the pool too much cleaning products

pool was dirty so all the kids were in the hot tub with adults

the complimentary breakfast was also a great touch

very good very clans the breakfast tables people who serve keep it neat

have to pay for water in the gym)

was clean, parking and breakfast were included in the price and the staff was friendly/acted like they were genuinely

the breakfast buffet was great as well

breakfast was great, and hot

the property was very updated and clean. they have a wonderful gym!

also a pool

hotel, the rooms, hallways and welcoming staff and continental breakfast including 24 hour coffee and tea availability

great breakfast included

continental breakfast and coffee in the morning were perfect

the breakfast is excellent

breakfast was a continental style breakfast. and it met our needs

the bar service was a bit off - the person serving food and drinks asked me to wait while she prepared

convenient location, early check in was fantastic. clean, friendly, great place to stay.

do not try to eat or drink in the hotel bar/restaurant

fantastic night clerk very helpful in indicating where to park our 10’ uhaul

the late check out time was good, because we had a a noon check in time for our cruise

a lot of traffic in the parking lot at night

we have to go nearby shops for breakfast for both days as kids were so hungry

everthing except for breakfast.

very large room. bathroom clean and large. breakfast adequate for continental style

breakfast , cable tv and wi-fi is horrible

ambiance ..location to harbor and casino..had breakfast every morning was delicious

bar and restaurant right on the water with great sunset views

spent $60 on room service for dinner and couldn t get the food made right

the bar was great also,

shane goes for the room service, which comes from the same restaurant

everything it was so nice clean friendly and my kids love it

there wasn't much of a bar and the drinks that were available seemed overpriced.

the breakfast was a good american breakfast.

the hotel itself: useful gym, pool and outdoor courtyard, good breakfast, super concierge, good

i really liked being able to text for an early check in

bed was comfortable hotel pool and sauna very nice

we were also very disappointed to see that the pool was gone

staff at the bar was great

not much for kids to do since pool was closed

the kids love the pool, i enjoyed the gym

the breakfast was good and coffee and tea is available 24 hours

she is amazing ud83eudd29 the breakfast is top notch

sure if there were any amenities (pool, gym etc

the hotel was nice, good facilities including a gym, free tea and coffee etc

rooms are beautiful the site from room is amazing very clean and sterile lots of activities for kids

every call i made, whether it was to room service or valet, everyone knew my name and sincerely wanted to help make things easier for us

room service was way over priced for the quality of the food.

been in bigger and better rooms for $500 less i thought the mini bar should ve been free and a whole lot

order room service for breakfast -do not recommend the restaurant adjacent to their lobby!

fees when you order room service

i called room service

unfriendly check-in, limited space in the living room, limited room service menu

a full kitchen has an oven.

location bar staff were all awesome

the breakfast was great

the worst part of it all is that after flying for 10 hours with 4 kids and 12 pieces of luggage none of the staff decided to help us with the luggage and they choose

central location to inner harbor and fells point - all within 5-10 minute walk with small kids

hotel lounge bar and restaurant were horrible and insufficient

room service for towels was very prompt

restaurant is described as a sports bar which it definitely is not.

didn’t like the fact that there was not breakfast, a pool, a spa, a gym in the hotel all that was portrayed on the website was not there

no bar soap in room

i loved the the restaurant bar atmosphere

think the wine selection at the bar could improve

ashley at the bar gave great recommendations about fun things to do in baltimore

food ordered at bar was excellent and bartender very personable

great breakfast layout

hotel let me early check in without a fee, which allowed me to get to a meeting without having to bring my

clean this hotel is and the layout is beautiful,the room is set up like an apartment with a full kitchen

the room was spotless and had a working kitchen which was well appointed

the tub was so stained and rusted that my kids refused to bathe

my kids some good dinner

this was not the hotel’s fault, but there must have been at least 5 kids, of various ages, in the next room

crying kids in the morning lol and a couple fighting that was terrible

convenience to wilmer/johns hopkins. horseshoe casino! grab and go coffee shop.

the bathrooms were a little outdated there were not enough visible televisions in the bar area.

