laundry runs from only 9am to 4pm; there should be irons in the rooms if laundry won t be open

i particularly appreciated that they upgraded me to a pool view, which was very comfortable and had everything

welcoming with traditional tea the amazing swimming pool and the bar with local jazz trio - great and of course

very nice room view free and fast wifi the ideal location thank you very

the room service was very slow and the food wasn't what i would have expected

the rainy park for kids.

family friendly, lots of space to play two wonderful pools with slides and everything for kids, they had an

to go and get a taxi every time you wanted to go to the centre, the pool was great to have, the kids loved it,

the location of the establishment is highly favorable, and the gym and swimming pools are of excellent quality

the pool was clean and fun to use

and kids club

spa and gym was close .

you have to go to outside bar to get drinks, when the bartender

- room service very bad

the receptionist was very kind and gave us a family room where we fit with our 3 kids instead of using our

kids club is also not available this time of the year

poolside snack bar is excellent

tried the spa was very relaxing and worth the money. staff was very professional at the spa.

com the outdoor pool is freezing we knew this might be the case

rooms to be side by side or on similar floor but was given in two different blocks even though kids age was

laundry service is too slow. i had to follow up several times to met my stuff back.

kids swimming pool beside adult pool, kids play area with right next yo pool where staff mona would

kids club only , the girl was so nice with kids , very friendly, patient the kids liked her

would say the activities inside - at least the spa is a bit expensive

i ordered room service they took a little too long that the food came cold and they forgot silverware and the

beautiful garden, great big pools, clean. great rooms, modern and clean. perfect ac. good wifi.

the view from our room overlooked a pool that was under construction, which is understandable.

or coffee throughout day, they could have utilise the facilities with the provision of a snack bar providing

staff friendly. breakfast good. parking good

room service food was great

laundry services were really expensive

the pool and the breakfast

modern premises. free secured parking. fabulous breakfast (despite ramadan).

the rooftop pool area is beautiful and the food and drinks are brilliant

fatima in the kitchen was lovely and the reception staff very nice and welcoming

the hammam / spa facility is very basic

the pool is a big plus for tired travellers

the breakfast was tremendous, and the service truly went beyond five stars

it has an authentic riad feel while providing 5-star hotel level breakfast and spa experience

the atmosphere by the pool at night is amazing, feels like a bubble out of time

riad is nicely decorated, has a lot of space, pool, launges

rooms are very large with en-suite bathrooms and breakfast superb with wi-fi working 100% all the time

pool was large & hot and the villa was very clean smelling of roses

cool pool, we spent so much time there

comfortable bed and pillows, stylish interior, very good food, fantastic bathrooms , very special breakfast,

our room was spacious, clean, and equipped with all the necessary amenities, ensuring a very comfortable stay

nice hotel, friendly staff, spaceous rooms, very nice pool

the breakfast offered at the hotel was also exceptional, with a wide range of options to choose from

furthermore, the room service was a major letdown

my wife also used the spa facilities and was very happy

no iron available upon request - only room laundry service which is not great when you've just arrived and want

iron wasn't provided, pushing guests towards expensive laundry service

be coming out and require you clothes be ironed you have to pay for each item to be ironed by the laundry service

lack of irons to press our clothes, however, there was a laundry service for a fee

a few and i m so sorry i ve missed a couple, but here goes reception staff: mouhcine ayoub bar staff:

the boxes and even some more than usual with having the pool right outside our bedroom door breakfast choice

a live band at the bar is advisable at the skybar to make upstairs lively..

service, very kind, breakfast was out of this world with fresh bread and mint tea warmed up on the spot

the beds are a really great size and so comfortable with amazing pillows, plus room service

clean and pool area is also relaxing and the staff are super friendly very nice and welcoming

the garden is well maintained and there s a little outdoor gym

wifi could be improved

gorgeous property. quiet and peaceful. loved the bar with the guy playing music

suggestion would be to supply some water in the gym area and maybe a fan, as working out in this area was pretty

good food good spa beautiful atmosphere comfortable room.

