apart from that the hotel and pool is nice

there is enough room for parking

it's definitely a place to stay with kids

the food and bar were very good.

convenience of a restaurant and bar on site

with a laundry right next door

wifi doesn t work, is really slow and stop to work all the time, i just gave up and use my

in the pool for chill time

pool was heated i

s a family hotel which is fine with me but your kids shouldn t be up 2 am running around the grounds moving

the pool, restaurant and staff are perfect

quiet place, clean and comfortable rooms, parking spot.

kids loved the pool

hacienda with gardens and pool

super nice hotel with pool, 15 mins walk into the city centre. private parking space.

we were able to do laundry here for a small fee and they let us to keep some luggage while we were exploring

wifi just great

whilst the wifi works perfectly well in the public areas, we had real difficulty accessing this in our room

the wifi was so horrific, unfortunately. and the room was very humid and warm.

the wifi signal was poor...

i wish they would offer a hot breakfast as a booking option versus just a continental breakfast.

wifi could have been better

appreciated we could substitute

good breakfast

pay extra) for the daily breakfasts

hard to find. very small room. charged for breakfast, when it was included in booking.

regular breakfast. good decorations

breakfast was two slices of toast bread

poor wifi

also we were supposed to have breakfast included but it ended up be only coffee and bread

wifi, get your own hotspot or go to a cafe, don t do the laundry service here, they might ruin your stuff

if that's not enough, i think the laundry room was on top of my room, because there was a non stopping, super

staff were very helpful room was extremely clean and fresh towels were given daily laundry service

the room service was really nice, and they provided excellent laundry service

the hotel also offer a very reasonable, quick, laundry service which was an added bonus

rooms we got were on the first floor so no view, only laundry room and maintenance room

the housekeeping staff was very loud early in the morning and our room was right next to the laundry room

the room is next to the laundry. it was little bit noisy

thea laundry service was not

very noisy neighborhood with bar and disco location next door.

we loved the breakfast each morning on the rooftop

i especially like the breakfast in the morning

parking is not so convenient

great location, tidy and clean room, good wifi, nice breakfast

the wifi was excellent; i had many zoom calls during my stay without a single glitch

wifi in our room (in the back

very poor wifi

there weren t any laundry services (even though they say they have them), the door handle was hanging off,

the staff made us feel extremely well looked after and helped us with taxi booking, laundry and even had our

5kg was 90peso and the laundry was delivered to hotel in fast time

more light, better shower, close to transmitter to wifi was excellent

parking garage was a number of blocks away and you needed a staff person to go with you to get it

the ladies in the kitchen were super nice and accommodating too

location, the space, the pool on the roof top

after one night stay, we had to leave because our kids were coughing overnight, the remaing amount was not

i loved having a refreshing pool to use during the hot afternoons

we were a couple do gad no need for a third bed which is a couch in the entrance/kitchen area

with a/c - free coffee 24/7 and the use of a fridge - helpful staff - close to mercados and coin laundry

arranged for me to get my laundry done off site

the wifi was not stable. parking was 3 blocks away, and parking attendant was rude.

cold ac, hot showers, good free wifi, comfy clean bed & beautiful patio!

very clean, solid wifi, comfortable bed

i had my laundry done at the hotel and it was twice what i ve usually paid in mexico, but perhaps i was

we also used the laundry service which was cheap and efficient

desk workers were all very helpful with any questions we had and even coordinated with a local laundry service

the front desk staff helped me in organizing both my laundry service and a taxi to a nearby village

excellent location, great breakfast included, clean.

wifi was always with strong signal

perfect location strong shower pressure strong, fast, and stable wifi helpful staffs

wifi kept dropping

bands and musicians at the restaurants more than i would like, hot and stuffy, old facilities, wifi does not

wifi

they have affordable laundry service where you just leave the laundry in the morning, and you get it folded in

great laundry service

the freshwater pool was great and the laundry service (very reasonably priced) and free yoga lessons were a

took three days to get our laundry back, and the front of house staff didn t seem to know where it was

very helpful great location organised tour at good price organised laundry nice bfast area room cleaned and

it was great for our 3 kids, all 7,9, and

lovely bldg & pool.

there was more food available throughout the day, especially by the pool

although small, the hotel has everything you need: restaurant, bar, pool, attentive staff and location

really like the pool, it was small but a welcome bonus

our kids loved the hot cakes (american style pancakes)

wifi can improve a lot

included parking is convenient and safe

parking arrangements

to balcony room, very kind staff, great breakfast in stunning courtyard, top location, free wifi

helped us with laundry (definitely get it done here, the price is so reasonable compared to big hotels),

for coffee in the room each day after the first day, as well as anything extra you order for breakfast, which

the entire staff from the doorman to office personnel to the waitress and kitchen staff were incredibly nice

we stayed in villa, we liked the size of the place, comfort in the rooms, cleanness, wifi.

