apart from that the hotel and pool is nice

there is enough room for parking

it's definitely a place to stay with kids

the food and bar were very good.

convenience of a restaurant and bar on site

very clean and parking

pool may have cold water but kept clean.

only thing was that the pool wasen t heated, the wifi was bad and the rooms bad isolated so there were a bit

requested rooms to be close to each other as we were traveling with kids

the wifi was not very good. it kept logging on and off.

the hotel did not have self laundry in the facility- that s it

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

breakfast

breakfast was filled with choices of fresh and dried fruits, cereals, yogurt, eggs upon request and

laundry facilities would have been handy.

an added benefit were the friendly pet dog and cat roaming the property providing plenty of entertainment

a separate form is required for pet check-in, deposit of 1000 pesos + price for pet stay we paid was a third

despite being a pet friendly place, once they saw how terrified i was of their cat, they did everything to help

wifi was pretty great as well

the wifi worked well, and the room amenities were good

i paid with my card in the end and ended up getting charged twice because their wifi signal at the reception

very helpful staff. convenient location. safe. good wifi and good air conditioning.

wifi was good enough for streaming etc

electric wiring is old, bathroom is disgusting, wifi non-existent in the room, towels are at least 20 years

also they provide a free basic breakfast which was a nice surprise

wish they had a toaster for the bread at breakfast and a stronger coffee

the room great the common areas great including breakfast great staff friendly and helpful.

the breakfast was good, including the coffee

and a basic breakfast for free

receptionists not all that willing to assist us and the doormen were better able to help us find laundry services

fabulous location and quite a pleasant environment. clean. excellent parking.

(gym, pool, bar, business centre) it s on the quieter side of the city center, but there s

the gym is also small with a few basic equipment

service staff excellent; gym great and terrace lovely!

location and laundry facilities were awesome

breakfast was the same every morning

bad wifi

location, the service and cleanliness, and breakfast was very good

breakfast sitting at a table on the lawn was one of the most pleasant spots of my day

laundry is incredibly cheap and efficient

good wifi- was able to work remotely for 5 days with only one crash

friendly staff, excellent variety of delicious breakfasts

and the breakfast super

the breakfast every morning was delicious and i loved the fact that everyone sat at the same table

they send their laundry out to be cleaned and with the current climate crisis, they could be more conscious

the parking was far away from the hotel

location was great. super close to the city. wifi is ok. price is great. service is ok.

wifi signal was very intermittent

the parking included is not large enough to fit a van.

helped us with laundry (definitely get it done here, the price is so reasonable compared to big hotels),

the entire staff from the doorman to office personnel to the waitress and kitchen staff were incredibly nice

breakfast was excellent and the persons attending the restaurant experience, and knowledgeable of

breakfast included with our stay was great value and overall staff excellent

we stayed in villa, we liked the size of the place, comfort in the rooms, cleanness, wifi.

we also used the laundry service which was cheap and efficient

i had my laundry done at the hotel and it was twice what i ve usually paid in mexico, but perhaps i was

desk workers were all very helpful with any questions we had and even coordinated with a local laundry service

the front desk staff helped me in organizing both my laundry service and a taxi to a nearby village

breakfast was a really nice touch

hotel does not provide laundry service, which we needed

breakfast area and food was nice, the staff was extra helpful in arranging taxis and sending laundry out to be

the reception helped us make tour and taxi arrangements as well as get laundry done

they do laundry really reasonably- within 24 hours

wifi is not that great. breakfast is simple.

thanks to the wonderful staff who helped with our travel arrangements and took care of the laundry which we

laundry in front of the hotel

no laundry facilities on site but a very efficient and good value local laundry just across the road

are the staff perhaps the most helpful, friendly and responsive group i have ever met there is a laundry across

the laundry was facing the hotel so we dropped the laundry to them and they brought it back for us

laundry service: same day service promised by 5 pm, didn't arrive until 5 pm the next day

breakfast is memorable, with delicious juices, bread, hot chocolate, and several classic mexican

was a bit loud one evening when some kids were running around

roof bar and bar staff were incredible

rooftop bar was quite nice

on top of everything they did not offer basic services such as frigo bar or laundry

we especially enjoyed the breakfast which was served at this really nice terrace

upstairs bar didn t have much of a vibe, it opened late and closed early so we rarely were able to enjoy

was great, friendly staff, very helpful, excellent breakfast served on the rooftop with great view of a gorgeous

breakfast was great, lovely man called daniel who told us all about the dishes and the special tea

were very helpful (laundry, more towels, ordering a taxi for us)

features and amenities cited on webpage not accurate - no restaurant or laundry on-site

excellent wifi and great location

24/7, room with window, good hot water, comfy bed and warm linens, quiet minisplit ac, excellent wifi, very

the wifi was fast enough for a zoom call

we placed laundry in the laundry bag without filling out the information and they assumed we wanted laundry

flooring in the hotel room bathrooms, and the pool could be very slippery when wet, but this was a minor aspect

breakfast options

the breakfast price. it was quite expensive for the limited dishes included

amazing wifi

i appreciated the fact that they were able to send out my laundry and have it back the same evening

the courtyard is very nice, laundry services are cheap, and the staff was very pleasant

location in centro historico near the main zocolo, with parking included

wifi was a little weak in the room.

