visiting in february, the infinity pool was icy cold in the morning but a challenge and ensured i enjoyed it alone

the outdoor pool area is a beautiful space with comfortable loungers and stunning views, perfect for relaxation

negative point- was not happy to pay for hot water swimming pool -i agrre to pay for gym & spa not the hot water swimming pool

loved the spa facilities and amenities, in addition to the ridiculously photogenic infinity pool

the pool was tranquil, food was perfect and the spa was gorgeous, modern and professional

had a fantastic time here with a great room on the top floor overlooking the pool and the sea

great kids area, pool table, swimming pool

staff at reception exceptional comfortable bed pool key access to

the outdoor pool could have been warmer and on days where it was cold the aqua classes held inside

place front the beach, beautiful ocean view, good food, helpful stuff, nice clean pool

what i like most is the trust they bring towards the guests, no strict rules like pool opening hours & it‘s always quiet, people do not abuse it

pool, bars, breakfast, food in the restaurant - everything was great

fresh towels daily, including beach/pool towels which was great

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx 18

and the infinite pool is awesome, many places where you can relax

the indoor pool was great

outdoor swimming pool in mornings was perfect

i loved the sauna, pool and jacuzzi - was a big plus

indoor pool and sauna very good and even used outdoor pool

by laura the chef is incomparable and the breakfast is not to be underestimated the indoor pool and sauna are very nice

the swimming pool is large and with good temperature

impeccably clean, balcony overlooking trees, pool, sauna, amazing fresh breakfast in beautiful restaurant

is a fabulous pool and garden with a nice hotel attached

the garden is amazing, swimming pool as well, the food was just awesome and the staff was wonderful

limited staff so not necessarily anyone around to get you a coffee by the pool

room was beautiful and clean, the gym and pool facilities were good, and they all overlooked the most amazing view you will ever see in

very nice dining room and swimming pool

swimming pool could be warmer breakfast could be topped up more regularly and kept warm

the pool isn't deep enough for lengths or anything but it's nice to cool off after the hot tub with the

unfortunately we didn’t have time to use a swimming pool area facilities

was welcomed with a welcome drink and get a free ticket to the natural swimming pools

the facilities were very nice, one indoor pool, and one exterior infinity pool with amazing views

the infinity pool on the roof is cold but a lovely place to swim, especially when you have it to yourself

nice pool with warm water, perfect for an afternoon rest

perfect view of the bay and easy parking in front of the hotel. close to the natural pool.

the pool and jacuzzi are perfect for the windy days

pool could be warmer and lightning as well

great place near the pool with the perfect view and personal.

we had also access to the pool but we did not go there as we prefered to walk on the bay

very tasty breakfast, nice swimming pool and relaxing area

fantastic breakfast

the breakfast could include more fruits & vegetables.

most comfortable beds and pillows, everything smells very clean and fresh, a large terrace, great breakfast, one of the best accommondation in madeira we were staying at

very close to the bus stop and both lava pools. lovely breakfast.

air conditioning + spacious room and nice balcony + tv and fridge with mini bar + plenty of storage + staff were extremely nice and helpful + location is perfect and parking

and view of the infinite pool from the bed, the super valentine's day gift from the hotel authority, welcome drinks

amazing natural pool - with fish in the pool. not a sand beach

location just in front of the natural pool, one of the best view from the room i have ever seen, very tasty breakfast

it's just a shame that the weather conditions prevented us from enjoying the lava pools

if the new pools are closed the old ones could be used

was perfect rooms was very nice and pool , jacuzzi was very nice and confortabe i like and i would like to go back agen insha aalha

great little outside bar by the pool in the afternoon with reasonably priced drinks including cocktails

love this hotel, great pool, fantastic breakfast and lovely staff.

we enjoyed the breakfast spread and the kids had a great time at the indoor heated pool

good swimming pool

the swimming pool could be warmer.

