they lost our lunch order at the pool

the service received at the spa was excellent

only issue with breakfast was that if you didn't choose the buffett you couldn't sit in the dining room

thus the kids and i were only able to swim in the pool, roast marshmallows, or go into town for any other

my friend and i had spa services the next day and a particular product she needed for her wrap they did not

laundry and stinky bugs all over the rooms

overgrown weeds covered the parking lot/sidewalks, the stairway was cracked and decrepit, & the laundry room

we were right by the laundry room and the entrance door

beds were very comfortable, very clean, breakfast was wonderful.

great they are pet friendly

maker in kitchen was broken, but as soon as i brought it to staff s attention, they provided bagged ice

food was outstanding for both dinner and breakfast. staff was very courteous and professional.

the breakfast was excellent

for instance, the gas fireplace in the larger living area was not working

breakfast is excellent

dollar laundry room

front desk staff, gave chg for laundry, multitasking, friendly and efficient

location was good, breakfast was ok

continental breakfast

there was free wifi but it basically didn t work, even for simple use.

like they quit maintaining the facility - elevator, ice machine and laundry were out of service

light from parking came through window treatment. i can't sleep well unless it's pitch dark.

the staff was friendly and the pool was open

covid i did appreciate that they still offered a hot breakfast even though it was handled at the desk

parking was easy for a large moving truck and trailer, which was one of the reasons we stopped here

slow kitchen

gym was good

staff was incredibly friendly and helpful. upscale food and drinks in the bar and restaurant.

the room furnishings. very comfortable bed. very clean. nicely furnished lobby. free parking.

also i was disappointed that the wifi was not complimentary

if you're on the first floor you won't smell the smoke cause of the laundry room being on that floor

the laundry facility was an added bonus

and even if something goes wrong with a laundry machine or a bad card key, the response time and effort usually

accommodations, laundry is good

everything was great other then the wifi and reservation issue

everything. breakfast was great

also, there were not enough selections of breakfast food and not enough vegetarian options for breakfast

my room smelled like pool chlorine

they enjoyed the pool and gym area

breakfast, cleanliness.

super clean rooms; very comfortable; breakfast had a wide variety of options to pick from

pool is too small

location, gym, breakfast

scrambled eggs weren t to my liking and breakfast should be until at least 10:30-11am

need a restaurant or bar and grill inside.

guest laundry. full breakfast. helpful staff. they even drove me back to the appalacian trail

the guest laundry sucked i had to wash my clothes 3 times and had to restart the dryer 4 times

there is free breakfast, laundry, n the location is perfect for walking into

laundry often wet and slippery

provided a kitchenette area, but didn't provide any kitchenware to use with it

parking in front to tight

pet friendly, 2 queen bed room

spacious, clean room. ample parking. good coffee in the morning

old building, non smoking room was extremely stinky (from cigarettes), thin walls made it noisy,, old noisy air

friendly staff, surprising koi pond! basic needs met and pet-friendly

gym, laundry

we did our own laundry at the hotel which was great

kids loved the pool and the size of the room

there is a decent gym so that made my husband happy

kitchen facilities to heat up our food bought at aldi across the road

it would be nice if there was more than one set of laundry machines.

the laundry facility was not available due to construction which we were not aware of in advance

exorbitant fee for pet $75 was 3x what we paid at other places.

they would make your breakfast and serve you. because of virus.

so cloudy you couldn't see kids when they swam underwater

breakfast, golf view

room service was unavailable at the time

the pool and hot tub was great

setting overlooking a fantastic golf course, very friendly and helpful staff throughout the experience

clean, comfortable, with great gym and pool.

laundry was so strong

walking distance to safeway, laundry, court house, bars and movie theatre

the smell of fresh laundry greets you as you walk to your room

a laundry list of tiny quibbles and quirks, so just be prepared

restaurant and bar right down stairs

she not only retrieved it when that car left, but also put it thru the hotel laundry

wifi is a joke never worked

to give my son a bath at a family members house because of the mold along the seals of the tub (kids touch

to give my son a bath at a family members house because of the mold along the seals of the tub (kids touch

breakfast is

laundry was out of order

pool, bed, blackout curtains, staff on site laundry facilities

i usually stay at candlewood suites in sterling (because of their free laundry for guests) but decided i would

store didn t offer laundry detergent for washing machine but could have been out of stock.

free laundry for guests

the air-conditioning did not work so it was hot and stuffy while i was doing laundry

not access wifi using my last name and room number

i thought that the breakfast could have stayed open beyond 10am since it was a weekend.

breakfast options were excellent each morning for family members to choose from and always fresh

breakfast was great!!

was directly adjacent to vending and housekeeping laundry room so noisy

room was nice, clean and close to the parking lot

were unaware that i had a dog even though they were notified prior and then there was a pet fee that was not

fitness center was under construction which was disappointing

pet friendly

no indoor pool. and local area .

the digital key did not work on a lobby door by the pool area and a member of staff had to open door for us

room was better than expected as was the included breakfast

very nice property, liked the kitchenette and room lay out/design.

of the top reasons we chose this place was because they said they had an indoor pool and hot tub

breakfast was impressive!

pool area was hot

breakfast closed @ 09:00 and this is too too too early!

friendly, clean and pet-kind

maybe have regular (not 2%) milk at breakfast

the room service menu is limited and they are trying way too hard to be chic and trendy

beautiful room, very clean, amenities galore, we especially enjoyed the outdoor pools and on-site dining choices

couldn t sit by the pool sunday morning with my coffee and relax, doors closed off from the gym area

beautiful resort, clean rooms. kids loved the pools.

