i paid over $3,000 for a room and you guys refused to do any type of room service until day 7

the hotel stopped doing room service due to covid but while i was working my mom could not go downstairs to get a meal

roaches in room and no room service on 2nd day and elevators out most of time.

room service

room service only stopped the first day we were there

three nights stay and no room service, had to ask for them to clean the room they finally did on my last night

room service, quiet, parking space assigned to room.

didn't come around for room service but one time, then i had to

luckily we had blankets in the car the phone was disconnected in our room, guest wifi not available, tv not working correctly, cockroach in bathroom, towels very dirty

many vacancies,wifi inet

wifi goes up & down

i liked the ease of check-in and available parking. free continental breakfast.

the parking lot was illuminated

my kids and i slept in the car in a parking lot until daylight to finish the drive home

no pool and no breakfast

location is great. clean room. nice room service.

room service options

room service knocked on our door maybe 7 times without 5 min after we told them we were almost done

room service

no room service due to covid. would have been good to know ahead of time.

the rooms were beautiful and the room service (for towels/toilet paper/blanket, when needed, was amazing (-)no room service during the stay (+) room service cleaned our room while we were gone and we loved that as well (-)no evening dining. no room service. (-) it stated our check out wasn t until 11 but room service banged on our door at ten and asked us if we were leaving soon/ done with the room (-)little more room service,like changing sheets and help with clogging sinks (-) i also didn t like that there wasn t room service, and the outside of the hotel looks run down

our kids made a mess in the room everyday with snacks and the housekeepers never said a word jus smile

laundry facility was not great do not like the pay online washers also they didn t work

our kids made a mess in the room everyday with snacks and the housekeepers never said a word jus smile

the stove never worked even though it was brand new, we couldn't find the wifi network either, it didn't appear on the list on the cell

plenty of parking for truck and trailer

location is very convenient, the parking is free, the staff is accommodating, and the room was very clean and comfortable

off the grass and then hook th u haul back up to be able to pull my suv and the uhaul out of the parking

front desk lady kareena is very nice and tried to help us with early check in and parking

didn't like how the guy who checked me in had me park my suv that had a uhaul on the back of it and was told that there was

didn t like the room service and the employees were very rude and the restaurant was a joke they ignored us the

right on the beach, great customer service, exceptional room service

room service was horrible

room service for cleaning, had to request it twice in four nights, once they were cleaning at 8:30

is a little weathered, pool needs better lighting at night, there was hair on the towels, when room service cleaned they replaced our towels but did not give new washcloths and when asked they

awesome wii fi and great room service

staff form the front desk to the smiles and have a nice day from the room service lady meeting in the hall

1 bar of soap, shampoo and conditioner

not a fan of the no drinks by pool side especially if you have kids

and that they didn t freak out when my husband and i used the spa tub after 10pm ( wait til kids were (-)not a fan of the no drinks by pool side especially if you have kids (-) it did not offer free breakfast outside of kids 12 and under

room service consistently hanging on the door in 30 minute increments beginning at 9 am as if check

room service wasn't available, ran out of tissue and toilet was clogg day of check in

room service is very expensive but other then that we had a great

you have to call room service

parking is a bit far from the property, so if it s raining

did not receive room service the 2nd day

the staff was great, the location was great, and the room service was amazing!

is no room service

really; some would say they could perhaps carry out room service more frequently but i wasn't overly concerned about that and personally i valued the

no room service

asked for room service many times during my stay and they did not come in once to clean the floors or give

no room service, no service whatsoever

we never got room service like we requested 3 times

never had room service come in and clean

the rooms were dated and beat up. no room service , no maid service

easy parking

i hated where it was located & the minimal parking & abysmal staff.

no coffee maker in the room bad dip in the road when you leave the parking lot

breakfast was a table in the parking lot with donuts

i didn't like that no room service came to clean the room

no room service poor restaurant

no room service for any items not in room

there was no room service and when requested new sheets or new towels none were provided

there was also no room

clean, great location, room service available and tasty, valet parking

also there is two beach access ramps but only one is open, they don't have room service

room service in take out containers and plastic cutlery

the hotel room service, valet, and housekeeping were all excellent

eakfast)

breakfast, workout room was closed, no room service, had to go get clean towels from front desk

room service came entirely too early and then when we needed it, they didn t clean the room

room service would not replace towels and wash rags

people tampered with room service / privacy please door hangs - ours was removed during the night, thus housekeeping

good value for the money. very big room and with room service every single day.

charge for room service

i did not mention it again yet in late afternoon, there was a knock on our door and it was room service with cake and champagne

room service

didn t like they couldn t clean our room but i kept it clean and i really missed room service but hopefully it will get back to

we also order room service

i asked a simple question ( body language said it all eyes too ) i didn't didn't want room service i was looking for the housekeeper and she was no where to be found, went different (-)room service fell sjort (+) room service was on time and very friendly (+)was very friendly, the room service was great, the pool was awesome (+) room service was also excellent (+) the weather was awful when we called room service and our room had outside opening (-) we also asked room service (+) also had to ask for room service 2 times - and only stayed 4 (-)room service and being charged more than my booking.com reservation (+) front desk, room service (juan) awesome (-) room service didn't do our bed for 2 consecutive days and we have to inform the front desk about it

kids ate free

pool crowded no supervision of kids.

the free breakfast was amazing

we loved it!!!! we will be back and the outdoor bar and restaurant was outstanding!!!