good room and room service . pools are clean and warm

honestly say there is nothing i don't like - although the 3 charge for room service doesn't seem very justifiable in my personal

breakfast was also lovely & room service was very quick

food; room service via what's app, lovely and delivered on time

was very comfortable, room service quick and tasty, nice staff, close to local retail park for some last minute shopping,

room service in the evening was prompt

l hotel with all the bells and whistles alot of more modern brands have ditched such as room service and , well, service of any kind

great room service and help by the front desk

the number for room service didn't work and it took 2 phone calls to reception to get an answer that if we wanted

reception, wait staff, housekeeping, room service staff were all exceptional

great room service, lovely room and better than expected

room service menu was varied and came within

bar closing in the morning it should just stay open 24hrs for room service but apart from that i haven t got anything bad too

food from room service was hot and fresh

great room service and supply of cot, little one slept like a baby :-)

don't do room service but the restaurant staff were very kind to bring the food up to the room as they were

room service was excellent

the only thing was no room service but didn't effect my stat

did not say if they had room service or not i m guessing they never as it wasn t stated

room service can be added.

got room service, a fully loaded burger, the mrs got a chicken club sandwich, 4 bottles of coke = 53

room service menu, is not well advertised, there is a fee for the food to be delivered of about 6

rooms were very clean and the beds comfortable, although the restaurant was shut , room service was very good and the meals were excellent

room service menu wasn t great for after 10pm. called and was told nothing was available

room service process left the corridors rather untidy for rather too long: used dishes for example

ordered room service and the salmon was extremely dry

really comfy and quiet room

im so thankful you offer room service as i was alone with 3 tired children

room service which was delivered by a nice member of staff was excellent

st as i requested) i ordered room service as i was tired and the food i ordered was delicious and hot

the room was lovely, lots of facilities, room service even though we were two doors up was fast

room service was also available

later kitchen opening hours fir room service.

room service was not up to the standard

room service forgot our drinks but not the worst thing in the world probably done is a favour :)

rooms, super comfortable beds, room service and clean every day

we ordered room service and it came and my partner pie and chips was a frozen pukka pie which he ended up not

lovely soup and sandwiches from room service

choices (everything from eggs benedict to a full scottish) as well as a continental breakfast bar with juices, cold cuts, fruit and cereals (+)the evening meal to the bar was brilliant service and atmosphere was excellent (+)faces at breakfast (which was absolutely amazing) to the cheerful housekeeping ladies, the bar staff who let us use the couches and watch tv and served us drinks when the bar wasn't even (+)most comfortable beds and pillows, hospitality tray friendly staff, great skyline restaurant and bar drinks cheaper than most outside (-)guys a reception were brill, even allowed us to checkin 20 mins before time and the guys on the bar on the top floor was brilliant (+) the staff, reception, bar & reception were first class (+) breakfast was tasty, bar and restaurant was lovely and modern (-)the dining room had been open but we found a bar that served food a half mile away (-) in reality there s no restaurant and the bar and hotel were so quiet the bar was empty

no room service available

desk guy was a tad grumpy and informed us there was no room service

room service could not be delivered

hungry when i arrived, but no obvious vending machines or room service to order something to eat

terrible quality of food at room service . tv didn t work

room was missing an information leaflet with wifi codes or room service/hotel facilities etc

we also ordered room service and it was forgotten one morning

just of a useful critique as didn t hamper the stay at all really, but would be useful if the room service menu in the room had the breakfast menu on there as we had to go online to find it

great room service meals, attentive staff.

luckily there is room service and i had a room with a bathtub and the layout overall was just comfortable and

to top it all off the hotel owner allowed us to leave all our luggage in the bar area for the entire day despite them closing for 2 days to celebrate new year for themselves

it has a luxe hotel, fully stocked vibey bar where we met some really fun people

we enjoyed the games in the bar area for a while too

room was big bright and spacious had a great sleep the staff couldn't do enough for you a nice bar to sit with a

it had the cutest bar and dining

have preferred an evening room service option for dinner

room service breakfast reception

tough to navigate to and from the room as well as room service was tough to order

room service was great property was well decorated and warm

nights room service from other people was strewn through the corridors, smelly and unsightly

i ve been to hotels with higher ratings that didn t offer fast service like this one, the room service responds and brings anything i ask for within minutes

we also requested room service one day but it didn t happen, this was disappointing to come back to late at night

room service attendant had very little understanding of their own menus

was hungry as i hadn't eaten much, so i was delighted when there was a little wooden thing with a room service menu qr code

front desk staff were really welcoming and friendly and room service was delicious

