were no instructions for the wifi as promised

easy possibility to wash laundry.

level when i emailed advising that it was hard to do stairs due to a recent operation, and for an early check in

she helped with directions to laundry

wifi didn't really work on my floor

room quite small and room service menu very limited.

room service very quick hot tasty food

room service was prompt and food was lovely and good value for

fantastic stay, friendly and helpful staff, great room service.

room service at night

visiting family in hospital so had room service - delicious meal and great value

to pay room service prices but hobble down on crutches as i'm registered disabled and try to carry my own

i appreciate they were busy due to the holidays, i was a guest at the hotel that they serve room service to and i was a single diner requesting 2 tacos

we were too tired to try the restaurant but had room service that was good

location- friendly staff at reception and also very friendly/considerate room service

very nice breakfast, amazing room service, brilliant staff and amazing location

the room service was

still great room service options dispute reduced service due to covid-19 restrictions, and pret is directly

good food through room service

room service for breakfast was filling and reasonably priced

room service was a little pricey but that's london for you

when ordering room service i had to eat on bed as there was no table

everything you could ask for was in the room including the option for room service for any food/drinks you require in the room

had room service

there's a separate room service menu with delicious pancakes on it but they wouldn't do it on my

the wifi was great and the breakfast was delicious

reception and bar was welcoming and well presented

nice layout, coffee shop, bar and breakfast available

the bar area for seating is only small

breakfast selection is good but for 1 or 2 night stay

06:50 with 10 minutes to spare to have a shower etc before breakfast was delivered to my room - room service because of the covid-19

ordered room service at 6

the bedside radio with 2 usb points - very clever. room service breakfast was excellent.

room service breakfast no toast

we used the restaurant one morning and room service the next. both breakfasts were brilliant

quick room service and friendly customer service

room service and breakfast both

ordered room service during our stay which was efficient

no late night bar or in room service.

the room service came quickly and the menu was comprehensive

everything else was delightful- bathroom products,helpful staff,food and room service

there should be more vegan options available for room service

had room service for both evening & breakfast

excellent breakfast and room service

eak and lobster) plus prompt room service

would prefer a simpler room service breakfast menu

in consequence i decided to order breakfast in the bedroom via room service

s room service was very fast and impressive taste at 5 a

room service with breakfast

i two meals from room service, both arrived promptly and were actually really decent food

hotel was so quiet, perfect nights sleep, couldn t hear other guests, staff and room service staff were fantastic and very friendly, great value for money and the breakfast was

the rooms are more then clean and the room service was wonderful

breakfast could have been better organised as many people arriving at the same time and breakfast

my kids loved the cat that lived their

free wifi

room service qr code didn t work (we wouldn t have used anyway as it was pricey) (-)why dirty glasses /bottles not removed by housekeeping which had been used from previous night room service order (-)the room service menu was not very exiting. (-)poor room soundproofing. no room service menu in room. (+)staff ordered room service didn t show after 40 min rang up to cancel said he was in the lift already so i said (+) the food that i ordered for room service was also good (-)service, reception and even room service never picked up phone (-)everything is a mess staff, cleaning, room service not coming back again ever

the dry martini bar fantastic with the staff more than happy to assist with recommendations for your choice of

drinks

gym weights machines could do with being modernised, heaviest dumbbell weights are 20kg which are

options for breakfast need more then one toaster with the level experience was looking forward to lunch /snacks

couldn t call room service

i did not try room service or on-site restaurant. sky tv was frustrating with very few choices

i wasn't clear whether room service was possible

there is room service if you want it

no room service food menu, they had to being up menu from the restaurant

earplugs no problem :) clean and had decent breakfast as well for what you pay

earplugs no problem :) clean and had decent breakfast as well for what you pay (was included for kids)

you have elders or young kids and you have lots of luggage, choose low levels as the hotel is without lift

we had the room at the top floor so stairs were a bit of a challenge for kids.

more something that’s not very handy if you travel with kids

liked room service on demand policy

no insistence that we had daily room service

no room service

good wifi, the bed was fairly comfortable. it was good for the price.