room was very confortable and spacious i really like it, and the kitchen staff for breakfast were very

the staff was very helpful. took care of us very well. tv worked well and wifi was too notch

wifi was great enough to have facetime chats with home

there is a restaurant downstairs, laundry services, travel services, massages anything you need the staff

parking options and set up

there was parking available and is free

poor wifi

nice location, parking lot, staff.

for a cab they tried to make money on us and they didn t listen when we asked to have the laundry done separately

all our laundry done for us$5

laundry service - excellent time and

it's a room, which is fine but since it's just off the pool and courtyard, it can get loud

(the kids loved it)

they assisted us with everything from booking tours, getting around to late check out and early check in

wifi was not working but i was not given any compensation for that important flaw

location is excellent and is pet friendly.

no wifi in the room

they assisted us with everything from booking tours, getting around to late check out and early check in

sometimes the wifi was slow but staff was quick to fix it.

the parking lot doesn t work on sunday sonia difficult to find a safe place to park this day.

the parking lot closes on sunday so you have to leave the car on the street that day

i just wish there was a swimming pool.

as adults, we were shushed a few times at night but the kids never were

he sorted our laundry and was always on hand to answer questions

we used their laundry service which came back perfectly and quickly though of course was more expensive than

breakfast was outstanding, and the treats offered throughout the day were such a delightful touch

roof-top bar with tapas was an added bonus to the on-site coffee house/ restaurant

breakfast is really good

the courtyard is very nice, laundry services are cheap, and the staff was very pleasant

i appreciated the fact that they were able to send out my laundry and have it back the same evening

the hotel has a lovely courtyard, good wifi, silent air conditioning

central location, free parking, air conditioning, friendly staff

the wifi unfortunately wasn t always strong, but it was never interrupted for long

helped us book taxis, got our laundry sorted, gave us recommendations for local shopping

the hotel did not have self laundry in the facility- that s it

had everything needed from lots of water (and not plastic bottles, thank you) to transportation, laundry and

breakfast was also delicious

well equipped kitchen

wifi needs improvement.

wifi was terrible

it was a bit loud in the morning, there was a big group with kids crying etc.

wifi was quite weak

beautiful and relaxing pool area

slow wifi with limited dates of use, noisy at times

no pool

they send their laundry out to be cleaned and with the current climate crisis, they could be more conscious

the parking included is not large enough to fit a van.

location was great. super close to the city. wifi is ok. price is great. service is ok.

the parking is secure but a bit further away

a lovely rooftop deck and bar adds a comfortable touch

luis was so helpful arranging a couple of tours for us and when we sent our laundry in to be cleaned is was

also the internet was acceptable, but our room was on the ground floor very close to the internet wifi router,

laundry is cheap but unless you don t have to i prefer not to reccomend, since they shrinked my

the social cause and laundry service provided was a nice touch.

had a terrible experience with the laundry service, i suggest you do not use it

the room was spacious, very clean, and there was a convenient laundry service

the laundry service is bad

we organised tours and had laundry cleaned via reception which was great

and lunch restaurant on site, free water bottle daily and large water cooler for free refills, laundry service

the front desk staff is friendly and will cheerfully help with everything from taxis to laundry service to

the wifi was not that strong in the rooms

two pools, one made for swimming and cooling off and the other one much shallower, probably for kids

laundry around the corner

good wifi connection

wifi protocol was old so i had issues connecting.

the wifi was a bit spotty and at times totally unavailable

the breakfast was perfect for me - coffee, fresh fruit and pastry

weren t leaving breakfast hungry

free breakfast is standard continental, which was expected

spacious rooms, clean, comfortable, location is central, very good wifi, staff is amazing and the breakfast

hotel offers tours, laundry, houses a great restaurant with delicious breakfast and cafe de olla (the restaurant

the staff were very helpful, organising our laundry and transportation

central patio laundry service

wifi was sketchy. it looked like they were upgrading their wifi but it still had some issues.

wifi not steady

wifi could be stronger

room didn t have cellular connection and the wifi was completely unreliable

breakfast was provided on the rooftop terrace right outside

breakfast starts at 8:30, late if you have full day

super friendly and martha the chef cooks a delicious salsa verde chilaquilles with huevos (free breakfast) every

uniquely decorated. sweet dog. friendly staff. excellent breakfast. great location.

excellent location, staff and breakfast.

