very nice pool, room was spacious and clean. staff were super helpful and friendly

wifi was spotty the shower came out super hot one of the days for breakfast it was a slice of bread

dark rooms, old furniture, uncomfortable beds, faulty bathroom, disfunctional wifi, unrespondent management,

kind and helpful such a lovely person fabulous place to stay lovely grounds and swimming pool and breakfast was

beautiful inside and out cool little plane for kids on the lawn spacious and super clean.

wifi didn t work.

wifi. slow

was extremely helpful when arranging transportation and assisting with luggage, room service, and spa reservations

the spa was available when we needed them and the experience was great

lovely garden and swimming pool

the architecture and design were gorgeous, the pool was dreamy and the food we had for breakfast via room

management also wouldn t give much compensation for this (we specifically booked the spa bath room for the

gorgeous property very kind staff nice pool

the pool was small but warm and nicely situated

we loved the pool area and it s just so lovely to walk around / sit at the restaurant

the pool and common areas are very photo friendly

the pool is refreshing

secure parking

i wish the room to the side of the pool could be turned into a bar for poolside drinks.

grounds, pool, and restaurant are all great

pool was of a decent size but only had 2 lounge chairs so not enough space if it was peak season

breakfast had limited options

the included breakfast is an actual meal, not just bagels and juice and the staff was incredibly pleasant

friendly staff (miriam at the reception desk went above and beyond); delicious breakfast; nice pool; very clean

there is also a small pool

breakfast options were too limited and not all servers were consistent in knowing what was included

i really enjoyed the beautiful house, the pool and heated jacuzzi, our spacious and nicely decorated room

a menu at breakfast would have helped and it is a taxi journey to the centre.

slow and not great breakfast.

wifi was very good

breakfast was sufficient (fruit, cereal)

place itself is simple and has everything you need: strong wifi, hot water, comfortable bed, breakfast

for dinner, locked our car in the compound for the night and got up early to make us coffee and breakfast before

kitchen was sufficient to make food

there is fresh drinking water available for use, 2 kitchen areas, and free breakfast (various cereals, pan

unreliable wifi

the wifi was good

wifi was slow but i came to travel not to get wifi

i would have liked breakfast to be included for that price.it wasn't cheap.

and a basic breakfast for free

one day a year they have a clean-out of the kitchen, so no access to their restaurant for breakfast that day

there is some severe slowness on the wifi. only 1 pillow provided for the bed

very helpful staff. convenient location. safe. good wifi and good air conditioning.

wifi, hair in bathroom, bad water pressure (maybe due to oaxaca water shortage), there is a window

electric wiring is old, bathroom is disgusting, wifi non-existent in the room, towels are at least 20 years

the wifi was really slow but we were there for vacation and not really to work so it wasn't a big

wifi was good enough for streaming etc

but the real issue was the wifi, there was none in the room and we had to go to the lobby to have wifi signal

wifi kept cutting out and reconnecting

wifi often cut...

the wifi was very patchy and the hall is very loud.

so convenient for location, room was great, shower was great, wifi was strong in room

we placed laundry in the laundry bag without filling out the information and they assumed we wanted laundry

guest rooms are beautiful. very nice pool, and the food was delicious.

also, bring a bathing suit if you wish to use the spa and get the most out of their hydrotherapy pre-massage

gym quite basic for such a nice

the facility has a luxury spa and gym, as well

perfect clean heated pool, great breakfasts, marvelous staff!

parking simple and efficiently organised

noise from guest sitting outside by the pool could be heard in the early am, but no problem

no dinner/lunch restaurant or room service.

the room had a smart tv but no internet connection was available, so no netflix for kids.

we are early risers and would have appreciated a coffee station set up in the bar with hot coffee ( regular

from the ladies (and gentleman at night) at the front desk, to our server at breakfast, to the best bartender

beautiful outdoor bar and seating area with tropical plants and massive palm trees

the breakfast could be improved. the juices had added sugar.

