apart from that the hotel and pool is nice

there is enough room for parking

it's definitely a place to stay with kids

the food and bar were very good.

convenience of a restaurant and bar on site

with a laundry right next door

wifi doesn t work, is really slow and stop to work all the time, i just gave up and use my

in the pool for chill time

pool was heated i

s a family hotel which is fine with me but your kids shouldn t be up 2 am running around the grounds moving

we were able to do laundry here for a small fee and they let us to keep some luggage while we were exploring

the wifi did keep dropping, but when it was connected, it worked very well.

on day one we arrived to realise there was poor wifi to which the guys worked hard to get sorted for us

wifi is very strong but doesn t reach up to the 3rd floor.

* wifi could have been better

staff was trustworthy and they are pet friendly (only charging a small fee of 100 pesos regardless of how long

great breakfast on first floor as well

i wish they would offer a hot breakfast as a booking option versus just a continental breakfast.

wifi could have been better

wifi and bed

breakfast was terrible, they offered only half of a small apple and tea

regular breakfast. good decorations

breakfast was two slices of toast bread

they also said they had free breakfast but that was basically toast and a coffee

also we were supposed to have breakfast included but it ended up be only coffee and bread

thea laundry service was not

rooms we got were on the first floor so no view, only laundry room and maintenance room

the room is next to the laundry. it was little bit noisy

the housekeeping staff was very loud early in the morning and our room was right next to the laundry room

poor wifi. bare bones room

being served on a rooftop location with a terrace, comfortable beds and rooms, friendly staff and parking

parking across the hotel in underground lot

free overnight parking in a safe garage on the other side of the street

morning breakfast was very good

excellent wifi

the staff made us feel extremely well looked after and helped us with taxi booking, laundry and even had our

there weren t any laundry services (even though they say they have them), the door handle was hanging off,

5kg was 90peso and the laundry was delivered to hotel in fast time

parking os not next yo the hotel. can be a problem if you plan to use your car during your stay.

more light, better shower, close to transmitter to wifi was excellent

friendly and helpful staff, great location one block from the zocalo, delicious breakfast, quiet rooms, rooftop

the ladies in the kitchen were super nice and accommodating too

the breakfast was delicious as you get lots of options

nice to have the extra kitchen space with couch for gathering

very well located and great for families! friendly staff, excellent breakfast, quiet.

arranged for me to get my laundry done off site

with a/c - free coffee 24/7 and the use of a fridge - helpful staff - close to mercados and coin laundry

early check in

wifi was weak in our room as we were at one end of the hotel

the wifi worked well on the 3rd floor, there was good cable tv with english language options when

the front desk staff helped me in organizing both my laundry service and a taxi to a nearby village

desk workers were all very helpful with any questions we had and even coordinated with a local laundry service

we also used the laundry service which was cheap and efficient

i had my laundry done at the hotel and it was twice what i ve usually paid in mexico, but perhaps i was

finally, the wifi was awful inside the rooms, which i think is important to mention because some other reviews

the freshwater pool was great and the laundry service (very reasonably priced) and free yoga lessons were a

very helpful great location organised tour at good price organised laundry nice bfast area room cleaned and

friendly staff , and staff at the front desk was very friendly and helpful referring tours and laundry service

took three days to get our laundry back, and the front of house staff didn t seem to know where it was

they have affordable laundry service where you just leave the laundry in the morning, and you get it folded in

it was great for our 3 kids, all 7,9, and

the staff (cleaning, bar and restaurant) were very nice

lovely bldg & pool.

although small, the hotel has everything you need: restaurant, bar, pool, attentive staff and location

there was more food available throughout the day, especially by the pool

wifi can improve a lot

wifi was great, i was able to get some work done there

the wifi signal was poor in the room

they offer free of charge parking 2 blocks away from the hotel (5min walk)

our kids loved the hot cakes (american style pancakes)

helped us with laundry (definitely get it done here, the price is so reasonable compared to big hotels),

parking place is very limited in space

great breakfast staff

the breakfast and food service was amazing

the entire staff from the doorman to office personnel to the waitress and kitchen staff were incredibly nice

the staff was very helpful. took care of us very well. tv worked well and wifi was too notch

wifi was great enough to have facetime chats with home

there is a restaurant downstairs, laundry services, travel services, massages anything you need the staff

there's a restaurant and bar inside the hotel but i never used it

you sit at one of the tables near elevators on the 2nd or 3rd floor, you are near the router and wifi is very

parking options and set up

the wifi, it was hard to get good signal

for a cab they tried to make money on us and they didn t listen when we asked to have the laundry done separately

all our laundry done for us$5

laundry service - excellent time and

(the kids loved it)

building, space and style was fabulous - we loved this

wifi was not working but i was not given any compensation for that important flaw

no wifi in the room

location is excellent and is pet friendly.

