kept gardens, more like a botanical garden, with views to the mountains refreshing pool bruno and his team, and

the pool was a bit cold but we still swam

dinner and breakfast so nice

bruno, the owner, could not do enough in their attempt to make us happy at the hotel even serving breakfast and

breakfast is served on your balcony, fabulous views and summer morning air

delicious breakfast

a lovely garden and pool

travel during the stay but still - was hoping to have proper access to the facilities such as the kitchen etc

lovely family who are always around if you need help,lovely breakfast

the staff is friendly. facility is quite and good for chilling. breakfast is good.

pool area, rooms good size

wished their breakfast spread was more than what they offered but all in all, they gave their all in services

the pool tiles look very magical

breakfast options didn t change and it was obvious that yesterday s left overs are reused

comfortable rooms, amazing pool area with great view of the mountains

were upgraded to a wonderful suite, with a large separate room for our kids to sleep in, a huge bathroom and an

the wifi is poor. reception plus the capacity is patchy.

restaurants open at 7pm, tough with young kids

on arrival we were given a free upgrade to breakfast throughout our stay

the swimming pools were fabulous and warm (while the kids can swim anywhere, parents usually go in the kids

laundry would be done in 2-3 hours flat

was great guy majority friendly staff close to airport heated small pool large rooms laundry service

people were hanging their laundry outside the room, which was awful to see at a five-star hotel

iron in the room, you had to pay for laundry service to get your clothes ironed, birds all over the place

ignore all negative reviews! this hotel is brilliant for both kids and adults!

garden environment of this hotel is very special and the pool and bar area are lovely

the march weather was still cool so unable to use the outdoor pool but it was nice to sit beside the pool and

pool and spa not great for swimming although i understand that the pool has a resistance machine albeit it

the availability of drinks in the bar was limited. rather small range.

garden environment of this hotel is very special and the pool and bar area are lovely

lack of variety on menu/breakfast

eating missaman by the pool

fun foos ball table and ping pong for the kids to enjoy

the main area has cosy sitting rooms and some fireplaces and huge windows

swimming pool great to relax

breakfast was amazing as was all the food we had

it needs a gym which i think they are planning.

they also hosted a large group for lunch one day by the pool which was very noisy

we received an upgrade to a room with a private pool, and a complimentary massage

buildings, super simple with fantastic communal spaces (lounge, bar, spa, outdoor spaces)

beautiful rooms, amazing pool area with loads of space around the comfortable sun beds

the parking attendant washed our car before we left

also recommend the suites with a private pool

breakfast was wonderful, many choices and fresh fruit

breakfast was excellent ,staff were very friendly the hotel and the rooms were very cleaned .

extortionate mini bar soft drink price

the spa was a real experience and again first class

place to everybody and outside was just amazing the horses are so mesmerizing to look at and the kids club was

wifi doesn't work well on few spots of the facility.

breakfast was wonderful and the staff was really friendly and accommodating

wifi was not working properly in our room, there was some ongoing work to improve the coverage

wifi didn't work in the room, strange set-up with the gym located there also

wifi and very clean have big swimming pool free parking thank you mr houssine and mr said very

car parking area

the staff are so friendly and although i don't have kids you could see that the entertainment was top draw

if you wanted a drink with your partner you had to go to the bar where there were kids activities like karaoke

my daughters loved water park and kids club

in park was too cold they should warm it like the other pool has thats how kids get ill coz there weather is

very good food, and clean rooms, nice athmosfere. and great big warm pool

perfect winter getaway with kids, warm in the day and log fires at night

great gym

can t wait to come back with the kids

breakfast food and buffet so you can fill up the kids for the day

grounds and very calm and spacious at one end with all the fun of our usual water park for kids at the other

its well equipped with basic amenities (pool, hammam spa, small restaurant, laundry service, very quick hotel

wifi wasn't great as signal did not reach the room but i assumed it has been fixed on the last day

a few wasps in the breakfast area but that’s just the season

machine at breakfast was terrible - also incredibly wasteful as each cup requires its own plastic pod

unfriendly staff food no wifi that was woking outdated

our large, private room was incredibly comfortable, and the beautiful gardens and pool made the setting feel

during downtime we had fun just sitting by the pool, playing foosball and table tennis and of course introducing

ayub and the staff prepared a super special entrance adorned with rose petals and towel decorations and my wife

