the wifi. pool, open/close time. spa not working.

service, great breakfast, clean room,view of the city, located in quiet area with the great access, i think this

it would be great if the breakfast menu changed everyday, though there is a plenty of variety

breakfast eggs freshly

nice freshly cooked breakfast in the morning

the a/c and wifi worked great and the breakfast was good

breakfast area was spacious and airy, on 3rd floor overlooking the shopping mall

staff is great and the hotel was very nice, and with free parking made everything easier

it was very clean, we loved breakfast and the bed was confortable!

big room, decently clean, free parking

breakfast at the terrace

ok for price - breakfast is not so well prepared, though ok for price, it doesnt hurt to make scrambled eggs

wifi didn't meet expectations based on other reviews as to even check email and get non-video based

for tourism it really is the area you want to be in, and this is a solid value option with the breakfast being

i liked that breakfast and parking was included

they allowed guests to park cars on the driveway of the parking blocking other cars, and i have to wait more

very basic breakfast

nice rooftop and jacuzzi that can be used privately. breakfast included in the price

advertises it has american breakfast

needs to say you need passport id even if checking in kids we spent 45 mins trying to track down copies of

secure parking, good location

el personal del spa excelente

the concierge and room service staff were great

i loved the comfy bed and the breakfast. sauna and steam room were fabulous too.

comfortable beds, clean, great mountain views, excellent staff, nice outdoor pool and spa

like everything about this hotel, the staff is amazing, the hotel is beautiful, the pool is spectacular and the

i said we stay here all the time, but this time our room was located next to what sounded like a laundry room

comfort of the bed, the shower, the breakfast with empanadas was delicious

very small no parking price high

gps made it easy to get to and parking was secure

it is good for it price, the breakfast is yummy, the rooms are super clean, the beds are very comfortable and

pool is a bit on the colder side

excellent pool and 3 jacuzzi's to enjoy until 9

swimming pool and jacuzzi

also excellent breakfast

room service takes forever taxi service hotel staff very rude old hotel, old installations el peor

swimming pool was really nice, the colonial style of the communal areas, the customer

the pool was disgusting, wifi never worked, no hot water in the shower and receptionist was not

the swimming pool was closed from 5pm, which seems way too early, especially if returning from a busy/hot day

i did not like having to wait for the staff to open the gate to the parking area

had pool, good internet, private parking

breakfast doesn't start until 8 am so if you want to get an early start to the day you may need to

they could improve in terms of food service the kitchen closes at 6:00 pm and the breakfast took a long time,

the tiny houses are really pretty, the view is incredible, the breakfast (eggs with tomatoes and onions, cheese

the property is right in valle de cocora. the breakfast was spectacular.

there is no wifi

very fresh and good breakfast

breakfast is excellent

great staff, taking care of the guests, kind animals that our daughter loved, tasty breakfast the location

the breakfast is enough to feed an army, yet we were the only guests

the breakfast was very nice with a buffet of fruits

breakfast was delicious, in fact we ate most meals in the restaurant, so we tried most of the menu,

breakfast and dinner slow

don t expect a big screen in your room or laundry service, but a true, authentic and very comfortable stay

offered quality local breakfast and a ton of local advices

spent four nights at the reserva guadalajara with our two teenage kids

the kids got to play with the dogs, two big german shepards, and be part of the milking of the cows in

spent four nights at the reserva guadalajara with our two teenage kids

breakfast cooked for us on the spot, laundry service done with care available at a reasonable price

we used the laundry service for 90,000

laundry service does have an additional cost of $35 col pesos per bag

you can hear the water running next door or if the kids (if the next door neighbor has kids)

bad wifi connection in the room

staff, able to have laundry done same day, coffee and water available throughout the day, clean

they have tea and coffee available 24/7 and also laundry facilities which only took 2 hours

very well located. spacious room and bathroom. comfortable bed. laundry service was very useful.

free water and coffee all day, and really well priced laundry service

we could change the room because the better view and we managed to use laundry

also we asked for laundry but though promised never got our things washed

no or bad wifi reception in the room - no room service (cleaning, new towels) during our 3 night stay - some

was clean, just a 10 minute walk to the centre the wifi in the room was good

delicious breakfast

amazing view. nice staff. lots of tv channels. nice breakfast. big hot shower.

