this was a beautiful old hacienda with heated pool and well-maintained gardens.

friendly staff - peaceful place - great for kids. very good wifi.

pool and surrounding area were great.

friendly staff - peaceful place - great for kids. very good wifi.

friendly staff - peaceful place - great for kids. very good wifi.

the farm is fun for the kids, you have extra activities like bikes or horse riding

the pool is very large and well-designed, with plenty of loungers around so you can find a spot to

they have a really nice tennis court and a fabulous pool, plus a couple of cute bar areas and a lovely restaurant

there s a barn for kids, playground, horse ride, great pool

all of it! room, restaurant, pool, trees, gardens.

ample parking the restaurant is very good and service is very good

the restaurant and bar staff were very attentitve and the dinner we had was really tasty and good

the gym was too warm and didn't have any free weights.

the fact that the hacienda has both a gym and swimming pool is a great add on

the parking area is really big and can easily accomodate a lot of cars

very central and convenient to restaurants/shops/plazas and parking is on-site

parking very secure within the inner courtyard of the hotel itself

large rooms, quiet and pretty setting.. central location and on-site parking..

it does not have a restaurant within the premises and therefore you cannot request room service, but still the

location is perfect, and parking is secure.

room service is first-class,

location, clean room and comforable, big open areas, play area for the kids, nice big screen tv, big bathroom,

the swimming pool was huge, heated, and very clean

swimming pool music could be too noisy

at the pool area was not available

breakfast actually was very bad; the scramble eggs were very dried without any seasoning the

the parking lot, a car was behind us when leaving the hotel, he parked in a restricted area

very clean, awesome breakfast, comfortable beds.

i had assumed it was for travelling businessmen for the local factories, but the breakfasts were filled with

wifi was strong

noisy fans on 3rd floor, possible roof ventilators. industrial zone. very small pool.

gym is under my expectation

wifi did not work properly swiming pool not available

also we couldnt use the pool because it was being

wifi signal was terrible

clean easy to access great parking good to stay one or two days

location is great, rooms are huge, off street parking, secure

excellent breakfast in a building away from the main compound

breakfast was announced from 7 a

gym equipment could have been updated.

large room in excellent condition, big courtyard with restaurant, gym and pool, room also with air conditioner

breakfast is coffee and toast, anything else is extra

view and was comfortable definitely recommend if you are in the area will book again plus free breakfast was a

not clean and wifi didn t work and a condom left in the room

breakfast was just ok (fruit, toast and coffee) but menu breakfast was really good

the breakfast quite good

had laundry done for a family of three the day before i checked out

gym, swimming pool and overall set up of hotel

loved the buffet breakfast and their service there

first day we got there they told us breakfast was included, the next day that it was not at a much higher price

has good space for parking

the pool, and the restaurant

the parking lot was very tide.

gym must be improved

1. room furniture, although modern, not very functional. 2. room service ... extremely bad.

the swimming pool was out of service (which wasn't mentioned even after asking about the terrace)

beds were comfortable free parking

pet allowed but literally not one blade of grass for miles

the buffet breakfast was also excellent

breakfast was expensive for the poor options for breakfast

parking was covered and with direct access to lobby

that la pet friendly

good breakfast, logistically good positioned, clean rooms, laundry service fast

some kits are missing like hair care kit they don t offer clothes ironing service only laundry

room was very small it had no parking

breakfast selection was very good

breakfast probably could have been better as eggs were over cooked

clean, they offer a great cookie during the reception who helps to give an smile from my kids

the pool was little

the wifi is stable and the bathroom is also nice

pool had many problems / maintenance issues.

very clean, super nice gym

the room service food is also good, just took some

breakfast was amazing and the staff were exceptional

don't have pool

the gym was complete. the room had all the details and was clean.

convenient location fair price good room service

breakfast included

breakfast started 20 min. later

cold, noisy, small. tv: bad image quality and no sap option. breakfast included

the breakfast offer instant coffee

very well set up, clean, comfortable and nice breakfast buffet

very good breakfast

breakfast selection was good!

