the grounds, pool and restaurant are really lovely and the staff are very friendly

the spa was available when we needed them and the experience was great

staff was extremely helpful when arranging transportation and assisting with luggage, room service, and spa

wifi didn t work.

lovely garden and swimming pool

grounds, pool, and restaurant are all great

the pool is refreshing

i wish the room to the side of the pool could be turned into a bar for poolside drinks.

secure parking

location bus line out front door. pool

the included breakfast is an actual meal, not just bagels and juice and the staff was incredibly pleasant

the bar is amazing

the room was clean, and we had access to the swimming pool, gym, and parking nothing more to ask for

there was one unit which allowed pets. a very nice unit but pet charged seemed excessive

minimalistic breakfast, nearly no parking and airco noise

wifi was very good

breakfast was very good, although after a few days the choices you get can feel a bit repetitive

breakfast options were too limited and not all servers were consistent in knowing what was included

gorgeous courtyard and pool. restaurants had great food. comfortable rooms.

and i haven t even mentioned the pool and jacuzzi

was no room service, the restaurant/bar was down the street not in the same building

very spacious rooom and light. late check out and early check in were possible.

very spacious rooom and light. late check out and early check in were possible.

we had a lovely large room, upstairs, with a kitchen of sorts which provided all we needed, although we did

we didn t use the kitchen but it looked well equipped

we had a kitchen and made our own breakfast

the kitchen is delicious

kitchen was ok but could have been better

receptionists not all that willing to assist us and the doormen were better able to help us find laundry services

wifi inconsistent.

- lack of room service

fabulous location and quite a pleasant environment. clean. excellent parking.

the staff was friendly and the wifi was very good

wish they had a toaster for the bread at breakfast and a stronger coffee

i would have liked breakfast to be included for that price.it wasn't cheap.

the room great the common areas great including breakfast great staff friendly and helpful.

the wifi is also pretty solid (22mbps) and you not only have a desk in your room but also a table in

also they provide a free basic breakfast which was a nice surprise

electric wiring is old, bathroom is disgusting, wifi non-existent in the room, towels are at least 20 years

the wifi was really slow but we were there for vacation and not really to work so it wasn't a big

the wifi worked well, and the room amenities were good

wifi was good enough for streaming etc

wifi, hair in bathroom, bad water pressure (maybe due to oaxaca water shortage), there is a window

so convenient for location, room was great, shower was great, wifi was strong in room

the wifi was very patchy and the hall is very loud.

but the real issue was the wifi, there was none in the room and we had to go to the lobby to have wifi signal

wifi often cut...

wifi kept cutting out and reconnecting

we placed laundry in the laundry bag without filling out the information and they assumed we wanted laundry

breakfast was great

the facility has a luxury spa and gym, as well

incidental prices, mini bar etc are above average even for this amazing 5 star property

the pool, the gym, the club, the restaurant and room service were all top notch

gym, only four old machines and two of them broken

- the gym comes with a very basic equipment (basically just a treadmill)

parking simple and efficiently organised

the room had a smart tv but no internet connection was available, so no netflix for kids.

no dinner/lunch restaurant or room service.

breakfast was a wonderful bonus. privacy of rooms was great. courtyard was beautiful.

staff were fabulous, the room was clean and comfortable, breakfast was varied and tasty, and the location was

the bar area was open later and had snacks to enjoy

lovely outdoor bar and dining area

beautiful outdoor bar and seating area with tropical plants and massive palm trees

i really appreciated that they offered laundry services cause my son had got sick on the car ride over and they

glasses or cutlery in rooms which is strange given that rooms have a kitchen

the pool is tiny and right next to the front desk

the pool looked inviting, but we had forgotten our swimsuits

refurbishing desperately - i booked a villa with a kitchenette- no plates, cups, silverware- nothing and gas

and had to be rewired, there were no instructions for use of the telephone to call reception or room service or

extremely friendly and helpful, the bed very comfortable, the hotel was very clean, and the free wifi worked

the food and drinks at the hotel bar and restaurant were excellent

wifi in my room

very good to have grab bar in shower

no pool. and no parking till after 8am.

is not parking at the hotel, nor the hotel have an agreements with any of the public parking around

mold was growing in the bathroom ceiling, mattress was absolutely cheap and horrible, no support, wifi was slow

wifi, ac, beds, hot water

the wifi barely works in the room. it was out more than it was on.

laundry service was same day if you drop it to them early enough and was reasonably priced

best continental breakfast

everything more the breakfast ud83dude04

limited parking space

delicious breakfast

on top of everything they did not offer basic services such as frigo bar or laundry

the terrace bar was not open yet

was great, friendly staff, very helpful, excellent breakfast served on the rooftop with great view of a gorgeous

the breakfast is super delicious & staff is very helpful & flexible

the ambiance was great, very nice location and breakfast was delicious

laundry facilities would have been handy.

