pool was dirty.

the meals, the gym, and the pool

loved the pool

pool was in cleaning mood all day, with the water pump off

starbucks next to hotel. swimming pool and lounge chairs.

rooftop pool and gym: the rooftop terrace pool was a highlight- beautiful with cristal clear water and with

great gym and pool area

room, the pool, and the view.

doing renovations and the pool was closed

good facilities- the pool and gym were great

very dirty pool and there was never water in the fitness center.

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

the pool is not heated, the water is quite cold.

the swimming pool was great!

pool closed and the patio chairs were removed, so it left no place to lounge at the hotel except

a good place to clean your clothes and chill by the pool

the staff. the amenities - gym, pool, wifi.

have a nice looking swimming pool but this is currently closed “for covid”

the location and the pool was nice.

about 20 rooms, intimate, walk out to pool patio from slider in room

pool was yucky

pool opens very late and closes early, making it useless unless one hangs out in the hotel at

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

location away from the city centre, and many cheap restaurants around, nice pool, very clean

beds were very comfortable - room was nicely decorated - friendly staff - swimming pool - good

wish they had a bigger pool area.

pool was small and unattractively landscaped

guys, you should clean the swimming pool, seriously !

good breakfast and great location

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

the rooftop pool and bar is great in good weather

pleasant staff at the front desk and at the bar on the rooftop

great breakfast and a good little gym

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

pool was closed

the staff was super nice, the room was incredible, the pool was even bigger than i thought

nice big rooftop pool

good hotel, the only down side is the bar by the pool is not open

the rooftop pool area is nice though

very strange breakfast deal

nice bar and restaurant, warm and professional staff

the breakfast is delicious and the breakfast room is beautiful

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

lots of options for breakfast buffet, pool and grounds looked nice

the weather was cloudy and a little cold so i didn't get to use the pool, and the health spa was closed due to the pandemic

everything ! love the place pool service cost location

i like the pool and the restaurant is pretty good

nice pool area

plenty of hot water. we did not have breakfast.

there was not breakfast

fitness super

nice pool, great breakfast place attached

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

the lady that received us was absolutely wonderful and cooked really good breakfast

breakfast was a very delicious way to start the day

the included breakfast was too little and the price is a little high

great homemaid breakfast, we recommand this hotel at all

host was acomodating serving us an early breakfast as we had an appointment at 7:30 am

it did not have a swimming pool.

pool/jacuzzi area needs good maintenance

no big pool

the soaking pool was nice, however one of the support handles had rusted to the point of being detached--not

the small sitting pool on the roof was cool and just what you need after a hot walk into town

pool was great

temperature of the pool was too warm

our favorite surprise was that the hotel has outdoor and indoor pools

clean, great rooms and pool, fitnessroom is great

hotel is clean with nice pool and gym. location in the center of merida, very convenient.

staff was very pleasant and accommodating to my bad spanish, the pool was very nice

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

pool and wifi both excellent

the pool is a little small.

no good and silent place to relax area around pool rather noisy

the pool is as cold. the a/c was ok, could have been cooler.

all good is just due to my agenda i couldn t try the pool

kids really enjoyed the swimming pool

swimming pool area was a bit of a disappointment

ol, gym 24 hrs, business lounge)

park - the room was enormous - it felt like a 5 star hotel but for an incredible value - gym and pool were lovely - food in the restaurant was the best we had across

staurant, gym, pool, etc)

the restaurant at the hotel was great for dinner and breakfast and the pool is a nice touch too

the pool on the roof was very nice for cooling down as we were there during a very hot week

nowhere to hang wet swimsuits, no bathrobes for going to the pool

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

delicious breakfast and comfortable hotel and room

location / breakfast / parking

beds are so comfortable, and parking is available

out 15 usd per person), was totally worth it

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

bed very comfortable pillows excellent.the pool is so nice and sheltered.

swimming pool is excellent

were doing renovations so did not have any sun umbrella,s by pool i was in the shade most of the time

clean, big rooms. nice clean pool, restaurant facilities and english speaking / polite staff.

pool was located on the third floor and poolside menu was more expensive than the restaurant (same (-)hotel pool caters too many groups and activitys that are not hotel guest. (-)reducing the pool for activities space was not a good idea!!! (+)looks impressive and i like the facilities inc gym, pool and tennis courts (-)the pool are looks too simple. (+) the pool was emptied one day during my stay but the next day it was fully operational (*) very good breakfast, outdoor pool and an oxxo in front of the hotel if you want to fill the minibar by your own (+) gym and pool facilities are great for business travelers (-) have the staff at the pool come around to ask if we want drinks instead of them just sitting behind the bar waiting for (+)pool, rooms, comfy beds, flat tv pretty good size. coffee cart in the lobby, pastries.

