of communication between staff, room service had nothing but burgers available granted it was late at night but no option just a

nothing to open a botle of wine room service slow

room service had a 4 euro fee, which is unusual

you can improve room service

just the room cleanness and room service was good.

also good room service and clean rooms

room service did an excellent job of cleaning daily

staff were extremely helpful, room service staff did a great job and the rooms were very comfortable

the room service was exceptional with good food prepared when ordered

room service was great and the rooms were clean

details: more local food at breakfast

the indoor swimming pool was a fantastic option to relax after a long day of walking

front desk staff was welcoming and helpful. having access to the spa area is a real bonus.

pool and turkish bath is exhilarating

pool to calm down after a active day on sao miguel - very nice room with a lot of space and

the room service was exceptional

room service was brilliant, great prices, neat presentation, local products with excellent

music in the bar area in the evenings

convenient with small children as breakfast was included

location, good breakfast

strong wifi, big tv and fridge in the room

good breakfast range, nice room and very comfy bed, lovely hotel.

the spa is great too

for four (2 adults, 2 kids under four), instead of two beds just a sofa-bed for the kids kind of

loved staying at the mercure, the location was ideal, and the spa was an added extra

clean, nice staff, room service, good breakfast. no complaints

room; weak wifi in our room

helpful staff, neat room with a spacious bathroom, great location, wifi works well, breakfasts simple but sufficient and fresh

location, staff was lovely and kind, good breakfast

the included breakfast was also delicious, with plenty of products to choose, each one of them excellent

room service was available and the hotel also had a lounge-style bar with food and outdoor seating

l i had that before), and room service provided more hangers and coffee pods immediately upon request

when i arrived, they brought my bag up

ke the whirlpool and shower functions) weren t working at the time of our stay

breakfast

cattle on the romm, they say gym area is there but its just 1 rope and 2 machines for cardio, room service do just main cleaning so for that price u can find nice house with everything included

is no room service, no refrigerator, no kettle

the staff are cooperative whether at the reception or room service

you want hot water you should go down to the

gym was basic but they had one which was a bonus for the price

to the contrary of what i read in reviews the breakfast is very good

breakfast was good with lots of varieties of bread

our flight was early and they provided us with a small breakfast to take away

breakfast was nice

fantastic breakfast and great service

staff attentive, breakfasts great variety, nice looking pool and jacuzzi

otherwise nice to have safe onsite parking and easy access to the airport

hotel and surroundings were beautiful, parking is off the road and secure as well as convenient for carrying your bag to your room

by the way the parking was fabulous

breakfast was delicious even though the same every day

hotel from the amazing view to the location to the super friendly helpful staff to the amazing breakfast and to the super cleanliness

the wifi was excellent

breakfast was very good with a large selection of items and you have have eggs or pancakes made to

wifi coverage in the rooms was sub-optimal, and internet connection in general slow even where

breakfast and location were very good

our room was luxurious and had a beautiful view, the furnishing was very modern, and the room service every day was very thorough

had to go to front desk or order w room service

nice place, the hotel is well maintained, the staff is very helpful, room service and restaurant are good

few more options for room service could have been good

the staff, the breakfast, the view, the decor, the pillows, the room service

the bar of the hotel was fully supplied as well as the room service, but the restaurant was not running off-season

room service

they also have a spa but i didn't have time to see it

the balcony with a nice view was a bonus.the gym was also great.

the parking was terrible. no space in the evening because everybody went to the gym

ngratulations to the cleaning team) the room service is also very efficient and pleasant

i wish there were pamphlets in the room with information on room service, whale watching bar upstairs and pool and spa

room service is exceptional

great room service

room service did not answer when we phoned so we ended up placing our order and bringing it up from

room service food very bland

room service cost was a bit high for what you were getting

were no coffee making facilities in the suite which would have been nice, also room service wasn't available at 7:30am to order coffee before going down for breakfast

separately, it would have been nice to have the option for room service

late everything was closed , and there was not even a possibility to make myself a coffee , no room service it could be a great 2/3

fridge in the room or room service after 10 am but you actually spend your whole day in the island and not in the room

we had arrived late in the evening when the kitchen was closed, but we were still able to order room service

would be nice to have the option of room service and having a sitting area in the hotel.

the staff are amazing and the breakfast and dinners are excellent

clean, great breakfast, professional service, fantastic pool in pineapple greenhouse

on the other hand, you can always ask for tea or coffee in the bar and take it to the room

many seating areas to relax and have a cup of tea and the breakfast arrangement is efficient and delicious

playroom for the kids

never managed to see the spa or the pineapple

there is onsite parking

you might have to wait a bit due to covid restrictions as no self-service is allowed); wonderful room service that cleans the room every day spotlessly

daily room service

wifi not very good, barely any connection on the balcony

wifi in our room was very bad

superb breakfast

the room service was exceptionally good

4 bedroom house for 3 nights and further 2 nights on the junior suits on the ground floor by the pool

amazing outdoor restaurant, very helpful staff, exceptional room, nice hot tub and infinity pool

we had lunch and breakfast at the hotel and the food was fabulous

breakfast, views, staff, everything!

great value for money, a parking for the guests and a nice garden

nice houses good breakfast nice place friendly woman at reception who showed us around

free parking and decent breakfast

they have a lot of parking space inside as well as outside

good breakfast, check out at 12, sunday brunch

garden with pool and jacuzzi outdoor terras with communual kitchen

wonderful swimming pool and garden

there are several amenities, such as a beautiful pool and a cool barbecue area

the pool is great and the garden really beautiful to walk through

the pool is 9m large and a really great highlight, its new, very clean and an outstanding refreshment

need to improve the room service response and attention in the front desk

no room service

we first arrived we were given a brief tour and explanation but no explanation of how to ring for room service

stay which we used to contact the staff for any queries we had, from booking a taxi to ordering a room service and getting any recommendations on places to visit around the island, which completely

vibe, very short walk to the pool

dining restaurant- no availability. charge for room service.

bar or fridge, when i asked the reception to bring one they said we will have to pay for the room service as well , i ll pay for the water but why should i pay for you to bring the bottle to

the room service was ok

15 euro charge for room service

bartenders on top, room service too

accepts early, street parking

the linens are used, not washed with some stains, parking was actually street parking dedicated to school, no staff to return even keys for

it was a good basic hotel, there is street parking available across the street.