wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

la piscine the pool is really good

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle service to

there is a parking in the hotel where you can park you car by yourself

views, pool, restaurant

la piscine the pool close too early, it close at 9:00, and should close at 10:00 or 11:00!!!

nice room. breakfast was fine. amazing view from the room!

breakfast was included and the buffet had a variety of items

pool, gym, parking lot

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

in general everything was very good. even the breakfast was worth the stay.

room service was excellent. the layout of the room was amazing.

the front desk is quite helpful and so is the room service

room service is nice and tasty

room service was amazing and exceptional customer service from check in to check out.

clean room and very comfy bed. room service is quick and restruant was amazing

the food room service was delicious and prompt

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

room service and food was good

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

i liked the gym facilities and room service

basic breakfast service. no room service or food availability

staff - exceptional! setting - something else :) location wifi clean

the staff is very friendly, no matter whether it is at the check-in or at breakfast

furnished, location is fantastic, within walking distance to the zocalo, markets , churches, bars and restaurants

, parking

the breakfast is delicious

the wifi worked great

wifi connection was not good

very cute and clean, staff were amazing. wifi was good.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

tiny bathroom and wifi didn't work

location, cleanliness, free private parking and room's size.

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

room service delivered in a prompt manner

spacious room, gym, pool, complimentary chocolates every

parking system for in/out was really convenient french / italian restaurant were excellent the room

good breakfast options

the breakfast was really nice. the location is excellent.

breakfast was small.

the breakfast was

breakfast was great

they also directed me to a laundry 2 blocks away

good location, great breakfast and the room staff are awesome.

room service used to be better in the past with more menu options

could have a comfortable chair and maybe a small table to have room service other than that great

no room service after 10pm so if you arrive from your travels hungry, then you'll have to wait until

restaurant took over an hr for room service a d when it arrived it was cold and we had black guacamole on the plate

excellent staff. fair pricing on room and food, included room service.

wifi is not consistent throughout

wifi was decent

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

also, when booking, keep in mind that thursday through monday the terrace bar blasts the music until after midnight

and, of course, the roof terrace bar provided unparalleled views of the city

bar is closed on tuesdays

room service cuts off very early at 10:30pm, but maybe this is due to covid restriction!?!?

room service was available at no extra charge

room service options and mini-bar do not have many to choose from.

lovely room in a lovely hotel, especially in centre of historic area. good breakfast. ok pool

the wifi did not work, they said it worked that morning and would fix it or give us another room

location, staff, beautiful building, parking.

parking was secure, free and convenient

th facilities are beautiful, and the room service food is excellent

also no wifi and we called down, and they didn t show

our room had awful wifi connection. it didn't work on tv or our phones.

wifi was spotty

wifi signal was very frustrating for us

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

room service food mediocre

rooftop bar with a nice

wasn't clear on the website what you received so we thought we were ordering the breakfast in the morning but actually were only getting a light breakfast on a different floor

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

he reminded us if we need any room service, water or anything else to please let him know

the bed was great, and the room service was excellent.

the complementary breakfast was delicious

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

breakfast and cleanness

welcome cocktail was a nice touch as is the free coffee and tea bar on the

breakfast but the coffee was disappointing

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

very nice breakfast and upstairs sitting lounge

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

happy they have parking and the attendant is the best

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

good wifi

pleasantly surprised by the room service quality

no room service after hours

for example they say they have 24 hours room service and

service after the weekend its very slow on breakfast take much longer to bring the coffee but the people there make the best

very nice breakfast included

room service was quick

have to ask for coffee, tea set-ups from room service

i did however get room service and you re really nice about room service

rooms, restaurant, breakfast and room service were great, food was amazing!

the room service was said to be 24/7 and we ordered room service at 2 am and didn t get an answer

the lobby dining and bar are beautiful and inviting

few missing details like no soap bar for hand washing

the evenings, the noise from the bar was a bit strong

the room smelt very damp and did not have a balcony or mini bar as per my booking

the sky bar has a fabulous view

wifi was not

wifi is terrible inside the room.