00 extra charge for room service - i have never been requested to pay this before and was a little shocked to be

we ordered room service on the first night and the food was delicous especially the haggis bon bons and the

the fact there was bathrobes in the room, the room service and food was lovely, extra wee touches to them were nice, place was nice and clean

the bed and room service was outstanding

hotel was lively lots of food options and good room service menu and staff were down to earth very helpful

good room service every day

room service was pretty good with beds being made every day and clean towels

the location next to haymarket, 24hrs service desk, room service, luggage storage, great client service

also a great option is to have good option for the room service, plus a restaurant option downstairs

room service was fab, food was lovely couldn't fault

room service was also very responsive

mini fridge wasn t stocked but room service was available

the restaurant itself was closed outside of breakfast but the room service is great and offers a lot of good options

also the room service was 24/7 which was fantastic

we also had room service which was brilliant, didn't take long and food was yummy

the toilet is blocked and room service is very poor too

due to covid room service but very very limited options, booked 1 sausage roll , 1 croissant and coffee for 8am

and they offered room service food but why do that when there were places outside that you could eat jn that would

room service of delivered food loud music playing all night in the customer lounge only one slice

the room service was excellent

room service was rather slow

furnished, comfortable bed, good quality bed lined, lovely bathroom and soft towels, excellent room

room service was great, staff friendly, room comfy.

room service was great

i got room service on one night and that was great too

kitchen is closed for the whole month of january (breakfast is still available)so no room service food was available (-)only do room service, no dinner or lunch in restaurant (+) the food was good all round for room service and breakfast (-)room service/bar menu which had only items with cheese in it (-)they do room service for food at almost any time, the only things available at the bar were (-)biscuits in the hospitality tray room service not available which was quite a bummer as i couldn t leave the room after 7pm and (-)due to the hotel reopening after lockdown but a limited bar, room service only and no gym at the moment (-) no room service for breakfast (-) room service options were extremely limited, especially for a saturday night (-)there was room service for evening meals - which we were told could be eaten in the breakfast area after

robes, slippers, free soft drink mini bar and an in room coffee machine

best breakfast ever in. hotel! super duper clean! modern! beautiful! fresh! convenient!

great stay and staff done well to accommodate early check in

the bar and restaurant were great and the staff were brilliant

very warm shower not powerful would have preferred a daily room service, although i understand covid restrictions

we couldn't find out what we can order via room service, no leaflet in the hotel room

soft mattress, no room service

room service

room service available and the location was ideal for a short walk into town

bed was very comfortable, and the room was clean and tidy at all times from the room service, friendly and polite staff, very helpful

the room service did t work through covid, but we were alerted and had no problem with that

excellent..great room, so comfy bed, friendly staff...good room service!

besides, room service is not satisfactory

), a young lady knocked the door and told me that she had to clean the room

ordered room service which was delicious and felt really at home

room service was quick and good quality

room was lovely and just right for size. room service was great and meal was lovely and hot.

room service and housekeeping are second to none

room service charge was pricey but this is expected

phoned to look at room service but was told there wasn t any

no room service

lack of room service/breakfast but this is of course during covid times so totally acceptable

though it

the water bottles and tea bags were complimentary and restocked with the room service

delicious food both in the restaurant and from room service, a lovely bar with a great selection and friendly and knowledgeable staff

i almost forgot the room service team

my room service dinner

the bed was very comfortable and the room service food was perfect

food and room service wonderful showers and facilities, guerlain spa, pool and steam room well worth a visit

i did mention this to the lady on reception and she offered us room service - which we took up and it was great ( thank you ) (+) room service is great too (-)room service would be ideal for business users (+) room service breakfast was good with some very tasty options (+)its has all amenities and room service is very good,the bar and restaurant are comfortable. (-)the only thing we missed was a few more english tea bags in the room and the opportunity to order room service (-) the only oddity was no reception desk and also there weren t any instructions about room service in the room or numbers to dial (-)room service and on site parking available (-) had to call the restaurant from my mobile to order room service

wifi signal was really substandard for such an establishment, this is a priority for business needs

good wifi and excellent choice for breakfast

girl took to sick kids hospital , then because of snow the trains and buses were all cancelled and no taxis for hours

we decided to have dinner downstairs in the restaurant / bar and that also didn't disappoint

lovely room. comfortable bed. great location. room service.

