kids enjoyed the swimming pool too

menu in the bar over new year

wifi was very reliable

great size room, friendly staff and we enjoyed the pool, spa and gym.

easy to find from the motorway and plenty of free parking

i was inside my room, the wifi appeared to block the internet service i have on my phone

a bonus was the really nice gym and swim pool

seem just a bit understaffed in the bar/restaurant areas, the waiters and bar staff seemed overwhelmend sometimes

great staff, they were very welcoming. lovely swimming pool. very fast wifi.

the kids loved the restaurant and placing there orders with there waitress

the gym has good facilities and is kept very clean also

the staff were brilliant and made such a fuss of the kids, they couldn t do enough for you

wifi connectivity was excellent

the bar was to dark and couldn't read the menu ..

the staff were brilliant and made such a fuss of the kids, they couldn’t do enough for you

very relaxing and a choice of restaurants were very good the spa and pool were excellent

kids playground outside could do with a little facelift

thank you all in the heritage hotel and spa also for making our stay special

kids took over the swimming pool when i went for a leisurely swim, which wasn't ideal

lovely room, friendly & helpful staff. food was excellent as was service. gym well equipped.

good location. very comfortable room. ev chargers available. food was good.

close to golf course. value for money. beautiful hotel

we wished there had been a pool, but that was a minor point.

food in the restaurant bar was absolutely beautiful and staff were so friendly and helpful we will definitely stay again

food is the bar was excellent

location and lovely breakfast

very helpful staff and exceptionally friendly in all departments - reception, waiting and bar staff

very friendly staff. nice breakfast.

were lovely, food was nice, breakfast was very yummy

went down to the bar for some drinks

service in the bar was disorganised but the food was great when we eventually got served.

the bar food was lovely and reasonably priced, pity the restaurant was not open during the early week,

near castlecommer discovery park which has plenty of lovely walks, boating and historical

we ate in the bar on the monday evening and the food was lovely

we had food in the bar on the evening of arrival and once again it was delicious as was breakfast the following

large gym and a nice swimming pool

welcomed us and the kids and made sure to fill us in on all of the fun activities they had available for the kids to

friendly ud83dude0a went out of there way to do anything we wanted and where excellent with the kids

very good location staff genuinely friendly plenty of parking

appreciate the fact that i got there very early, i requested for an early check in and it was not possible to get one but i ended up checking

breakfast finishes before the health spa and pool opens so we missed the swim, gym and sauna before breakfast

lots of parking spaces

breakfast finishes before the health spa and pool opens so we missed the swim, gym and sauna before breakfast

location. early check in.

good wifi

was in contact early looking for late check out and again were very helpful on this

the cocktails in the bar are amazing, my partner likes an old fashioned cocktail, and even tho i don't think it was on

called and asked for an early check in as i was arriving early

elli in the reception and ed from the bar really looked after us

hotel staff and adjoining bar and cafe staff were all excellent

wifi was also easily accessible which is a big deal since many hotels are determined to make

laundry supposed to be same day took 3

a great place to stay with great restuarant and bar facilities

the boy at the bar never made a face when i order 2 pints at 22:55

breakfast in bed was right on cue

breakfast was very good and the location very suitable

welcoming and go out of their way to make you feel at home, nothing is to much trouble, loved the bar with all the little

breakfast was lovely and included in the price which is rare these days

the ambiance in the bar was top rate

and my girlfriend had dinner for her birthday in the hotel bar and it was delicious, staff were excellent and food was quick to be served, top drawer, room

pool was lovely. spa lovely. food very nice. convenient spot, everything very nice

have been nice to sit at the bar inside the restaurant

really enjoyed the pool and jacuzzi

was not shown where the gym and the swimming pool was in the hotel as that would have been a great deal to the customer it would not take much

was lovely, ideal hotel for the kids- they love the pool every time we stay

massage in spa amazing

hotel, facilities, staff were lovely, breakfast.

room service also easy to order and staff were very helpful

location is central ,i had couple room requirements which were met ,shower fab bed comfy ,we got room service for breakfast ,it was unreal

comfy beds and great breakfast spread. lovely staff.

spa bath was fantastic, room very spacious, prices at bar were fair and location quite close to

the spa bath i and some of the tv channels in my room did not work

across from shops, close to wonderful park for kids, restaurants and shops nearby were easily accessed

the only thing i would say is that the staff are a bit slow at serving in the bar restaurant

bedding for kids bed could be a little better, we where handed large white bed sheets that where used for

clean. friendly, spacious, good parking etc.

dinner and breakfast were lovely, the pool is beautiful.

very clean, warm bedroom, great swimming pool.

no room service or cleaning.

were great, leisure manager went universal and beyond and we had a great chat about hotels, gyms and university

we stayed before in sept and it was comfortable for one night without the kids

good quality gym but better than that a 3 km and 6km running paths

the spa was fabulous

is massive it has several sitting lounges, several restaurants, acres and acres of grounds, a gym, spa, pool, etc etc

great … constant wrong orders, spa & facilities were not great (jacuzzi out of order; tonnes of kids, not enough chilling beds, no spa services available even though we booked to stay for a few