- the pool sticks were a bit bent (probably due to age), and would benefit from a renewal too - the ping

great location, nice pool with a pleanty of sunbeds, large rooms.

the pool was clean and there was ample sun beds

loved the facilities, the sauna, swimming pool and the restaurants all included in our stay price

location,swimmings outside area large and nice inside pool and sauna

were upgraded to a suite which was a bonus, pool area was great with shaded areas if you needed them and umbrellas for hire at a reasonable 1

inside pool with sauna open all day,very good and in connection to outside pool area

pool and room

clean and comfortable, nice pools and lovely helpful people in the service and at the pool/bar/reception

indoor pool and sauna were great

we're already planning to come back next time to check out the swimming pool and spa

both the rooftop terrace and the ground level terrace are great for relaxing and suntanning; the pools are not heated but refreshing :) the spa, in addition to a small heated pool, has a finnish

spa could’ve been better. water overflow from indoor pool made floor slippery at times

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor with a magnificent 360-degree view of sunrise and sunset, etc

the pool area although it could look a bit more welcoming and tropical around the cafe and bar

excellent service staff so friendly and helpful large rooms lovely gardens/pool excellent breakfast and dinner on site was

rooms, beautiful faded beauty of the gardens, quiet, good food for breakfast, dining and in the pool bar, pleasant staff

breakfasts were really good, as was the meals at the pool bar

swimming pool was a little too cool for me.

the pool are is overcrowded with sun beds.

nice rooms, pool absolutely lovely and spa aria

swimming pool could be bigger, but enough

the stone floor close to the swimming pool was super slippery

pool was too cold to use

went to the indoor pool and also the jacuzzi, everything great

just to add, the indoor pool is big and open even after 9 pm

nice bar and pool areas

the pool has great views, the rooms were comfortable and the breakfast had a huge selection

the room and swimming pool were exceptional. a good variety was provided at breakfast.

clean and well maintained outdoor swimming pool, breakfast fresh and delicious

everything was extremly wonderfull room pool people food we willsurley come again

loved the pool and very friendly staff

the location, the room, the pool, the breakfast, the staff. loved it !!!

apartment we stayed in was enormous- we had two balconies looking over the pool towards the sea

the amenities are great - we especially enjoyed the beautiful garden, the big outdoor swimming pool the view from our balcony overlooking the ocean and the live music every evening at the

pool, breakfast, dinner, spa, tennis court- superb

rooms are also very clean and had everything in them including your towel for the pool

was great: the room was spacious with a view to the pool and ocean, breakfast included a glass of the sparkling wine which was a great start of the day

beautiful pools

location, close to the the nicest pool i ever seen, close to the restaurants and shops, bus stops

terrace, outdoor pool / indoor pool, window view, close to the ocean, daily room cleaning, helpful staff

the pool and territory of the hotel are incredible

really enjoyed the view and the pool

the hotel had a great outdoor pool and different entertainment for guests every evening

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

gym and indoor pool perfect

swimming pool and terrace, wifi works very well

indoor pool could have a refurbishment

swiming pool was nice and the bar

lovely pools

pool was clean and great temperature and staff were very helpful when

hotel with great sea view, cleaning every day, friendly stuff, good breakfasts and pool/spa/gym facilities

indoor swimming pool needs updating perhaps separate area for the kids

very nice and equipped room. external and internal pool. free wi-fi in the lobby.

hotel, big pool, kind staff, delicious breakfakt and also rooftop hot tub with exceptional view

pool, peaceful, clean

the new facilities with indoor pool, gym, sauna and steam bath

staff was just fine, great facilities swimming pool and jacuzzi excellent

facility with nice, large pool and pool area

the outdoor terrace was elegant and the 3- level pool was absolutely wonderful and elegant

gym should be open earlier. more available staff at pool bar in afternoon.

it is really great to use the pool and jacuzzi after an exhausting levada walk

lovely gardens and pool area overlooking the atlantic and funchal

there is a cold and warm swimming pool and jacuzzi which are well maintained and which we enjoyed using during our three day stay

lovely gardens and pool area

public areas, beautiful xmas decorations, lovely spacious room, comfy bed, beautiful gardens and pool areas, spotlessly clean and tidy, lots of professional staff making sure everything ran

pool, breakfast

i wish the the outdoor pools had been heated. it was just too cold to swim in them in december.

the very large pool was on the colder side and did not seem to be heated but the pool area was beautiful and it

beautiful views with lovely seawater pool and direct access to sea

everything was great, the staff is so nice, so helpful. good breakfast, nice swimming pool!

the spa and pool area was also amazing

the pool area was spotless and the salt water pool excellent for a swim

they have just thought about everything! super clean, pool is clean, amazing breakfast!

the infinity pool has always lots of free sunbeds & is so beautiful

everything! especially the pool!

we spent hours at the infinity pool and jacuzzi

great infinity pool

the view from the suite, infinity pool and dining areas is absolutely incredible

the bars were mostly shut, cocktail bar never open and pool bars never open, despite excellent weather

room, lovely pools, nice food and entertainment (i loved the folklore dancers), polite staff, car parks

heated outdoor pool. pool bar closed

the indoor swimming pool was great as too cold for the outdoor pool in winter

lovely well appointed room with super view of the garden and pool and a side ocean view .