they don't have room service

removed the breakfast like 5 minutes earlier and we weren't able to eat something there

breakfast and staff

wifi was challenging

safe parking

we had breakfast included; it was tasty and enough to satisfy the hunger and handle till lunch

was at a good price, the buffet for breakfast was excellent, the staff was super nice and was able to help us

wifi wasn't free they charged extra once we got booked

7 pool chairs are a joke

comfortable accommodation with good parking and restaurant and bar

the pool & the service of the personnel, they were very kind with my family.

comfortable accommodation with good parking and restaurant and bar

the wifi did not work at all and the staff could not offer me a new room with working wifi because the

usa main hotel chains but way above in courteous service and excellent breakfast and restaurant room service

the pool area is nice but the pool itself wasn t very clean

slow wifi and very unreliable

pool temperature

the gym was small with just a few machines and lower weights

almost forgot, it was missing a laundry room too

staff, position, parking, quick check in and check out

very comfortable, safe, cleanest, room service excellent location, affordably prices recommended

the attention in the restaurant for breakfast, the cleaning staff was very nice.

parking spots.

we also requested laundry service and we asked multiple times about the pricing

the room view was to a parking lot where ypy could see junkies and drunks

wifi didn't work

great staff, comfortable room, excellent breakfast, perfect pool.

the wifi was also not working and we brought it to their attention but they just kept handing us the

nice buffet breakfast and a beautiful park across the street

breakfast buffet is good.

parking area isnt enough

it is super close to the city center, it has safe parking, room is super well equipped and the service the

gym old, dirty and machines don t work

this is ashame because the onsite breakfast kitchen, food, dining room and staff is excellent (wish it was a

poor tv channel options; pool closed.

rooms, good wifi, friendly staff, great pool area that is very well maintained

rooms, good wifi, friendly staff, great pool area that is very well maintained

hotel has a very good location if you travel by car: it is easy to find it, there is enough parking space and

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

better breakfast option, better bar. wifi and cable system bad

room very clean, swimming pool, good free mexican breakfast, parking lot, very quite, lightning and the attention

in general were super clean, beds very comfortable, parking availability very appreciated :) staff were helpful

parking was amazing

rooms are big and have air- conditioning the hotel has parking zone

water in the pool was cold no wifi broken fridge broken bath top tv didn t work when we got there room service

the pool was not available for guests as there was a private party taking place that evening

the receptionist told us it was the pool heater

food in general was extraordinary; wifi service was very good and the room itself was gorgeously decorated

the heated pool was divine and the lovely gardens left us feeling truly serene

didn t have any rooms available, so i had to fix my hair, put on my make-up and dress up at the gym

there is a gym by the pool

electricity for more than 5 hours, no air conditioning, wifi, light or able to connect computers nor phone

parking was kind of difficult

no parking space miscommunication between staff

the parking space is not enough and you might need to park your car on the street

i hate being forced to pay for parking, rude and aggressive

parking lot is very small

no swimming pool

they have a pool and a bar in the roof top

wifi doesn't work everywhere, and sometimes housekeeper forgot to leave coffee cups and towels.

about the staff nor the rooms, really comfortable, good location for most places to go, breakfast really good

and the pool heather was bro and the pool heater was broken so my kids didn t not

the laundry schedule is only in working hours and they do not have irons for rent

have a bar that plays music very loud until 12

the gym barely works, you need to be creative

are very small but adequate, the room key often has to be reprogrammed at reception, the parking would be an

rooftop bar is a great spot to view the city and have a drink, it get pretty loud up there on weekends so

oddles of parking spaces right next to building

the staff was very helpful. we appreciated the laundry service.

no windows in the room and the spa is very expensive. nothing is included in the fee

a great location and if very clean, has a jacuzzi and spa has great prices

you can also get use of their kitchen

we set up our spa day at check-in and went to our lovely room before setting out on our adventures in the centro

s no calm and tranquility, a lot of noise and music, pool full of kids, there is no adult space where

there was not freezer in my room is always good mainly with kids

i love how big the room was and the room service was amazing!

pool was good for the kids and the little playground was also used intensively

was a heated pool, which was my first criteria, food was good, got a covered car parking which was included in

covered parking was dark and without direct access to the hotel.

friendly staff, great location and wifi service.