delicious breakfast with a lovely view of the gardens

by beautiful decor and a lush garden filled with trees, birds, seating areas, and a swimming pool

staffing was nice but just failed to do little tasks, i asked for laundry bags and towels to be ordered up into

great entertainment on site especially for kids

location staff food cleanliness activity environment kids friendly everything

the staff was nice and playful with the kids

and felt that the price was not justified for 4 slides - didn t really constitute the water park label

rest in marrakech and the kitchen also good for lunch or diner but don't except too much from the breakfast

the spa was lovely, as were the staff in the spa

breakfast was fine, but it would have been nice to have more variety such as more fruit options

wasn t impressed by the breakfast, they did not refill what was empty and they could add small items that

breakfast is not too bad, but cats all around trying to jump on people eating and also on the food

staff free early check in and late check out padel

the grounds are gorgeous and pool one of the best

we also used the gym - which was expansive, high end and offered complimentary water and snacks

pizza in the room service wasn't the best

i love walking the grounds, going to the spa, and sitting by the pool to read a book

my teenage kids loved the grounds to chill

the pool area was great and the food was really delicious

bar area and lots of seating

rooms/apartments (with fridge and airco), wonderful oasis like garden with lovely pool, extensive breakfast,

we really enjoyed the breakfast

the hotel is great, the wifi was mediocre not a very good signal and speed, breakfast food was also not that

swimming pool, basketball court, fitness studio large room with private kitchen secure parking included friendly

only worked at the pool and in the lobby

nice swimming pool and spa with professional massage

the outdoor gym, football and basketball pitches, and mini golf make it a perfect place for summer holidays

the inner courtyard contains a beautiful pool and seating area, and a few rooms open onto this

the breakfast offered at the hotel was also exceptional, with a wide range of options to choose from

pool is very cold and no ac in winter

nice hotel, friendly staff, spaceous rooms, very nice pool

ismail on reception was very helpful, and hafid in the bar was great too

wifi was bad in the rooms.

the rooms are spacious and breakfast is absolutely

make breakfast better, coffee should be served in a flask so that guests can have more than a small cup

we loved the peacocks in the garden and the pool was beautiful and so clean

the breakfast is fantastic

great bar and restaurant staff

amazing , food was excellent , drinks all over all my experience was amazing , except for the shuttle bus wasn

pool plenty of sun loungers

the breakfast was fantastic, well cleaned area

spa was excellent

laundry services: i requested laundry support to have my dress pressed, but was informed it was

same day laundry in the hotel at a reasonable price

breakfast was better when it was on the coffee shop downstairs

equipped room in a hotel located not far from the transport station, with helpful staff and good breakfast

siham and omar at the breakfast are nice people

we called the laundry service over 4 times and eventually had to walk to the concierge in the main lobby to

was missing room service menu , room was missing the dial numbers on the phone for reception, laundry, concierge

amazing pool. very friendly staff. nice gym.

valet parking guys wait for you to get out of your car and walk to them to give them tour car keys

the staff was very friendly especially to the kids

laundry service is too slow. i had to follow up several times to met my stuff back.

really appreciated being able to do early check in as soon as we arrived in the morning

of everyone they were setting up sleeping areas for people to sleep outside by the swimming pool so everyone is

super clean and rooms very good size. very nice pool , gym, spa and bar etc

underground parking, shuttle bus to the square, carrefour in walking distance, pool, facilities.

laundry runs from only 9am to 4pm; there should be irons in the rooms if laundry won t be open

s not enough space to write all of the positive things about this property

welcoming with traditional tea the amazing swimming pool and the bar with local jazz trio - great and of course

ilham for the room service

some of the spa facilities weren t complete

sent clothes to laundry in the morning and was supposed to get them back by evening but they did not come back

could not reach laundry service

can hear ur side rooms and vicerversa in addition people hang there laundry in the rooms window i felt i am in

the facilities, staff, pool area, food and spa were amazing

the spa center is not included. must pay additionally and make reservation

the property could use a laundry facility for guests.

