the nightly surprise of a false alarm. ( perhaps the lack of laundry facilities ).

doesn t have laundry. doesn t have grocery nearby.

we found someone's dirty laundry, also in the bathroom there was mold on the shower gel jar, there was a lot

a laundry and dry cleaning were advertised at this motel but weren t actually offered at all.

, breakfast, room was clean room service is good we had a decent time off to stay in the

excellent breakfast. staff really helpful. furnishings vey impressive.

hotel is very pet friendly and the staff are particularly attentive

no bar, funny restaurant set up, small room, dreadful breakfast room service

breakfast was perfect - full scottish breakfast, porridge, rhubarb compote and the view included

and unhelpful - having to wait over 30 minutes for a rhubarb staff to call us back for our room service, only

the web site indicated onsite laundry which was not the case.

no laundry

massive bed, it was comfy. allow me to early check in and my car stays after check out.

bar in lounge full with drinks

plenty of parking spaces and the bed was huge it was amazing

location easy 20 minutes walk to royal mile good selection for breakfast laundry facilities handy for travellers

no laundry service. helpless stuff at reception

took some of my clothing by mistake to the laundry, but they were able to clean it and return it before my

we had arrived in a mini bus and parking was not an issue - thank goodness

the pet welcome pack was a lovely touch too

i asked for laundry (just wash and dry) and she offerred to do that for only 5 fee, which was very nice

free wifi

stairs are a little steep and windy so need to be careful with little kids

i was there for 4 days with my two kids and it was perfect

wifi was shocking

no spa or laundry services on public holidays

i also want to add that the receptionist told us that it takes a day to do laundry, but it took 3 days and we

information in room concerning air con,room service,laundry etc

we asked for an early check in due to health reasons and ryanair changing our flights to a very early flight

breakfast was excellent location for our trip was brilliant too gents on the door, oh my lord, were

quick and excellent laundry service

wifi

room had wifi, surround sound, well stocked fridge and original paintings adorning the walls

excellent wifi

tons of space in the kitchen and dining/living area

they do provide laundry service to a company in town, but you pay for each article

is no laundry room, although it may miswrite on booking

since housekeeping had been sleeping on the job, they didn't charge us for the laundry and the coffee we had

which was freezing cold due to being as far from humanity as possible and beside the staff and laundry facilities

they didn't collect the laundry in spite of several calls, they didn't clean the rooms and

we did the laundry on the last night

laundry room wasn t and and economical

the laundry room was very useful

is perfect , nice staff , self laundry , gym and huge sitting area since you can sit in the restaurant for just

proximity to attractions, laundry facility

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

also noticed laundry lying on floor outside our room, which i take was going to be used to make up beds

sudterrain room right in front of laundry packing area. a bit lacking in privacy

staff were fantastic - an excellent laundry service provided despite our very limited turnaround time, and we

laundry service

thought it would have dressing gowns for that price though you have to take into the laundry.

don't have laundry service food quality just average you have to ask for the shampoo and soap everyday, as

i thought the gym was especially nice for a hotel and really found the room and bed comfortable

everything was great. location, cleanliness and wifi

received early check in, a quiet, spacious room, comfortable bed, exactly what we requested for

the room we were assigned had an awful view of the side of the hotel and straight onto where the laundry and

laundry to be picked up by houskeeping for 12 hours yet it was never picked up

room right next to laundry had to walk round laundry and staff to get into

we were offered free round on second occasion and free laundry on first occasion - might have been better to

an industrial noise like a laundry or something similar

room is way too dark, no true laundry service option. door access card was very problematic.

of an in-house laundry service as i had arrived from ten days on the northern isles (shetland & orkney) with

we found some laundry from previous guests behind the curtains in our bedroom

the bar had no lemonade

the wifi was very patchy.

smell of damp, mould, or a smell similar to stale wet laundry on the 3rd floor and in our room, number 311 was

noisy and can hear other rooms doors slamming and teolleys careying laundry outside early in

noisy back-yard activities at 7am, moving bins, laundry etc

our package included dressing robes which we repeatedly asked for and were told they were in the laundry and

dirty laundry left out in the rain in trolleys in the car park

no spa or swimming pool

breakfast, so very disappointing

the dinner and breakfast were of the highest quality and standard

fingal is a great experience all round and breakfast is worth a mention to

i highly recommend the brulee porridge with whiskey for breakfast

laundry service is an external service

laundry was outside the bill,, only light breakfast was included in the bill

and even though the property listed a laundry room in their post, they do not have one on site

no laundry service. no iron or board. tv remote worked inconsistently. hall rugs dirty.

