the room had a great view, lovely fireplace and an amazing bathroom.

accommodate my new massage time) but they never wrote back

great restaurant options and lovely pool

no kids in the pool area is a good touch as it allows for a nice adult atmosphere

plenty of parking and close to our room

the parking lots were not good

fast wifi quiet good ac

it's called a motel i expected an outside door for access in and out from the room, with having a pet that's a

booked the queen bedroom with a spa a little outdated but a good and clean bed was, i am not happy with cleanliness

parking

quiet and close to town. good laundry facilities as well

very handy with the inhouse laundry

there was free wifi, but we didn't use it

the faucets need replacing badly; one in the tub popped off as did the one in the kitchen

in was friendly and efficient, the room was very clean and comfortable and the coffee, wifi and shower were all

breakfast was very good.

breakfast was terrible

the toom, comfy bed, great shower, efficient suite, awesome breakfast, great gym and swimming pool, easy walk

breakfast yet at a marriott

very very clean kitchen facilities available nice quiet rest and great breakfast wonderful staff

fire that had burned 2 vehicles (suspected arson) so the front of building was charred and laundry room windows

having laundry service was appreciated

it was nice to find a hotel with on site laundry. wonderful front desk staff.

service, clean comfortable rooms and a laundry

helped us with our wet clothes by collecting them immediately after checkin to take it to the laundry so that

extremely well equipped from the full kitchen, to the music room, to the laundry room, to the pool table and

nice to have small fridge plus full kitchen at our disposal

from every window, the spaciousness and comfort of both our room and the shared sitting areas and kitchen, and

kitchen was stocked with everything a person could want for breakfast

music room and pool table are bonus and the kitchen is well stocked

friendly staff and airport shuttle. laundry facilities were handy. breakfast was good.

to the airport, free airport shuttle; beds were comfortable; breakfast was good; laundry facilities; good size

polite service. free parking and wifi

good location, good breakfast and excellent staff. very good gym and pool.

in the room rate: a great spacious room, courtesy bus to the ferries/airport, swimming pool and gym, shops near

laundry facilities a surprise

the guest laundry facilities were an added bonus

laundry room very affordable

there was a guest laundry too which was a bonus

did not like that the front desk could not make change via credit/debit card for laundry coins so i had to use

location and laundry facilities.

for such a beautiful suite, unfortunately, the linens were very outdated and smelled like stale laundry,

the shiny eggplant bedspread shiny shear curtains in front of the spa tub

we stayed in the king suite with a balcony and it was lovely with a kitchen, nice shower and comfy bed

the breakfast was good, adequate. room was convenient to town and comfortable.

laundry room on each floor

an extra safety bar in the front of the shower would have been more reassuring.

also, pet friendly

would like an ordinary egg choice for room service breakfast

wifi wouldn't hook up on my phone or ipad

everything there is laundry machines you can use to do laundry well there and price is cheap new very clean

none of that terrible product inthe laundry - not necessary and many people have allergies

clean comfy, laundry, close to ferry and buchart gardens

laundry facilities are an added bonus

central location, pet park, smoking area, onsite laundry.

coffee machine or micro in the room, second staff member not at all friendly, and laundry facilities not on site

lovely breakfast laid out in the mornings in absolutely splendid library

great location, clean, comfortable rooms, free breakfast and coffee.

we also loved the big spacious parking spaces

quiet nook in the bar where we could avoid the sports tvs

, a large rainfall shower and large, deep bathtub, plus a kitchenette

how pet friendly it was, amazing staff and extremely accommodating for our needs

no receipt provided for the pet fee $25 and parking $10 and turns out i got charged a different amount $50

i brought my own pet towels, covers for all furniture in case puppy should jump on anything, and he had his

when i arrived with my service dog, the receptionist repeatedly referred to him as a pet despite my

it was nice to have an on-site guest laundry available when one has been travelling for some time

i wanted a mountain view but got part of the golf course and partial view of the

if you have a suite with a kitchen, you'll need to stock up elsewhere before you arrive

and very cozy room with two large twin beds, microwave oven in small kitchen

kitchen a bit lacking in that they did not provide any tea towels or dish cloths

the outdoor pool was great

not enough parking

great to have a restaurant, bar and live music on site

enjoyed the pool

breakfast staff (male) was exceptionally helpful

had a lovely time, however, i think bringing up political topics at breakfast was perhaps not the best idea

exceptional views, cosy fireplace and homemade granola and muffins for breakfast

i am celiac and for breakfast every morning she freshly baked gluten free muffins

in the morning she made me a nice breakfast, and while sipping our coffee, two hours went by as we talked about

presence of pet dog needs to be specified on your website

laundry place

onsite laundry was very useful and thankfully i did not have to wait as there was only one washer and one

my kids liked all meal and sweets at breakfast.