also, i paid more for the laundry because they considered each bag separate although i specifically said all

near to the main square, room was comfortable but basic, laundry services are good and affordable

leave your laundry with the front desk and retrieve it the next day

no laundry service as advertised.

location, not far from center (careful elevated street for those who can't walk a lot) , wifi, laundry

lovely and wonderful staff who helped with many aspects of getting around, activities and laundry

you don t need to survey other tour operators in the town, from laundry service to hiking tours to coffee

and convenient location, friendly staff who speak good english, quick laundry service, and so on

lots of social events, super nice staff, laundry service. common areas were pretty nice as well.

when you are in salento awesome view and ambiance breakfast is excellent and the bar really cool laundry service

laundry done for you for a few pounds

staff very helpful and kind; laundry service included; the private room was comfortable and very cheap and

the house and not facing main street you could still hear music and other loud noises at night, laundry service

was very helpful sameday laundry ideally located in the heart of salento hot water in the shower nice

laundry service was nice

it was well located and had a balcony which was good for drying laundry.

they washed our laundry right away and brought it warm and folded to our room

the laundry service is quite expensive and my clothes are not smelling like freshly washed clothes

the breakfast was very nice

location breakfast and hot water

we used their service for back and forth rides to pei airport and for laundry service

their laundry service was great too

they helped us with everything from booking transports to laundry

all of her restaurant recommendations were outstanding and they even did our laundry for us for 20,000 pesos

pretty room with a balcony location close to the square laundry service could borrow an umbrella

i loved the bed; its big and good. i slept very good. laundry right around the corner.

of the room, everything was very clean except for some spiderwebs on the walls and the laundry room had a lot

location affordable laundry service most of the staff was nice good breakfast (choose between fried eggs/scrambled

the staff were very friendly (though speak limited english) and are able to organise affordable laundry facilities

also having access to in-house laundry service was great too

we do wish to know that laundry service ends after 6pm before our last day of stay, but the staff went out of

cute place, nice whirlpool, laundry service, tranportation to/from airport very reliable and good (definitely

very friendly staff also with excellent service -- laundry included

since our flight was very early in the morning, they helped us book the taxi and prepared breakfast for us- take

hot tub, steam room, friendly staff, breakfast

they also can help you with your laundry if you re staying a few days

from providing breakfast to laundry service they were fantastic

they offered laundry at a very cheap price which is a big plus for me

also the additional charge for laundry is very affordable

laundry service if necessary

really quick laundry service which was definitely required due to the rainy climate in salento

they do not have laundry service and you have to walk at least 10min downhill with ur heavy laundry to find a

- clean - all toiletries included - laundry service same day - the terrace view - free breakfast - safe, gated

- clean and well maintained - all toiletries included - laundry service same day - the terrace view is breathtaking

lack the little extra services that can make a big difference like arranging laundry pickup

staff was friendly, good location (close to all but quiet), has laundry service.

they did our laundry overnight, for a decent price

beds are very comfortable and the laundry service the hotel offers is well priced and super fast

they have a laundry service

the staff was very attentive and helped with transportation and laundry

they also have laundry service, a life saver for long trips

cheap laundry service

also - they offer laundry service for a very cheap price

breakfast was good

breakfast is included and you have a choice of: fruits with toast, eggs with cheese and arepa,

-as we were on our honeymoon we also got for free a special setup -the property took care of our laundry -super

i loved the jacuzzi and the breakfast( all options were

the location was good, and the breakfast selection was really nice. parking was also good.

breakfast is really good and the staff is super helpful

i highly recommend the spa services, specially after a long day walking the cocora valley

the owner was helpful in sorting out our laundry and giving us advice on activities

was very welcoming, and helped us with everything from tours to laundry

the wifi works well, the showers are great, the beds are

we made use of their laundry service and it was perfect

the breakfast is delicious and prepared fresh every day

the breakfast was fantastic and the host was very helpfull and attentive

the breakfast

the breakfast was very good and a great way to start the day

laundry service is very fast and cheap, we used it almost everyday

we used the hotel s laundry service (quick turnaround) and they booked us a coffee tour

the extra services the hotel offers, like a good restaurant, breakfast,laundry, sport facilities, excursion

for example one woman arranged to have my laundry done, printed out my bus tickets and called me a jeep to help

you can do laundry for very cheap and very quick

the laundry came back and wasn t completely dried.