excellent location in old town, friendly staff, clean rooms, and super fast wifi!

we had them do some laundry

laundry service way too expensive. however found local laundry within 900 m from hotel

had coffee ring marks also didn t like walking the hallways daily past all the rubbish bags, laundry bags,

handy usb points as we d left our european adapter at home, good breakfast and well equipped gym

they allowed us to have a late check out and the swimming facilities were great

the glass walls in the bathroom as it lacked privacy , also both mornings of my stay was woken by laundry trollies

(2) could not register my card to have laundry and bar bills paid to the room because 'the system

for stuff like laundry

wifi instructions need to be clearer between pain and free options.

large hd tv, good wifi and professional friendly staff

small bar but we didn t use it

lovely little bar in reception

the bed was comfortable and the wifi worked first time

the bar area is very cosy

mini bar or room service so has to drink the bathroom water

this included giving us late check out

were treated to the surround system until 11 finally got to sleep only to be awakened at 11:15 by kids and

was terrible and very bad for ppl with kids or those not liking stairs

struggled to find fault with the hotel itself, however i would say the room service menu was a tad limited

wifi - access to bedroom not adapted and very complicated with suitcase - no maintenance on bedroom

the staff was always helpful with laundry service, directions to sites and in their assistance with booking

self service laundry

would not get laundry done there, as it was very expensive compared to a laundrette down the road

no laundry facilities, had to walk down to the adagio

reception toilets were hard to find and blocked by laundry trollies

apart from a minor issue involving the laundry bill, there was absolutely nothing amiss.

laundry service was not possible because of miscommunication

swimming pool. bar and location.

the gym facilities were excellent.

great location they allowed an early check in ! which was awesome

dropping any laundry bad experience that they changed some of the item in the checklist without informing me

i placed some items for laundry but next day they return it without doing the request

it says that there is laundry service, but it is very very expensive they make you pay per item

our room lacked everything no chairs, no slippers, no toothbrush, no laundry bag not to mention how

were great, very happy to see us and chatted to us and the kids

it would have been nice to have a laundry room to be able to wash clothes.

room backed onto the laundry room (though we didn't know this at the time) until we heard a noise that was just

no laundry facility and valet laundry pricing is outrageous

laundry service was efficient and reasonably priced

it very noisey from 6am,laundry getting delivered right under our window

us for being in the lift with our suitcases when he had been waiting for it for a while with the laundry trolley

problem was noise in our room which affected my sleep, it sounded like we were above the laundry room

when coming out of it to find our room and it smelt bad - it was used to transport rubbish and laundry which

laundry service was excellent

needed to do laundry but they forgot to provide us a laundry bag in the room, then told us they couldn t find

everyone great location1 amazing handy east laundry facility coffee nd croissants in the mornud83dudc4cud83cudffd

there is also a free laundry service if needed which is handy if you need to wash your clothes

was great to have a laundry room to use for free as a guest but oof, that needed a good clean which we did with

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

laundry across the hallway

fast wifi, great location

wifi was good too

not all the items on the room service menu was available during our stay.

superb level of service - nothing too much trouble - all night room service available

were lovely and staff very friendly and professional, loved the little cigar room and the bar was very cozy with

nothing much to comment here but it would be nice if a laundry bag was provided.

location, excellent wifi, netflix, new bathroom, friendly staff

superfast wifi

kettle and cups in the room but no nescafe, teabags or sugar. wifi unstable

location is great. hotel is very clean and good wifi staff friendly

of laundry in the hallway - our first view of the hotel from the lift

we have had to throw away clothes and spend additional money through laundry bills ensuring we didn't take the

washer / dryer available and no laundry service

staff organised laundry run for us

with comfortable beds, kettle with a lot of coffee, sugar etc ii also has big flat tv and good wifi

we stayed here twice and luggage storage and return of laundry between our two stays was handled flawlessly -

however, they were actually very spacious with plenty of room in the bedroom, lots of wardrobe space for me

basement pool was the hidden gem

the restaurant and bar team were efficient and friendly

breakfast included would have been nice.