5 acres of gorgeous gardens, pool and resident giant tortoise

and enjoyed all the hotel had to offer - glorious garden, seasonal food and a beautiful swimming pool

the hotel has an extraordinary beautiful garden, and a big nice pool

the pool is so quiet and relaxing, surrounded by those beautiful plants

beautiful gardens, super pool

the pool area is glorious and the food

breakfast around the pool area terrific and helpful reception / concierge service great spa very good food on the

we could choose the continental breakfast room service, or a sumptuous spread down by the pool

the two large pools, along with the highly unique natural ocean pool, are an excellent way to relax in between

or just spend you time at the pool, with amazing views

option for some refreshments on arrival in the room, the pool facilities, live piano on the evenings during happy hour, friendly and welcoming staff

staff very welcoming

we enjoyed using the outdoor swimming pool

our two teenagers loved the game room and the pool

saline heated indoor pool

the only small thing i could mention is that the indoor pool was very cold

menu in the pool bar was excellent

pool and spa are very well equipped too and the staff is kind and helpful

decor, facilities, restaurant, pools and spa

the views from the hotel were stunning and the pool and spa facilities made for a very relaxing couple of days

we were upgraded to a pool view and a quiet room

pool rules should be reversed

from reception to dining to pool and room service, staff were amazingly welcoming and helpful

the whole experience. loved the pool by the ocean.

swimming pool was very clean and a good size

the room was a haven of comfort, featuring a private swimming pool with ocean views

being able to sit outside beside the pool is very nice

you can also choose restaurants or swimming pool from both hotels

if you want exceptional staff, food, bedrooms, pool areas etc this is the place to come

the pool area is beautiful and the rooms were really comfortable also

the pool area was well laid out

it feels like you're at a small resort with lots of restaurants (including fine dining), great pool, spa and bars (+) excellent facilities (heated indoor pool, game room, fitness room etc) (+)fantastic hotel with everything you need. the pool was great and the staff were excellent (+) rooftop infinity pool with awesome view (+) large and roomy with plunge pool on the terrace (*)location with sea view rooms at higher floor, lovely staff, pool water very soft one, amazing restaurant & bars (-)price should be included in stay the jacuzzi could be warmer - always like warm indoor pool was luke warm - could be hotter (esp when the weather isn t too (+)hotel and pool area (-)pool beds were not good as they didn't have any cushions (+) the outdoor pool is humongous and the staff is very friendly and professional (-)the indoor pool is not that big, but the humongous outdoor pool is a bit heated anyway :) (+)the roof top pool is epic!

the gym is serene & you are looking out at beautiful green foliage - transporting you to somewhere else

from the concierge team, to room service and house keeping, to the staff at the restaurants and pool area, they are all very

the kids club wasn t very good

rooftop pools are adults only, so if you are visiting with kids, like we did, you are a bit limited to downstairs pool/kids pool, and they seemed a little too

swimming pool at the top of the hotel with a nice bar area

pool area with a really amazing view and exceptionally good cocktails

we love the pool area

rooftop pool in city. location great. unique style. personal service

pool was a touch cold for our preference

outdoor pool terrace with amazing views of funchal

we loved everything - the location, the welcome champagne, the rooftop pool and hot tub that stayed open until midnight where you could enjoy the backdrop of the night

hotel, excellent service, wonderful roof top pool

great roof top pool and bar with lovely views of funchal

both the rooftop pool and indoor pool are excellent and the restaurant is exceptional

not a heated pool (not a massive issue) as i only used the pool once (-)toboggan sledge passes constantly by steep hill to approach they don t warm the pool, and the water is very cold (+)hills in a picturesque area and it is well equipped, it has a gym, a wellness part and a swimming pool (+)stunning view. nice swiming pool. (+) the pool was also nice (+) gym/pool/spa were great (+)friendly staff, perfect location to sightseeing, wonderful spectacular terrace with pool (+) the spa was wonderful as well as the pool (+) breakfast room , terrace views and swimming pool service by angela at front desk, daniel and marco in the restaurant and manager paulo

staff on reception were welcoming, and the bar staff were very polite and helpful

the staff was super welcoming, the view is great, parking is easy on the lot across the street.

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

outstanding breakfast, very kind staff, beautiful view. has free parking.