wifi spotty in room 14

they assisted us with everything from booking tours, getting around to late check out and early check in

beds were a little short and wifi coverage in the room was poor.

own parking lot.

no useable wifi in the bedroom and the need to ask for the hot water to be fixed

lack of pool

short walk to main city squares, bars, restaurants etc big bonus is that this hotel provides parking if you

we used their laundry service which came back perfectly and quickly though of course was more expensive than

he sorted our laundry and was always on hand to answer questions

breakfast was great.

an attached small restaurant and coffee bar

the hospitality was great, beds were comfortable, wifi strong

i appreciated the fact that they were able to send out my laundry and have it back the same evening

the courtyard is very nice, laundry services are cheap, and the staff was very pleasant

location in centro historico near the main zocolo, with parking included

clean and nice staff at the reception. parking included. lovely place and close to the center

is very well located, if you come with the car you can get access to indoor parking from the hotel

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

the hotel did not have self laundry in the facility- that s it

the suite was immaculate, beds very comfy, great bathroom and very useful small kitchenette

currently

wifi needs improvement.

wifi was terrible

beautiful and relaxing pool area

it was a bit loud in the morning, there was a big group with kids crying etc.

spa is closed due to water shortages we think

having a bar and restaurant onsite was wonderful

the wifi is occasionally wobbly

they send their laundry out to be cleaned and with the current climate crisis, they could be more conscious

location, nice having a bar and restaurant on the property, rooms are good size and fairly comfortable

rooms without windows, bad wifi, rooftop terrace permanently closed

very nice restaurant and rooftop bar available to guests

good wifi

luis was so helpful arranging a couple of tours for us and when we sent our laundry in to be cleaned is was

also the internet was acceptable, but our room was on the ground floor very close to the internet wifi router,

laundry service could be better.

the social cause and laundry service provided was a nice touch.

laundry possibility was also a plus, since we needed it :)

laundry is cheap but unless you don t have to i prefer not to reccomend, since they shrinked my

we also had our laundry done which was a quick and easy process - just handed in our clothes with a completed

the front desk staff is friendly and will cheerfully help with everything from taxis to laundry service to

and lunch restaurant on site, free water bottle daily and large water cooler for free refills, laundry service

we organised tours and had laundry cleaned via reception which was great

the rooftop pool was affected by heavy rainfall and so not open on our arrival

the room service did not clean the room very

laundry around the corner

wifi protocol was old so i had issues connecting.

good wifi connection

great wifi

the breakfast was delicious

we only had breakfast at the hotel during our stay but it was excellent

free breakfast is standard continental, which was expected

breakfast included (including various egg dishes, fruit, bread)

central patio laundry service

the staff were very helpful, organising our laundry and transportation

hotel offers tours, laundry, houses a great restaurant with delicious breakfast and cafe de olla (the restaurant

water pressure very low and wifi reception poor in the room

wifi was sketchy. it looked like they were upgrading their wifi but it still had some issues.

wifi could be stronger

room didn t have cellular connection and the wifi was completely unreliable

excellent location, staff and breakfast.

uniquely decorated. sweet dog. friendly staff. excellent breakfast. great location.

breakfast starts at 8:30, late if you have full day

breakfast was provided on the rooftop terrace right outside

super friendly and martha the chef cooks a delicious salsa verde chilaquilles with huevos (free breakfast) every

were very helpful (laundry, more towels, ordering a taxi for us)

features and amenities cited on webpage not accurate - no restaurant or laundry on-site

they let us do early check in =) totally recommend this hotel

they take awhile to clean rooms so plan accordingly. wifi could be faster and more stable.