i was so tired of waiting to see if i could get early check in that around 3 pm i had to upgrade to get into a room which resulted in even higher

was filled with kids from what looked to be a party

pool was filled with kids from what looked to be a party

inside pool and gym

i know covid restrictions are happening, but room service or restaraunts delivery could have been convenient

was right across from the inner harbor kids loved the pool lots of parking options including in the basement of the

don t like that you have to pay for parking on the daily and pay for breakfast but overall everything was great

inside pool and gym

for early check in as coming from out of town told in an email it was fine as long as they had

mainly because i had two little kids with me

very close to port discovery and the aquarium for the kids

kids slept on pull out sofa which i was expecting to be a full but was really a twin so keep that

breakfast, laundry area available

the pool could have been a little warmer but it didn't stop the kids

room service food was terrible.

no room service at this time, but i loved my room.

no complimentary breakfast buffet or at least a continental breakfast.

we wish the bar had been open later :)

uselly collect qeurters for laundry and all so i got some

manager granted my request for an early check in

entire stay was great, my room was clean, the staff were professional, parking was great, and the laundry room was a plus

early check in and the staff was nice.

the laundry machines did not work and couldn’t get the money out

location, swimming pool, breakfast! everything we needed!

clean quite swimming pool was great

location, excellent breakfast and the beds and rooms were spacious and comfortable

the guy who helped serve breakfast was incredible and so helpful with the kids.

top floor and the quietness once the kids waa sleep

breakfast was good

we had a bit of extra space, too, so i could get up and enjoy a cup of coffee in quiet while the kids slept

i had my family with me my kids and my kids father my mama wasn’t there none of my siblings i was feeling down

was ok and what they had was good so i can’t complain it was something to eat for me and kids

great breakfast.

harm done but city kids acting unruly outside of the hotel

thought the breakfast was marginal at best ended going to dunkin doughnuts next day.

kitchenette and that itâ ? ? s downtown

loved having a mini kitchen in our room!

it was big and spacious and had a kitchen that was stocked with everything we needed

there is also no bar yet it’s advertised as having one

were spacious and clean, staff was friendly and helpful and even accommodated an early check in

wash was empty and they gave me a bar of irish soap instead

breakfast bar was literally some breakfast items on the bar of their upcoming restaurant

only issue was that the a/c was out in the bar area

not important but single-use detergent for laundry , was on sale for 5$ :) if you plan to wash something bring your own

location, kitchenette, large fridge, comfortable and clean.

place was always spotless. like the gym laundry was free

the laundry wasn’t all working, and could use some maintenance

the room had a mini kitchen with fridge and dishwasher, all equipped, easy to prepare a meal there

like the ambience and the fact that the restaurant, bar and wine hour was in the facility

vending machines and very expensive mini bar

5 star hotel: blankets and linens were old, thin and had holes the gym had no a/c and was about 95 degrees the staff was checked out there was an angry homeless man

upgraded us to the xbox room complete with separate kids bunk room, delivered cookies and milk and a birthday note, and just

restaurant and bar on site

mixture of college kids moving into hotel dont attend the magic show

the bar staff was awesome

gym needed some upkeep and elevators weren’t really all that speedy.

i like the 1920s feel of the hotel. the bar was amazing. the 3 panel elevator is unique.

they also had a little gym which was an added bonus

room service was quick and good. also great location for stadium

then i ordered room service and it took an hour when they said no longer than 45 minutes and the molten chocolate

able to get an early check in which was appreciated since my previous hotel would not give me a late check out

no sausage on breakfast bar

was a nice place breakfast buffet was great

the hotel offers a continental breakfast and free wi-fi

the amenities, including free breakfast and wi-fi, were a great added bonus

the breakfast could have been more substantial.

there was a continental breakfast that consist of toast and juice

the breakfast was a pleasant surprise with lots of options

my grandson made reservations to use the gym the next morning when he went the lady at the first desk gave it to some guy for two hours the

room was freshly remodeled, the hospitality was amazing, the breakfast was better than e3xpected and parking was no problem

the breakfast was decent, and the shuttle drivers were very accommodating

the free shuttle to the airport.

laundry room is very dirty

kids loved this hotel more than any other. great friendly, personal service.

the laundry room was great too

the cost of breakfast

breakfast was exceptional

the wifi was terrible, i don t think it ever really worked for me.

pool wasn

pool was closed

breakfast was exceptional

very clean room, good breakfast, excellent staff!