good food for room service and the italian restaurant was delicious and great value for money

perhaps the hotel could offer people a chance to use the gym accommodations to freshen up and change while they wait to be assigned a room if they need it

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

looks impressive and i like the facilities inc gym, pool and tennis courts

the walkway to the pool was wooden slats which weren't fixed down properly

after a very tiring

d hot) day i could ve used that swimming pool also, no breakfast buffet

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the rooftop pool and the restaurant was really really good

the pool needed to be clean due to leaves falling

we really enjoyed morning breakfast and swimming in the pool

lovely little pool

guests can enjoy a small pool, a gym, and parking if renting a car

air con was fierce and the room was cool within minutes no pool but has a

the pool needs a railing for older adult access and exit

the pool

the pool.

very pleasant, and the room was ok with the promised fridge, a seating area outside and a big pool

pool, very clean & friendly staff

pool was closed because of covid and i was never told when booking

pool size

it would have been nice to have music at the pool to create an atmosphere.

gorgeous roof top pool

i loved the rooftop pool, a great place to see a sunset

for me, the best asset of the nh merida is the 8th floor rooftop pool and terrace with expansive views over the city

the pool... we need little shadow pleeease specially with merida weather

pool should be heated

the pool hours could be longer

the rooftop with a terrace that looks pretty nice was not working, no swimming pool, they were fixing it i think

price, nice staff, breakfast included, pool

breakfast was great..staff were great...awesome overall experience.

loved having access to the shuttle and the driver from 3pm was totally awesome

handicap room was perfect, breakfast great, clean, good location and staff was the best!

decent breakfast nice staff

it was ok for a 2 day stay. parking spot

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

everything except the pool

location was very good, also the rooftop access to the pool was very nice!

loved the pool and the location is perfect

loved the rooftop pool

the cleanliness in rooms, lobby, pool and gym was exceptional

it was probably the off season but the pool wasn t maintained

the swimming pool is really small and the fitness room was under renovation.

the pool could be slightly heated

the cute little pool was nice

pool needed more maintenance, a little small

loved the place and the pool

there was a constant noise from machines (air filtration or the pool) at night, you may call it white noise but need to get used to it

noisy in the room, both from outside the hotel (street noise) and from the pump in the pool, which runs all night

they had speakers all over the place: in the lobby, reception, pool, inside area where the rooms access are, even in the restaurant

we recommend the hotel bar as the cocktails were amazing, the view really nice and the pool with changing colors very relaxing

that avoids as much noise as possible although if your upstairs it’s unavoidable due to the pool and bar, but the staff maintains control of noise well it’s just individual patrons who may

pool area is beautiful

location is primo, rooms are awesome, pool is great and they have peacocks chillin in the yard

pleasant large green space outdoors with a partial shaded swimming pool and plenty of loungers and hammocks

the only thing i can think of is that i couldn t find any pool towels by the pool.

the staff at the pool was fun and professional

place with a very nice pool area and small breakfast area that served a very delicious breakfast

pool area was wonderful and our room was spacious

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

patio over pool area

maybe update the pool area seating?

the pool and garden area is serene and pretty

the pool area is it’s redeeming feature but as there is construction work all around and a car repair

beautiful pool

i wish the pool would have been heated!

the pool, prefer outdoor pool

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

the pool area is nothing like the photo, needs a clean and the water is ice cold

the indoor pool. water was stagnant. didn t look as if it was used in weeks.

very comfortable bed, nice pool, very good parking, safe

nice, fresh fruit, there's a small pool; staff were good

outside; in our initial room, there was a loud buzzing noise; wifi was limited to the breakfast/pool areas

so i enjoyed my little space right by the pool

hotel staff were so nice, thé hotel is beautiful (swimming pool in thé beautiful patio) and well located

.all good nothing bad. maybe need to work better the pool/jacuzzi that might need repairs soon.

the pool is small, i didn't try to attempt to use it.