secure locked garage parking for our rental car

i really appreciated that they offered laundry services cause my son had got sick on the car ride over and they

the pool is tiny and right next to the front desk

reserved the free shuttle the hotel has for oaxaca city downtown for tuesday 16th of may, 2017 at 9:30 a

the pool looked inviting, but we had forgotten our swimsuits

glasses or cutlery in rooms which is strange given that rooms have a kitchen

very good to have grab bar in shower

parking area is very small. the street with a rather extensive trafic is near the hotel.

available parking which is very important to us

wifi in my room

information was given to me about the functions of the room: no wifi code was available until i asked, the tv

is not parking at the hotel, nor the hotel have an agreements with any of the public parking around

nice staff, very clean room, good wifi, great location.

no pool. and no parking till after 8am.

the wifi barely works in the room. it was out more than it was on.

wifi, ac, beds, hot water

on top of everything they did not offer basic services such as frigo bar or laundry

on top of everything they did not offer basic services such as frigo bar or

included breakfast was delicious and easy

breakfast was excellent with jorge taking great care of us

the ambiance was great, very nice location and breakfast was delicious

wifi coverage in our room was pretty poor

it was economical, delicious food at the hotel s restaurant, they offered room service

i wouldn t mind on adding a mini fridge on the mini bar (once again on a suite

had room service;but no actual menu in the room:/

ac, fast wifi

breakfast was served in our room with an exceptional and diverse number of menu options

good breakfast too

wifi could have been a bit better but we weren t working from there so it wasn t an issue

we had breakfast on our patio each morning

breakfast is made to order from a creative menu featuring mexican dishes as well as oatmeal,

was great to have complimentary drinks and breakfast, and also handy to have laundry on site

the laundry was a good thing for me

it s pretty clean and everything was fine. the breakfast was okay. good laundry facilities.

good location, very nice facilities, laundry on site and free, very good staff

friendly, welcoming staff. breakfast, wifi, on-site laundry room.

they do laundry really reasonably- within 24 hours

breakfast area and food was nice, the staff was extra helpful in arranging taxis and sending laundry out to be

hotel does not provide laundry service, which we needed

the reception helped us make tour and taxi arrangements as well as get laundry done

the option of tv chanels is few. no options of tv chanels for kids.

location and laundry facilities were awesome

super comfy room and amazing breakfast

each room has its own router, easily the best wifi on my trip to mexico

nice staff, good breakfast and great location.

breakfast sitting at a table on the lawn was one of the most pleasant spots of my day

breakfast!

there is also a lovely terrace for breakfast, events, or relaxing

she attended to all of our needs, even ensuring that i had lactose-free milk for breakfast every day

quiet, great wifi, great ac, friendly staff

room service system was not explained on arrival so i did not get my room cleaned for 3 days and

and they also have a laundry service which is an extra points for me

went out of their way to give us snacks and breakfast before we left for the tour, even though we left before

breakfast was great with cake, jams, fruits, coffee and eggs, so good

oaxacan specialties, homemade breads and jams fresh fruits, juices, eggs and coffees as breakfast options

clean room, delicious breakfast, comfortable bed, great location and an extremely helpful staff make this small

service was excellent and so was the breakfast that was served

excellent full breakfast; we skipped lunch most days

very minor detail but there was a small dead zone for wifi where the desk area is in the room.

breakfast was excellent

breakfast - there was so much of personal touch

water pressure, a fan in the bathroom (first i ve seen in mexico), comfortable bed, on-site laundry (paid),

excellent location and the staff were very helpful and friendly and arranged taxi and laundry for us on request

stylish, modern, clean, the beds are very comfortable, they offered an affordable and quick laundry service,

roof top is nice, but bar wasn t used

wifi was very weak in the room, only worked when we stood right next to the door.

laundry service was really convenient and cheap

we only stayed a night but the staff went out of their way to help us with a laundry service

- very close to the centre - well equipped room (toiletries, daily water) and comfortable bed - laundry services

we had laundry done there and it was fine within a few hours

to the (ado) busstation, very close to the market to get fresh juice fruits, even closer to a laundry place

one of the staff members wasn t very helpful, my friend asked for laundry service and they dropped the ball

no card payment accepted. bad communication regarding laundry service

also did a laundry service for extra charge

and the laundry service was super quick

wifi is not the best at this hotel, had a tough time remaining connected to any internet service

most of the hotels stay at do not provide for the kids, and you have to call and ask them to provide

wifi to slow,

wifi could be stronger.