free parking, complimentary breakfast, which was great

it was walking distance from the convention center where the conference was, and the breakfast was convenient each morning

good breakfast, laundry facilities on property, good wifi

will help if they get thing ready for breakfast at 5am so the people tha have to get to work early enjoi tha before they leave for work

was excellent and above par bed was very comfy, bathroom was as clean and wifi worked perfectly hotel is in a so-so area of baltimore but lady at front desk took the time to

location and i didn t see what i was told would be included in my stay: morning breakfast and gym

was meant to include breakfast, when we arrive they said it doesn't, not worth it

they didn't have the breakfast out for the guest

breakfast-- but i really liked the friendly welcome at the front desk-- cynthia(

the wifi don’t work in the rooms and they don’t have breakfast!

com website, the breakfast was included by at he time of my check in i was told that there would not be any

it was clean staff where friendly pool area was nice in warm

the pool and weight room was good too

a little more variety for breakfast

the pool was small

nice gym and pool plus hot breakfast

were served breakfast as is customary to guest which was wonderful

the breakfast was excellent and the dining room ambiance was perfect for a couple's

linda was an excellent host and the breakfast was great

the breakfast was fantastic from the first cup of coffee & scone to the eggs benedict

fantastic breakfast, friendly hostess

singing bar tender was wonderful

lobby and bar are lovely

the rooms were spacious and clean and the breakfast had everything we needed to be well fed for the morning

we were also pleasantly surprised that there was a bar downstairs

the lobby was grand, the gym was exceptional, the staff was friendly and helpful

up in room including the clean and modern pot, comfortable beds and great pillows, lovely rooftop bar and

the lobby area was well outfitted with seating for adults and games for kids and families

housekeeping was rushing us out at 930 mon and we had late check out

the bar on the rooftop was excellent

wonderful bar and speakeasy

not much for breakfast, no pool or hot tub. worth the price though:)

liked the laundry room and that there were two types of washers

the breakfast was poor. just coffee and small muffins.

breakfast poor... no orange juice nothing...breakfast bars coffee tea and hot chocolate only

location great breakfast consistent.

enjoyed everything the breakfast bar is great

the entire hotel was very clean. breakfast had variety.

breakfast before heading to march in the women's march in washington

surprisingly great breakfast. food was great,

breakfast was good. a nice selection to choose from.

the pool closes early and opens late the room had roaches and was not very clean

pool

we booked because the property claimed to have a pool but the pool was empty.

in the pool other than that that's it but the pool was closed for the week that we were there so that was

man who was working the desk when we checked in and the man who drove the shuttle to the airport were both some of the friendliest, most helpful, and kindest people we have

we did early check in :)

the location was relaxing and breakfast was was convenient

was comfortable, staff was nice, breakfast included, price was fair, has a gym and pool (closed seasonally)

breakfast poor choice gym had no towels swimming pool closed

the room the gym the people that worked there was great

breakfast was disappointing

everything was excellent. would have liked a hot breakfast. but all in all a very nice stay.

was no breakfast

as nice as the hotel was, it would’ve been nice to have a bit better breakfast options

the continental breakfast was good for us.

parking spots are just a little too small.

no hot breakfast. mousey room guests above us.

services - cleanliness - breakfast and location and ample parking

hotel was in a safe neighborhood and had ev charger for my electric car.

was very clean, quick to check in, the pool is open and great for the kids, the gym was clean, and the breakfast bar had waffles, cereal, fruit, yogurt in the morning you could

parking on premises, early check in, pet friendly, clean spacious rooms

breakfast bar closed before posted time. diana was kind enough to fix something for me...

the staff, cleanliness, breakfast, facilities

also was glad i rented a car because i had a 6 am flight and needed to be at the airport by 4 but shuttle does not run until

breakfast was garbage,

24 hour airport shuttle

non-guests were allowed to enter the premise, use the bathroom & the laundry

the airport/cruise terminal shuttle was a great value

the bed was comfortable had guess laundry room had good hot water and water pressure

sketchy people in the gym area spraying aerosol can if who knows what

location a few miles to the airport/eateries by the hotel, free airport shuttle, excellent staff, great breakfast, and accommodating

but there was no breakfasts nor the other amenities mentioned in their website

breakfast is good. close to airport.