to menara mall, other amenities including shops and restaurants, there's also a pool and small gym if you need

nice location, clean, comfortable,wifi

staff were friendly and helpful, 1 chap even walked me to the shop, rooftop gym and chill zone was

non stop building work right outside the window and room service food was horrible

laundry services were really expensive

good breakfast

the rooftop pool area is beautiful and the food and drinks are brilliant

lovely breakfast

the hotel is situated on a narrow street where parking is extremely difficult

iron wasn't provided, pushing guests towards expensive laundry service

be coming out and require you clothes be ironed you have to pay for each item to be ironed by the laundry service

lack of irons to press our clothes, however, there was a laundry service for a fee

no iron available upon request - only room laundry service which is not great when you've just arrived and want

the kids club was a real highlight for our family, offering fun and well-organized activities for the

ironing board, iron took ages to arrive, called housekeeping twice but they never came to collect laundry

the management clearly cares about the guests, the pool is well maintained, and the breakfast offers a great

advantageous location, helpful staff, pleasant breakfast.

staff was very helpful , the swimming pool area is very cosy for a 3 star hotel is a good value and the location

has recently been refurbished downstairs in the bar area absolutely love this hotel and they re making

the wifi could not reach our room, as it was at the corner/end of hallway.

we took advantage of the spa for a facial, it was great value for money.

clean hotel, great location and helpful staff and great breakfast in the morning.

only one thing i can comment is that a bit dusty tye wood work in room specially the kitchen cupboards all rest

lovely rooms and breakfast also

on shower curtain spa - pool out of service and also got to pay to use it

indulge in a rejuvenating spa experience, where a diverse array of treatments and massages awaits

everything was great location, food ,staff ,pool ,i would come here again ud83dudc4dud83dude0a

the room breakfast and service was perfect

the lack of service at the pool, the bar at the pool

were lovely to spend a lazy afternoon in the sun location was great (when you have a car) free parking just in

the location is unbeatable don t miss the breakfast; the selection of fresh pastries and made-to-order

breakfast (which he prepared for us each morning) was delicious

real bar or kitchen would have been nice to have a bar facility and menu for food there was a bbq and pizza

the pool is a big plus for tired travellers

no one responds to their extension(whether its the laundry service, reception or maintenance

smooth checkin and out, great laundry service and some staff are

poor room service. no fresh towels or iron

could hear kids from other rooms all the time

parking underneath the hotel is also great

wifi coverage in the outside pool area was poor

the gym is poor and needs more equipment.

friendly staff, free parking, opposite shopping mall, and walking distance to some nice dining options like

the pool looked nice from a distance and there was plenty of parking space

need to put back the door in the bar to the corridor as the walk from the bar to the toilets is too

no lotion, our laundry got missing

no ability whatsoever to do laundry

the staff instructions on laundry service were inaccurate so we had to ask the hotel

everything was available there: food, drinks, activities for us and the kids

in the water park they do not tell you to not use the blue mats on the blue slides

indoor pool, 247 room service, fast internet connection throughout the hotel.

service, very kind, breakfast was out of this world with fresh bread and mint tea warmed up on the spot

to, or for basic browsing sometimes the hallways smelled like food the music around the swimming pool and the

they have a nice outside pool wich is very cold and you can eat and drink there

the boxes and even some more than usual with having the pool right outside our bedroom door breakfast choice

laundry service terrible

have kettle for tea at lest, and no iron, you have to give cloths for laundry service only, i stayed so many

the laundry service was a bit expensive, but they did a lovely job very quickly

no laundry facilities, and outside service took too long so i washed my clothes in my room and hung

buffet area was chaotic in the mornings, housekeeping failed to do our laundry and returned it without explanation

like we were in a private villa at times - all staff were wonderful - very friendly and helpful - spa was amazing

4 or 5 rooms, 4 of which are on the ground floor overlooking the excellent (and heated) swimming pool

architect designed villa with beautiful grounds and pool area

the pool is lovely, as are true gardens

massages and spa are also of great standard

the room was very clean and comfortable ,the staff was very friendly and helpful location and parking was easy

also enjoyed the warm and inviting bar for a cocktail, sitting by the sizzling fire by the cozy fireplace, before

wifi continually failed. hotel was a little small and more amenities would have been nice

we tried the spa which is super nice, little but good and super honest price

uncomfortable beds. suppossed to be adults only, but had guests with a crying baby.

the staff were very friendly and helpful. breakfast was very good.

wifi poor to non existent

the room/bathroom was clean and minimalist. there is a nice pool and tiles in the hall.

