the excercise room could have been open. and the pool too.

everything was upto date pool was really nice and warm and the hot tub was huge

room key did not give you access to the pool. had to get the desk clerk to let you in.

pool was colder than expected. was too cold for grand kids to swim.

the pool was too cold to swim in for us.

continental breakfast was good

we had got a spa bath and it was amazing

husband and i were very displeased with the spa suite, considering we were unable to use the spa

complaint would be no breakfast like it used to be

pitiful breakfast bar. no eggs, no meat. limited fruit.

the pool looked great but didn’t get a chance to enjoy

warm water in the pool, very uncomfortable

hot tub in pool area

tried to get into the pool, but the water temporary was freezing

awesome wish pool was open

the inside pool could have been warmer. it was not heated.

pool hours could be extended to offer earlier access

everything from the room to the swimming pool to breakfast

pool was great, and the breakfast fantastic

too much clorine in the pool

pool was out of service, one reason we choose this hotel

dirty carpets, needs updating. pool looked green & unusable

pool towels since there were none in the pool area

pool hours

staff, pool, breakfast, it was quiet.

the pool is closed for repair

pool could've been a little warmer

there were very young kids in the pool area completely unsupervised

that the pool was under maintenance .

i couldn't rate the pool because i was only there overnight and didn't get an opportunity to to the pool

just the pool being closed!!!

the could ensure pool towels are stocked more often but this isn’t a make or break deal

indoor pool has a strong chlorine odor and it can be upgraded too

brought my kids here to go swimming & the pool has been closed so it was like i let my kids down because they wasn't able to go swimming

pool was clossed, not the hotels fault.

very comfortable beds. great pool and breakfast too. super nice staff.

the pool was closed

nice pool and hot tub location was only 8 miles from msu central campus

pool was cold

we love the basketball court, pool and my kids love the milk and cookie delivery

brought kids for a weekend away and after our first night the pool was closed.

that was one of the reasons i chose that hotel so my kids could go swimming

the breakfast, laundry, and free internet were great and really made a difference and added to our stay

were kids that messed up the pool with styrofoam

the spa looked dirty.

no pool

friendly staff, good location,nice pool

loved the hot tub and pool.

pool and hot tub were amazing my kids definitely enjoyed theirselves and we look forward to going

even though families use it the indoor pool and hot tub, it is on a separate wing so you didn't hear kids yelling

a lot of kids constantly at the pool

restaurant n bar not being open, maybe outside pool.

closed pool

it would have been nice if the pool was a little larger and deeper.

nice new property with nice bar ,restaurant,saltwater pool,jacuzzi on site

horrocks sushi, clean warm pool (3 x's) and smiles by both us and staff

indoor swimming pool was amazing, biggest pool ever

pool was very warm. room was nice. mostly very positive experience.

the pool

the area outside the pool was cold

beautiful pool

they had indoor pool never had one also a big hassle to get the 11 percent discount back for their false

the pool was the only redeeming feature, which we did have fun in!

loved the pool, even though it was smaller it was still very nice!

the pool was nice !

the well equipped kitchenette makes it easy to prepare your own food

the weather was cold for kids to go trick or treating, so i had the kids got ready to go swimming but the pool was closed

bunch of bratty kids in the pool way out of control, screaming, yelling

staff good breakfast although on weekends could be served until 11:00 room was a bit smaller then other

my kids were very impressed there was a whole kitchen tucked away in one corner and they loved the pull-out sofa in the couch

the pool and hot tub are open by appointment which was awesome

heated pool and hot buffet breakfast

the pool and exercise room was great

super warm, and the pool was just perfect, great temperature and super clean

pool and hot tub was open

breakfast bar wasn’t very good

hideous bar food menu

before i were trip also the bar had to close early on

-airport shuttle driver kind and accommodating

misunderstood the shuttle to airport

beds were comfortable, room temp was perfect, swimming pool was nice, staff were wonderful, breakfast choices were great

everything pool, breakfast staff and room was great

and the pool was perfect

pool was nice/warm not a lot of people was able to swim around and enjoy it with my family

clean, updated and quiet. huge tv. beautiful atrium pool. good breakfast.

pool closed, no breakfast

pool had a bit to much chlorine, it burned our eyes if we were in the pool area longer then 15 min

pleasing to the eye, pool, spa, workout room, room was nicely laid out and comfortable

pool, ph balance is off in pool or contaminated

nothing! this is an amazing value. their pool was not available, but honestly, it didn t matter.

good breakfast

the pool was great and heated and the gym was great

ran out of breakfast one morning and they had a ton of kids staying for a tournament but didn't seem prepared

eggs and sausage for breakfast were excellent! pool was nice for kids.

breakfast - hot, delicious and gave all members of our group options

the pool was small, however my kids enjoyed it.

the pool was rather small.

the pool was freezing

pool was ice cold

if i was to say anything it would be about the pool area/pool size

we loved the king suite and spent lots of time in the pool and hot tub

the pool was too cold!

pool was cold.

nice pool and hot tub. comfortable beds, good breakfast, nice staff.

i loved the fitness facility too, as well as the pool and hot tub

was friendly - always spoke to me in passing handled key issue with apologies wifi great / pool was excellent / good

sharing pool with other hotel

parking and the pool was a little cool

pool was a little chilly.

