sconnected constantly and had to use my data), and hopefully the

gym has three machines, breakfast is good, but normal

location, beautiful architecture, spacious rooms, friendly staff, great breakfast buffet nicely decorated for

breakfast is amazing

gym is very basic and small.

elegant, superb caring competent staff, fabulous breakfast in pretty garden terrace lunch or supper beautiful quiet bedroom all in all gorgeous

fantastic breakfast

my flight landed very early and i advise the porperty one day before to see if they can give me an early check in

location and excellent breakfast included. big clean rooms with turn down service.

everything , the breakfast was excellent and all the staff were the best we have ever had.

the bar (with local cocktail) was a highlight

the room service people were truly kind & helpful in anyway they could, which said a lot about their

room service was poor

were incredibly helpful andgood humoured breakfast was terrific and rooms were comfortable and very quiet at night

excellent breakfast selection

i guess covid makes things difficult but to have a room service will help a lot.

the breakfast is delicious and you have a lot of choices

we didn’t try the breakfast

spa is a bit small but treatments and massages are wonderful

ambience, smell of lilies upon entry, pool was wonderful, location perfect with access to many restaurants and stores, staff were

the rooms were luxurious, and we enjoyed the spa area and had a wonderful massage

i did not have breakfast included but splurged on my last day and it was delicious

lovely breakfast including all you could wish for

best service i ever had in europe they gym was excellent and had most equipment needed breakfast we simple and

perfect and yummy breakfast

gym was fully equipped breakfast was delicious staff were amazing gave me an upgrade location is next to

breakfast is great, the staff are always helpful, the location is superb for walking and shopping

staff doesn’t speak english, we had trouble understanding them and ordering the breakfast

satisfactory, we loved our room, the service from the front desk and concierge, the bar (mainly from the lady with the glasses) and the attention my child received (small gifts and

in spa is fantastic

bar staff were slow and

breakfast and breakfast service

excellent breakfast. location very good. staff exceptionally pleasant and helpful.

excellent location, very friendly receptionist. comfortable bed and very good wifi.

it was very comfortable for our family with three young kids

quiet room, good part of the city. really good breakfast, healthy choices and good for kids too

perfect breakfast, quiet location and good sound isolation, very friendly staff

gym area

and the service in the bar for food was extremely slow which is sometimes charmingly spanish and expected but when

staff were very friendly, the pool was great

gym is tiny despite pictures

my partner found the gym facilities quite claustrophobic. excessive prices on mini bar items.

only thing i didn t like was breakfast

wouldn't have minded a bit of a bar scene, but the space is small and they do make drinks at the tiny bar just off the lobby

absence of any type of room service was shocking to me considering this is a 4 star hotel with a not-so-cheap price of

uit, variety of juices, etc

location superb, staff great, should have more evening snacks or treats in the bar area

they even granted us to have a late check out with a small fee which made us enjoy the morning before checkout

was able to secure a free early check in due to flight changes - thank you

third party room service available, and laundry service too

lage, early check in at 0730 am with € 45 charge

liked the location. staff at breakfast and at the bar area were super nice.

the bar at the hotel is basic and cosy which i like

the spa and gym were great although i did not have time to use

i only wish i had more time to enjoy the spa and the rooftop terrace with the pool, but unfortunately it was closed due to the weather

pool and rooftop bar very small

gym is too small and too dark

wonderful breakfast and spa facilities

met friends for coffee in bar

breakfast verity could be better

the bar staff

breakfast has a large variety

equipments are poor, stuff room service are not serious, room check list is not followed

rooms service location breakfast

bed's size, too narrow street's noise late in the night due to jazz bar across the road

location, team, restaurant, design of the room, bedding, breakfast — everything was excellent

had breakfast went out

great location , lovely rooms & nice bar in hotel.

kitchen area very small , but did what we needed

reasonably sized apartment, with a small kitchen in a quiet street

apartment was spotlessly clean and had everything you need including kitchen cleaning materials and all utensils with a proper kettle as well as a coffee machine

would be very cramped for 4 people with pull out bed right in the livingroom infront of the small kitchen area

kitchen well-equipped

housekeeping inefficient in cleaning, omitted lots. didn't bother with the kitchen for 3 days

the cleaning service do not take care of the kitchen at all including the cutlery and dishes during the complete stay in the residence that were

large 2 bedroom apartement, nicely decorated, modern, fully equiped kitchen, tons of amenities in the bathroom, large living room, large smart tv’s, great bedding

the ham and cheese sandwich from the room service menu - it s horrific seriously it s not congruent with your overall

the staff were fantastic and allowed us a late check out

was good for us staff were very friendly and helpful outside bar and food was good the plate of small pastries on the first night was a nice

worst pizza i tried from room service, shortage of manpower in the hotel.

room service

the gym was amazing too

gym didn’t have a/c

in the bar you have to ask dinner menu

we also had a late night dinner in the lobby bar which was lovely

managers were kind to allow late check out, showing good flexibility and service

beautiful rooms & excellent breakfast & restaurant. very good service too.