maybe heated pool will make it to perfection

we did not have the chance to dine in the restaurant, but the breakfast was amazing

luckily we got some sun so spent time in the pool and the rooftop, however the bar up there was closed but not

spa was also a real treat with experienced staff

rooftop sunbathing was great apart from wish there was a pool on the roof instead of hot tub

the breakfast is generous and beautifully prepared with fresh ingredients, and the coffee is excellent

the breakfast and dinner were all lovely, freshly made and plenty to eat

we had no time to try the hammam on site and were a sorry the pool was not heated (guest house only opened 10

decorated, luxury textiles, spacious and well organised heated rooms (we had three), lovely breakfast, fireplaces

breakfast each morning was also very delicious

swimming pool was nice the staff were friendly and especially kenza from booking office was so responsive

we enjoyed the spa facilities and a treatment, which was such a pleasure

the pool, the gym, service, the room was big, always clean, the bed was comfortable and huge

confort, breakfast,very large rooms and nice garden

stayed there for the new year with my wife and kids

when we asked for laundry his simple answer was 'no' instead of showing us where we might be able to get it

they looked after me and my children and breakfast was served with love everyday

very nice room, great breakfast, very helpful and friendly staff

wifi is not working good and the hitting system(air conditioning) non always working

manager, was kind in serving breakfast late in our case

small 2 machines gym

wifi in room 10 didn't work at all

lunch or dinner wherever we liked; the rooftop terrace, the library, the pixel room or just have room service

the staff was outstanding, and the food in the restaurant was great; as was breakfast, and room service

we had lunch and breakfast there

they have everything you need: a good restaurant, a spa, pool and rooftop

it would have been absolutely perfect if the swimming pool had been on the roof.

realised that our need for a kids play area and somewhere for our son to run around without us worrying all the

the spa and traditional moroccan

spa gets very booked up. best to book before arrival

it was very relaxing and had amazing gardens, pool features and outstanding staff and service

they have a delicious buffet breakfast with a nice selection of fruits, pastries and spreads

hot water was not consistent and wifi in the rooms really slow.

when the weather is cold, breakfast is inside & it is difficult to move around the tables.

even used the traditional hammam spa which was incredibly enjoyable

breakfast, i would like to thank hisham, younes and mohemad for all the breakfast they gave us

in the morning we are able to take it easy and have a lovely breakfast on the rooftop, the staff was so helpful

room was a bit dark and small (one large bed and 2 small beds for the kids, felt quite packed)

the breakfast served in the rooftop was delicious

they offered me a daily breakfast which is flexible in regards of the timing

overall, the staff were simply wonderful and the pool area was serene and comfortable

i would not recommend the spa for a massage; my boyfriend and i both had one and we left there feeling like we

the stay includes a fabulous breakfast; bissara soup is a must have, and a beautiful lunch

roof top pool fantastic

there is a working fireplace in the rooms for those cold winter nights

sent clothes to laundry in the morning and was supposed to get them back by evening but they did not come back

could not reach laundry service

can hear ur side rooms and vicerversa in addition people hang there laundry in the rooms window i felt i am in

it was very modern and clean alot of swimming pools for the kids staff was very helpful

check out service, late check out unavailable despite several confirmations it was

are excellent especially the porters, room service staff & the smiling faces at the pool side restaurant/bar

great swimming pool, with a very large number of good sunbeds, poolside bar and cafe - great for lunch and

the room service food was good, not five star quality, but decent

hotel has a really nice swimming pool and very good spa facilities

hotel seems more out dated than on the pictures and also room service took so long i had to call them 4 times

had laundry done during our stay and we should've asked what the cost was going to be before we had it

a terrace with small pool was a real treat to relax after the hustle and bustle of the city

i even soaked in the small rooftop pool after a long day of shopping

not only was it a beautifully done riad on the inside- it also had a relaxing, watery-blue pool to cool off in

was perfect, the staff were so helpful & friendly, great riad and very comfortable, the pool is a total bonus

the room was amazing, spacious, clean and the sent of the laundry made it even special

- the laundry service could be improved by providing a laundry bag

, we were told there are none available no towels to dry off we were told all towels are in the laundry

the rooftop pool was perfect for relaxing

the room service was on time and very good

breakfast was good; the location was outstanding; the access to the water park is an outstanding

breakfast at the cafe was not very well organised so we chose to have it in our room.

location bungalow was great water park proximity excellent for kids water park french restaurant

breakfast food and buffet so you can fill up the kids for the day

water park was closed when we visited as it was february

the spa and hammam experience is worth the stay alone the hammam royal is beautifully designed, and

we also had an unfortunate situation at the bar where we were overcharged, and initially, staff insisted the

helpful and obliging, excellent service in all areas, will definitely be back, from zina in the spa to zaki in

liked everything, i’d add ice cream to the menu to accommodate kids or some kind of treats for

no entertainment for adults or kids in the hotels

location , pool , staff

in addition, my laundry took over 30 hours to be returned, despite paying for dry-cleaning and express service

only downside was the breakfast if we are being really picky, at a top rated hotel we did expect a little more

the staff, the hotel, the spa, the room, the pool, the rooftop

the breakfast was great

our order for room service was also lost, we were told it would be 30mins and after it hadn t shown up 1hr

we had booked our stay with breakfast only and still took advantage of their great restaurants on various

heated pool, indoor pool with six hammams and sauna, a gym with mountain view, piano bar at evening and a

staff (the spa and gym in particular) could improve their customer service

we didn t experience any bad influence from the casino which is at the same property

the stuff very helpfull and friendly, the room was huge and the bed very comfortable, the pool and the garden

also, laundry service is awful it took 3 days to come

expected for a 4 star and when i called for an iron one was not available as they have their own laundry service

if you want to use the laundry, it takes a few days

there are no irons in the room but the laundry service refused to pick up our clothes and kept saying they

no irons in room. laundry services cost. breakfast was ok.