in the gym were fantastic

pet friendly and that included the staff

too high bed and laundry next doors with noisy machines and staff

there is a laundry room which is kept very clean

kitchen. friendly staff. restaurant/bar on site. clients laundry private patio

clean, convenient location, free parking, fridge & laundry room!

modern and clean, it had a full kitchen, the beds were comfortable, the tv was a good size, and laundry facilities

i had all my laundry stolen there are people in and out all day long they keep people s deposit

not having a laundry room to be able to wash clothing,

the elevator doesn't work on the second floor and the laundry room was full of clothing on the ground

not clean evaluator out of order ice maker out of order laundry room leaking water no room service i did order

lots of sketchy people (junkies, etc) staying here. laundry rooms were gross, etc.

else, laundry facilities avail

laundry and guest room is accesible

friendly staff, large room, laundry facilities

very clean. nice staff. excellent food. free laundry on site.

we loved having access to the laundry room and were sorry not to have been able to take advantage of the free

pool, laundry, clean rooms, friendly staff, parking

we made use of the laundry facilities on several days as well

kitchenette ... laundry room available

on-site laundry, breakfast and local pub

laundry facilities did not work properly

to purchase laundry tokens with us dollars

noisy laundry area

time of the day reasonable price for a 3-star quality motel/inn accommodation there is a decent laundry facility

staff are great! like the fact that there was laundry room on the premises.

it was noisy! high heels and noisy above and laundry room employees beside

had a really lovely stay, and definitely appreciated the amenities (pool, hot tub, on-site laundry, game room)

did laundry

it would have been nicer if laundry opened longer and they provided soap

the room we were given was just across the laundry room and housekeeping room, and a very short walk away from

renovating this unique place and in such, the pool/hottub was not available :( nor was the guest laundry (we

wifi connection didn't work

beautiful decor with pretty gardens and a spa if you liked nestled in the grounds

full kitchen & accomodating staff, and laundry available.

the motel manager was very helpful and the motel had guest laundry facilities

no laundry facilities on site, despite being implied on listing

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn t

security. i had a cargo van of personal effects and the parking lot had security cameras.

laundry on site

nice , clean , has laundry options

the amenities (gym, hot tub, swimming pool and laundry) always very clean

we made use of the laundry facilities (cdn$2 for wash, cdn$2 for dry)

the shark tank sports bar is very noisy but the manager gave us a private room twice so we were able to hear

was hoping there would be a separate laundry room accessible to guests

price was a bit high; found chips under a sitting chair (we didn't have chips) ; wondering if the laundry

the hallway to our rooms had piles of laundry at many of the doors

partner and i wanted a nice quiet stay but we were put on a floor of a hockey team of kids

no room service no changing of towel we spend 3 days nothing was cleaned or changed in our room

food & amenities, flexible layout (2 bedroom suite plus sofabed), functional kitchen, on-site laundry machines

the wifi was cut off on the morning we were leaving which was very inconvenient for our onward travel

my kids are afraid of the pictures on the wall

it was saturday night and the bar was rocking, and a little loud, so they moved us up a floor to a better

the size of the unit, the kitchen, the pub and location for walking tours.

laundry machine available - used and worked well

laundry room was in the parking garage, very small space

staff lying to my face saying their laundry facilities broke the day before

the laundry facilities for guests, the furniture and the dark entry way.

no water available, no laundry bags available

balcony and laundry were added bonus

30 am (laundry

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

a nice surprise was the laundry facilities, self-serve washer and dryer

laundry machines (cad$2 each) were efficient

no laundry bag for our dirty clothes. not enough body wash

there was also a large separate sink to rinse bathing suits in or do hand laundry in

only thing that would have made it perfect was if they had a coin laundry service in the hotel

toilet that i've never seen before that washes, dries, and may do everything including fold your laundry

loved the free shuttle to downtown and james bay, relaxing hot pool and sauna, and the convenient location

really bad, however somewhere in the discription a washing maschine/laundry service is mentioned

pet policy fee could have been clearer ($50/pet) and it took some time to get bowls for my dog

cute bar right downstairs

pass to studio 4 gym was amazing

junior superior room is equipped with small kitchen without range

we also loved the fact that we could do laundry there and get fresh coffee choices every day

i liked that they have laundry facilities and that they checked on us through texts frequently to ensure we

the laundry room is convenient and practical

room, so you have to go down to the first floor to a room with a microwave, an ice machine, and laundry machines

the gym and spacious room laundry room

laundry room is a plus

finally, the laundry room where we could wash our own items was greatly appreciated, and it - like everywhere

possibly cheaper parking. more laundry machines.

location, great guest laundry, the nespresso coffee machine a nice touch and breakfast was good.

