pool was not heated and not inviting with children splashing and screaming. spa out of order.

the hot tub (spa) or pool were working

pool/spa area was moldy, esp by spa. our room was kind of noisy from traffic on highway.

the pool it should ve been bigger

kids enjoyed the pool, and the breakfast

close to restaurants, spa next door, highway, mps if you have a

com, the hotel is advertised to have wellness and spa but in fact it has not and there is only a beauty salon

we reserved this place specifically for the location and the pool for the kids

wifi access was good

free parking and great location

hotel has a bar and pool and good breakfast

kids had to sleep on floor in lobby till they found a

we enjoyed to the pool and we thought the breakfast was quality and better than better than most hotels we have

perfect for a family with young kids who need big space to run around

close to petting zoo, west hartford kids friendly attractions, close to multiple indoor and outdoor

wifi which there was none only at front desk the bed was uncomfortable i spotted a roach by the spa the bathroom

advertised free wifi which there was none only at front desk the bed was uncomfortable i spotted a roach by the

it's was close the shops. there was parking buy the room.

free wifi not available everywhere on property

wifi

parking is 2 blocks away, also spa was unavailable, they don t pick up the phone....

there was more spa availability, wasn t able to get to it this time but hopefully next time

coffee is always available in the lobby, free breakfast was tasty and the spa is beautiful and gym is great w

spa

answer spa phone

staff members disrespected me in front of my kids swearing knocking on the door very rude never

parking in front can be challenge at night, there are some parking available in the back but

i love the location and many gym facilities

the bar next door

no free breakfast for the kids.

it was a nice stay, and our dog was great! it was very pet friendly.

they had a decent selection for breakfast

wifi service; would lose connectivity often; very noticeable.

really no complaints it had a refrigerator microwave and coffee maker in the room and breakfast was

was never told or given breakfast

a simple grab bar would be a great idea when getting in and out of the shower tub

more gluten free options on continental breakfast please please

the bar and restaurant were excellent, but closed too early. that's the only complaint i have

was very poor quality, room and facilities outdated, broken equipment in a vey basic gym

then the third visit, i asked for a late check out at noon

bit dissapointed of not having swimming pool or sauna/spa as advertised but short stay, this is

billed as having a bar & restaurant but had neither.

hot food for breakfast

it was close to the highway, easy access, plenty of parking, very clean

being able to get up and have breakfast

rented this room for the spa tub, i always run the spa before i use it to make sure its clean, when i put it on

spa tub was not cleaned no blanket people live there hanging out all over i closed the door and a

the spa tub was dirty and i m happy i brought my own cleaning supplies

the breakfast was not like years ago but coffee and bread did for me

the pool is sometimes out of order for maintenance but it s understandable.

that the spa and fitness center wasn t open.

breakfast was excellent

was very soft and comfortable; quiet despite close to road; fine breakfast; wifi; location; enough parking

convenient, clean, descent breakfast options and great customer service.

in breakfast if can replace egg and ham with just egg

restaurant - really slow service for breakfast. meal was so so.

location, gym, and pool

pet area is needed

property with pool and gym large comfy king size bed ffidge and ample coffee and tea in room

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

property was very clean and the hot breakfast was delicious!

breakfast was not really good, but oh well.

kitchen, living room & bedroom on different levels

room service , room smelled like feet no dish liquid to clean with only dishwasher soap front desk

breakfast could be a bit more imaginative but was fine, overall

spa bathroom should have shampoo/soap dispensers

pool and spa were clean and enjoyable but could use some updating.

was traveling with my son and we were very disappointed that the pool was closed for repairs during our stay

well located. great room service. comfortable surroundings.

location was good for new years activities. pool was great for the kids. room was comfortable.

spacious room with a wonderful spa tub for 2

room was fantastic with a spa bath

nice room with spa bath

nice fireplace, very clean

bonus that it's a pet-friendly facility

the spa tub is nice for relaxing after a long day of business and travel

the parking lot.

bedspreads dated and carpet yucky also an all night party across the parking lot in a room 20+

wifi sucks - tvs outdated

outdate cable was blurry no parking dirt all over the wall at check in family of 4 only 2 towels wouldn't give

no frills are available, like breakfast, spa or pool but the rooms are clean, neat and comfortable and the

i had asked for a non smoking room but clearly it had been a smoking room at sometime.

no computer room, no breakfast, no pool

provide secure wifi. the smell of the carpeting. lack of breakfast. not much more to say.

location, parking

the spa tub did not drain well during the shower, so we did not even get to use the jacuzzi, plus

close to highway. great shower head. bar downstairs and restaurants short drive away

the staff was very friendly and worked with us on an early check in when we got in from our flight

funny smell in hall way and lack of wifi

i went to the gym immediately upon arrival, and the treadmill would not turn on

and the front desk allowed us to check in early with an upgraded room over looking a creek and golf course with

there could also have been more light near the dining area as i got room service

pool restaurant bar

lots of easy parking

there was a friendly raccoon checking out the garage at the pool

parking lot needed more attention for snow removal.

great stay and park deal that includes up to 7 days parking.

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

son an i loved the pool it was very clean due to the covid restrictions

husband was waiting for me in the parking lot at around 11 pm, and the indian man at the front desk called the

no room service

the early morning room service delivery man is excellent.

the room service menu was weak

friendly, plush bed and pillows, bar and grill, room service

liked that you had a little fitness area