no free wifi in that room

we also really liked visiting the swimming pool and restaurants nearby

pet friendly locations all over the facilities

- reception area and restaurant was superb refurbished, but taking a walk around the hotel - kids club was empty

and the hotel is beautiful and perfect for kids and adults alike

were no rules for the common areas such as the swimming pool and breakfast

attention took too long in restaurants, room service and maintenance.

like something left from the 90's, the play area was extremely noisy - the pirate ship at the pool was imo

but if you get caught in rainy or cold weather you ll be sitting down at the bar with your kids there is

the prices, i think service could improve at reception, helping with luggage at the parking, etc

a lot of kids screaming

my room was quite far uphill from the restaurant and swimming pool

not for older people, they didn t offer any entertainment during rain except for the bar and restaurant

breakfast was delicious, location was great, close to dine and coffee shops, secure and nice, i

a beautiful breakfast is included every day

breakfast hour could start a little bit earlier.

hot tub water and pool area dirty

the breakfast was good and the service good.

a bit slow when ir comes to room service.

the chalet with its chimney was awesome and the indoor pool is great for kids.

the spa is amazing!

at breakfast, the waiter's uniform was stained

3- there is a bar but the tv is so loud you can't speak, and there wasn't anyone behind the bar to propose

the pool is also very cold

we booked a golf course view room and got a totally different dull one with no views at all.

the kids were really happy they had an awesome play area

great golf course, our caddy diego was the best

charge for pet should be stated on booking.com at time of booking.

wifi in room wasn't good. restaurant food was ok.

our room was located at the exit of the bar/terrasse stairs and it was extremely noisy

pool is very small

beautiful rooftop bar with a nice pool with a view

we also enjoyed couples massages and the terrace pool

flexibility on dates changing, the spa is not at the hotel the bed are not that

the people were very helpful and even once did our laundry for us for free

the rooftop restaurant and bar were excellent amenities

doesn t specifies that there isn t parking and instead you have to leave your car at the valet which unfortunately

wifi in the room was poor or non existant

the woman at reception was warm, welcoming and they offered valet parking

even got an upgrade with an amazing view to the cathedral. great staff, food at the pool, etc

they gave me a room with no window just at the entrance next to the vallet parking

staff, design, attention to details, adults only, food and beverage quality etc etc etc

before you go - because of covid restrictions, a maximum of two guests at a time can use the pool or jacuzzi

in fact there is a small pool, slightly larger than a jacuzzi and there are a handful of rooms built around it

laundry facility across the street

jungle atmosphere, comfortable room, clean and there are a parking lot

breakfast was good, if you want quesadillas or chilaquiles you must pay extra for them

really good spa services

convenient parking place

were friendly at check-in, wifi worked great, shower was hot, good location near town centre and very near bus

nice decor, parking

the rooms were spotless and the pool was relaxing

the hotel had a wonderful restaurant and spa as well

cold pool

love that there is a bar and restaurant on site with awesome staff - gracias gabriel

had a great stay at this hotel - we loved the pool and deck area, the private balcony with hammock swing and

the pool was dirty

fact that the water in the pool was not warm enough

nice, cozy and clean, parking lot & pool

nice, cozy and clean, parking lot & pool

quiete, nice garden with pool, we also liked the patio with dining area

the tiles were all loose, so that it was dangerous for our kids to play

noisy bedroom, no wifi, uncomfortable bed

view, room, pool

spa was disorganized and the staff were inattentive

quiet comfy nice people. the pool and hot tub need updating.