wifi was a little slow at times but this was a very minor inconvenience.

quiet, great wifi, great ac, friendly staff

room service system was not explained on arrival so i did not get my room cleaned for 3 days and

pool is fantastic for all ages

nice family hotel with lovely pool. the staff are fantastic and very welcoming.

comfortable and had everything we needed, breakfast at the hotel restaurant was great, and the pool was lovely

good pool and parking

and the pool

location. beautiful courtyard, nice staff and good food. staff helped with laundry.

the laundry service was quick and useful but lost two of our t-shirts.

ricardo arranged a mezcal tour and we got our laundry done will out for the day

the pool is not warm but the kids in our party loved it nonetheless

it is a noisy place when there is a pool 10 feet from your door where kids are playing marco polo

emit taxi setting up coming to hotel covid return tests for our friends and even offered next day laundry service

also, wifi did not work very well within the hotel, and not at all within the room

strongest wifi signal we ve ever had in a hotel

wifi was decent

- very nice entry hall - location is perfect - good wifi - staff is very friendly and lovely

we also had them do our laundry

love the location, the charm of the property, the staff are awesome especially elizabeth, the breakfast in the

the staff were absolutely lovely and the breakfast was very nice.

wifi was spotty.

there i fresh breakfast every morning, 24/7 front desk attendance, we felt very safe, and the location is right

breakfast was basic, it would be good to have an option of different hot drinks and the toast was

perfect would be to have a self-serve coffee station available to guests that are up earlier than breakfast time

it had parking but it was paid public parking, also said it had breakfast we left early so we didn't check it

no breakfast offered

really accommodating with the breakfast (i

the breakfast and coffee is also impressive, the pastries from boulenc are as good (if not better) than

the breakfast was yummy and the staff goes above and beyond to help their guests

our room was spacious especially appreciated the bedding, art, snacks, and rooftop breakfast.

they have a roof top bar too

breakfast was average as in an every hotel we stayed in mexico

they helped facilitate laundry service and airport pickup, and the food and beverages available were

we also used the laundry service and it was great

one practical downside for me was laundry

room service is also available

wifi was fast and reliable

wifi great

the breakfast was just spectacular

breakfast and location

my coffee style in the morning the third day and bring me the coffee before handing me the breakfast menu

there are no services: no room service, no pool, no bar, no gym but worst of all, no way to call reception

only one: wifi only in the patio and there is a problem with connection sometimes

wifi was a bit slow

the beds were very comfortable, great showers, sweet turn down with sweets, yummy breakfast as well

breakfast, best staff, great location

there is a bar on the terrace for nice cocktails in the evening( 2 on the house

coffee at breakfast- it was a little weak for our taste but there are many great coffee shops in town

clean, nice facilities - lovely small rooftop bar where breakfast is served

noise from the bar in front makes terrible noise very late night

kitchen staff needs a better training on how to interact with foreigners.

the only thing i wish it would ve had is a pool

the breakfast was so

historic property in a great location, with spacious and very clean rooms, a delicious breakfast served until

laundry is incredibly cheap and efficient

the staff immediately made us feel welcome, we loved the room and the breakfast was just phenomenal

the staff is gracious and helpful and the breakfast is excellent with a

staff is wonderful and there was a solid flavorful breakfast

another nice aspect was the honesty bar and cafe which is available 24 hours should you want to stay in and

- they were very proactive and responsive, assisted us with a great recommendation for local laundry, as well

the breakfast was delicious and we looked forward to trying all the different menu options each day

breakfast could improve

great service, location, room and breakfast

our stay came with a daily breakfast and the staff reached out to us the day before to confirm our breakfast

hosts were excellent throughout our stay, helping us with transfers, recommendations and laundry

on the terrace is a very nice way to start the day and the honor bar is a nice way to end it

the covered, outdoor kitchen is on the terrace level too, where a simple but lovely breakfast spread is offered

honesty bar on the rooftop

unstable wifi, noise from tarrace

we ordered laundry service but it wasn t done by the next day as they had promised

good wifi, good air conditioning, comfy bed

they don t have room service

breakfast is good and the staff very very kind, it has elevator, so you don't need to carry your

great location and buffet breakfast