close to the zocalo and safe to walk around with kids

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

you can take breakfast (or room service) from the restaurant on the ground floor though (+) very well located in the historic center of puebla the food for room service are of good portion (+) they have a restaurant with room service, the decoration with plants and trees, and the view from the terrace

restaurant food and bar service not good

gym was pretty nice. room was clean and comfortable.

wifi was strong & wardrobe, writing table, extra bed for keeping my bags etc were just too good

wifi signal was strong and speed fast enough for my use

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

were working from the hotel)

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is not very stable

poor wifi

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

breakfast was great

they told us breakfast was not included.

the breakfast was very simple compared to the

the internet connection was consistently 100mbps on wifi in our room throughout our stay

n t travel with apple devises) my iphone

wifi was way too slow

wifi was terrible, bed was not suited for two adults

wifi was bad

wifi,good breakfast, shower with warn water, helpful personal

on the menu was omelet and egg benedict, and room service was outstanding

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the travelers having a

very clean, nice ambiente, kind staff, super wifi, great location

thedral, restaurants)

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

free parking for us, but in a different location

ordered room service: great chalupas and house salad

rooms are really nice and clean, room service was efficient and staff were very friendly and helpful

location near city center, great wifi, nice neighbourhood, rooms were spacious and very clean , great breakfast

the rooftop bar has an incredible view

were some minor noise issues there is a bar that sits over the room on the next floor up

no complaints other than the wifi going out at one point for a short amount of time

i would recommend oatmeal for breakfast with nuts, but the rest of breakfast is great

we also liked the little bar they had

to offer decaff coffee & to close their bar later

excellent, the beautiful guest room, the whole building, the decoration, the location and taste breakfast

wifi was good, and there were outlets by the bed and elsewhere in the room to charge your

wifi was excellent

wifi was stable and fast

they accommodated early check in which was great

room was comfortable, wifi worked great, and the location is ideal, you can walk everywhere

good location free parking available

the only reason we stay there is it has a very good location. in addition it offers free parking

free parking and location

friendly staff, parking facility, close to town centre.

free parking, but they ask you to leave keys

liked room service

central location, friendly staff, good wifi, free water and coffee. good price

wifi good

parking is valet a five minute walk away

wifi is not working. worst wifi i have seen in all mexico. the bed is very hard.

room service is at limited times (not 24hrs, but not a deal breaker) (+)friendly, dedicated professional staff. clean rooms, hotel and very good room service cleaning. (-) no room service

fi, shampoo, soap, clean towels, ac, optional breakfast)

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

the location is very convenient and had everything we needed

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

strong wifi, location, cleanliness.

wifi in room not good, on the terraces it was fine

very kind staff, super clean, strong wifi, convenient location in the center

wifi didn't reach the room at all, although it was good downstairs- they need another network or

location and wifi. 24hs reception.

wifi is on and off

esumably from heavier demand) and as with many of these types of

things i recommend could be improved: - sound proofing of rooms facing the road - send parking customers directly to the parking, not via the hotel on the busy

the wifi was a little inconsistent

only parking andbright street lights

it was close to everything, great staff and a bonus to have breakfast and free parking.

the parking space is not at the hotel

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the wifi can be weak at times

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very good experience this hotel is

other room had requested room service and had placed their empty trays with leftover food on the hallway

the had 24 hour room service which came in handy when we came back from a wedding late and were hungry

convenient and good room service

i got food from the on-site restaurant room service every single day

there is 24 hour room service. breakfast was good.

old, insects in our room

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

good wifi in the rooms for us and nice tv

fast wifi

the beds are very good and the room service is a bliss

valet parking in private parking space. safe area. spacious room. comfortable bed.

people in hotel are very friendly and breakfast is good

wifi is unstable, not sure if it's because of the location of the room

it has a parking garage, which is a huge plus if you re coming by car