breakfast, laundry service, staff

there is laundry facilities for guests, the room we had inter connected with another room and could be noisy

the money we paid, no laundry, no pool, no computer work area to get boarding passes printed off, drink machine

wish there was a pool and that the staff was more friendly

issue at best first night there was a minimal amount of noise from the churchill bar which didn t exist on

staff dead plant in room booking me into a room with a known problem with no wifi having no place to plug in

they also have a laundry room that guests can use

a couple of things such as ice machine and laundry were out of order

we then realized that our room was above the kitchen

and i loved the pool and hot tub

of covid 19 we wanted to go away but some where with less ppl and still have something for kids to do

would like to have an easier laundry service, it could be a headache if you stay for 7 days or more

excellent location, close to sights, knowledgeable staff, laundry, fully stocked kitchen and best of all spacious

location, warm units with all the comforts of home (except in suite laundry) the 9th floor was beautiful

the coin laundry on our floor was

very clean, with convenient amenities including a restaurant, workout room, and laundry facilities

also laundry on premises and free dinner and breakfast

casual atmosphere and all around breakfast dinner laundry drink

laundry machines

they don't offer towels, laundry soap, tooth brush and toothpaste.

also the laundry services were very convenient

great position, value for money, laundry facilities

this property also had a laundry for us to wash & dry our own clothes or you could get them to do it too for

very welcome laundry facility as we were travelling from overseas appreciated our little garden sitting

-they have a laundry room in the basement

clean friendly staff parking balcony guest laundry in building coffee available

room was cramped and very noisy with refuse bins below the window in constant use, a laundry shute next door in

(part of the room had been used for laundry chute accessible from hallway

they even called the contracted laundry service

had to share with laundry carts

kitchen facilities, how close it was to the ferry

staff are friendly , laundry was great if you have been traveling awhile

restaurant, laundry facilities, games room, pool and hot tub

nice to be able to do laundry

the rooms very comfortable, restaurant was good, onsite guest laundry

plus there were self-serve laundry machines in the basement which made it super helpful when traveling with an

loved that there was an onsite laundry that guest could use

the shared laundry facilities is a great touch

we were on a long trip so it was useful to have a laundry

very old gym equipment. mice in the lounge area !

the gym and change room facilities are excellent

laundry facilities for guests to use

location was great. laundry was available.staff was nice( very)

clean, friendly staff, good breakfast, laundry facilities on site.

location perfect. very nice breakfast. cozy. nice and clean laundry room.

hotel had a laundry which when travelling is a real bonus

dishes and bags of laundry sit outside of rooms for along time

very distressing when you pay high $$ and have to listen to kids and other conversations

at q was not a great experience, very slow service, odd menu as kids had to order lunch and adults brunch, i

the expansive hotel was fun for my kids to explore

were lovely, view and ambiance from the lounge balcony / bar was a fantastic end to our trip on vancouver island

the laundry service and we think maintenance room is noisy if your room is close to this area.

view was of the venting, beds were felt crammed into the room and could hear the sound of laundry running

i think it was above the laundry or the air conditioning facility

room was above the laundry room, neighbours slammed doors throughout the day and night.

it was rather noisy throughout the night, laundry from the housekeepers was noisy

laundry room was a bonus. great swimming pool.

laundry facilities have been out of order for quite some time, i don t think they are planning on

walkability, indoor pool, room service and restaurant and staff.

wifi was very slow and wouldn t let me connect to the tv to stream a movie so i had to rent a 25$

room was very nice and offered ample space for our family of four (two kids aged 12 and 14)

key cards don't work well - either for the room itself or the parking garage door or ice machine/laundry room

i d stay there again but in a different room ud83dude0abonus for a laundry room

pool, laundry, parking etc

and they left bags of dirty laundry right outside my room for 2 days

pool and gym were closed for

services daily with laundry facilities & very friendly

helms inn has a visitors laundry so if you are travelling for any length of time as we were, this is a wonderful

had laundry onsite and puzzles/games to borrow

was nice to have a laundry room

onsite laundry was useful

parking tight got bigger vehicles

wifi in breakfast area did not work. not a big deal.

wifi is unstable and unreliable everywhere, and not only as told for apple devices, also for my

fireplace in room gave it a nice and cozy feel

if i were to add one thing to my wish list it may have been sauna, hot tub, a bit of a spa atmosphere

a real wood burning fireplace in the room and a giant 2 person tub overlooking the ocean!

it also appeared that there was not enough kitchen staff as the meals were exceedingly slow to appear

tons of room and fantastic view, not to mention an amazing wood fireplace

room was lovely - large, fireplace, balcony and ocean view

bed very comfy - room service good, surroundings lovely - in room art and crafts charming

having laundry facilities available for guest use

we especially liked the well-equipped guest kitchen and free laundry

access to guest kitchen and free laundry

laundry downstairs

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown

no bags for laundry service were provided

service, the friendliness, the elegant accommodation and the outside mineral pool and hot tubs overlooking the

the only thing i didn't like was the gym, very small.

hotel at the ocean in the wonderful small beach town oak bay (near a golf course) at just 15 minute drive from

we enjoyed having a mini kitchen!