in the room filthy the bed was just ok there was no laundry bag no soap in room not 1 towel the remote for tv

smell of marijuana was so strong coming from the employee desk and laundry area

need more handicap parking.

smell of the sewerage was coming from the kitchen sink so every time you showered the stronger the smell got in

lobby/hallways/elevator/parking lot and grounds were well maintained

the on site washing machine tub was covered in mold it was so bad i went to the local laundry mat

chose this for the guest laundry service

when we would ask for towels they would say they were waiting for them to come from laundry

room was hot a/c was spotty and the room smelled like a sweaty gym shoe

never enough pool towels

parking when there is an event at the center up front

breakfast in the morning

wifi did not work

parking lot entrance sign could have been larger or more visible

breakfast was great fresh and hot room was very clean and staff was very friendly

this place is a dump and the wifi doesn't work either.

the parking lot stayed filled with drug dealers

dingy towels, laundry didn t work, bathrooms were unkempt and need updating.

the included breakfast was good and had many options: eggs, sausage, pastries, cereal, oatmeal, yogurt, coffee

breakfast consist of eggs,sausage bagel, toast, make your own waffles with syrup

excellent service, very clean rooms the breakfast was also awesome

staff was very friendly, early check in was great, clean facility, and good standard breakfast.

in any way because it is up to management to keep it stopped they had no trash bags they had no laundry bags a

they had an inside pool, laundry room on our floor (only 1 washer and 1 dryer but thankfully no one else was

had to go to front desk to get more towels. no room service.

clean & modern ; centrally located ; nice beverage bat & breakfast ; great staff ; lots of parking

property was close to the casinos

fixed, dry blood and other stuff on walls, chair was covered in stains and drug exchanges in the parking

towels and linen was clean but stained pretty bad and parking area was cramped.

wifi didn t work, front desk attendant said it must be down so was unable to complete work that i

poor wifi and because of this no tv at all

the wifi was slow

all the way from san antonio texas to enjoy our 3-day stay at that hotel and ended up at all the casinos very

very convenient location, ample parking.

in the tub, fridge didn't work, hot in the hallway, pool not available, bar not available, washer and dryer

property with close location to casinos

our room of large with mini kitchenette

free laundry

was a little to hard for me and not enough shade around pool

the breakfast

breakfast should remain open until 10:00 am.

breakfast could use some work.

room at right temp. when enter and feel clean. up to date equitment. parking lot are well lit

room came with a kitchen and nice size and located around everything within 10 minutes

my husband had to fix it himself by running water in the kitchen at the same time since front desk wouldn

the room was spacious and had a mini kitchen which was really nice

ample parking

liked the friendly staff, convenient location, kitchenette, amenities

breakfast could of offered a wider variety of items but the coffee was good

parking space is a bit small

dirty swimming pool

accessibility, spacious and clean rooms, free parking.

back by the laundry room, water drains into parking lot & the algea growth is slippery where parking spaces are

well lit parking lot

super modern, clean, smelled amazing, breakfast was great.

there is 3 hotels together and tru is in the back. the parking can be confusing.

good stop in lake charles and kids friendly

parking

indoor heated pool. coffee bar

we didn t utilize the pool nor exercise room during our stay

front desk clerk was friendly and helpful. breakfast was nice and refilled regularly.

myself and my kids loved the indoor pool

laundry bag

it made it hard bc we had to leave and go wash clothes at laundry world

not much parking available.

pool

need to fix the pool

bed was comfy and i love the kitchen area

i stayed on the 3rd floor in a very spacious suite with a cute little kitchen

breakfast was good room got king size bed plus sofa/bed that's very helpful highly recommended

parking was scarce.

parking lot was crowded & spots were somewhat hard to get

parking; large comfortable room; hot shower; guest laundry on site (pay) and a good breakfast selection

pool was a nice time and breakfast was ok

smell of the lobby and room , gym was trash and not available, door was difficult to open and close

the breakfast was not as good as before not a variety the room was great staff friendly t

olive garden in same parking lot

most hotels i have stayed in have provided a laundry bag for dirty clothes

needed plastic laundry bag for swim suit

hotel has no laundry room

cleaniness of the room needs improvement (no trash bags, no laundry bag)

prevented us from using the pool and the lazy river