety, the beds were comfortable, the location was

wifi worked well

the gym by appointment only

lobby, restaurant, bar always too hot

the staff is very accommodating and the free breakfast is good

the best part was the gym and the swimming pool on the roof

place, clean, safe, parking for free and security was always there

room has no mini fridge, so if you are traveling with kids (like we were) it can be difficult to store their

good facilities- the pool and gym were great

hotel,great staff,free parking available,very tasty breakfast included with different choices, perfect accommodation

pool was not available. not sure why the word spa is included. i was not aware of any spa there.

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to

i didn't use the spa part on this trip

spa non functional and always closed

location and parking in front of door !

the choice and quality of breakfast is second to none

the breakfast is delicious and the breakfast room is beautiful

nice bar and restaurant, warm and professional staff

pool was horrible and not maintained

very strange breakfast deal

thing we would have enjoyed more would be that the music from the speakers at the restaurant and pool could have

there is a wonderful pool behind the restaurant, outside tables and deckchairs

the whole hacienda is beautiful. the pool very relaxing and nice.

products included and the room was made up spotless clean and decorated with beautiful flower petals from the

lovely pool surrounded by palms and nature

bathroom had a shower and a jacuzzi, clean with a rainfall shower, very spa like

no pool

provided wifi internet is unreliable and extremely slow

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

excellent location. breakfast was very good. staff excellent. free parking.

for business travellers and for people who use merida as a fall-out base for day trips rooms are spacious and

mewhat dilapidated) pool and spa area - didn t look like the pictures in person

massage at the spa was great

room service was prompt and good value

was good, got an early check in as we wanted to explore the city

parking

from the front desk staff, the bar staff, the restaurant staff, to the room cleaners, they were all marvelous

also, the wifi signal was strong everywhere but the connection was inconsistent, constantly cutting out for

trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

the pool is as cold. the a/c was ok, could have been cooler.

the spa has a way to go, but will be a nice addition

spa is amaizing. location is perfect. bed are super comfortable.

the staff was couterous and the spa was divine.

parking free wifi connection confortable bed service room

pool and wifi both excellent

pool, rooms, comfy beds, flat tv pretty good size. coffee cart in the lobby, pastries.

very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your

staff support from concierge (includes luggage at the street level) to front desk to room service to the beautiful

bad wifi signal room carper old and dirty

valet parking was great

we had an early check in and mariela was wonderful in helping us.

staff were all very friendly, the guys serving in the breakfast area were also very attentive

the toasts they gave us at breakfast were a bit hard a couple of times

themed rooms with wall art in every room, great location, parking available, good wifi.

the breakfast is excellent

the cute little pool was nice

breakfast was good

breakfast was delicious and always served

property, beautiful rooms, very good location, super friendly staff, awesome breakfast

breakfast was wonderful--raoul, our waiter, was exceptional

the breakfast was included and the food and service were amazing

very slow, food was average, there was no hot water and it took long to repair, there was no good wifi, no way

they had speakers all over the place: in the lobby, reception, pool, inside area where the rooms access are,

room service, it constantly forgot to include the shower mats and enough towels, and toiletries

stylish. clean. close to avenida montejo. helpful staff. excellent breakfast.

breakfast menu at the hotel is limited

on site parking, the breakfast was quite good

rooms was perfect, breakfast. pool

it was quiet, with great parking and very

even when the cars are parking

small but well equipped gym, whole hotel had a nice feel to it and the receptionists were very friendly

locating was excellent out door pool was beautiful

pool area is super nice and naturally there is a bar next to it, however there was never anyone to serve you a

the wifi did not work well. i see something above about

wifi didn't seem to work and my bathroom sink was leaking

the rooms could do with a lick of paint, the spa was closed (which we were informed about beforehand), however

especially with a spa on site for a deep-tissue massage

the restaurant menu (which was also the room service menu) was over engineered one couldn t get a simple

the restaurant is fantastic and there's a really good gym too

option of valet parking or parking in the street

spa tub jets did not work, so basically no spa tub

coffee pot in room but nothing else to make coffee. wifi was not good on 2 nd floor.