however, we also used their laundry service and they lost our laundry

must have been near the laundry because i heard the alarm every time the dryer or washer finished

the room that had a very noisy air-con or pipes (not sure) and the other room had issues with wifi but the staff

room service no 24 hour

small problem is coming back to hotel at night nobody in reception because they had to serve in bar as well

value for money with fantastic breakfast included and complimentary laundry facilities makes it a fantastic

was fantastic, so was the room and all the amenities - complimentary laundry machines, room had everything we

laundry facility was also add on top with small kids travelling

i didn't need it but there was a small laundry room near the reception too

it also had a laundry room

on site spa is very nice; a few steam/sauna/pool options are included in the stay

food spa castle grounds all in all fantastic

views from our room which was decorated in keeping with the castle theme, excellent breakfast and evening meal

wifi was unstable most of the time, it cut off frequently at the lodge where we stayed, it was

wifi code didn't work for first day, but was soon corrected

one other thing that i came across for the first time at 5* hotel was having to pay for the laundry bag

and often got the orders slightly wrong -receptionists are very friendly and responsive -laundry service is good

girls spa birthday treat surly to be rememberd in this wonderful hotel, staff go the extra mile and

i would recommend booking the hotel bar on a weekend

excellent hotel/staff/bar/spa staff

some family must have lived there before as you can tell from the kitchen and laundry room that it was someone

room was small and located directly above the hotels laundry room where i was woken early by chatty staff

full sized laundry

room was very close to the laundry facilities which made our room and surrounding corridor very hot

outside our room (3808) was the corridor to the hotel laundry room and the staff started walking though the

dod assisted me with my laundry which was so appreciated

were very friendly even got checking in early which was great , no laundry cleaning everyday due to covid 19

friendly staff, very lovely room, comfy bed, fast reliable wifi

the bar & restaurant area were beautiful & breakfast was fantastic

a plug socket hanging off the wall which electricians came to fix, we were given a drink in the bar as an apology

laundry facilities would be good for guests to do own laundry.

out how to do it ourselves after telling her we had tried that (5) the outrageous charge for the laundry

room was nice and clean, turned down daily (if you like) and offered additional services such as laundry and

hoping that there was on site laundry

they supplied mini bar snacks for free and drinks, refilling them each day they even give you a dyson hair

there is a common laundry room with a washing machine and a dryer

wifi was very good and pressure in the shower was great, beautiful kitchen/ bathroom/ sheets/

small thing is that we had to call to ask the wifi code, but realised that we had just missed it in our guide

unfortunately, the view from our window was directly onto dumpsters, staff smoking, and laundry bins full of

of service, security breaches, no sound proofing in rooms, slack laundry service, dismal breakfast buffet

of response in getting laundry done

staff, the room, the food at the restaurant, value for money, laundry quality

we sent a large load laundry to be washed and some came back shoved & squished in paper; not even folded

a must do is the rooftop bar overlooking the square with views across the forth

both the dining area and cocktail bar were outstanding

brought my dog with me and was absolutely shocked at 100 charge per night for having a pet

expected a spa pool and facilities and got disappointed when we learned it was only massages and beauty

i loved the room service in this hotel as they take care of the details and thier toiletriesand amenitiesare

i had to walk over and around the dirty laundry that was thrown on the landing by the room staff

laundry service extremely expensive.

price that hotels charge for laundry services

in the morning was not impressed to have to step over laundry outside the room door

the bar and restaurant were also very nice with lovely views

hotel is tired and i didn t like all the laundry (clean or dirty - it was unclear) was stacked like potatoes

also the fact that the dirty laundry bags were scattered and left in the hallways did give the hotel a more

backlog of laundry filling the corridor outside the bedroom off-putting and cleared in the early hours waking

just be a laundry nearby as we could hear washing machine and tumble dryers late into the night and very

3rd and 4th floors had stinky dirty laundry stacked in bags causing a horrible stench

tv is not smart , doesn t connect to wifi, you can t connect from your phone

room service was great

also the wifi appeared to only be free for 24 hours even though we had booked for 2 nights

nice amenities and wifi

room service was very poor when we ordered food