hotel staff, property, breakfast, pool, etc

breakfast was mediocre and not very appetizing

road runner in the parking lot!

excellent parking and well lite

the breakfasts were good. food was warm and fresh. the location of the breakfasts were great.

a laundry room is available and complimentary breakfast is a don't miss

breakfast could be more favorable

ridiculous, just a small, shallow hole in a dark room that's permeated with chlorine behind the fitness area

option were not enough to feed our kids before their event

not have access to the airport shuttle

large room, great pool for kids, great bfast

laid out, great bed and awesome pillows (both soft and firm on each bed) and good lighting (a pet peave of mine

the breakfast was fine as wine, it kicked off my day with a rut n my strut, and a glide in my stride

pool and breakfast. comfy bed.

wish i had time to use the pool but that was my scheduling issue

no guest laundry, virtually no family friendly options in the market, staff was rude at check in and for the

roof top bar was excellent, the food was delicious and the staff was very friendly and helpful

no shuttle

blasting across the street until 2am and then loud bomb like sounds above in the morning (perhaps gym above and

the breakfast restaurant was lovely with wonderful options

dirty laundry left out

nice having a guest laundry

they explained that it was a rust spot du to an aged laundry machine which was due to be

we began doing laundry at the hotel and needed change

kids loved the pool

the breakfast, according to my husband, was good, had variety & he was happy.

gym was right next to pool

wifi was really week, bfast was week, way to many carbohydrates

pool area and gym was very nice

the hotel was new, the room was clean, the breakfast was great

nice working equipment in gym with clean towels and supplies to clean machines.

the breakfast although additional cost was good

breakfast was sad but it is everywhere with the covid restrictions

was not told wifi would be extra cost

com that breakfast is included, but it is not

coin laundry

kitchenette

if it had an indoor pool ud83eudd37

breakfast could have been better however i understand due to covid times.

comfortable room, kitchenette, nice breakfast, parking spaces directly behind the hotel

blaring obvious -no blanket or extra linens -no bag for dirty laundry - servile floor tiles on roof were loose

no same day laundry service sofa bed not made up on arrival

had a kitchen complete with a refrigerator and microwave but no utensils to eat with

location was downtown and the roof top bar was awesome

from valet parking to room service everything was first rate

was subjected to leave the 8th floor down to the laundry room on ground floor to warm my food that was the

pool and laundry at the same time

there was an ice machine and drink vending machine on the floor, plus coin operated laundry downstairs

when i arrived there, in front of all doors was the dirty laundry from previous guest

i wish the inside pool was warmer

free shuttle (private driver - escalade) available til 11:30pm, on site restaurant, room service, fluffy robes

food for dinner was not good the breakfast service was very slow the bar drinks were not

the bar and restaurant were fabulous

staff very friendly and helpful. comp shuttle is a very nice amenity.

room service had maybe 3 or 4 entrees very disappointing with a in house restaurant

pool area with sun loungers

my kids woke up sweating both nights

concrete floors, a kitchenette area, and spa robes hanging in the closet

the rooftop bar with the misters was lovely in the evening

having the gym on a higher floor would ve been the cherry on top

very noisy at all hours of staying near laundry

great staff, parking, and clean/comfortable room.

perfect location, great parking, wonderful rooms, and amazing staff.

it was nice to have a bar located in the hotel and be able to take our drinks outside into the back area or

loved the old pine floors and fireplace mantel, custom drapery and bedding

there are lots of blinking lights from fire alarms and noises from the in suite kitchen appliances

believe it was the assistant manager) and he let me know about availability times for coffee and breakfast

pressure in the shower to where it actually blows you away if you're not careful, and the breakfast was a delight

free shuttle to terminal

right next to the airport with a shuttle

drivers for hotel shuttle - very professional and kind

called from the room to ask for details on how to connect to wifi

the shuttle bus driver stands out as being professional and friendly, helpful- deserves a big raise

customer service, and the shuttle driver very nice.

close to airport and airport shuttle.

site coin laundry was handy for us - the trip was a quick one and planning couldn't happen and we had to pack

there was no dirty laundry bags available

sent them to lobby and laundry room my husband and i redirected them to stairwell my husband checked the elevator

liked location to expo center. kids loved make your own waffle bar.