they have a laundry service (3500 $ / kilo) and a bike rental service

last minute horseback riding trip late at night for the following morning, to making sure my laundry was ready

good and fast laundry service

good laundry service

they were always nice to us and very flexible for the food, the laundry

laundry was also very quick and cheap

decent breakfast, good laundry service

i also needed laundry done and it only took a few hours and was very reasonably priced

breakfast, garden, hot water in the shower, they have hairdryer and the laundry service is reasonably priced

rooms (& suspected black mould in bathroom) noisy nights - cat scratching on the walls, dogs, laundry, thin

huge bed, the spacious room, the balcony, the bathroom;) wilson organized our laundry

they offered us tea at evenings, helped with the laundry

if you ask at reception, they give you umbrellas, a hairdryer and help with laundry (very cheap, done within

our laundry was serviced quickly and at a good price

wifi was great and the breakfast as well

overall perfect service, example: brought good quality coffee to our room before having a great breakfast,

very comfortable bed and great breakfast

additionally, jeffrey offered us the spa for free

staff are fantastic, and the breakfast was super tasty

- there s wifi

beautifully designed and offers all the comfort you might need: hot water in the mornings, okay wifi, and very

wifi incredibly works great even though the nearest road is 20 min walk away

the communal area completely surpassed my expectations- a large, fully stocked kitchen, wifi, hot water in the

bar and restaurant are superb

charming, clean and well located, the staff was very friendly; the lady who served us the breakfast was a star

good breakfast, helpful staff, beautiful views & location - it s not in the town but easy to get to

amazing breakfast and very friendly staff

staff were very sweet, food was good, bar a mediocre breakfast

breakfast was good, highly recommend

(comparing with other places in colombia, not europe) - parking spot it is a plus - the views there are

open space and fun for the kids. breakfast included

family oriented and pet friendly victor is amazing and will help you with anything you need

i understand families and kids but the idea is to unplug from all that

laundry service was inexpensive

breakfast included, dinner at extra cost, hot water in the showers, everything is clean, laundry for a small

the laundry service was good and fast

parking was a bit small.

you need a car, because it s not in salento itself and the have good secure parking places

they also have laundry service

the wifi is good.

wifi signal not string enough in the room.

wifi signal wasn't great in the room, but good in the restaurant.

family, and helped us with everything from booking tickets and tours, buying local coffee, to laundry and snacks

sonia made sure we were looked after and nothing was too much trouble - laundry, lifts into town etc

they offered us rides to and from town (for a reasonable fee), did several loads of laundry, and at our request

sonia and hector are amazing hosts, they catered food, laundry and have an amazing knowledge of the

garden + warm welcome, super friendly and helpful hosts + delicious (and copious) home-cooked breakfast with

the hotel has free private parking which is huge benefit

liked the breakfast, and it s safe.

breakfast was every day the same

breakfast very poor , only chocolate or black coffee, and only one cul at that , you need to pay

there was a simple traditional breakfast that hit the spot

no pool, work out facilities, no laundry matt.

no frigo bar in the room. not necessary to me, however, it s just a note

poor...need an open bar breakfast

safe location with private parking waitress for breakfast was very attentive and helpful as was the waiter

15pm) that the bar closed at 9pm - why is this

the wifi and the staff .

wifi worked well

safe parking is provided close the hotel

the convenience of covered/secure parking was good

very hard, no longer have a breakfast room nor shuttle service, very noisy at night, smoke from parking lot gets

close to the airport. breakfast included. wifi. clean.

the wifi

it s really cold in the hotel and the room. the wifi didn t worked in my room.

the upload speed for the wifi was very slow and difficult for video chatting.

shower, wifi, close to the airport, staff very friendly and helpful.