were very helpful (laundry, more towels, ordering a taxi for us)

features and amenities cited on webpage not accurate - no restaurant or laundry on-site

excellent wifi and great location

wifi was ok

they take awhile to clean rooms so plan accordingly. wifi could be faster and more stable.

quiet, great wifi, great ac, friendly staff

room service system was not explained on arrival so i did not get my room cleaned for 3 days and

wifi could be better that's all

nice pool - cleaned daily

pool area was lovely, sadly weather wasn t great for us but would have been do good if sunny

comfortable and had everything we needed, breakfast at the hotel restaurant was great, and the pool was lovely

nice family hotel with lovely pool. the staff are fantastic and very welcoming.

location. beautiful courtyard, nice staff and good food. staff helped with laundry.

ricardo arranged a mezcal tour and we got our laundry done will out for the day

the laundry service was quick and useful but lost two of our t-shirts.

it is a noisy place when there is a pool 10 feet from your door where kids are playing marco polo

it is a noisy place when there is a pool 10 feet from your door where kids are playing marco polo

emit taxi setting up coming to hotel covid return tests for our friends and even offered next day laundry service

strongest wifi signal we ve ever had in a hotel

also, wifi did not work very well within the hotel, and not at all within the room

- very nice entry hall - location is perfect - good wifi - staff is very friendly and lovely

bed was super comfortable, great air conditioning, hot water with good water pressure, and good wifi connection

we also had them do our laundry

the staff were absolutely lovely and the breakfast was very nice.

wifi could be faster

wifi was spotty.

parking only a half block away and even the parking staff was great; easy to get rental car in and

breakfast was a bit scarce and the top floor rooms were a bit of a struggle to get to with luggage

they offer a light continential breakfast (mainly fresh fruit, yogurt, muesli and coffee)

no breakfast offered

really accommodating with the breakfast (i

we found the breakfast quite light and ended up eating a second breakfast every day

breakfast was average as in an every hotel we stayed in mexico

our room was spacious especially appreciated the bedding, art, snacks, and rooftop breakfast.

the breakfast was yummy and the staff goes above and beyond to help their guests

the room, breakfast, the location and all the extras that were provided

they have a roof top bar too

chose the hotel in part because it included a continental breakfast

great location, very helpful staff, clean, fast wifi

hotel should not advertise they provide complementary breakfast

no breakfast included

continental free breakfast is only coffe or te with only some cokies in most of the hotels you have coffe and

we also used the laundry service and it was great

one practical downside for me was laundry

they helped facilitate laundry service and airport pickup, and the food and beverages available were

absolutely delicious breakfast, baked goods, and tapas included

beautiful, simple design with thoughtful touches such as an open kitchen where guests can pick up a delicious

the wifi is top notch and the location can't be beat: central to everything but off the busiest streets

the breakfast was just spectacular

amazing a la carter breakfast everyday

wifi was good for the most part but sometimes cut out.

parking was valet and covered by the hotel

only one: wifi only in the patio and there is a problem with connection sometimes

wifi was a bit slow

charming staff, great location and very comfortable. the rooftop breakfast was excellent

coffee at breakfast- it was a little weak for our taste but there are many great coffee shops in town

also the bar service need improvement

there is a bar on the terrace for nice cocktails in the evening( 2 on the house

and comfortable with very helpful staff, a great breakfast, a lovely rooftop bar / restaurant area, and a great

breakfast is really good, specially the beans chilaquiles

the wifi connection was poor. the mattress was too hard.

historic property in a great location, with spacious and very clean rooms, a delicious breakfast served until

friendly staff, delicious breakfast, location close to everything. home away from home!

location, just a few blocks from all the central areas; great value, some of the best free wifi we have had in

laundry is incredibly cheap and efficient

the staff is gracious and helpful and the breakfast is excellent with a

and the breakfast super

another nice aspect was the honesty bar and cafe which is available 24 hours should you want to stay in and

friendly staff, excellent variety of delicious breakfasts

- they were very proactive and responsive, assisted us with a great recommendation for local laundry, as well

all the staff are extremely friendly and the breakfast was delicious every time

breakfast could improve

great service, location, room and breakfast

room size, cleanliness, breakfast, friendliness of the staff

hosts were excellent throughout our stay, helping us with transfers, recommendations and laundry

small and dingy with two rock-hard single beds, right next to the guest kitchen, not particularly

no warm water and low signal for wifi

the wifi was very slow and often wouldn t work for us

wifi was weak.

we ordered laundry service but it wasn t done by the next day as they had promised

quiet room, nicely furnished, good wifi connection, good breakfast, excellent location, nice

free water bottles and breakfast

good wifi, good air conditioning, comfy bed

staff, good location, wonderful breakfast included, really clean place and no loud street noises