breakfast and brach restaurant are excellent

the variety of breakfast

beautiful design and delicious breakfast

the spa was also a gem

weren't aware that they charged for the water in the mini bar (as it was the only thing in there) so we got charged for a few bottles at the end of our stay

no bar or lounge area. wireless internet did not connect.

the hotel is very modern with great facilities and a nice coffee bar downstairs

coffee machine in the room would have been nice, but it’s easy enough to get a coffee from the bar next door for €1

everything except no early check in

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

the staff were excellent and the bar area nice with complimentary water and fruit.

bar was only open in the morning which was disappointing

i were to be picky, the bar had a good selection of spirits but little else

it has a charming reception and bar area

pet-friendly hotel right on gran via

kids love the bunkbed

pool was too small

close to everything, the hotel amenities, bar and restaurant is amazing

hotel but we were not able to have an early check in ( due to early arrival after transatlantic flights) and this was very disappointing

rooftop bar with a good atmosphere

after struggling with different people for a late check out cristina was able to arrange it with no stress and a smile in her face

breakfast menu was good, if not, quite indulgent

location and staff and magnificent views while having our breakfast

breakfast is oustanding and the rooms are quiet and suitable for a good night sleep

lots of cafe and bar in the vicinity of the hotel

gym is well furnished

does not provide basic appliances such as microwave the gym facility is small

the gym was very dirty and cold

hotel has small gym as well

the facilities were great and it was fantastic having an outdoor pool available in the summer heat in the centre of madrid

could have told us about the other restaurants not sure why the excellent gym is only open from 9 am on

we enjoy the salón in the evenings, especially the piano breakfast is excellent

breakfast the rooms

alone with three young kids and required some assistance booking tickets and finding a courier service for luggage

gym is rather small and equipment could need service/replacement

- the room service

gym with a wide assortment of cardio equipment

the bar staff were also warm and friendly

were very attentive and elizabeth who was working on the bar in the evenings helped me learn some spanish

the room was good with kitchen and washing machine.

i liked how spacious my room was. also appreciated proper work desk and a kitchen.

good location, good pick for families with 2 kids

i was upgraded to the best suite and had everything—kitchen, terrace

we requested a late check out which was kindly provided for a reasonable price

family rooms with bunk beds for the kids

in a clever and cute way, we’re a family of 5, all in one big apartment with bunk beds for the kids which they loved and found very exciting

place was great for our two young kids (4 & 2) and us

there's also a self service laundry at the back of the hotel

is my 4th time staying at this hotel with my family (wife and 3 kids)

everything was closed from new year's eve 7pm till the following day breakfast

1- cleanliness and comfortable 2- room design 3- wifi connection

location gym

were large, amenities were nice, with all the 5 star perks like gym, spa, restaurant, 24 hour

location of the hotel is excellent, the rooms are comfortable and the breakfast was nice

the ac wasn t cold at all , and the gym can be better with cable machine and pull up bar

he s in a hurry and didn t explain well like how to access the wifi

was overbooked so we couldnt extend. a nicer lobby would be nice, a gym.

amazing location clean and comfy room good gym

location, wifi worked well.

at upstairs bar could be more friendly

extra friendly staff very pet friendly small but good gym great location very nice interiors

good location and good room. the gym was very smal with no ventilation

was a bit small and bathroom weirdly distributed we ordered room service and it was disappointing

great facilities and location and very good breakfast.

the gym is too small

breakfast was really great with a lot of choice

it was very clean, it had a place to fill up water in the gym, and the rooftop bar

came with our kids and we were very happy with the room

hotel also has a decently sized gym which we made use of during the stay

the breakfast room and food was beautiful. over looks an intersection and was bright.

excellent breakfast included

e below) and also provided me with information about nearby restaurants and a

then, the cleaning less and also the breakfast was very nice, good variety

located hotel, staff very friendly, comfy beds and a amazing breakfast

there is a kids area with books and toys

kids running in the morning

the breakfast was very good, although a bit expensive, especially for the kids

in the middle of the night by (apparently) the laundry room, and therefore personnel of the

if you’ll be needing laundry in your stay, laundrymat is less than 10 mins walk

if you have small kids, this is the room to take

all was clean and kids enjoyed the brekky

are too small, we could not pass each other, it was hard to open suitcase, kids bed right next to double bed and not space at all

room is little small for family with 2 kids

our room had a bunk bed for the kids and it was good fun, while room was well-ventilated

the room is good size for one person, with kitchen facilities, mini fridge, mini bar and a safety box

no bar available in reception area

road to the hotel seems to be bit dark and foul smelly especially when we were walking with small kids though it has nothing to do with the hotel and no bad experiences for us either, just slightly

big, useless cot in our bedroom taking up a lot of space - we have no small kids

no bar in the lobby

there were kids running and yelling in the hallway and on the stairs for hours

perfect location. helpful staff good breakfast spacious balcony

unfortunately during our stay for the 2 nights, the hotel was full of kids, noises, and having breakfast there was impossible (bus tours) the rooms are very small and

to improve breakfast by adding some american food like bacon and eggs

supermarket across street for all food needs and granier cafe also across street for tasty breakfast every morning

location great staff very helpful with early check in due to my mobility issue at the time.