free parking was also great as we had hired a car to travel out to dzibilchaltun and mayapan

the wifi is terrible

didn't seem to do an evening meal apart from room service, but gave great recommendations for eating out

pool too dirty to use

- there is some educational institute/school closeby, and we could hear the kids very well early during the

wonderful green grass space for pets

bed, hot water in the shower, good wifi, nice staff (except for the lady in the dining room)

clean easy access swimming pool - the pool is easy to get to and right next to the kitchen for a relaxing snack

breakfast perfect and the small pool area was very cosy

hotel are: 1) the personal on the weekends are only half day 2) doesn t have a restaurant or a bar at the

we had a parking area and great wifi

there was private parking very nearby, the included breakfast was good as well and the staff were very helpful

wifi good, pool was enough to cool off

old facilities, pool was too cold

booked a room with kitchenette and did not receive what i paid for

pool was small but refreshing

i wanted a room with a kitchenette and the cupboards were very work and dilapidated

and there were other inconsiderate guests stomping around and talking loud late and early - wifi sometimes worked

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious

breakfast has very limited options. pool needs cleaning.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo

wonderful. great fun for the kids. lovely place. very comfortable suites.

we thought expensive especially as breakfast not

the pool area is not for swimming but very lovely landscaping, in case you are looking for a swimming

breakfast could be a little better

breakfast was pretty sad

breakfast in morning was great and we enjoyed the pool

breakfast in morning was great and we enjoyed the pool

they made us a fruit breakfast to take out at 5

the pre purchased breakfast did not include the whole menu.

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and

breakfast could have been better. too cold in communal areas - air con way too strong.

the wifi was very very slow.

the spa wasn't worth the price and they did the wrong massage

of light, open air spaces, nature sounds of birds, winds and water fountains, flowers, trees, great taste in

there's a spa on site which we did not use

the pool area is beautiful and the spa area as well

pool is just out of this world, a palace it most certainly is

we loved having a bit of time around the pool to read in the late afternoon

the laundry service we paid for was ok, not great

lecanda is an adults-only oasis in the center of merida

beautiful hotel. stunning pool.

good bar service with cocktails

to reconnect to wifi after each use

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

huge room and bathroom, very clean. nice stuff, quiet place. good wifi. a/c in room

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

a plus this year is that they will take your laundry out for you, helpful for me because i was there for nine

we booked a room with a spa bath and could not use it as it had cold water only

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

pool was tiny

swimming pool is tiny. restaurant limited

there is a store and coffee bar as well in it and even has a pool in the center of the city

the rooms (and reception area) were cool without being cold, plus the pool was a nice place to relax after

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly

beautiful pool area with comfortable loungers

room was great as was the pool area, the staff was fantastic

would have liked to have a fridge in the room and maybe better wifi

extremely nice staff, very clean, water to disposal, very good wifi and air conditioner

the private pool was dirty and did not drain.

the private pool in the room was great

the wifi is decent too

if i had to mention something it was the pool service could have been quicker

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super

which was very good (be sure to get the almond croissant), at night we had some cocktails at the bar which were

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool (we will try those next

the wifi speed and latency in my room, was not good, it might be better in other rooms, but they could

had expected to have laundry service, since the website said it did, but we had to walk three blocks to a

love it ud83dude0d fast wifi place where you can keep cold water and get cold beers

is a bar or club really close and unfortunately, it was quite noisy at night

small place but no big courtyard and pool 5 blocks away

there was also welcome drinks, and you get 2 free cokes and a kit-kat bar for free

the place is stunning, the pool, rooms, staff, breakfast, location were all perfect and well exceeded our

standard- best quality, amazing pool, boutique privat atmosphere, stunning shower, easy free parking

pool area was beautiful, very peaceful, piped music was relaxing and also barely perceptible so not

the bed and breakfast was one of the most comfortable places we have ever stayed (and we travel a lot)

rooms were large and very comfortable with an outdoor sitting area and wonderful spa bathroom

spacious rooms, nice sitting areas with pool

breakfast was pretty small- kids cereals, fruity, rolls would have loved eggs/pastries.

fast wifi, daily room service and free water provided

the pool was always clean and nice shade cover over top

wifi was good

at night, loud music from a nearby bar or nightclub played until after 01

quiet despite being in the city centre and the pool was fabulous

check out bacchas wine bar next door

parking is available around the corner, no problem at all

beautiful, with a swimming pool and very close to the center (5 min walk)

the parking was free and secure

wifi signal in our room 8 furthest from reception was very weak and kept dropping out

wifi was not idealy working in the room, but fast at the pool and lobby area.

parking nearby

pretty outdoor seating area & pool

the secure on-site parking was a huge bonus

parking

restaurant on site - sink clogs - no closet, but 3 hangars there are gaps around the doors to the pool which

there are plenty of parking spaces, something that i was looking for because most hotels don't have parking at

parking is easy and in front of hotel

the best gym is in same parking lot costs $80 mxn