staff, accommodations, coffee, flexibility, airport shuttle, friendly, everything was great

when we called for the shuttle we were told that it didn't run after midnight but would start up again at 4 a

shuttle driver was extremely unprofessional

and shuttle were great

airport shuttle bus is free and called for the guest service

clean, large room, great gym has a pool, in shopping centre and restaurant area, free shuttle to airport, friendly

clean and quiet. the shuttle was prompt and pleasant

close to the airport. free shuttle

location and shuttle service were the only favorable points for me while choosing this hotel

shuttle bus service

the shuttle driver was very thoughtful

shuttle to the airport runs 24 hours a day

we utilized the shuttle to the airport and that was so helpful for us

clean, comfortable beds, shuttle to airport on time

the location and the free shuttle to the hotel and the shopping center across the hotel .

shuttle within two miles of the hotel is good, but would appreciate if it operated a little later

the staff particularly the shuttle drivers were warm and friendly

front desk could have told us about the shuttle when we walked in

room service

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

they even have a shuttle service for free

shuttle service and drivers were great getting to and from the theater that afternoon and dinner

the location was great and the shuttle service were a wonderful addition to the property.

decor, shuttle, spacious rooms

the shuttle service was a wonderful bonus since there is so much to do in richmond

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

also, the fact that a shuttle only runs from 7 am-7pm is crazy

richard/drove the courtesy shuttle/ was also great

the location and the shuttle service, richard was fantastic.

never used the wifi because was never given a code or no one spoke to me about it.

the shuttle service was a great bonus along with the pantry which was my favorite part

the shuttle was very

shuttle service was great andrew, arron, and andre were great and very helpful and extremely polite

i loved how clean it was, and the shuttle that was available for us to use

free shuttle was excellent. drivers were helpful. front desk staff were great. great views