we really enjoyed the breakfast and pool before heading out to explore madrid before catching the train

helpful staff and a beautiful pool to relax in after walking all day

i wish you have an indoor pool...

small confined pool area and quickly gets crowded

ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and stores, staff were

fi in my room) was poor.

d they close at 00:30)

the room service food was excellent

fridge in the room wifi was strong

wifi was really bad.

i only wish i had more time to enjoy the spa and the rooftop terrace with the pool, but unfortunately it was closed due to the weather

the fact that the pool bar was closed in summer

hotel, breakfast,pool and neighborhood!

a shame the roof terrace and pool were not open but we were a bit too early

staff -all, with no exceptions- hotel pool area neighborhood

swimming pool

did not have extra activities like a swimming pool that i was expecting in a five star hotel

no swimming pool

no pool , resturent food and quality of resturent is not equal to money value i.

front desk, bell service, concierge, and bar service staff extremely polite, and professional

hotel with 5* should offer swimming pool and better equipped gym.

hotel, gorgeous rooms and rooftop terrace and pool was amazing

great location, friendly and professional staff, cute plunge pool

pool was closed

our little boy loved the pool on the roof - although i'm not sure the other guests were

location, awesome facilities and we had a great time in the relaxation pool with our little kid

very minor points, the lift was very slow. had to reserve the spa pool very far in advance.

spa is overrated... tiny hammam for 1-2 people, small pool, facility is not really relaxing.

just missing an outdoor pool :-)

the pool is too small and a little claustrophobic while the resting facility is well outfitted

place was very clean, nicely decorated with really comfortable beds and aa almost fully equipped kitchen

maybe it could have another in the kitchen or in bedrooms

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

kitchen space and dining space

kitchen, table & bathroom were very clean

pool although it s small is beautiful, great for after a day of walking around in the heat

and a massive terrace and use of rooftop pool

rooms were lovely, roof top pool and bar too

super friendly staff; nice family room ; great breakfast ; small but fancy pool

pool

the pool could be warmer as it was freezing!!!

location of this hotel is perfect, the pool is great for a city pool and better than being rooftop, sadly we didn t have time to use the

the facilities were great and it was fantastic having an outdoor pool available in the summer heat in the centre of madrid

fantastic service. amazing facilities. pool was amazing during hot summer.

swimming pool

(no gym or pool) (-)no pool or roof top bar in the patio area. (+) swimming pool is very (-)the rooms were on the smaller side although the bathroom was big. lack of spa and pool. (-)no room service, and no additional facilities such as spa/pool etc (-)lack of spa and pool. the rooms were on the smaller side although the bathroom was big. (-)doesn t offer an indoor pool. i can hear chatter in the hallway at times. (-) the only thing that would be nice is a pool or spa area that supported some downtime relaxation (-)pool is not for adults swimming but more for kids or a chill. (-)left no lobby area small area for the buffet no iron in the room and on all hotel too no swimming pool

staff was very helpful--at breakfast they were very accommodating and with the coronavirus restrictions in place, they were

there is a room service phone number listed on the directory inside the room, but they do not provide room

beautiful, stylish, incredible gym and amazing breakfasts

no room service