great, breakfast , friendly staff, clean and stylish rooms and common areas, great heated pool

the pool water was no cool

outlet were not working at all and you had to use the key card to use the lights and the pool was small and looked like it wasn't cleaned

pool size

facility over all , fine dinning in house that features a wine market / bar , we also enjoyed the pool , we will stay here again

the hotel was great and my daughter loved the indoor pool.

also couldn't use the pool or fitness room

pool water was too cold to get in the pool, and i love to swim, booked this room because there was

i liked the room on the first floor by the pool and lobby.

the pool is permanently closed

indoor pool

breakfast was good

everything great comfortable quiet atmosphere as well as great breakfast

full kitchen with utensils/plates/cups, master bedroom with king size bed and private bathroom, second

appreciate that the suite was stocked with silverware and other kitchen basics.

breakfast was bagged for us (we had menu of options to pick from the night before) due to covid

although we didn’t use the pool on this trip, but we looked around the whole area it was pretty wonderful

the pool,and the bed

fitness center, pool, breakfast

i loved the pool tables they had

pool was fine on weekdays weekends it's full by non guests using it as a party pool it's def a

the location was perfect! staff was awesome. pool area was the best.

stayed here for pool. water was way too cold

great location. very clean. nice pool and the area surrounding the pool.

no service to bring fresh towels black mold in pool area

we were close to the pool and i never heard any noises in my room

building wasn’t kept up on the inside like the wallpaper looked like it was peeling off, the pool looked dirty, and there was no free breakfast

the pool being closed

the pool was not available as advertised

that the pool was closed. understand why!

i wish the pool was open lol but you know covid 19 of course .

location, very clean, good breakfast, has everything you need in the hotel

breakfast was out of a lot of stuff but it was due to bad weather and delivery delays.

i did not realize there was going to be a kitchen and a stocked one to boot

the beds were incredibly comfortable and the kitchen was perfect for hosting people

i would have loved to use the pool/hot tub, also the kitchenette

pool is very small

pool water looked green so i didn't swim, which was disappointing

the pool couldve been a little biggger

decent food, bar exercise room, and pool

pool was closed

pool size is so little i would of love it if it was bigger!

convenient place near the mall, clean, free pool and workloads

i unfortunately didn't get to try the pool but it looked nice

comfy bed, quiet and clean. my grandkids loved the pool.

pool was closed for repair and maintenance

breakfast

breakfast always hot

the breakfast was the best i’ve seen so far at a hotel in lansing, and i’ve stayed at several

breakfast was exceptional as well, best complimentary one ive had

to the pool and the kids there were obnoxious throwing water every where, while the parents sat with their coolers of

pool bathroom doors didn’t close

the bathroo door in the pool area was swollen from the humidity, it was hard to close.

kids liked the pool

staff was friendly hotel was clean enjoyed pool

my biggest concern was the big rust spot in the pool on the step

pool area needed a little zing and new construction was our view

teenager report: pool was small but nice, met their needs

good breakfast, nice pool.

no hot tub by the pool

on a side note: we usually try to stay somewhere with a hot tub option at the pool, but i read that the hyatt hotels don't have them

indoor pool was too cold to swim in

pool was fun and clean

no real comfortable outdoor space. the pool was super small.

we didn't have time to use the pool, but it was available

pool closed but understandable because of covid

friendly staff, clean rooms, good complimentary breakfast.

the breakfast started earlier than 7am which really helped us to get to our venue by 7:15.

staff, nice size room laundry available which was great

breakfast was great

staff that are helpful and friendly, hot breakfast, and very clean rooms with comfortable beds

pool was small

indoor kiddie pool had a pool/rain umbrella that my toddler really enjoyed

rooms clean and managers were amazing. pool was just what my kids wanted.

the pool floor was very slick

the pool for sure!

the indoor pool was excellent

was helpful, we needed towels for the pool and we got them fast

was really looking forward to the pool but it never opened while i was there

the pool and workout center are only open until 10 pm

pool was a lot of fun

pool towels at 8pm on a friday night

no pool or spa

nice having a few fresh cookies at night and great pool.

the pool was fun and the hot tub is huge, even thought the jets didn't work

there wasn’t many people using the pool so literally had it to ourselves every time we went swimming and that was cool

breakfast

staff was super helpful and friendly, especially chester. the breakfast was fantastic!

but the room i had was finished and clean , breakfast was great

say melissa was her name was the nicest front desk person ever, and lori kept a clean and warm breakfast spot

have earlier start time for breakfast

excellent pool and gym

pool and exercise room

the room was clean the pool was clean and the breakfast was great

pool was closed and i only ended up staying one night otherwise very clean and friendly

it was exactly what we needed place to stay pool for the kids

there was not much to like. i was told there was a pool when i called and that was not true.

no pool or hot tube

no pool nothing for the kids to do and food was horrible

no pool which i thought they had

didn’t like that there was not an elevator or a pool.

pool was too cold

i also was not impressed with the weight room and pool being closed as most other gyms and water facilities are open now

in pool, no parents, very loud, running, screaming

the beds was amazing and the pool had colorful led lights for a good vibe

the pool

pool and hot tub! one of the few in jackson. bar and vending machine. clean room and shower.

the staff, the rooms, pool, everything is always so pleasant!

pool and hot tub was clean and kids enjoyed

the pool and hot tub were awesome and the service was great

the capacity for the pool and hot tub, not the hotels fault but definitely a little