told when we checked in there was no breakfast except on weekends

amenities (fridge, microwave, breakfast included, wi-fi, and free parking, and laundry

had guest laundry

the room smelled like fresh clean laundry

about the cleanliness of the laundry

this room is directly across from laundry facilities room

linens smelled like dirty laundry

outdoor pool

no indoor pool

although it was 90+, the pool had already been closed which was not reflected on the website

the breakfast workers seemed very judgy

breakfast closes a bit too early for me, and the laundry options are very limited; however, overall, we enjoyed

bikes parked by my room and laundry hung on balcony

luckily i have a blanket of my own cause i didn't know i had to go get them myself from the laundry and had no

a door that was secured whenever you left your room. laundry facilities would have been great.

security would be great. laundry facilities. and breakfast as advertised.

that the breakfast had to be cancelled due to covid-19 i love their breakfasts.

i could not get the tv to work in the fitness center! it was quite hot in that room!

a great stay for weary travelers and the breakfast was top notch

super friendly staff, breakfast was yummy

kids were playing with a soccer ball on the table tennis table @ 9:00am right next to our

laundry machines didn't work. staff was nice but we had a couple of issues and no one responded

staff were very friendly and helpful, the front desk and the shuttle driver were especially pleasant

i am not allowed to drink poolside. i may be pushing it but, i hav no complaints.

also charged a pet fee and was never asked if we had a pet

i never got room service unless i asked for it.

accessible laundry in hotel was convenient

was no laundry bags for dirty clothes, and you could always use a bar lol,jk

it was convenient to have coin-operated laundry in the hotel

laundry weight room great people.

laundry facility was outdated and rusty

also would have expected complimentary laundry but it cost $2/load

really nice, clean gym

also has a great gym.

the gym was spacious and equipped with everything needed for my workout routine

there was a bar lounge and a fire pit outdoors which is a nice touch

furnishings, mattress, frig, micro, tv, nearness to businesses, staff, breakfast, parking, location all excellent

the king size bed was big with lots of good pillows ud83dudc4d ud83dudc4d parking was easy and quick access to

breakfast

it was very clean the staff was great. the breakfast very good. great price.

breakfast had excellent variety and great taste

when i needed to occupy myself while other family members slept in; it was nice to have laundry facilities

had a place for guest to do laundry but mine got stolen..smh

the pandemic so they moved me to another room just to find worse housekeeping issues, dirty laundry no towels

a couple of the machines and a dryer in the laundry were

supposed to have a fitness center and a guest laundry facility but both were empty, locked and out of service

beautiful facilities, workout equipment well maintained, laundry facility good but not complimentary

we did a load of much needed laundry, too

the wifi connection was very slow on the top floor

the gym and pool were closed.

dirty pool

a laundry room is available but machines only accept coins, which are not necessarily easy to get; a

excellent laundry room, excellent all

the facilities were clean and i loved the pool

the breakfast was not all that compare to some cheaper hotel i have rent

no indoor pool/spa. the $150 pet fee is a little excessive

laundry room was a giant bonus

breakfast and kitchen staff were excellent

staff was kind and accommodating, and the fitness center was great

thought the rooms were very clean and the parking was good

heated pool and how clean the room was

outdoor pool and the suite don t have it s own room

i didn't like was the pool condition it was cold and the water was not clear i noticed allergy growing in the

just note, when they say breakfast ends at 10am, they mean it

breakfast's i've had, just a walk away from restaurants had an emergency with work and needed a late check out

breakfast was good better than most.

night shift would sneak in laundry and get them for us

the laundry facility was out of service

saturday evening the hotel smelled of weed all night and the parking lot sounded like a damn hip hop bar, all

hot tub and the heated pool and the breakfast was all great our room was great at well and hotel employees are

the heater wasn't working for the pool and spa

the laundry room was clean an good washers id book here each time i'd need a place to spend the night

was an excessive amount of loose/lingering hair in the laundry

my kids get nutragarin bars at school wouldnt expect that as a acceptable breakfast at a hotel even

included breakfast is above average, but the coffee was the only disappointment

i could also clearly hear conversations in the parking lot - at 1:30 am which woke me up

we were there for 3 days and don't like room service everyday

says room service 11 am to 11 pm we could not get anyone on the phone for hours, walked down to the bar

good internet and free parking

my daughter loved the pool while i appreciated the fitness room

there was a nice bar at the lobby and starbucks for your caffeine fix

was very cold, all vending machines out of order, no laundry bags, napkins, microwave, terrible value for the

when we asked for clean bedding and towels we were told they didn't have any because the laundry was being

we ordered room service

we spent a lot of time in the pool with our kids and it was good

here several times across twenty years it's showing some age in the carpet, the pool area, the walls and vents

yes our laundry was thrown on the floor out of the dryer by another guest.