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and

clean and spacious room. good buffet breakfast. free parking.

place to stay, wish to had more time to enjoy the swimming pool or restaurant

the bar is fantastic thanks to emily valentin

were unaware that the included breakfast buffet ends at 8:30

the bar and central courtyard were very nice

hotel, beautiful room, amazing beds, great staff, excellent breakfast

spa will open soon, so did not have the chance to try it.

the breakfast is very good, and it's close to coffee shops and restaurants where you can have a lovely

breakfast was literally down the hall. super convenient.

some rooms have no natural light at all. wifi so-so.

we love that it is pet

they have spa service to your room

comfortable bed, good working wifi, very clean and a shower with good water pressure

pet friendly low cost per dog

wifi worked well

room was in the second floor, difficult to get luggage and pets up

good wifi

wifi was not working properly

there was no wifi as a foreigner it is necessary to have a wifi.

also the spa tub handle broke off in my hand, i was given a regular room and charged the price of a suite

wifi didn't work

wifi is excellent: numerous different options provided at check-in, and a strong signal is

also, there are advertisements for spa services but the staff knew little about them and the masseuse didn't

great location and price! lovely breakfast!

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments

the simple european breakfast was very nice

there were occasional disruptions with the wifi signal, but nothing terrible

good wifi

location, staff, ac, shower and wifi work well

wifi didn t work, the tv was not working either

cold a/c in the room and internet works well, both wifi & wired

poor wifi, no gym.

neither the wifi nor the tv worked in my room

breakfast started at 7 which was difficult when business meetings start at 8

room was so close to the pool, but in the first night there was a party of others guest and it was so loud and

buffet breakfast on sundays is fantastic

breakfast was included however it was not much of a breakfast

room was very comfortable, overlooking the beautiful pool

excellent location, big room with kitchen.

even the kids loved this space

suite we stayed at had a kitchenette, but it did not have kitchenware, only a few dishes and silverware

the suites with kitchenette are all super old

perfect size little refrigerator with the mini kitchen

spa was being remodeled so there was very noisy

the breakfast

noisy at weekends nights. breakfast could be more generous.

everything except breakfast.

at the spa area, the neatness , organized environment and mostly the ancestral wisdom of the wonderful

had to change rooms due to a plumbing issue and thought we had gotten a quieter room, near the pool, but then

the pool looks a little sad, only two lounge chairs and it was hot

had a large suite with both a balcony hovering above the pool, and a terasse on the other side

nice pool

wifi was spotty, at best, but it did not interrupt our stay at all

excellent breakfast

the hotel has a lot of beautiful spaces to hang out and have breakfast at

there had been written information in the room and a map to explain a bit about queretaro and the spa services

the wifi was good and allowed us to check emails and listen to radio caroline's internet broadcasts

and i think they lost one sock in the laundry

one more advice, if you can avoid it, do not have them do your laundry, they charge twice as much as any other

one of the worst wifi i ve had in life

has no flexibility: it's difficult to have a good shower there and next to impossible to bathe kids

the hotel do not have room service.

every conversation, laugh, luggage wheeled, laundry cart pushed- everything echos around the courtyard and is

same day laundry service would be nice.

external laundry service the hotel uses is horrible, they ruined all my clothes

place, beautifully designed, very quiet and comfortable, clean, good breakfast, lovelly little pool in the

wifi could have been stronger in my room.

the parking of the hotel stole my i pod from my car

the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

if the gym is well equipped, it's extremely dirty and no maintenance is done

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

very nice staff. the food at restaurant was good. and they have a gym.