very helpful family run hotel. the special treatment for kids is impressive

wifi was not availble lights in room were fixed after 24 hours city map was not availbe

small garden area with a pool for relaxing

staff were all very nice . great little pool and terrace

have to work more to deserve 4 stars, our mini bar was empty, the wifi did not work, we had a terrace with no

swimming pool very welcome in the hot weather - note no life rings

on arrival i was told no superior rooms for people with pets but still pay full price plus pet

pool brilliant

the pool is the cleanest i have seen and very refreshing

a fabulous spot to rest and relax in the heat and enjoy a swim in the long pool while contemplating the monastery

was not working, wifi was rarely working, breakfast was the poorest during our travel in spain

location was good and there was food served in the restaurant bar all day

receptionist a bit miserable but the bar staff were great.

the recently remodeled their bar and it looks fabulous

bar staff work really, really hard, and were pleasant and helpful at all times

breakfast was very good (you can choose type of bread/baguette and local hams, somet sweet pastry,

there is a bar just in the same building where you can have a drink and dinner

friendliness of the staff, who were vey helpful and the complimentary wifi

i was happy for the gym room

friendly staff, good location, excellent value and a great breakfast

there is a pool in the middle of a lush green garden

beautiful decor, lovely walled garden with plunge pool and dogs welcome.

friendly people, great location everything is nearby, nice cold but small pool

style hotel with a patio, garden, and pool

kids loved their beds on the mezzanine floor

the only hotel out of 4, this trip, not offering a laundry service

bar wasn't open

neither the bar nor the restaurant seemed to be open (it was january) but this was mitigated by the central

great location, car parking free on the street, great help on finding the public swimming pool!

terrific staff. helpful and friendly. spacious rooms. hot showers. great wifi.

wifi was weak. would have been nice for the bar & restaurant to be open on friday s.

they were incredibly accommodating with an early check in and late check out

basic room, wifi couldnt reach to the room at all due to the thick walls

location fabulous views good parking room very comfortable good size and good bathroom excellent

location has to be the best in town with stunning views from the terrace and parking just outside the gate

we had a car and there was safe parking right next to the hotel

breakfast is in the bar and very cheap but

very clean and good pool

great wifi, lovely staff with a small smattering of english, enough for us to be able to communicate in

good wifi

a brochure with details of local amenities and wifi code etc would be

staff at the hotel, we arrived to find no water in our room and the bar closed and it was 45 degrees, we had

premises has bar and restaurant facilities which were not open, which was a little disappointing

wifi was poor - patchy at best and stopped working a lot of the time

to drink tea - bad bed covers and sheets - bad cushion - the worse: we were hungry, there is no room service,

there was no bar / restaurant but i should have read hotel details better the room was very warm and in december

furniture, strong smell in the room from cleaning liquids, wifi went on and off every minute, we stayed on fiesta

calm neighborhood, good place to stay with kids

they were able to sell us a bottle of water after the bar closed and that means a lot

the pool area was a lovely surprise

lovely pool

location, not right in city center but 15 min walk, easy and free parking

bar

high quality facilities, pool, delicious breakfast with lots of choices, gym, parking space

gym is 4 machines in a small room in the basement

room service food wasn't great.

pool is small

bar on the roof it did have a vending machine selling drinks but it only took coins, we needed it

the verry responsieve housekeeping, laundry service within a couple of hours

high cost of laundry service for just a few small items

expensive laundry service

beautiful hotel with an amazing view and a wonderful rooftop and a swimming pool

hotel, great views across river to old town, lovely rooftop bar and pool, spacious rooms, helpful staff

enough clothes with you - laundry prices are outrageous

do not have dry clean laundry service

over expensive and inadequate laundry service

the laundry service would not have been able to wash, dry and return things to us in time to wear each

also the pool could be heated just a little bit, it was a tad chilly

linens smelled strongly of scented laundry detergent.

unfortunately the swimming pool and hot tub are not opened yet.