no change machine in laundry room; no change available at front desk

was not told the pool was closed down prior to our stay.

no pool

i went down there and asked for wifi password so my daughter and us could use it and they gave me the password

other than the laundry area it was a great experience

no area for laundry.

also i was very surprised hotel didn t have a laundry room for its customers

generously proportioned room, plenty of space for kennel and small pet

cleaning staff was very friendly, very clean pool

laundry machines broken

elevator was out of order, along with the laundry machines

the parking was good

basically clean, with some wear and tear visible. nice pool, gym and breakfast bar.

breakfast included beds comfortable nice pillows free wifi convenient location nice lobby

coin laundry -

was pool on front of my window

internet connection quiet slow and last 2 days whole wifi offline

the free parking and internet is always a plus

i did like that i didn't make time to enjoy the pool

being close to the shopping center was very useful. laundry facility in house.

hot tub was closed the pool was full of unsupervised kids under 12 no maintenance on site after 6 the television

stronger wifi.

they were very helpful with my kids too

excellent breakfast, very clean room, and very friendly personnel. i felt welcomed!

room was clean, had to call/request towels for our stay,as they were still in the laundry process

would have been nice to have a laundry room

10 minutes of checking in had to go home in the middle of the night tired had to wash all our laundry

not too thrilled that it doesnt have a fitness center or a laundry

laundry service or exercise room available

room service last day on a 4 day stay laundry room wasn t working and we got told that we couldn t get towels

it says there is laundry but actually there is none

no laundry facilities

no decent view of anything from any room besides a parking lot or a residential neighborhood

beds were very comfortable. grandkids enjoyed the pool. the shower was great.

soon as i walked off the elevator to head towards my room i saw a big pile of dirty laundry

quietness, laundry and parking

pool gate key reader didn t work, sauna door key reader didn t work - no signs anywhere, laundry room you

you don t pay me to take care of the trash you don t pay me to take care of the laundry you don t pay me

layout of room was excellent able to do laundry gym was good

in the bar we could watch the game but didn

location quiet and very pet friendly

no spa in the pool area. have to pay for breakfast.

cleanliness, very comfortable beds. loved that there is a bar and restaurant onsite

you had to pay for breakfast the price you pay for the hotel should come with breakfast,we chose this hotel

hot tub, laundry didn't work, couch in the room very hard and uncomfortable

laundry wasn't

enough coffee or breakfast and had to go to laundry mat spend extra money to do laundry because hotels were

couldn t get extra sheet and blanket because no one had done laundry

kids from the residence inn came to the pool and kind of ran while

the pool and outdoor area was nice, the work out and laundry rooms were also nice

free laundry

big rooms, fair price, great breakfast, friendly staff, free laundry

pool, work out room, sitting area outside, breakfast, laundry facilities, staff, cleanliness,

2bed/2bath with kitchen laundry room and gym

they knew it too and refunded my laundry money but i wasn t going to wash my clothes a 2nd time

only thing i recommend management to look into is the breakfast

the kids had a blast in the pool, was close to shopping and plenty of restaurants

staff, free breakfast, free parking, and the room was big and comfortable with a working fireplace

pool patio and the roo itself

laundry facilities were not open, was definitely a downer after not getting back from fields until

nothing was working (pool,gym,laundry

rooms were clean but rest of hotel( hallways, elevators, laundry room), weren

and after washing our clothes we find out neither drier was working so we had to drive to a laundry mat at

third, their laundry machine was broken and was told to go across the parking lot to use the hilton garden

laundry facilities could have worked better

laundry facilities, fitness center & the lobby bar

i liked that my kids had a pull out sofa to sleep on

price of the room....and price of breakfast with kids under 12 eating for free...

the pool was nice also, just a little cold, but the hot tub was broken

i was so excited to see a guest laundry room, i didn't have to pack any of my

the location, the indoor pool, the breakfast, the staff, laundry room available

nothing worked pool, laundry, gym, and eat. i didn't stay i left

i was told no laundry facilities on site but they did have washer and dryer

i asked for 2 rooms next to each other since i have 4 kids but they put us in rooms at opposite ends of the

laundry room was out of order the entire time i was there

getting to my room, there seemed to be a musty/moldy smell from possibly the laundry room

i didn't have things like a laundry bag and stuff in the room that are things i always use

staff, clean, location and breakfast was great

parking

the laundry room was great and reasonable price everything worked as it should

has onsite guest laundry that takes credit cards

everything was clean and was in a great location. the on-site laundry worked great.

they have grab n go breakfast since the covid has closed everything

kitchen staff was very rude to my husband