they gave us each a voucher to a nearby restaurant (9 to 5 bar and cafe) only to be served coffee and hot water at 8:30am

our room had a used bar of soap in the shower when we arrived and wet towels folded like they were new

breakfast served early very convenient and pleasant employees.

clean and stylish. great location. bar was decent. great service and friendly staff.

bar closed at ten

the front desk staff was amazing and we ended up at the bar at closing time, and the bartender totally took care of us

the gym was also good

super close to john’s hopkins and bar staff was great

staff and overall appearance. bar tender very personable.

room service only from 4-10

the internet wifi was terrible.

staff seemed very short handed so service was very slow in restaurants and for room service.

the bar in the restaurant didn't make mixed drinks, i

breakfast the pool and the room the staff was nice housekeeping was good the pillows was fluffy the sheets were

location, room was clean. great breakfast in the morning

the pool water needs to be warmer

water in the swimming pool could have been a lot warmer

fact that the gym and pool was closed should be on the website and not told upon my arrival

every employee from front desk staff to shuttle drivers to housekeeping were so friendly, kind, and went out of their way to accommodate

the wifi was a little weak and i kept losing connection the pillows went flat quickly

but the fool and fitness area were out of order

wifi was slow and drops out

there also was a work out room & a indoor swimming pool

the location was excellent! a good place for to find dining, and fitness while doing business

wish there was a little more lighting on the parking spots at the back of the hotel

bed was comfortable breakfast was great parking was fantastic staff was awesome.

i feel like they could benefit from an indoor pool

parking fee

hotel employee picked me up promptly from a long overnight flight & accommodated me with an early check in

no eggs. breakfast just grab and go. but great place to stay.

the laundry and vending machines were out of order

missed the breakfast

kitchen with stove

was disappointed in breakfast doing this day, because the last time i stayed the breakfast face was exceptional

the breakfast choices include the essentials, and has enough variety for those like me with food

didn't arrive until 1am and the shuttle service was there 5mins after i called

also no breakfast or self-service laundry

the breakfast was delicious!!!

lighting in the parking lot was inadequate

was a minor musty smell to the room, probably due to its proximity

pool was too small

the indoor pool

the lobby, bar area beautiful ! the rooms, common area in desperate need of upgrade

there where only two laundry facilities and both where not working nothing worked

love the kitchenette in our room

my husband and our kids loved the hotel and the amount of space rooms the comfortability, the price and the fact it's

kids were disappointed because the outdoor pool is closed for winter

it was great other than having a small pool

the shuttle was not there when it was supposed to be

the pool

not too much to open due to covid -19 (no pool, limited breakfast, etc.)

no indoor pool

there is an option to do laundry, with supplies provided by the hotel

was there for only a few hours and could not enjoy the gymnasium etc

2nd floor laundry room is in poor condition and can be considered fire hazard due to expose electric wiring

i said i would ask for a late check out at 12noon and hour later

they shuttled us between the airport and train station during our stay and told us just to call for a

thin towels not fully operational for ice or gym

great shuttle to airport. car rental and train.

the location to the airport, the free shuttle and breakfast

heat didn’t work they left the widows open so we were freezing all night and i had my kids the pictures looked nothing like the actual place and also after the supposedly fix the heat

breakfast, hot shower, room size

breakfast wasn't bad and 24 hour coffee and tea was great

breakfast was honestly the best hotel breakfast i have ever had

the pool was smaller than i thought

walk in shower and the breakfast.

we loved the use of laundry washing and drying free for hotel guests

the breakfast variety was excellent! loved the pastries and fresh juice bar!

the kids swam and the adults hung out chatting

the hotel was great my kids loved the pool and the service was nice

dated, toilet to low, and looks like a toilet for kids

whatever happened to complimentary breakfast my kids and i was very disappointed had to go elsewhere to get

close to airport and hotel shuttle

kids could not enjoy their self because the pool was closed for a whole day

was mold and some kind of warm i have picture of it i don’t know how my kids health condition they are two and four years

the shuttle was timely and the staff was friendly and helpful

the room the bar and pool area

shuttle service to airport and cheap ($5) long term parking

the gym was nice and clean

the breakfast was very good in the morning and we were on our way

was clean; breakfast was very good - glad to know that they had another option besides pork

glad my kids were not with me, it looked they were passed out but i’m hoping they were on a break

very clean good free parking full out breakfast buffet

shuttle was necessary for us

they have an airport shuttle service

entire staff even the shuttle drivers were helpful friendly and sweet, amazing service all around i will definitely be a

the pool was huge and empty

pretty place good food gym pool ride back and forth to the airport nice staff all the way for 5 days of your stay

loved the fact that the room was a suite with a separate bedroom and kitchen

it had a really nice full kitchen and it didn't have a hotel room feel.