did not use dining room but had room service breakfast which was good

an issue with the phones which was not communicated so i spent quite some time trying to call for room service and getting a busy tone over and over

the room service meal was delicious and we will be back to eat in the restaurant based on that

room service breakfast was amazing nothing was too much trouble

everything else brilliant ie breakfast room service. reception staff in particular.

the late night room service was poor the quality of the sandwich was poor value for money.

the room, room service and the room including the entire property was spectacular.

check in..breakfast..room service..all excellent

impeccable service via reception and room service.

in progress which wasn't revealed when i booked, no restaurant available apart from the room service menu

the hotel , but the outstanding feature was the staff, from the doorman , reception, waiters, room service to the staff in the spa, best i ve come across in any hotel

to find anything to criticize, a little confusing about the on-site room service options during the pandemic, opted for deliveroo which was fine with the front desk

only complaint would be that our room was situated next to a high foot-traffic corridor and room service would often station there; the noise was tolerable for my wife and i, but our dogs

was sick in room for 2 days staff were fantastic and great room service !

very comfortable bed and room service was spot on, as where the cocktails

room was nice and big, mini bar has good options and room service

ghd hairdryer and straighteners, full selection of toiletries, mini bar and room service

room service was exceptional especially since i was staying alone so i used it quite

mins before anyone came to take any form of order from us we would have been quicker ordering room service to our room

i liked that they encouraged the use of food delivery apps over room service

) it said 24h room service, they didn t have room service

room service

the room info

room service being advertised and even the room s telephone having a room service call button,

room service was exceptional and helpful

2 weeks of touring scotland we have never had a case where the empty plastic bottles were left by room service and not replaced, and there were much cheaper bookings where they were replaced free

put cooked breakfast down for room service

in the room there was no info on wifi or room service

forgot cups & cutlery on our room service

no hotel information in the room, for example, re room service, or wi-fi.

room service great

i relaxed with room service a nice swim and a very comfortable sleep

people order room service cleaners tend to leave it outside the room

i had evening room service which was absolutely delicious and i asked for the recipe from the chef

is fairly expensive so i was a little surprised that things like coffee and breakfast were not included

please order a whisky sour from the beautiful bar on your way to dinner, it is the best

our bed was uncomfortable / felt like it was lop sided and mattress needed replacing i also add laundry done and many of my shirts came back with grease ( black ) stains almost like mould or

breakfast was varied

breakfast was delicious although top drawer on price at 35pp for cooked options

wifi poor in bedrooms.

wifi was really intermittent

poor wifi

poor wifi, very small room

the late check out was great

pizza was cold ordered room service

room service was great

only issue was room service was not available however i am sure there is a good reason for that and it wouldn t

great room service, good location with loads of pubs and restaurants nearby

room service was excellent- clean towels, bed making, etc

hotel isn't licensed to provide hot food room service unfortunately

delicious room service breakfast

no room service, seemed a lot of money when we could've got all this by paying a lot less

they provide a room service option that is more basic, but both were absolutely wonderful

the biggest issue we had was that the hotel lacks room service, though they accommodated us late one night with a delicious soup

you do also have to request room service they came in and put new towels down, but didn t make the bed

at 2:45 i asked them could i check in now and after a bit of pretend communication between room service and reception they said i could go up to room at 2:55

night or two and ended up staying longer because it was perfect for me for location, comfort, and room service

great room service and very reasonable

for what you get, bed was not comfortable and if you wanted room service, it was pub food

ee) room service, however, the choices were disappointing

breakfast was room service , very well done and great selection

breakfast was brought to us as room service in good time; however, it was a bit disappointing as it mainly consisted of coffee/tea

no room service

breakfast was

drinks deliver as room service could have been chilled.

small thing - three days of room service, each time utensil or condiments were missing

room service food was diabolical

room service menu limited.

room service and very helpful reception staff

there could ve been more information on room service, as i don t recall seeing much about it

free room service is a night touch and the staff were lovely

room service was great, bar downstairs was great and had delicious cocktails

breakfast room service is free if you included breakfast with your stay and was extremely nice with fresh

location, room itself is very nice, room service and staff very friendly

restaurant and room service

we had room service as we like to stay in with our dogs being they aren’t too social

hard to contact room service.

the front desk service, room service and restaurant service are all very good

wonderful as well :) room was perfect everything you needed and more, very clean bed was comfy, room service for breakfast 10/10 and all staff where very helpful polite and friendly 10/10

it s amazing food and lovey staff who have prepared and served me during my stay room service

ce food) but it might have been nice to have some salt/pepper/condiments with it

30pm and hoped room service would still be available

room service was very tasty food and a good value

staff gave us a credit for room service which we appreciated