free wifi couldn't reach us on the top floor and nothing was done about the issue

lots of

no food available but room service is available from an external company

dget and better) restaurants nearby and room service offers takeaway delivery

clean and quite hotell, with good room service

can't recommend the food delivery room service, had to wait 1,5h for dinner

couldn t figure out how to get room service

room service was listed as 24 hours a day but it was not available when i wanted something at 10pm

room service was wonderful and very efficient

room service is a bit expensive

i had room service and the cheesecake was not great

i ordered room service and it was delicious

beds were super comfortable and room service was amazing.

pub downstairs was very reasonable price and room service meals were sublime

we had room service during our stay and she replaced toiletries and the water in the fridge

ich is

room service is advertised as being available from midday to 10pm

of the staff from reception to housekeeping and room service were polite, friendly and very helpful great selection at

attached) some of this trash was not mine

room service were good too

thoroughly tidied and cleaned each day by room service

room service was very good or you can say excellent

it said there was wifi but it didn't work.

great location, clean room, friendly staff, the wifi works very well

good wifi

i could not connect to wifi.

wifi wasn't working which is first time this happened when staying at this hotel. usually fine.

wifi was good

to st pancras station), unexpectedly clean, spacious and warm rooms, bed super comfortable, free wifi, new bathroom with no weird mold smells

wifi available

fittings and furnishings are good quality, wifi worked well

hotel restaurant and bar is good

have liked tea/coffee making in the room but free tea and coffee in the bar area made up for it

location, friendly helpful staff, bar area, breakfast

funky, nice bar area and good location

the floor around the juice station at the bar was very sticky, not cleaned tables that had been deserted by guest were not cleaned/dishes

great place to stay if focusing on the journey instead of room service

had to find the room service cart and change the towels myself

t at a time they usually make up

also room service very good

room service came early and we felt a bit hassle to choose if to have room service or not.

accommodated our room service request of a menu substitution

missed half the essentials off room service breakfast ie milk for coffee and butter for toast!

we did advise room service and she said she turned it off the the heat was unchanged

tried to call down for room service twice but the phone just rang out no one answered which was a shame even tho it said

room service is great

room service food needs improvement

better 24 room service menu

clean room good air-conditioning, easy check-in& out, room service available

i find the room service particularly useful

room service full english

great location, friendly staff, excellent service. room service was good.

had room service and breakfast, and the food was lovely

the bed was incredibly comfortable. room service was quick and the room was very clean.

also, good menu for room service - no trouble getting fresh fruit and veg

i love room service breakfast here, beds are so comfy,

the room service good was not great but perfectly edible

ask was later room service or any options for guests when they got back late and wanted to eat

staff --michael for room service

clean, quiet with friendly and helpful staff. the room service was good.

the beds were not the most luxurious and the bar downstairs had to remain quiet in the evening which was a bummer when we'd invited friends and

nice bar to have a drink

the bar was stylish and comfortable with lovely drinks and the staff were helpful, friendly and polite

particularly enjoyed the kitchen to fix breakfast for an early tour

the library bar didn t have much atmosphere in the evening but it really wasn t bad

was a missed, early morning room service, but we managed to go without tea and coffee for a little while

the tagliatelle in the room service is incredible!!!!

team at reception were great. great room service food.

late night room service was a most welcome and useful benefit

bed very comfortable and room service drinks very quick

room service was neat, the bed and bathroom was clean

nice staff and early check in accommodated good location in terms of accessing transport

toilet seat was very wobbly, you could actually lift it off, clean laundry was stacked throughout the hall

we arrived early and they had nowhere to store our luggage and we had to paid 40 quid for an early check in

dirty,smell of damp everywhere, laundry piled up in the seating area next to reception

the air con was great and the bed was comfortable. room service food was yummy.

for forgetting to do room service which i've ordered the previous night, they've brought a birthday cake into our room

no evening restaurant, had to use room service which was expensive.

knocking to ask if i wanted room service, when i didn t answer the door on the second evening she proceeded to unlock my room

room service, i wish the menu had more simple dishes. the pasta used to be better.

a long time to get ready in the morning and this hotel doesn t do breakfast in the room, or any room service, which is not mentioned on booking, likewise it doesn t tell you that parking under

meal room service please!

exceptional service from room service to breakfast staff

room service was inconsistent

there were no decaffeinated options of coffee or tea in either the room or from room service