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

were located right next to the pool

minor thing, if you chose this hotel for the swimming pool don't

pool too dirty to use

hope the owner adds a hand railing to get in and out of the pool

no spare toilet paper pool was neglected, very worn and dirty towels well worn

there is no elevator. entry to pool difficult.

the room was very quiet and the garden area around the pool was nice to chill in the evening

the pool is nice and the showers have strong water pressure and hot water

the pool was nice .it had a shallow end so kids could use it.

pool area

there pool had too much chlorine.

i like that it near food places and it got a pool

have been nicer to have had a heated pool with some sunshine to sunbathe as this was in the shade

pool needed cleaning

street vendors disturbing breakfast, few sun loungers by the pool, closed spa.

plus, the pool is gorgeous

pool was cold - so we didnt use it. no windows in the actual room.

the owner and staff are wonderful and they even did our laundry for a very good price

they even do a laundry service with 24 hour turn around for a very reasonable price

the laundry and tour services are amazing

i had some dirty laundry with me and i asked if there are options available to wash it

photos of the pool were very deceiving

a bit older hotel and rooms too. swimming pool was small and not perfectly clean.

pool was cloudy...

nice pool and patio

facilities are very good, pool is nice, staff is very friendly and welcoming

the pool is big and the amenities were great

pool wasn t clean

spacious and comfortable. common areas are also fantastic including patio and pool

the apartment and pool area provide a great place to relax and hang out before exploring the city

design , pool,

breakfast in morning was great and we enjoyed the pool

rooms, vip service, relaxing common areas with a pool

the pool is okay for swimming but not great but as per above there are other options

no place to lounge near pool. not really a pool, almost just a beautiful water feature

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

wonderful. great fun for the kids. lovely place. very comfortable suites.

breakfast has very limited options. pool needs cleaning.

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

location, pool, english tv, food, friendliness

pool and outdoor are with trees are beautiful

the pool refreshing

place is really nice and comfortable with a small but confortable pool and separate children pool

pool is still fresh beside the super hot weather which is nice in the afternoon when you need to

care is taken to make sure the reception area, dining area and lobby area, pool and rooms are clean and well maintained

great courtyard and pool to hand out during hottest part of day

was perfect for our stay here, comfortable room, nice pool area, friendly personnel and delicious breakfast

garden/pool area, staff were so friendly and helpful

spotless, comfy, great air con and pool

poor pool area including unfinished stairway and shaby surrounding area

room was comfortable, wifi service was good, enjoyed the little rooftop pool

super dirty pool making it unusable

pool is great there were a few things in room that needed attention but the hotel is good value for

the pool it’s really small

the grounds are simply beautiful, the pool is amazing, our room, marie antoinette, was large with a very comfortable bed and the bathroom

its a beautiful oasis of calm with amazing rooms / pool/ share space

gardens, pool, room

the pool and buildings look stunning, especially at night time

it is beautiful. the pool area is gorgeous. beds are heavenly and the staff exquisite

pool could use a bit more cleaning.

location was great. rooftop pool as well. room was big and modern.

pool could be cleaned a bit more

the pool and pool area was nice

the pool required cleaning, and the rooms were somewhat austere. a few more amenities would help

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

limited breakfast options if this is included in your price, unless you want to pay more

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

the pre purchased breakfast did not include the whole menu.

breakfast, it is not enough, so you have to order additional items.

location is fantastic, and the pool up top is such a nice lookout point

rooftop pool was clean and nice, really enjoyed it early in the morning and at night

nothing

the room and the rooftop pool, there s no bar, restaurant, no breakfast - just a few in house amenities

the rooftop pool was beautiful and a perfect, relaxing escape

beautiful hotel. stunning pool.

perfect set up. pool, rooms and breakfast area

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

chairs would be nice by the pool and if they brought refreshments

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

by the end of our stay (and our tenth time in the wonderful pool), it is without a doubt the premier boutique hotel we’ve had the pleasure of staying at

property was stunning ud83eudd29 with a lap pool, gorgeous rooms, and good ac

the morning of my trip, the staff person on duty had no idea about my tour, had to search for a pool towel for me to take to the cenote and there was no box lunch

parking…) - our room got flooded with rain, most likely due to leaks in windows - the pool is very

beautifully appointed throughout with a long dip pool in the courtyard

swimming pool is tiny. restaurant limited

the pool is tiny- a dipping pool really and there were only 2 pool side recliners

only two chairs at swimming pool which limited how many could use it

pool looked like it hadnt been used in years and was not inviting at all

there is a store and coffee bar as well in it and even has a pool in the center of the city

the pool area was a beautiful spot to relax in the afternoons and the cool water was a welcome refuge

beautiful pool area with comfortable loungers

the pool and amenities are peaceful

room was great as was the pool area, the staff was fantastic

the hotel is a true boutique hotel offering 7 rooms, fresh daily breakfast, a pool and lounge area and incredibly hospitable staff

our room was huge and the private pool/tub was great

the building is very modern, the room was huge with a nice view on the pool and the patio

nice pool, lovely rooms & great staff

the pool area was tranquil and offered the perfect place to relax and soak up the sun

the pool, the scent and service

great value, charming vibe, and peaceful pool courtyard

beautiful common areas and swimming pool

the hotel is hacienda style with a quiet swimming pool area for a dive after a hot

pool may need to have the filter working.