despite being a pet friendly place, once they saw how terrified i was of their cat, they did everything to help

a separate form is required for pet check-in, deposit of 1000 pesos + price for pet stay we paid was a third

wifi was pretty great as well

an added benefit were the friendly pet dog and cat roaming the property providing plenty of entertainment

ac, fast wifi

in the drywall in the hallways, no service to the pool, we put a sign out for room service and it never got done

location, free parking

the parking lot, the location, and the taste of the food.

nice pool area

a lot of delicious- ness came out of his small but thorough kitchen

we had breakfast on our patio each morning

we were on the ground floor near the kitchen / main door so was noisy as well at night

breakfast was delicious and varied

breakfast was served in our room with an exceptional and diverse number of menu options

the reception helped us make tour and taxi arrangements as well as get laundry done

breakfast area and food was nice, the staff was extra helpful in arranging taxis and sending laundry out to be

they do laundry really reasonably- within 24 hours

hotel does not provide laundry service, which we needed

the hotel nice little cafe inside decent place for a couples would not recommend for family with kids

location and laundry facilities were awesome

super comfy room and amazing breakfast

if you want anything from the bar i think it would be great to ask questions to make sure you are getting what

breakfast was the same every morning

the breakfast was great

and they also have a laundry service which is an extra points for me

clean room, delicious breakfast, comfortable bed, great location and an extremely helpful staff make this small

breakfast was very good

breakfast at casona di tita was extraordinary, from the organic eggs, and artisanal breads, to the

breakfast was great with cake, jams, fruits, coffee and eggs, so good

also did a laundry service for extra charge

and the laundry service was super quick

no card payment accepted. bad communication regarding laundry service

one of the staff members wasn t very helpful, my friend asked for laundry service and they dropped the ball

very friendly staff, close to everything, very clean rooms, parking available, excellent!

laundry service: same day service promised by 5 pm, didn't arrive until 5 pm the next day

breakfast is memorable, with delicious juices, bread, hot chocolate, and several classic mexican

huge confusion from the front desk staff and kitchen, in which we got caught up

the breakfast and dinner was delicious and the use of the library and terrace for drinks each night was

we got vouchers for a mezcal tasting at the hotel bar at check-in, complimentary, which was well thought of

outrages laundry prices

beautiful pool and grounds

wifi access was via what sapp

reliable and steady wifi all over the

also the quality of meals in room service and the bar where quite disappointing

no laundry service was inconvenient

decent wifi signal provided on the different sections of the hotel

an old hotel, so the wifi wasn't great in our room (at the back), but it didn't really bother us because we didn

room had pretty much no light and the wifi of the hotel (which works perfectly fine) didn t reach our room

wi-fi in one of our reserved rooms had poor wifi

booked, and the staff was more than willing to make me some coffee as early as 5am even though breakfast didn

everyone was so welcoming and friendly, breakfast was good and the sweet bread is delicious

- breakfast was a bit minimal (but we liked the juices)

the breakfast was delicious, and they even offered to serve it to us on our terraza

also, on a couple of nights there was some noise from a bar a few doors down, but the amazing staff at the

the lady at the front desk was very helpful and helped us get laundry done - all the staff were very kind

our only complaint was the bar noise from across the street

a little noise from bar next door on two nights. shower didn t drain well.

there was also a nice rooftop bar - though the views were limited

wifi was good for working/checking emails

laundry is incredibly cheap and efficient

good wifi- was able to work remotely for 5 days with only one crash

staff is wonderful and there was a solid flavorful breakfast

the beds were so comfortable, strong wifi, very clean, nice soap, friendly staff and an incredible breakfast

wifi was good, however spotty at times. it took a while to find the best areas for connecting.

no laundry facilities on site but a very efficient and good value local laundry just across the road

the laundry was facing the hotel so we dropped the laundry to them and they brought it back for us

thanks to the wonderful staff who helped with our travel arrangements and took care of the laundry which we

laundry in front of the hotel

are the staff perhaps the most helpful, friendly and responsive group i have ever met there is a laundry across

the hotel did not have self laundry in the facility- that s it

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

wifi didn't always work but this wasn't an issue for us

when our next door neighbor or the room service people are hanging out at their courtyard we can hear them from

where sleeping in the room below the rooftop bar and it was incredibly loud and it was open until 12 am, we

around the corner is oxxo, great restaurants, and even a bar and club

the breakfast is served across the street, excellent food and big

claim to include breakfast, but that only consists of stale pastries

terrace, and my private terrace wasn't so private after all as the public one connected to the bar was next door