free breakfast, pool tables, basketball courts, swimming pool & hot tubs(lifeguard), 24 hour gym/spa etc

big guest laundry room

free breakfast was pretty good

hotel is very close to the airport & even had the shuttle pick my family and i @ 1200am

from housekeeping to the shuttle drivers

did not have a pool or hot tub

love this hotel free hot breakfast,free parking and free wifi

the best part was the free shuttle to and from the airport and train station, all the staff was wonderful and

i like the kitchen in it too

the price and location was excellent! staff was very nice too. loved the little gym!

i love that they have a gym and a large laundry room

no dishes, or kitchen utensils in spite of having a small kitchen

nothing functioned in the “gym”

the kids enjoyed the pool

location and shuttle to bwi

wasn t told up front that $50 would be added to my credit card for room service

cold pool

very clean, nice gym, easy process to check in and out.

friendly and helpful and always cleaned between the hallways and the elevator making sure the pool was clean

our flight arrived late so i requested late check out at the front desk and they allowed it no problem

there were kids running the halls but thats not your fault

pool doesn't open until 10am... no morning swim for us.

ly 1 hour after original check out time) and i was denied

* good bed and close to bwi airport with shuttle service

the suites are so spacious and i love the full kitchen !

no gym no pool no breakfast

shuttle service was not 24/7, wish i had known about the shuttle hours of operation prior to

place to accommodate a small family love that they have a kitchenette and things on hand very clean would come back

loved the complementary shuttle to the airport. clean and easy to get to.

no pool for the kids

noticed it was very dirty under the ac unit and non visible spots (unless you are searching for a kids shoe and happened to be in knees and notice all the dirt)

late and checked in on the phone and the front desk recommended a delivery italian pizza place

shuttle to the airport available even at 5am

very clean, indoor pool, breakfast and very quiet to rest. comfortable beds!!

pool was dirty breakfast can be alot better

the pool hours should be open up by 8am

room size and kitchenette was very nice

pool was a little small too many kids was in there but overall nice!

close to airport with airport shuttle. staff and shuttle drivers were helpful and pleasant.

breakfast does not start until 7. however, you can order room service as early as 6.

the next morning i ordered breakfast and it ws great too

was a restaurant and bar area available

room was very clean, and the breakfast in the restaurant was very good

wifi was on a business trip for 2 nights no wifi at all in my room 426

shuttle service

in particular sean the shuttle driver

no room service

there was also an area near the laundry that felt very hot

bed was comfortable,had a laundry room.

no breakfast. laundry room only have a washer & dryer, too small. tv channels not working.

no pet fee...close to food

laundry facility and the area(safe and clean). close to airport and transit systems.

location. permitted an early check in.

the drinks at the bar was too expensive

i wish it had a indoor pool.

check in was at 3pm, but there was no early check in

free shuttle service to bwi airport

pool was clean and our room was sanitized before we got there

breakfast was horrible and not a lot of choices

didn t get a chance to eat breakfast or visit the bar

to use hotel shuttle to dinner and to airport

staff from the kitchen was very nice but need to be ready for the guest to come eat from 6am until 10 am had to

that it was very convenient especially with the shuttle service

garden was nice and the gym.

love the westin for staycations we we need alone time and a quick night away from the kids

24 hr shuttle seevice

good gym large rooms comfortable bed

shuttle problems

the hotel felt clean, welcoming and spacious. laundry, gym and breakfast are free.

the gym was well equipped, the breakfast was really high quality, including cage free eggs and organic

room size and breakfast.

who works in the front desk were so friendly and helpful made our stay so comfortable, and also breakfast was delicious

shuttle to the airport and light rail