wifi and the facilities worked very

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

the heated swimming pool

pool temperature, music

the pool an services

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too small for the amount of people staying, the shower and bed were super uncomfortable

except for a couple of times where we stayed at bed and breakfasts, my sister and i have pretty much always stayed with family in the town since we were

we also really liked visiting the swimming pool and restaurants nearby

spa is really good (ask for claudia for massages), the swimming pool is very funny and the service (+)great food the spa is awesome

pool

the staff was very helpful, the kids club was great too

kids pool was cold

swimming pool in the room ... not as good as expected. doesn t worth the extra !

the place has a pool with lounge chairs

breakfast was delicious, location was great, close to dine and coffee shops, secure and nice, i

a beautiful breakfast is included every day

breakfast hour could start a little bit earlier.

the breakfast was good and the service good.

pool was really cold and we couldn't use it

great heated pool

was one of the reasons i chose that place), it was

to pay at the moment bit at the check out, im genetal, we got what we asked for dinner witj the kids and my wife

it is a very quiet place to spend a few days with the family and offers plenty of space to explore with a small child

room service included anything in the restaurant menu and coctails

the gym

only complaint i have is about the pool - the tiles are falling off all over the pool

the pool area for the kids was great

i would have rated the stay exceptional except for the restaurant and pool service

nice garden, pet friendly, private parking - ok

hotel is esay to reach by car and it has plenty of parking space

pool doesnt have heater yet (they already bought the heater (june, 2018), they will install it very (+)inside and out, and the view is something out of this world, you can watch the sunset from the pool area (-)cleaninless could be better and the pool so small and cold water (-)water pool (heater was off - by mistake, supposedly), shower run out of hot water in 3 minutes (+)com give false impression, for example the pool is in reality tiny (+) small as a shoe box and did t delivery what they advertised pool it's durty small and very

architecture fantastic scenery waterfall near property golf tennis lessons

great golf course, our caddy diego was the best

pool golf course

great golf course, very clean rooms, nice pool, excellent food.

no mini golf no bicycle noise

delicious breakfast, excelent location!!

we like that it is adults only and we can walk for a meal or nightcap

the service was great as were the bar and restaurant

from the security staff), the room(super clean), the facility(the garden, the hammock, the pool), wifi, water pressure, he food(everything we've ordered was delicious), the garden

went to the spa for the most marvelous spa experience i have ever had at a very good promotional rate

flexibility on dates changing, the spa is not at the hotel the bed are not that

from the security staff), the room(super clean), the facility(the garden, the hammock, the pool), wifi, water pressure, he food(everything we've ordered was delicious), the garden (-)pictures of the pool are misleading (+) we hung out by the pool all day and the view is spectacular (+) the roof top pool and restaurant had an exceptional view towards valle's rooftops and cathedral, the water was (-) dog were in the restaurant and by the pool (-)pool is very small (+) beautiful rooftop bar with a nice pool with a view (+)location, view, pool area, bedrooms, staff (+) we also enjoyed couples massages and the terrace pool (-)pool doesn t open until 10, and with a toddler we would ve been up there as early as 7am if we

there is no room service, good luck with the new project!

good location, friendly staff, on site parking

rooms are situated by a pool and other people partied late at night

didn't like that we couldn't use the pool after 9 pm

beautiful views and the pool was great for a family with children

bar with fireplace was also nice, service in the restaurant - perfect

the people were very helpful and even once did our laundry for us for free

the woman at reception was warm, welcoming and they offered valet parking

even though there is valet parking, you can create a traffic jam in just one minute

doesn t specifies that there isn t parking and instead you have to leave your car at the valet which unfortunately in mexico is not a

beautiful hotel with a lovely pool and jacuzzi, spacious and comfortable room and very helpful staff who helped us arrange

hotel opens up to a lush garden, with a fine restaurant, a pool and jacuzi section with a wonderful view to the cathredal and the lake

are no spa services on-site

there's no fitness center, spa area, and nothing about this property was impressive, certainly not warranting a price that is

before you go - because of covid restrictions, a maximum of two guests at a time can use the pool or jacuzzi

it's mexico so it can be better sound proofed. church firrs cannon. people make noise in pool

the place has a parking lot, so you can leave your car there and just walk everywhere in the village

pool

pical

impeccably clean room and swimming pool

however i really liked the stay, service is excelent, room service and breakfast are incredible

need more variety on the breakfast buffet.

jungle atmosphere, comfortable room, clean and there are a parking lot

spa staff were really good a their job

near downtown, with parking, nice staff, gorgeous rooms, good breakfast, spectacular vibe it was better than i

a lovely view, nice pool area, good restaurant and service.

the hotel had a wonderful restaurant and spa as well

cold pool

the rooms were spotless and the pool was relaxing

had a great stay at this hotel - we loved the pool and deck area, the private balcony with hammock swing and the easy walk to the lake and centro

fact that the water in the pool was not warm enough

nice green spacious outdoor pool area

quiete, nice garden with pool, we also liked the patio with dining area

the pool was dirty

nice, cozy and clean, parking lot & pool

room service was the worst, on the first night we ordered a bottle of wine and some french fries

quality of the room service food was terrible

we had to wait 2 hours to receive a room service from the restaurant. bad service

food in general was great, but on a chicken sandwich i ordered from room service one rainy evening the chicken was dry and didn't seem fresh

wifi in the room so plenty of time to be alone with your thoughts while enjoying a private pool, room service and a beautiful view of the lake