grounds and pool were very beautiful

the housekeeping and breakfast staff and the pool.

outdoor common area with pool was well used by us

good for the price. good staff. nice pool.

i like the price, the facility, the swimming pool, the garden real nice. very quite.

the pool was out of commission the last day and there were a lot of kids running around playing

main pool is always clean and refreshing

our room on the ground floor beside the pool was large, cool and quiet

the private pool in the room was great

room that i booked in the photos were supposed to have a private pool, but the room that i was going to receive was a room without windows

the private pool was dirty and did not drain.

there are lotus ponds a 60 meter lap pool private pool in your suite it s stunning

other facilities like swimming pool and gym are also very good

beautiful grounds and pool and room just top-notch

the expansive pool and spacious relaxation areas offer perfect tranquility for unwinding

private little pool is very useful

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

if i had to mention something it was the pool service could have been quicker

will try those next time we come back)

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

which was very good

the rooms are arrayed around a gorgeous, large pool, and the public spaces are simple and stunning at the same time

we arrived very early in the morning from a long bus ride and could rest at the pool

my room had both an indoor & outdoor shower, the pool was beautiful and with only 7 rooms it was always quiet and accessible

our suite had an oversized balcony overlooking the pool

rooms, great bed and pillows, very friendly staff, very clean, nice interior, great pool, calm

the settings are amazing, it is a proper hacienda, as you would expect it, with a lovely pool and a small courtyard

we stayed in the upper level suite overlooking the pool and it was absurdly, delightfully grand the terrace was lovely, the bathroom beyond big

beautiful setting small hotel at times had the pool to

the room overviewed the pool and was very well ventilated with both a ceiling fan and ac unit

the hotel, rooms, bathrooms and pool area were all spotlessly clean

pool was too far off site. downstairsrooms no windows and rather noisy.

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

we had access to a pool at a nearby hostel which was great

the pool is small but was perfect for me

anyway, it didn't really matter: they have a really nice swimming pool with chairs,

large room, great bathroom, and a nice outlook overlooking the hotel pool

the pool and common area is just amazing! an oasis in merida!

a small annex with 6 rooms and a pool

the staff was wonderful and our room overlooking the pool was perfection

the pool was always clean and nice shade cover over top

spacious rooms, nice sitting areas with pool

we enjoyed the swimming pool

nice pool which, unfortunately, we did not get to use

lovely pool

amazing pool to enjoy after a day's sightseeing

great rooms, great atmosphere, nice swimming pool, easy accessible parking close by.

beautiful inner courtyard with a lot of exotic plants, cool pool amazing to refresh after long walks in merida's old town

the room. the pool. the staff. the location.

beautiful hotel. nice rooms and lovely garden/pool. good breakfast. nice staff. good location.

policy of having to leave my id at the reception for everything (pool towel, hair dryer

there was a basic outdoor pool that looked clean

pool

pool looked lovely although we didn't use it

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

upgrade for a private pool

we stayed in one of the rooms with a private pool which was very spacious and well designed

we had the two bed master suite that had its own lounge and small garden with plunge pool

i loved the garden and the pool.

rooms were very cute and the pool was nice

we also had a beautiful pool here, but we didn't have time to take advantage of it

very clean, friendly & welcoming staff, huge pool that was very clean and enjoyable to swim during in these hot days

starting with the whole stuff, continuing with the room's location and ending with the beautifull pool, which was very well maintained

the pool and restaurant are valuable amenities

room and pool

didn't test the inner pool but looks great

from the beautiful pool, to the delicious breakfast, to the hospitality, to the cleanliness and the quietness

loved the pool

and varied breakfast to the extremely friendly and helpful staff (all of them) to the tiered pool - our entire family had an excellent time

the entire place is beautifully kept including the grounds and sparkling (and refreshing) pool and the rooms are very comfortable