wifi was very bad, the air in the room was stuffed, the ac didn t work properly and the fan on it

wifi very weak

second time we called for the laundry service as we didn t get any towels, after 30 minutes no one came to

expected for a 4 star and when i called for an iron one was not available as they have their own laundry service

also, laundry service is awful it took 3 days to come

if you want to use the laundry, it takes a few days

there are no irons in the room but the laundry service refused to pick up our clothes and kept saying they

breakfast options were limited

spa facilities chargeable

choice of food is bare minimum

lot of noise and kids are playing in the adult's swimming pool

fast internet in rooms, big swimming, food breakfast, nice staff, gym room, car park in hotel

only the professional laundry service at a cost

we had to pay for a laundry service as we needed clothes to be ironed

staff very engaging, breakfast offer was good, just more glassware, plates etc required to service busy times

elevator was really scary. super old. better take the stairs. the bar was empty.

the sofa beds were sufficient for our kids but tall or broad adults might struggle

bathroom a bit tired hotel is a bit tired and let down snack bar not good and pricy

parking is in front of the hotel

only thing i would say was the gym and spa facilities was a long way to walk to access which was the other side

solid place for returning to every time with kids

rooms to be side by side or on similar floor but was given in two different blocks even though kids age was

buffet had abundant variety. beds were very good. laundry service was quick and very good

we called reception god knows how many times to come pick up laundry

they have a large swimming pool area, as well as a bar, gym and restaurant

lovely room, staff very pleasant pool area clean- pool not to cold .. wonderful resort

stunning pools and seating area, spotless hotel, top room service and exceptional staff.

swimming pool

service is above the roof room is big and very affordable cleaning everyday nice big swimming pool reasonable

family of 4 (9y and 7y kids) stayed here a total of 4 nights, split on either end of our organized tour of

no animations for the kids.

nice hotel to stay with family hospitality is very good only remember this if any one have kids drink milk need

i also used the indoor pool which was really clean and warm

100 using the indoor pool twice with my husband and daughter the faculties of the pool and spa area are very

the reception staff spent most of the time taking room service calls and ignoring the requests

has a large swimming pool, cleaners are helpful in maintaining the room

think clean the breakfast good also ppl on the reception fatima and youssef are very helpful and

services at all in the rooms no tea kettle, iron etc there is no iron in the hotel or outside laundry

there was no laundry facility at hotel. we requested for an iron but were told they do not have.

with linen for the hot weather, be prepared to have to either take your clothes to a local laundry service and

the laundry service was external

prices of the food for room service was very reasonable, even cheaper than some options you get outside with

great gym, yoga classes, spa

the staff seemed untrained and unable to provide helpful information regarding kids activities, family

large garden kids room kids playground good breakfast

and room service menu is good too

room service was extremely friendly but i kept on ordering hot water and getting tea

the hotel lacks an (outside) bar for the evening

we ate in the egyptian bar and the beautiful moroccan restaurant, service was exceptional although the food

property itself is stunning, spacious rooms, comfortable bed and pillows menu makes you want to stay all day in

kids club is also problematic (v small room, v old, no space for the kids to play)

kids can use the heated outdoor pool and get access to the kids club at the hotel

- spa needs to be revamped - some sunbeds need to be changed

pool was very nice with tables and chairs around it, a cocktail bar always open

for the exceptional care and attention you provided during our stay at the imperial hotel spa in marrakech

swimming pool bit small

great rooms, royal swimming pool

the level of the service was poor anyway, for example we had to ask for our laundry many times before we got

the hotel is functional, the pool warm, deep and atmospheric

curtains were too dusty and my phone line was broken + room service via the kitchen was limited to 2 items on

we had a couples massage at the spa and the rooftop bar had phenomenal drinks

my wife and i wrapped up our trip in morocco here, and went for the hammam and room service, and it was all

the wifi was no good throughout the entire hotel

pool was below my expectation

there were no spa treatments here which is a shame, i was advised they re renovating the spa hence why it

were very attentive, the apartments were a great size for 4 people, the breakfast was also

pool isn t the greatest so don t expect to be swimming a lot

lost off wifi during the night

breakfast was good and the spa was an added bonus if you are

riad was beautiful and very peaceful, with a relaxing spa and pool area

the pool was freezing cold

not big, but big enough for some refreshing rounds after the huge breakfast buffet