resort with access to all the palace facilities (amazing gym and spa, pool and restaurants), perfect location

if you have a pool facing room, there is some late night noise from casino and nightclub in the hotel

great gym, yoga classes, spa

no wifi facility in my room

only downside was one of the bar staff who was always miserable and unhelpful.

breakfast i think they can do much better and have more option, also the gym i think could of been

great location rooms very modern and varied breakfast

the hotel itself is beautiful, with very nice rooms, a great breakfast, and a lovely outdoor swimming pool

hotel itself is beautiful, with very nice rooms, a great breakfast, and a lovely outdoor swimming pool

breakfast i think they can do much better and have more option, also the gym i think could of been

excellent wifi

wifi was variable the first day, good the second

wifi with enough speed, but doesn't reach to the 3rd floor very much.

location, clean , great bog bed, good wifi, got. an upgrade

wifi was just not working in my room but works in the lobby

good wifi connection and the room was really clean

wifi was sketchy on first day but it got

nice location, exceptional quality of wifi

no breakfast or meal options. staff could refresh english language otherwise don't advertise so.

wifi, hot water, ac

conditioning in the room not strong enough, gym needs some renovation, service is medium, breakfast is rather

wifi was too bad breakfast orange and milk packs was open

breakfast needs to add varieties

the room was clean and spacious the pool was really nice too

one of the more affordable hotels in the area nestled around the likes of sofitel, hivernage spa hotel & nobu

also, the wifi is slightly shitty

the gym was adequate, and the heated indoor pool(100 dirhams to use) was welcome on rainy days

much fun at the pool area , aqua gym the team were amazing , food was excellent , drinks all over all my experience

spa is a bit over rated when it comes to pricing and compare it with the quality of a massage

the parking can be inconvenient when the hotel is busy as well

service and staff including bar and restaurant outstanding

good experience to stay here for one night and enjoyed the spa and massage service and the resaurant offer

orders room service a cesar salad that was a bit plain in flavour and very few chicken for a hotel like

we also enjoyed the warm and inviting bar for a cocktail, sitting by the sizzling fire by the cozy fireplace,

is the most beautiful place with amazing surroundings, very friendly and helpful staff and the breakfast is

buffet had abundant variety. beds were very good. laundry service was quick and very good

we called reception god knows how many times to come pick up laundry

limited equipment in the gym and very old

room service arguing with me about when i will have the shour in ramdan the content of the shour ,

wwwooowww amazing hotel with big parking for the cars big swimming pool , big rooms and comfortable beds the

there was no laundry and i could not get my clothes irone, there was no much clothes hanger

staff don t have no clue about customer service or whatsoever spa is beyond

no shower no room service

room service was good but rooms itself are moldy so not very clean

the room service personnel enters at 9a

the riad was comfortable and clean but didn't have the charm of others (there was no pool or fountain in the

the breakfast was fresh and there was a slight variance each day, which we appreciated

think maybe there could have been a little more variance in the daily breakfast, though it seems as though it

helpful and friendly staff, peaceful location and delicious breakfast, will definitely stay again

or even a pool, easier instructions on how to reach the riad once they drop you off

breakfast was good

the breakfast could have been a bit more varied. (we did not try the pool or a massage.)

excellent breakfast was provided. nice owner with great hospitality.

breakfast we had, is quite good, although the coffee could be improved, and could also add some

breakfast same every morning with few local options

prices for laundry were not accurate

the spa is lovely and i had the best massage ever

i came here with my husband and two kids and the 2 room suite was perfect for us

location close to square. friendly staff. good wifi service in the building.

royal breakfast every morning in size and quality

also, they do not have any laundry facilities (even outsourced) so i had to find somewhere

it is clean, wifi works reasonably and it is conveniently located

wifi kept dropping out in the evenings (not uncommon i think in these old riads)

rooftop bar wasn't open when we stayed. bathroom was a bit small, so shower kept overflowing

maybe the pool could have been warmer for kids to enjoy but we spent so much time sightseeing and exploring

laundry took two days.