wifi was very good

only thing to mention wifi was not string where our room was, it was strong at the front door but not in the

the rooms are quite noisy and above our condo is the laundry area so you hear a constant washing machine

location, awesome staff and laundry service, helped me call a taxi and book bus tours out of the

staff were friendly, provided a good laundry service. breakfast was okay. water top up was good.

were good and attentive, we even asked for a rather short notice request and it was handled (laundry)

wifi in the room wasn t too strong, but just a step outside on the terrace it was great.

laundry service: same day service promised by 5 pm, didn't arrive until 5 pm the next day

was a bit loud one evening when some kids were running around

hotel in general and pet friendliness

roof bar and bar staff were incredible

rooftop bar was quite nice

outrages laundry prices

room only had 2 towels even though there were two adults and two children

also loved sitting in the bar at night looking over the lights of oaxaca

frequently for big events, which is great, however our first few nights there were a few buses of kids for a

we encountered multiple room service issues almost every day and seems that the feeling was that no-one really

breakfast was served in the main atrium, and there seemed to be someone ready to attend to us at

everyone was so welcoming and friendly, breakfast was good and the sweet bread is delicious

some issues with the wifi but the problem was fixed

free breakfast should have more offerings in addition to the bread & coffee

the staff was really nice - big room, huge bath - breakfast on the balcony - great location, near santa

the lady at the front desk was very helpful and helped us get laundry done - all the staff were very kind

great wifi

the roof top bar was very nice ( but without great views )

our only complaint was the bar noise from across the street

terrace bar wasn't open :(

laundry is incredibly cheap and efficient

breakfast was delicious and staff super flexible, she even taught us how to cook nopales for

the breakfast at the communal table is a great way to start the day

the staff is gracious and helpful and the breakfast is excellent with a

breakfast was great and changed every morning

the laundry was facing the hotel so we dropped the laundry to them and they brought it back for us

no laundry facilities on site but a very efficient and good value local laundry just across the road

are the staff perhaps the most helpful, friendly and responsive group i have ever met there is a laundry across

laundry in front of the hotel

thanks to the wonderful staff who helped with our travel arrangements and took care of the laundry which we

laundry service available, dropped off 5kg and returned cleaned and folded the following day

we were having breakfast, the girl who i believe was the cashier, attended us but with a bad attitude, like if

we really appreciated the rooftop terrace and the included breakfast

breakfast was average but standard for included price.

the first evening and without issues we were relocated to another room) - nice rooftop to have breakfast in the

breakfast was authentic and made fresh every day

really accommodating with the breakfast (i

we found the breakfast quite light and ended up eating a second breakfast every day

no breakfast offered

breakfast was okay, nothing special.

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

the hotel did not have self laundry in the facility- that s it

breakfast was filled with choices of fresh and dried fruits, cereals, yogurt, eggs upon request and

breakfast was very good and the location was a very short walk to get right into the centro

there is a bar on the terrace for nice cocktails in the evening( 2 on the house

the beds were very comfortable, great showers, sweet turn down with sweets, yummy breakfast as well

also the bar service need improvement

excellent breakfast

the breakfast is served from 7-11 on the outside terrace which was lovely

the price was good. the wifi was good.

gym equipment is not in good conditions. not accessible for impaired people.

arturo is super friendly, the location is right at the heart of oaxaca city and they cook breakfast for you

bed, extremely clean daily room service, good location, and interesting concept

good design and great wifi

i had to be outside my room / in the common spaces for the wifi to work

the only (small) issue was the wifi went out the 2nd day of our stay, and never came back on

terrace, and my private terrace wasn't so private after all as the public one connected to the bar was next door

the breakfast was delicious and had a beautiful view

superfriendly staff, excellent breakfast

excellent hotel breakfast and bars

claim to include breakfast, but that only consists of stale pastries