clean and nice staff at the reception. parking included. lovely place and close to the center

wifi kept cutting out and reconnecting

the wifi was very patchy and the hall is very loud.

but the real issue was the wifi, there was none in the room and we had to go to the lobby to have wifi signal

so convenient for location, room was great, shower was great, wifi was strong in room

wifi often cut...

was no room service, the restaurant/bar was down the street not in the same building

very spacious rooom and light. late check out and early check in were possible.

very spacious rooom and light. late check out and early check in were possible.

no parking on site - during busy period it may be very tough to park the car

location, super helpful staff, they help us book an spa experience with a private mezcal tour

wifi could have been better indoors. free large water dispenser would have been nice.

own parking lot.

lack of pool

laundry service - excellent time and

for a cab they tried to make money on us and they didn t listen when we asked to have the laundry done separately

all our laundry done for us$5

- wifi wasn't great in the

pool hours were a bit short. no menu in rooms for room service.

he sorted our laundry and was always on hand to answer questions

we used their laundry service which came back perfectly and quickly though of course was more expensive than

the property itself was stunning, and the rooftop terrace and bar was the perfect place to end a busy day

an attached small restaurant and coffee bar

very cute little bar in the front of the courtyard serves delicious coffee and nice selection of pastries

and the laundry service was super quick

also did a laundry service for extra charge

no card payment accepted. bad communication regarding laundry service

one of the staff members wasn t very helpful, my friend asked for laundry service and they dropped the ball

hotel, super staff, secure parking, comfortable room and beds located in old part of town with lots of market

no breakfast there . not offered .

i don't believe there was a breakfast included or anything extra, at all, other than towels and soap

breakfast was simple, but good.

wifi is a bit unstable

continental free breakfast is only coffe or te with only some cokies in most of the hotels you have coffe and

room 28 does not get wifi signal. hotel is noisy across the street from park.

we took the room because the hotel offers free parking, but the space is really cramped and mostly taken up by

and had to be rewired, there were no instructions for use of the telephone to call reception or room service or

very good to have grab bar in shower

available parking which is very important to us

the lady at the front desk was very helpful and helped us get laundry done - all the staff were very kind

no noise from the bar across the street.

bar on the roof could make some improvements, but overall it s a great place to stay

there was also a nice rooftop bar - though the views were limited

wifi was good for working/checking emails

theres no parking and a/c only fans.

traveling as a tourist with my 3 teen kids, and it was great

the wifi signal was poor in the room

they offer free of charge parking 2 blocks away from the hotel (5min walk)

wifi was a bit unpredictable

heated pool was a great bonus

lovely bldg & pool.

nothing wrong. pool in shade too much of day.

the staff (cleaning, bar and restaurant) were very nice

it was great for our 3 kids, all 7,9, and

wifi

the room service was not available during our stay :(,

loud music from bar during day turned it down at night though

room service was available in the evening because the restaurant was closed to in person dining

spa bath did not work, there were ants in the bathroom and there was a really loud noise in the

a lot of delicious- ness came out of his small but thorough kitchen

the location, design, comfort, staff, cleanliness, and breakfast! 10/10

breakfast is made to order from a creative menu featuring mexican dishes as well as oatmeal,

we had breakfast on our patio each morning

the place has a kitchen and about five people just being there 24 hours a day doing nothing else but opening

only one: wifi only in the patio and there is a problem with connection sometimes

wifi was a bit slow

probably the best hotel laundry service i ve ever had

nothing! except perhaps the music by the pool, but that is a tiny, tiny point.

excellent place. full of character. simple, yet elegant. incredible breakfast.

we only had breakfast each day but it was of a very high standard

the gym was bigger than most

the wifi connection was great so i got a lot done online

wifi kept dropping

bands and musicians at the restaurants more than i would like, hot and stuffy, old facilities, wifi does not

perfect location strong shower pressure strong, fast, and stable wifi helpful staffs

the wifi system would cut out.