i wouldent call it a pool, its more just for visuel

terrace area was great and we thought that breakfast was very good

only thing that we would suggest would be some sort of protein with the breakfast, such as eggs

is so nice and helpful, while the riad is beautiful and clean with amazing roof top terrace and pool

our laundry was done for a very fair price

breakfast is good and always with excellent service

property, easy communication, tasty breakfast, welcoming stuff

wonderful staff beautiful plunge pool lots of interesting artwork, photos, and ideas lovely

location, the roof terrace, the pool, the interior design, the art, the team, it was impeccably clean

entertainment for the guests, on saturday at 11pm piano bar was already closed

the gym in the spa is very good with up to date equipment

not best suited for very young kids or elderly adults a lot of stairs of the

spa facilities are lovely, but the gym, although it was of good size seemed a bit drab and old

the gym in the spa is very good with up to date equipment

wifi in the rooms but unfortunately it regularly kicked me out nice staff

wifi works great in reception however it is a little weak in the room but it wasn't an issue we

no room service. no facilities. no towels, no soap. hot water come and gone.

dirty all around you! one dirty bathroom for 10 rooms. wifi doesn't work.

the wifi is really weak - or it completely cut off.

different wifi zones around the property and grounds / phone keeps toggling between zones which was mildly

breakfast fabulous

the pool was perfect for cooling the kids off after returning from the local sites and also gave us an opportunity

lovely pool

only request would be to offer cereal choice for breakfast for kids.

we had to pay for a laundry service as we needed clothes to be ironed

only the professional laundry service at a cost

who promised us found no better than minimising our demand of having communicating rooms having 2 kids

no late room service

breakfast was a bit chaotic but all i had to do was ask and it was sorted

comfortable bed and very good size room. wifi was very good and staff helpful.

very nice and great locations , very good breakfast

the breakfast was also great and they bring a new bottle of water to the room every day

the breakfast was really delicious

the room was clean and room service was regular with really good staff, we enjoyed our stay we were roughly 2

wifi is pretty poor at the best of times, and even then it only works in the lobby if it works at

wifi hardly worked in the bedroom but was consistent with good connection in the lobby & on the

another down side ud83dudc4e point is the hotel wifi was not much stronger & most of the time wasn't stable to

like everything from room to breakfast and it's a minute walk to koutoubia mosque

close to medina,,clean and comfortable room,good breakfast

small pool in the courtyard provides refreshment

tiny detail: more fruits for breakfast would make it perfect!

they helped us book a hammam spa and cooking class as well, which were both great experiences

i really should say something negative, wifi could be better, but the stay was so nice we didn't mind

the breakfast is typical moroccan and varies every day

the breakfast was

nice well situated apartment and good breakfast

the breakfast was nice and the view from the top was lovely

nice fresh orange juice with breakfast.

was sweet and traditional, bed was very comfortable, air condition was very good ,every day for breakfast we

they also have a small spa for hammam or massage

food is great, rooms are clean, small yet enjoyable pool, top location and lovely terrace

and wifi connection weren't strong in the room, so i had to come to shared spaces to use the internet

breakfast is generous and very good

everything was fine. just to improve: wifi was a bit poor !

handed in a bag of clothing for the laundry service in the morning, which should have been ready by 5

beautiful lobby, open space. delicious breakfast. amazing front desk and bellstaff

the fitness center was well-equipped, and the pool area was a serene oasis where i could relax and unwind

the chef is amazing as i ordered room service one night

bar closes at 18

they have a laundry service that was super affordable and very quick

also was advised on laundry but then they never did it

of the front desk clerks wasn t the most welcoming; he didn t greet us or even give us the wifi password

coffee at breakfast did not taste good

wifi not work in room but good in lobby

with friendly serving staff, the facilities such as the pool are good and the hamam and spa were great and we

i often ordered room service and became very unwell after having the smash burger

i couldn t call room service or

sold which is a choice but for international clients tricky if you want to have a drink at the pool - roof top

clean, great location, spa was a nice treat, staff are welcoming and breakfast was delicious!

you ll find all over morrocco the wifi is very unreliable

the quality breakfast that they served was amazing which was accompanied with a lovely moroccan tea

delicious breakfast served different everyday

beds were a bit hard and wifi wasn t great.

the breakfast was very delicious, fresh and various from day to day

they held our luggage after checkout because we weren t leaving for several more hours; laundry was washed,

loved the location, the breakfast, the authentic decorations of our room

the breakfast was beautiful and professionally served on the terrace in a traditional type berber tent

the breakfast is great

was great at reception 100%very nice guy gentleman also breakfast guy room was great shower could not fault

breakfast was fine but not exceptional

so very nice with a huge balcony with couches and a view of lovely gardens and pool

staffs, amazing breakfast line, amazing location within the range of the city centre

friendly staff, good restaurants, rooftop pool

limited parking place, the hotel staff was helpful on managing the car park