were a good size, extra bed was set up on arrival and the kids loved the whirlpool bath

the only negative is the gym which is very small and badly equipped

wifi was a touch tricky and the lighting in the bathroom was a touch confusing- really minor though

how professional and quick the staff were at check-in and able to accommodate my last-minute laundry request

i appreciate how accommodating the staff was in terms of last-minute laundry, i found the base prices for the

great breakfast , excellent laundry service - parking under hotel and aided by very competent parking attendant

only got 1 face cloth for two people, not resupplied when removed for laundry

swimming pool quite noisy with kids playing football from 8am there

it felt as if the room was next to a laundry factory working only a night time

prohibitive prices to send out laundry. i wound up going to a local laundromat c. 2 km away.

excellent wifi and a spacious comfortable room that faced onto a central courtyard

the room was quiet and with good wifi, just like we asked

or you can park by yourself at arenal (public area at a park where there is a real plane for kids to play)

no bar no lounge shabby room too small breakfast not good value all in all wouldn't go back

wifi need upgrade

- like if we laid on bed, there's no wifi connection

availability of a staffed bar with soft drinks, beer, and a selection of bourbon, gin, etc

you can order a drink on the ground floor bar and enjoy it on the roof overlooking the mezquita

had a shirt lying on my bed that was taken - not sure if it was by accident or it ended up in the laundry

very good location and spaces for my family with 11 person, including 3 kids and 2 youth.

room we were checked into 2015, had no wifi, was suggested to us to go downstairs and use it

great location in historic centre and comfortable hotel. bar food was good.

large laptop safe, good wifi, rather warm room

bathroom walls annoying and dated seems like something from an 80 s bond movie buggy wifi breakfast served a

the wifi is good

really fast wifi exists in the facility and the room was directly facing the most important structure of the

the staff were very helpful they gave us early check in and late check out

was no room service after 11pm

no answer from the room service number and gave up in the end

the staff were very helpful they gave us early check in and late check out

poor wifi connection

the gym is on 3rd floor from the backside, in front of the laundry room

laundry turned out very expensive (should have asked the price before ordering)

the gym is on 3rd floor from the backside, in front of the laundry room

we could hear or neighbours taking a bath and kids running in the hall

and droopy, the terrace on the roof seemed unfinished, there were missing dumbbells in the gym, only one towel

a hidden gem: the rooftop bar with the best view over the mezquita

location, location, location!! breakfast was good. roof terrace bar great.

breakfast could be better, wifi didn t work at room

throngs of tourists promenade all evening and into the very early hours along the street

excellent location value for money plunge pool

so i looked on the web and found one a few miles away, so she called us a cab and we did our laundry there

the bed was comfortable, the hotel was quiet, and the free wifi worked well

slow wifi

free wifi

almost no wifi!! i m a blogger so i couldn t post and stories, only using my data.

i would 100 recommend eating at the bar in front or go for drinks

our room had views of the plaza which had a great little bar that was popular, but never noisy

no space or equipment (eg chopping board, kitchen knife) to prepare even a simple breakfast despite various

we were in the duplex apartment and it was extremely comfortable with a sofa and kitchenette in the downstairs

we had the room with a small kitchen and lounge and it was perfect

the wifi was useless and didn't work at all.

great location, fantastic terrace bar and wonderful breakfast.

better wifi would have been good.

nearly didn't see the rooftop bar because they didn't tell us about it until we asked for a drink

the wifi never worked.

they offer a laundry service with ironing

constantly needing to dodge workers moving laundry and cleaning equipment around, and no bar or food available

laundry for a few items was expensive

laundry price was really expensive

very nice, clean, well equiped hotel with great wifi

sending clothes out for laundry was also easy and inexpensive

we were assisted with laundry, much to our delight, since there was no laundry facility nearby

the kettle and no drawers at all, bed looked good but you couldn t sit up as there was a metal bar but no

i didn t sample the food but they had a full bar menu

the rooftop bar was nice and the location was convenient to everything

was no laundry, no hairdryer (this is a given for a hotel) and they said food but there was no restaurant

wifi connection is good too

poor wifi, very noisy

wifi fine

wifi is not very good . over price .