kids felt welcome and taken care of the second they stepped through the entrance and smelled the spa like

our room was 101 near exirs and the laundry room.

laundry room was convenient

sign says if the clerk is away they are folding laundry etc

were traveling with several pets pet area was clean room was very clean

was so clean and comfortable and i am so thankful it was pet friendly for our little maltese traveling with us

we utilized the laundry facilities and were grateful

no guest laundry oom

& pillows super comfy, laundry facilities clean, staff awesome

laundry was a life saver as we were traveling for a ball tournament

could have done laundry if wanted too

they also offer free laundry which i used while there

loved that laundry is free

the feee laundry, convenience of the store and the comfort of the bed was just amazing

bed ,nice spacious room and there was onsite laundry facilities

the room was large and open, and although we didn't need or use the kitchen, it was also very nice

mystery stains on the carpet, tiny rock hard pillows, broken guest laundry facilities, and what seems like

guest laundry was easily accessible and the front desk provided detergent and fabric softener free of

the street from costco, swimming pool, gym, and good breakfast options

bed was comfy. i was glad to use the gym despite covid. thank you.

clean, value, good wifi

at the same time and we felt she was rushing us when we tried to ask questions about breakfast, laundry etc

front desk staff was very friendly and welcoming. laundry on site.

laundry facilities dirty

sheets and other linens are not being thoroughly washed with an appropriate or abundant amount of laundry

liked the cleaning of the room - quiet hotel - self laundry - easy to arrive from the highway - nice staff of

my kids enjoyed the pool a lot

unfortunately they didn't have enough staff for the bar and restaurant to offer dinner.

wish the television had more kids choices.

i had to explain to her that the baby was not going to be sleeping in bed with us, and 1 of the kids was sleeping

wish the television had more kids choices.

had a place to do laundry but beware it is in a alcove and in a cement block room with only one way out

in the laundry room it should be a sign put up staying in fact you wash or dry your clothes you need to

laundry was in a place that is dangerous for predators to attack

value for the cost. pet friendly.

we appreciated having a phone call confirming that we were traveling with our pet

then we are paying well over 100$ a night for 9 rooms, and we are expected to pay for wifi

our room was very comfortable and my kids appreciated the dual thermostats

breakfast was delicious

breakfast was yummy

i like the fact it was very clean and the indoor heated pool was excellent ud83dudc4d

i know it is a necessary thing, our room was right next to the laundry, when the crew came in this morning we

guest laundry was out of service since i arrived

the laundry room was nice and it was in a remote area

checkin our non smoking room had a very strong smoke smell and the manager promptly moved us to an acceptable

tv is slow with changing channels and the wifi was quite slow and stopped working at times.

brand, free breakfast, very clean throughout, including common area, laundry and workout room

laundry.

friendly staff, put all of our family (6 rooms) on 1 floor, nice pool, great breakfast

cleanliness was awesome, it was very clean loved the fresh baked cookies and complimentary breakfast

plenty of parking, even though the place had

the pool was under maintenance and the laundry room was out of service

they have a nice guest laundry on second floor

bathroom was super clean,i enjoyed the complimentary breakfast, and the beds were clean and comfortable also

early check in

we enjoyed the pool and the breakfast

convenient luggage carts were available and continental breakfast was great

kitchen

nice rooms, clean. good value for price. hood breakfast too.

spacious, great staff, nice breakfast and in a quiet little hidden spot off of i-77.

could maybe cover the pump system to the pool with a fence that is not see through.

loved the pool

pool room was roasting

great location, clean & pet friendly.

the pool did not look clear, the hot tub was sketchy, did not attempt to get in either

always maintained very well. friendly and efficient staff. very good bar and restaurant on site.

no vacuum, no trash, no laundry

although there were no signs or prior warning to when the laundry room closes she did turn off the lights and

laundry & elevator

great parking

the indoor pool was not open

providing a laundry room and no extra fee for my pet.

it is a little kitchenette

worthless, intermittent wifi

it had a kitchenette and it was a good sized room

location, convenient parking spot in front of the door, room is spacious and clean, fridge, microwave and stove

the only place to refill water bottles was in the bottom floor near the gym and laundry

have freezer in queen sized room doesn t have whole wheat/grain options nor non dairy milk for breakfast

pool was immaculately cared for and the room was uber clean

pool was great breakfast was decent and the staff was very friendly the facility was very clean as

very clean- lovely pool - comfortable

like everything but i was disappointed the bar was closed

we enjoyed the fireplace, and jacuzzi

spa was small and the paint was peeling right at the edge

the gym needs newer equipment

the pool was great for the kids

spacious room, laundry facility onsite

staff was amazing. good breakfast with polite and helpful staff. the room was very clean.

further out of winchester (beyond walking distance) but that s not a big problem as plenty of parking

everything was there including a gym. loved it.

breakfast was the best part

laundry and maids cart in hallway ---like a cheap motel, trouble adjusting thermostat, trouble

parking was very crowded, had to park pretty far from entrance to hotel

pool restaurant room

nice room, with good space, complimentary water bottle on check in, gym.

breakfast, cleanliness, staff, pool, gym/workout room.

need a laundry room - both machines were large capacity, the price reasonable and the space convenient

rooms, nice entrance, great parking, friendly staff (all staff), comfy beds, plentyfull supply of coffee and a

pool is open to use

we especially liked the pool

we used the hot tub and the pool(which was nice and warm), ate breakfast, and enjoyed our stay