we really enjoyed the breakfast and pool before heading out to explore madrid before catching the train

helpful staff and a beautiful pool to relax in after walking all day

i wish you have an indoor pool...

small confined pool area and quickly gets crowded

ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and stores, staff were

perfect and yummy breakfast

the staff and with dry the best cocktails and cocktail experience i have ever had at any bar anywhere in the world

loved the breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj the stay made me feel like royalty i love the

breakfast and the staff and i spend most of my time in the gym the size of the room i love the spa and the dj the stay made me feel like royalty i love the location beacuse its close to shopping

complementary water is limited .. breakfast can be improved

very comfortable and clean excellent breakfast convenient location superb bathrooms

had our breakfast in room

bed, mini bar and bathrooms

the breakfast options were the best i've ever had

in spa is fantastic

location, very comfortable room/beds and enjoyed sun terrace/pool

the moment there is some construction work taking place over the pool area, it s a little noisy but not intolerable

perhaps better service around the pool

was great, clean and modern rooms, great service at the front desk and nice that they had a pool

the pool are was a bit not good as in location, and it was not inviting

d they close at 00:30)

room service not present

although the room service was good there could be better food/ drink facilities.

wifi don't work well, there were a lot of faults, with the following message weak network

wifi not that strong on the 2nd floor

had to make a late check out because of my flight

staff super friendly and helpful. good gym.

excellent location, great service, comfortable suites, perfect breakfast.

staff, location, the room, the breakfast

the gym is well equipped for a hotel and is well designed

hotel, breakfast,pool and neighborhood!

the fact that the pool bar was closed in summer

a shame the roof terrace and pool were not open but we were a bit too early

staff -all, with no exceptions- hotel pool area neighborhood

the roof top terrace pool and the restaurant

no swimming pool

no pool , resturent food and quality of resturent is not equal to money value i.

swimming pool

did not have extra activities like a swimming pool that i was expecting in a five star hotel

room was comfortable and clean. bar etc very good

location, team, restaurant, design of the room, bedding, breakfast — everything was excellent

rooms service location breakfast

another special thanks to the bar in the lobby

bar service was excellent, simone always had a smile and knew us by name

nice bar /seating area downstairs

a roof top terrace with a nice refreshing pool, sun bathing area, a spectacular view over the city and a hip bar/restaurant with normal

was fine, a few things on the pool were pretty good, but then, for dinner i ordered a rissoto and croquetas and they were pretty

the rooftop pool and bar were great for cooling off, and the staff were very cheerful and helpful

great pool and terrace!

penthouse suite is next level, as is the pool bar and location.

the pool was closed.

great little roof terrace and pool

our little boy loved the pool on the roof - although i'm not sure the other guests were

hotel with 5* should offer swimming pool and better equipped gym.

great location, friendly and professional staff, cute plunge pool

on 1st floor we heard loud club music until the early hours swimming pool was more of a plunge pool gym was tiny, should have had less cardio machines and a wider

didn't realize there was no swimming pool which would have been great given that madrid was so hot when we were

just missing an outdoor pool :-)

pool is very small and i am not completely sure its a 5 star hotel maybe 4 star

location, awesome facilities and we had a great time in the relaxation pool with our little kid

location close to everything, the decor very nice, the swimming pool, the delicious breakfast, lovely

i believe signage in hotel could be better as i did not know for rooftop, where is a pool etc

i did enjoy the pool, sauna and hammam

the pool felt cramped

gym and pool is not 24 hours

the staff were excellent and the bar area nice with complimentary water and fruit.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

bar was only open in the morning which was disappointing

it has a charming reception and bar area

i were to be picky, the bar had a good selection of spirits but little else

maybe it could have another in the kitchen or in bedrooms

kitchen, table & bathroom were very clean

the room was spacious nice and comfortable bed, kitchen with amenities,

coffee, tea, and some water in the kitchen would have made this an 11/10

the kitchen sink didn't have a plug, this was of little concern for us as we were only there two nights

gym not enough equipment and layout

persons behind the bar, no one came ) we have heard that they need another 2 minutes

the location was good and the gym facility very nice

gym is small with limited equipment but enough for 45 minutes fitness workout.

very helpful check in staff . friendly porter . good bar .

nice balconies and rooftop deck w pool

pool was a bit on the small side but as there weren’t many people it was totally fine

unreal building in the heart of madrid centre, roof top pool, amazing food service and staff extra

honestly we loved it but the pool is a lot smaller than it looks on the photos.

pool was too small

the world s coldest swimming pool on the roof terrace- very refreshing but not for the faint-hearted

excellent staff, from reception, to maintenance, pool boy, housekeeping

pool

rooms were lovely, roof top pool and bar too

super friendly staff; nice family room ; great breakfast ; small but fancy pool

pool was freezing

the pool was divine and the breakfast five star

our room had no vindow, no terrace, really dark pool was super cold.

the hotel is hoping to expand their services and put in a pool in the future

swimming pool is closed, it's the rule of the city of madrid that they need the close the outdoor swimming

fantastic service. amazing facilities. pool was amazing during hot summer.

swimming pool

service in pool area could be better

location of this hotel is perfect, the pool is great for a city pool and better than being rooftop, sadly we didn t have time to use the

had to pay extra to use the pool in the spa

could heat the pool to make it more comfortable to use.

to give any recommendation it would be to improve something that’s already good: the swimming pool is refreshing but a wee bit too cold for relaxing

everything was great. just was surprised with the size of the pool (very small, outdoor).

has a small pool (for the kiddos) and it is very conveniently located right in the middle of a great

i totally recommend, we went on the summer, at the end of the day we could relax a bit in the pool, the pool is small but if it’s not crowded you’ll be fine

walking distance to gran via shopping strip. close to laundry mat & a cool vibe.

i liked the position and the late check out time

the gym had dumbell weights, cardio equipment, and a resistance exercise machine, so while it's tiny,

pool closes early

it offered the amenities i was looking for - rooftop pool with an excellent view, very clean rooms, a very tasty breakfast and incredibly helpful

rooms, top bedding, impeccable cleanliness and the little extra of this hotel it has a swimming pool on the terrace with a 360 view of the

staff are lovely, rooftop top pool is great

pool hours were a little too short for summers

pool area is meh

design, cleanliness, rooftop and pool

amazing room and perfect pool for kids

pool too small

welcome, fabulous rooftop bar and pool area…

eggs where cold, there is not a lot of choices swimming pool is very

a plunge pool at the property with minimal sun chairs and with the summer heat it was crowded

the pool only opened at 11 which was inconvenient for us

hours before sunset)

closing the pool early

(no gym or pool) (-)no pool or roof top bar in the patio area. (+) swimming pool is very (-)the rooms were on the smaller side although the bathroom was big. lack of spa and pool. (-)no room service, and no additional facilities such as spa/pool etc (-)lack of spa and pool. the rooms were on the smaller side although the bathroom was big. (-)doesn t offer an indoor pool. i can hear chatter in the hallway at times. (-) the only thing that would be nice is a pool or spa area that supported some downtime relaxation (-)pool is not for adults swimming but more for kids or a chill. (-)left no lobby area small area for the buffet no iron in the room and on all hotel too no swimming pool

amazing breakfast and beautiful design

delicious breakfast, a wide range of choices

pool is not for adults swimming but more for kids or a chill.

the food was great and there were lots of choices for adult and kids