wifi code changes so we were given a code that didn t work and the front desk was in a hurry to

a cafe and bar were situated at the entrance of the hotel - very handy for breakfast and a quick snack

wifi in room rarely worked

bar at hotel no fridge or tea or coffee making facilities in room only one chair in twin room

walk to tourist sites; good a/c; refrigerator in room; tv with a few english news channels; good wifi; 15 minute

a lovely bar is only 1 minute away

the bar and restaurant in the ground floor is like a film location

too bad the bar was not open. the shower was not strong enough

loved it. pity the bar wasn’t open, but not a problem, as plenty close-by.

informal staff, a really nice old school wee hotel has a lift, a bar and optional breakfast room, and double

nothing. they tend to over charge for laundry compared to many hotels in spain

pool was primary reason to book for our kids

room service was not the best food, very mid

super location, nice ambiente on tbe rooftop bar, nice buffet breakfast.

we travelled with our kids, they had their own room next door but you could close a main door to both rooms

had a drink in the bar - very comfortable and reasonable

hotel has a gym and a bar

doest have a kettle and using warm water from the coffee machine is not good for tea( but the room service gave

and clean rooms with all the amenities you require and for a 4 star hotel, it has a gym which is very much

hotel bar closed on a saturday night

the small bar in the reception area was closed

wifi works well all over the place

that it s published as a 4 star hotel with a restaurant and there is none available, not even room service

in addition, there is no room service for food or drinks

no room service - for a 4* hotel that is unacceptable

were hoping to do some laundry, coming off a longer trip, but their service doesn't operate in the weekend

answered all our tourism questions cheerfully - and also my city questions, like where to do laundry and how to

stayed for one night with my two kids

breakfast was fab

good hotel with great facilities, especially liked the spa & great buffet breakfast, with lots of choice

wifi reception was a bit patchy

wifi was great in the room, few glitches but reconnected quite fast, hotel is close to train

wifi needs improvement

close to city centre and pet friendly at a price

the hotels fault, but the booking website states that the hotel allowed pets, but what is not stated is that

the continental breakfast was very good and an honour bar was a nice touch, except there was no vodka

spresso machine etc); honesty bar; car park right next door; easy to find; nice little pool; breakfast amazingly

building and pool, very friendly and helpful owners and staff

pool was an added bonus

the spacious rooms feature large, comfortable beds, and the presence of a pool adds to the overall appeal

15am the laundry carts were being pushed around above us

excellent location, very nice bar area which also served light lunches

there is a great bar that serves snacks, sandwiches etc and room service is available

room, very spacious with a separate room for our kids (which they absolutely loved)

so well to family, we had a cot placed in our room and being able to get warm milk from the bar for the baby

wifi access system is a little clunky, with codes that didn't work

top terrace bar was lovely, but we had to go look for service

nice to have a mini bar in room. breakfast was also very good.

the wifi was fast and we were able to connect to netflix

level at that time i had to run down - ok take the lift - to reception to see if the terrace bar was open

cost of dry cleaning/laundry in the hotel was prohibitive - it was cheaper to buy new socks than have them washed

the room service food wasn t great.

think kids shouldn t be allowed in the roman baths

the courtyard and pool area you don't want to leave the hotel but its a short walk into town

the garden is magnificent, very peaceful, the pool beautiful

areas was dirty as these hanging displays were covered in dirty and dust, there was an area where laundry was

pool hours

modern hotel with spa facilities, included in the price

hotel bar could be open later.

nice, small pool on the roof top to refresh

extremely helpful and friendly staff. very clean rooms will full kitchen free laundry

location, comfortable rooms, good prices in the bar

wifi was weak.

the roof top pool and sun loungers are an absolute bonus after a morning spent around the city, what a great

location, roof top pool and bar are great with nice views of city, rooms are clean and very big, nicely decorated

good location, lovely pool and gardens, dining on the terrace

it has a well-managed, beautiful garden and pool. it was perfect for kids.

we had lunch in the pool bar/restaurant which was excellent and good

minor issue is that whilst wifi is freely available in all parts of hotel itis pretty slow particularly in the

pool was not functioning due to season - no problem